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  • Implement Tree/Details With Taskflow Regions Using EJB

    - by Deepak Siddappa
    This article describes on Display Tree/Details using taskflow regions.Use Case DescriptionLet us take scenario where we need to display Tree/Details, left region contains category hierarchy with items listed in a tree structure (ex:- Region-Countries-Locations-Departments in tree format) and right region contains the Employees list.In detail, Here User may drills down through categories using a tree until Employees are listed. Clicking the tree node name displays Employee list in the adjacent pane related to particular tree node. Implementation StepsThe script for creating the tables and inserting the data required for this application CreateSchema.sql Lets create a Java EE Web Application with Entities based on Regions, Countries, Locations, Departments and Employees table. Create a Stateless Session Bean and data control for the Stateless Session Bean. Add the below code to the session bean and expose the method in local/remote interface and generate a data control for that.Note:- Here in the below code "em" is a EntityManager. public List<Employees> empFilteredByTreeNode(String treeNodeType, String paramValue) { String queryString = null; try { if (treeNodeType == "null") { queryString = "select * from Employees emp ORDER BY emp.employee_id ASC"; } else if (Pattern.matches("[a-zA-Z]+[_]+[a-zA-Z]+[_]+[[0-9]+]+", treeNodeType)) { queryString = "select * from employees emp INNER JOIN departments dept\n" + "ON emp.department_id = dept.department_id JOIN locations loc\n" + "ON dept.location_id = loc.location_id JOIN countries cont\n" + "ON loc.country_id = cont.country_id JOIN regions reg\n" + "ON cont.region_id = reg.region_id and reg.region_name = '" + paramValue + "' ORDER BY emp.employee_id ASC"; } else if (treeNodeType.contains("regionsFindAll_bc_countriesList_1")) { queryString = "select * from employees emp INNER JOIN departments dept \n" + "ON emp.department_id = dept.department_id JOIN locations loc \n" + "ON dept.location_id = loc.location_id JOIN countries cont \n" + "ON loc.country_id = cont.country_id and cont.country_name = '" + paramValue + "' ORDER BY emp.employee_id ASC"; } else if (treeNodeType.contains("regionsFindAll_bc_locationsList_1")) { queryString = "select * from employees emp INNER JOIN departments dept ON emp.department_id = dept.department_id JOIN locations loc ON dept.location_id = loc.location_id and loc.city = '" + paramValue + "' ORDER BY emp.employee_id ASC"; } else if (treeNodeType.trim().contains("regionsFindAll_bc_departmentsList_1")) { queryString = "select * from Employees emp INNER JOIN Departments dept ON emp.DEPARTMENT_ID = dept.DEPARTMENT_ID and dept.DEPARTMENT_NAME = '" + paramValue + "'"; } } catch (NullPointerException e) { System.out.println(e.getMessage()); } return em.createNativeQuery(queryString, Employees.class).getResultList(); } In the ViewController project, create two ADF taskflow with page Fragments and name them as FirstTaskflow and SecondTaskflow respectively. Open FirstTaskflow,from component palette drop view(Page Fragment) name it as TreeList.jsff. Open SeconfTaskflow, from component palette drop view(Page Fragment) name it as EmpList.jsff and create two paramters in its overview parameters tab as shown in below image. Open TreeList.jsff , from data control palette drop regionsFindAll->Tree as ADF Tree. In Edit Tree Binding dialog, for Tree Level Rules select the display attributes as follows:-model.Regions - regionNamemodel.Countries - countryNamemodel.Locations - citymodel.Departments - departmentName In structure panel, click on af:Tree - t1 and select selectionListener with edit property. Create a "TreeBean" managed bean with scope as "session" as shown in below Image. Create new method as getTreeNodeSelectedValue and click ok. Open TreeBean managed bean and add the below code: private String treeNodeType; private String paramValue; public void getTreeNodeSelectedValue(SelectionEvent selectionEvent) { RichTree tree = (RichTree)selectionEvent.getSource(); RowKeySet addedSet = selectionEvent.getAddedSet(); Iterator i = addedSet.iterator(); TreeModel model = (TreeModel)tree.getValue(); model.setRowKey(i.next()); JUCtrlHierNodeBinding node = (JUCtrlHierNodeBinding)tree.getRowData(); //oracle.jbo.Row Row rw = node.getRow(); Object selectedTreeNode = node.getAttribute(0); Object treeListType = node.getBindings(); String treeNodeType = treeListType.toString(); this.setParamValue(selectedTreeNode.toString()); this.setTreeNodeType(treeNodeType); } public void setTreeNodeType(String treeNodeType) { this.treeNodeType = treeNodeType; } public String getTreeNodeType() { return treeNodeType; } public void setParamValue(String paramValue) { this.paramValue = paramValue; } public String getParamValue() { return paramValue; }<br /> Open EmpList.jsff , from data control palette drop empFilteredByTreeNode->Employees->Table as ADF Read-only Table. After selecting the  Employees result set, in Edit Action Binding dialog window pass the pageFlowScope parameters as shown in below Image. In empList.jsff page, click Binding tab and click on Create Executable binding and select Invoke action and follow as shown in below image. Edit executeEmpFiltered invoke action properties and set the Refresh to ifNeeded, So when ever the page needs the method will be executed. Create Main.jspx page with page template as Oracle Three Column Layout. Drop FirstTaskflow as Region in start facet and drop SecondTaskflow as Region in center facet, Edit task Flow Binding dialog window pass the Input Paramters as shown in below Image. Run the Main.jspx, tree will be displayed in left region and emp details will displyaed on the right region. Click on the Americas in tree node, all emp related to the Americas related will be displayed. Click on Americas->United States of America->South San Francisco->Accounting, only employee belongs to the Accounting department will be displayed.

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  • Reflections from the Young Prisms

    - by Oracle OpenWorld Blog Team
     By Karen Shamban The Young Prisms began their musical journey in San Francisco, and it's here they return to bring their unique sound to the Oracle OpenWorld Music Festival.  We asked them to tell us their thoughts on music, performing, and what they like in an audience.  Here's what they had to say: Q. What do you like best about performing in front of a live audience?A. There are a lot of things to love about playing in front of people. The best part is definitely the nights when the energy the audience brings shows through. Although it always differs from city to city and person to person, when you play to a full house and people are really getting into it, it's like no other feeling.Q. How do you use technology in creating and delivering your music?A. Well, we actually use a lot more electronic components than people realize. Pretty much every string instrument played either live or on recording has been filtered through numerous electronic effects. Matt uses somewhere around 12 or 14 every time we play live. Giovanni has six. Most of our writing and demoing is done with drum sequencers and samplers too, so it's safe to say we use technology to our advantage in the writing process. Live is a bit different, since we keep it to the basics with guitars and acoustic drums. We also tend to use projections when we play live, so technology helps us do that fairly easily as well.Q. Do you prefer smaller, intimate venues or larger, louder ones?  Why?A. Couldn’t say we have a real preference in venue size. I mean, its always great to get to play through a massive killer sound system, but small venues when packed full are equally as special if not more so, because of the intimacy of it. Some of my favorite shows I've seen as an audience member/ fan have been at the smaller venues in San Francisco.Q. What about your fans surprises you?A. Sometimes the older guys are a surprise. We've played shows where there are more older guys in their 40s and 50s, who come and stare and take notes at our effects pedals. Then there are kids our age or in their 20s. Sometimes it's surprising to think that the older guys relate to what we're doing more than our peers and friends in our age group.Q. What about your live act surprises your fans?A. I think people are often surprised by how shy we can be. It feels like people expect us to be really rowdy and throw things and make really loud noises and get really aggressive on stage because some of the sounds we use can have an abrasive element to them. People expect Matt to have some kind of Kurt Cobain attitude, which he doesn’t at all. So it seems it surprises people to see musicians playing loud and noisy songs in their early and mid 20s being fairly tame and calm on stage.Q. There are going to be a lot of technical people (you could call them geeks) in the Oracle crowd -- what are they going to love about your performance?A. Hopefully most of them are pedal nerds like we are and like the previously mentioned “older dude crowd.” Besides that I hope they’d be into the projections and group of songs we're going to play for them.Q. What's new and different in the music you're making today, versus a year or two ago?A. I'd say there is more focus on the songwriting now and less of the noise today than last year. I think it's pretty evident on the new record compared to the last two. On the first two records we made as YP, we had another guitar player and songwriter who no longer plays with us. So the process in which we develop songs is different as well.Q. Have you been on tour recently? If so, what do you like about touring, and what do you dislike?A. Touring is amazing. Some people might tell you different if they've been doing it for what they'd call too long, but for us it's really a great chance to play for people who care about the music we're making and also to see and explore the world. Getting to visit so many different cities and explore so many different cultures is amazing. Of course we love getting into cultural foods too. Stefanie is a fashion geek so getting to go to New York as often as we do as well as getting to play in London and Paris is always especially fun for her.Q. Ever think about playing another kind of music? If so, what, and why?A. Never really thought about wanting to do anything drastically different. I think the style of music we play has a lot to do with the stuff we have been listening to both growing up and now. It wasn’t really a conscious decision to make sure it was a certain sound, so I'm not sure we've ever thought about doing a way different genre or whatever like electronic music or country. Although there have been times we've had conversations where we discuss possibly doing quiet sets or using the string synth sounds.Q. What are the top three things people should know about your music?A1. We like noise.A2. We use ambience and atmosphere as much as as we can.A3. Yes, the vocals are supposed to be mixed in with the guitars. Get more info: Oracle OpenWorld Music Festival Young Prisms

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  • How to draw textures on a model

    - by marc wellman
    The following code is a complete XNA 3.1 program almost unaltered to that code skeleton Visual Studio is creating when creating a new project. The only things I have changed are imported a .x model to the content folder of the VS solution. (the model is a simple square with a texture spanning over it - made in Google Sketchup and exported with several .x exporters) in the Load() method I am loading the .x model into the game. The Draw() method uses a BasicEffect to render the model. Except these three things I haven't added any code. Why does the model does not show the texture ? What can I do to make the texture visible ? This is the texture file (a standard SketchUp texture from the palette): And this is what my program looks like - as you can see: No texture! Find below the complete source code of the program AND the complete .x file: namespace WindowsGame1 { /// <summary> /// This is the main type for your game /// </summary> public class Game1 : Microsoft.Xna.Framework.Game { GraphicsDeviceManager graphics; SpriteBatch spriteBatch; public Game1() { graphics = new GraphicsDeviceManager(this); Content.RootDirectory = "Content"; } /// <summary> /// Allows the game to perform any initialization it needs to before starting to run. /// This is where it can query for any required services and load any non-graphic /// related content. Calling base.Initialize will enumerate through any components /// and initialize them as well. /// </summary> protected override void Initialize() { // TODO: Add your initialization logic here base.Initialize(); } Model newModel; /// <summary> /// LoadContent will be called once per game and is the place to load /// all of your content. /// </summary> protected override void LoadContent() { // Create a new SpriteBatch, which can be used to draw textures. spriteBatch = new SpriteBatch(GraphicsDevice); // TODO: usse this.Content to load your game content here newModel = Content.Load<Model>(@"aau3d"); foreach (ModelMesh mesh in newModel.Meshes) { foreach (ModelMeshPart meshPart in mesh.MeshParts) { meshPart.Effect = new BasicEffect(this.GraphicsDevice, null); } } } /// <summary> /// UnloadContent will be called once per game and is the place to unload /// all content. /// </summary> protected override void UnloadContent() { // TODO: Unload any non ContentManager content here } /// <summary> /// Allows the game to run logic such as updating the world, /// checking for collisions, gathering input, and playing audio. /// </summary> /// <param name="gameTime">Provides a snapshot of timing values.</param> protected override void Update(GameTime gameTime) { // Allows the game to exit if (GamePad.GetState(PlayerIndex.One).Buttons.Back == ButtonState.Pressed) this.Exit(); // TODO: Add your update logic here base.Update(gameTime); } /// <summary> /// This is called when the game should draw itself. /// </summary> /// <param name="gameTime">Provides a snapshot of timing values.</param> protected override void Draw(GameTime gameTime) { if (newModel != null) { GraphicsDevice.Clear(Color.CornflowerBlue); Matrix[] transforms = new Matrix[newModel.Bones.Count]; newModel.CopyAbsoluteBoneTransformsTo(transforms); foreach (ModelMesh mesh in newModel.Meshes) { foreach (BasicEffect effect in mesh.Effects) { effect.EnableDefaultLighting(); effect.TextureEnabled = true; effect.World = transforms[mesh.ParentBone.Index] * Matrix.CreateRotationY(0) * Matrix.CreateTranslation(new Vector3(0, 0, 0)); effect.View = Matrix.CreateLookAt(new Vector3(200, 1000, 200), Vector3.Zero, Vector3.Up); effect.Projection = Matrix.CreatePerspectiveFieldOfView(MathHelper.ToRadians(45.0f), 0.75f, 1.0f, 10000.0f); } mesh.Draw(); } } base.Draw(gameTime); } } } This is the model I am using (.x): xof 0303txt 0032 // SketchUp 6 -> DirectX (c)2008 edecadoudal, supports: faces, normals and textures Material Default_Material{ 1.0;1.0;1.0;1.0;; 3.2; 0.000000;0.000000;0.000000;; 0.000000;0.000000;0.000000;; } Material _Groundcover_RiverRock_4inch_{ 0.568627450980392;0.494117647058824;0.427450980392157;1.0;; 3.2; 0.000000;0.000000;0.000000;; 0.000000;0.000000;0.000000;; TextureFilename { "aau3d.xGroundcover_RiverRock_4inch.jpg"; } } Mesh mesh_0{ 4; -81.6535;0.0000;74.8031;, -0.0000;0.0000;0.0000;, -81.6535;0.0000;0.0000;, -0.0000;0.0000;74.8031;; 2; 3;0,1,2, 3;1,0,3;; MeshMaterialList { 2; 2; 1, 1; { Default_Material } { _Groundcover_RiverRock_4inch_ } } MeshTextureCoords { 4; -2.1168,-3.4022; 1.0000,-0.0000; 1.0000,-3.4022; -2.1168,-0.0000;; } MeshNormals { 4; 0.0000;1.0000;-0.0000; 0.0000;1.0000;-0.0000; 0.0000;1.0000;-0.0000; 0.0000;1.0000;-0.0000;; 2; 3;0,1,2; 3;1,0,3;; } }

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  • How to Apply a Business Card Template to a Contact and Customize it in Outlook 2013

    - by Lori Kaufman
    If you want to add a business card template to an existing contact in Outlook, you can do so without having to enter all of the information again. We will also show you how to customize the layout and format of the text on the card. Microsoft provides a couple of business card templates you can use. We will use their Blue Sky template as an example. To open the archive file for the template you downloaded, double-click on the .cab file. NOTE: You can also use a tool like 7-Zip to open the archive. A new Extract tab becomes available under Compressed Folder Tools and the files in the archive are listed. Select the .vcf file in the list of files. This automatically activates the Extract tab. Click Extract To and select a location or select Choose location if the desired location is not on the drop-down menu. Select a folder in which you want to save the .vcf file on the Copy Items dialog box and click Copy. NOTE: Use the Make New Folder button to create a new folder for the location, if desired. Double-click on the .vcf file that you copied out of the .cab archive file. By default, .vcf files are associated with Outlook so, when you double-click on a .vcf file, it automatically opens in a Contact window in Outlook. Change the Full Name to match the existing contact to which you want to apply this template. Delete the other contact info from the template. If you want to add any additional information not in the existing contact, enter it. Click Save & Close to save the contact with the new template. The Duplicate Contact Detected dialog box displays. To update the existing contact, select the Update information of selected Contact option. Click Update. NOTE: If you want to create a new contact from this template, select the Add new contact option. With the Contacts folder open (the People link on the Navigation Bar), click Business Card in the Current View section of the Home tab. You may notice that not all the fields from your contact display on the business card you just updated. Double-click on the contact to update the contact and the business card. On the Contact window, right-click on the image of the business card and select Edit Business Card from the popup menu. The Edit Business Card dialog box displays. You can change the design of the card, including changing he background color or image. The Fields box allows you to specify which fields display on the business card and in what order. Notice, in our example, that Company is listed below the Full Name, but no text displays on the business card below the name. That’s because we did not enter any information for Company in the Contact. We have information in Job Title. So, we select Company and click Remove to remove that field. Now, we want to add Job Title. First, select the field below which you want to add the new field. We select Full Name to add the Job Title below that. Then, we click Add and select Organization | Job Title from the popup menu to insert the Job Title. To make the Job Title white like the name, we select Job Title in the list of Fields and click the Font Color button in the Edit section. On the Color dialog box, select the color you want to use for the text in the selected field. Click OK. You can also make text bold, italic, or underlined. We chose to make the Job Title bold and the Full Name bold and italic. We also need to remove the Business Phone because this contact only has a mobile phone number. So, we add a Mobile Phone from the Phone submenu. Then, we need to remove enough blank lines so the Mobile Phone is visible on the card. We also added a website and email address and removed more blank lines so they are visible. You can also move text to the right side of the card or make it centered on the card. We also changed the color of the bottom three lines to blue. Click OK to accept your changes and close the dialog box. Your new business card design displays on the Contact window. Click Save & Close to save the changes you made to the business card for this contact and close the Contact window. The final design of the business card displays in the Business Card view on the People screen. If you have a signature that contains the business card for the contact you just updated, you will also need to update the signature by removing the business card and adding it again using the Business Card button in the Signature editor. You can also add the updated Business Card to a signature without the image or without the vCard (.vcf) file.     

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  • WPF Databinding- Part 2 of 3

    - by Shervin Shakibi
    This is a follow up to my previous post WPF Databinding- Not your fathers databinding Part 1-3 you can download the source code here  http://ssccinc.com/wpfdatabinding.zip Example 04   In this example we demonstrate  the use of default properties and also binding to an instant of an object which is part of a collection bound to its container. this is actually not as complicated as it sounds. First of all, lets take a look at our Employee class notice we have overridden the ToString method, which will return employees First name , last name and employee number in parentheses, public override string ToString()        {            return String.Format("{0} {1} ({2})", FirstName, LastName, EmployeeNumber);        }   in our XAML we have set the itemsource of the list box to just  “Binding” and the Grid that contains it, has its DataContext set to a collection of our Employee objects. DataContext="{StaticResource myEmployeeList}"> ….. <ListBox Name="employeeListBox"  ItemsSource="{Binding }" Grid.Row="0" /> the ToString in the method for each instance will get executed and the following is a result of it. if we did not have a ToString the list box would look  like this: now lets take a look at the grid that will display the details when someone clicks on an Item, the Grid has the following DataContext DataContext="{Binding ElementName=employeeListBox,            Path=SelectedItem}"> Which means its bound to a specific instance of the Employee object. and within the gird we have textboxes that are bound to different Properties of our class. <TextBox Grid.Row="0" Grid.Column="1" Text="{Binding Path=FirstName}" /> <TextBox Grid.Row="1" Grid.Column="1" Text="{Binding Path=LastName}" /> <TextBox Grid.Row="2" Grid.Column="1" Text="{Binding Path=Title}" /> <TextBox Grid.Row="3" Grid.Column="1" Text="{Binding Path=Department}" />   Example 05   This project demonstrates use of the ObservableCollection and INotifyPropertyChanged interface. Lets take a look at Employee.cs first, notice it implements the INotifyPropertyChanged interface now scroll down and notice for each setter there is a call to the OnPropertyChanged method, which basically will will fire up the event notifying to the value of that specific property has been changed. Next EmployeeList.cs notice it is an ObservableCollection . Go ahead and set the start up project to example 05 and then run. Click on Add a new employee and the new employee should appear in the list box.   Example 06   This is a great example of IValueConverter its actuall a two for one deal, like most of my presentation demos I found this by “Binging” ( formerly known as g---ing) unfortunately now I can’t find the original author to give him  the credit he/she deserves. Before we look at the code lets run the app and look at the finished product, put in 0 in Celsius  and you should see Fahrenheit textbox displaying to 32 degrees, I know this is calculating correctly from my elementary school science class , also note the color changed to blue, now put in 100 in Celsius which should give us 212 Fahrenheit but now the color is red indicating it is hot, and finally put in 75 Fahrenheit and you should see 23.88 for Celsius and the color now should be black. Basically IValueConverter allows us different types to be bound, I’m sure you have had problems in the past trying to bind to Date values . First look at FahrenheitToCelciusConverter.cs first notice it implements IValueConverter. IValueConverter has two methods Convert and ConvertBack. In each method we have the code for converting Fahrenheit to Celsius and vice Versa. In our XAML, after we set a reference in our Windows.Resources section. and for txtCelsius we set the path to TxtFahrenheit and the converter to an instance our FahrenheitToCelciusConverter converter. no need to repeat this for TxtFahrenheit since we have a convert and ConvertBack. Text="{Binding  UpdateSourceTrigger=PropertyChanged,            Path=Text,ElementName=txtFahrenheit,            Converter={StaticResource myTemperatureConverter}}" As mentioned earlier this is a twofer Demo, in the second demo, we basically are converting a double datatype to a brush. Lets take a look at TemperatureToColorConverter, notice we in our Covert Method, if the value is less than our cold temperature threshold we return a blue brush and if it is higher than our hot temperature threshold we return a redbrush. since we don’t have to convert a brush to double value in our example the convert back is not being implemented. Take time and go through these three examples and I hope you have a better understanding   of databinding, ObservableCollection  and IValueConverter . Next blog posting we will talk about ValidationRule, DataTemplates and DataTemplate triggers.

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  • BPM 11g - Dynamic Task Assignment with Multi-level Organization Units

    - by Mark Foster
    I've seen several requirements to have a more granular level of task assignment in BPM 11g based on some value in the data passed to the process. Parametric Roles is normally the first port of call to try to satisfy this requirement, but in this blog we will show how a lot of use-cases can be satisfied by the easier to implement and flexible Organization Unit. The Use-Case Task assignment is to an approval group containing several users. At runtime, a location value in the input data determines which of the particular users the task is ultimately assigned to. In this case we use the Demo Community referenced in the SOA Admin Guide, and specifically the "LoanAnalyticGroup" which contains three users; "szweig", "mmitch" & "fkafka". In our scenario we would like to assign a task to "szweig" if the input data specifies that the location is "JapanCentral", to "fkafka" if the location is "JapanNorth" and to "mmitch" if "JapanSouth", and to all of them if the location is "Japan" i.e....   The Process Simple one human task process.... In the output data association of the "Start" activity we need to set the value of the "Organization Unit" predefined variable based on the input data (note that the  predefined variables can only be set on output data associations)....  ...and in the output data association of the human activity we will reset the "Organization Unit" to empty, always good practice to ensure that the Organization Unit will not be used for any subsequent human activities for which we do not require it.... Set Up the Organization Unit  Log in to the BPM Workspace with an administrator user (weblogic/welcome1 in our case) and choose the "Administration" option. Within "Roles" assign the "ProcessOwner" swim-lane for our process to "LoanAnalyticGroup".... Within "Organization Units" we can model our organization.... "Root Organization Unit" as "Japan" and "Child Organization Unit" as "Central", "South" & "North" as shown. As described previously, add user "szweig" to "Central", "mmitch" to "South" and "fkafka" to "North"....   Test the Process Invalid Data  First let us test with invalid data in the input to see what the consequences are, here we use "X" as input.... ...and looking at the instance we can see it has errored.... Organization Unit Root Level Assignment  Now let us see what happens if we have "Japan" in the input data.... ...looking in the "flow trace" we can see that the task has been assigned....  ... but who has the task been assigned to ? Let us look in the BPM Workspace for user "szweig"....  ...and for "mmitch"....  ... and for "fkafka"....  ...so we can see that with an Organization Unit at "Root" level we have successfully assigned the task to all users. Organization Unit Child Level Assignment  Now let us test with "Japan/North" in the input data.... ...and looking in "fkafka" workspace we see the task has been assigned, remember, he was associated with "JapanNorth"....   ... but what about the workspace of "szweig"....  ...no tasks assigned, neither has "mmitch", just as we expected. Summary  We have seen in this blog how to easily implement multi-level dynamic task routing using Organization Units, a common use-case and a simpler solution than Parametric Roles. 

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  • Master Page: Dynamically Adding Rows in ASP Table on Button Click event

    - by Vincent Maverick Durano
    In my previous post here, I wrote an example that demonstrates how are we going to generate table rows dynamically using ASP Table on click of the Button control. Now based on some comments in my previous example and in the forums they wanted to implement it within Masterpage. Unfortunately the code in my previous example doesn't work in Masterpage for the following main reasons: The Table is dynamically added within the Form tag and so the TextBox control will not be generated correcty in the page. The data will not be retained on each and every postbacks because the SetPreviousData() method is looking for the Table element within the Page and not on the MasterPage. The Request.Form key value should be set correctly since all controls within the master page are prefixed with the naming containter ID to prevent duplicate ids on the final rendered HTML. For example the TextBox control with the ID of TextBoxRow will turn to ID to this ctl00$MainBody$TextBoxRow. In order for the previous example to work within Masterpage then we will have to correct those three main reasons above and this post will guide you how to correct it. Suppose we have this content page declaration below:   <asp:Content ID="Content1" ContentPlaceHolderID="MainHead" Runat="Server"> </asp:Content> <asp:Content ID="Content2" ContentPlaceHolderID="MainBody" Runat="Server"> <asp:PlaceHolder ID="PlaceHolder1" runat="server"> <asp:Button ID="BTNAdd" runat="server" Text="Add New Row" OnClick="BTNAdd_Click" /> </asp:PlaceHolder> </asp:Content> As you notice I've added a PlaceHolder control within the MainBody ContentPlaceHolder. This is because we are going to generate the Table in the PlaceHolder instead of generating it within the Form element. Now since issue #1 is already corrected then let's proceed to the code beind part. Here are the full code blocks below:     using System; using System.Web.UI; using System.Web.UI.WebControls; public partial class DynamicControlDemo : System.Web.UI.Page { private int numOfRows = 1; protected void Page_Load(object sender, EventArgs e) { //Generate the Rows on Initial Load if (!Page.IsPostBack) { GenerateTable(numOfRows); } } protected void BTNAdd_Click(object sender, EventArgs e) { if (ViewState["RowsCount"] != null) { numOfRows = Convert.ToInt32(ViewState["RowsCount"].ToString()); GenerateTable(numOfRows); } } private void SetPreviousData(int rowsCount, int colsCount) { Table table = (Table)this.Page.Master.FindControl("MainBody").FindControl("Table1"); // **** if (table != null) { for (int i = 0; i < rowsCount; i++) { for (int j = 0; j < colsCount; j++) { //Extracting the Dynamic Controls from the Table TextBox tb = (TextBox)table.Rows[i].Cells[j].FindControl("TextBoxRow_" + i + "Col_" + j); //Use Request object for getting the previous data of the dynamic textbox tb.Text = Request.Form["ctl00$MainBody$TextBoxRow_" + i + "Col_" + j];//***** } } } } private void GenerateTable(int rowsCount) { //Creat the Table and Add it to the Page Table table = new Table(); table.ID = "Table1"; PlaceHolder1.Controls.Add(table);//****** //The number of Columns to be generated const int colsCount = 3;//You can changed the value of 3 based on you requirements // Now iterate through the table and add your controls for (int i = 0; i < rowsCount; i++) { TableRow row = new TableRow(); for (int j = 0; j < colsCount; j++) { TableCell cell = new TableCell(); TextBox tb = new TextBox(); // Set a unique ID for each TextBox added tb.ID = "TextBoxRow_" + i + "Col_" + j; // Add the control to the TableCell cell.Controls.Add(tb); // Add the TableCell to the TableRow row.Cells.Add(cell); } // And finally, add the TableRow to the Table table.Rows.Add(row); } //Set Previous Data on PostBacks SetPreviousData(rowsCount, colsCount); //Sore the current Rows Count in ViewState rowsCount++; ViewState["RowsCount"] = rowsCount; } }   As you observed the code is pretty much similar to the previous example except for the highlighted lines above. That's it! I hope someone find this post usefu! Technorati Tags: Dynamic Controls,ASP.NET,C#,Master Page

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  • How Estimates Became Quotes

    - by Lee Brandt
    It’s our fault. Well, not completely, but we haven’t helped the situation any. All of what follows comes from my own experiences which, from talking to lots of other developers about it, seems to be pretty much par for the course. Where We Started When we first started estimating, we estimated pretty clearly. We would try to imagine something we’d done that was similar to the project being estimated and we’d toss it about in our heads a bit and see how much bigger or smaller we thought this new thing was, and add or subtract accordingly. We wouldn’t spend too much time on it, because we wanted to get to writing the software. Eventually, we’d come across some huge problem that there was now way we could’ve known about ahead of time. Either we didn’t see this thing or, we didn’t realize that this particular version of a problem would be so… problematic. We usually call this “not knowing what we don’t know”. It’s unavoidable. We just can’t know. Until we wade in and start putting some code together, there are just some things we won’t know… and some things we don’t even know that we don’t know. Y’know? So what happens? We go over budget. Project managers scream and dance the dance of the stressed-out project manager, and there is nothing we can do (or could’ve done) about it. We didn’t know. We thought about it for a bit and we didn’t see this herculean task sitting in the middle of our nice quiet project, and it has bitten us in the rear end. We now know how to handle this in the future, though. We will take some more time to pick around the requirements and discover all those things we don’t know. We’ll do some prototyping, we’ll read some blogs about similar projects, we’ll really grill the customer with questions during the requirements gathering phase. We’ll keeping asking “what else?” until the shove us down the stairs. We’ll take our time and uncover it all. We Learned, But Good The next time comes, and you know what happens? We do it. We grill the customer for weeks and prototype and read and research and we estimate everything down to the last button on the last form. Know what that gets us? It gets us three months of wasted time, and our estimate will still be off. Possibly off by a factor of four. WTF, mate? No way we could be surprised by something! We uncovered every particle. We turned every stone. How is it we still came across unknowns? Because we STILL didn’t know what we didn’t know. How could we? We didn’t know to ask. The worst part is, we’ve now convinced the product that this is NOT an estimate. It is a solid number based on massive research and an endless number of questions that they answered. There is absolutely now way you don’t know everything there is to know about this project now. No way there is anything you haven’t uncovered. And their faith in that “Esti-Quote” goes through the roof. When the project goes over this time, they might even begin to question whether or not you know what you’re doing. Who could blame them? You drilled them for weeks about every little thing, and when they complained about all the questions, you told them you wanted to uncover everything so there would be no surprises. SO we set them up to faile Guess, Then Plan We had a chance. At the beginning we could have just said, “That’s just a gut-feeling estimate, based on my past experience with similar projects. There could still be surprises.” If we spend SOME time doing SOME discovery and then bounce that against our own past experiences, we can come up with a fairly healthy estimate. We can then help the product owner understand that an estimate is a guess. Sure, it’s an educated guess, but it is still a guess. If we get it right it will be almost completely luck. Then, we help them to plan the development by taking that guess (yes, they still need the guess for planning purposes) and start measuring early and often to see if we still think we are right. We should adjust the estimate and alert the product owner as soon as we see problems (bad news does not age well) and we should be able to see any problems immediately if we are constantly measuring our pace. In lean software, we start with that guess and begin measuring cycle times immediately. Then we can make projections based on those cycle times and compare them to our estimate. This constant feedback is the best way to ensure that there are no surprises at the END of the project. There sill still be surprises, but we’ll see them sooner and have a better understanding of how they will affect our overall timeline. What do you think?

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  • Best Practices - which domain types should be used to run applications

    - by jsavit
    This post is one of a series of "best practices" notes for Oracle VM Server for SPARC (formerly named Logical Domains) One question that frequently comes up is "which types of domain should I use to run applications?" There used to be a simple answer in most cases: "only run applications in guest domains", but enhancements to T-series servers, Oracle VM Server for SPARC and the advent of SPARC SuperCluster have made this question more interesting and worth qualifying differently. This article reviews the relevant concepts and provides suggestions on where to deploy applications in a logical domains environment. Review: division of labor and types of domain Oracle VM Server for SPARC offloads many functions from the hypervisor to domains (also called virtual machines). This is a modern alternative to using a "thick" hypervisor that provides all virtualization functions, as in traditional VM designs, This permits a simpler hypervisor design, which enhances reliability, and security. It also reduces single points of failure by assigning responsibilities to multiple system components, which further improves reliability and security. In this architecture, management and I/O functionality are provided within domains. Oracle VM Server for SPARC does this by defining the following types of domain, each with their own roles: Control domain - management control point for the server, used to configure domains and manage resources. It is the first domain to boot on a power-up, is an I/O domain, and is usually a service domain as well. I/O domain - has been assigned physical I/O devices: a PCIe root complex, a PCI device, or a SR-IOV (single-root I/O Virtualization) function. It has native performance and functionality for the devices it owns, unmediated by any virtualization layer. Service domain - provides virtual network and disk devices to guest domains. Guest domain - a domain whose devices are all virtual rather than physical: virtual network and disk devices provided by one or more service domains. In common practice, this is where applications are run. Typical deployment A service domain is generally also an I/O domain: otherwise it wouldn't have access to physical device "backends" to offer to its clients. Similarly, an I/O domain is also typically a service domain in order to leverage the available PCI busses. Control domains must be I/O domains, because they boot up first on the server and require physical I/O. It's typical for the control domain to also be a service domain too so it doesn't "waste" the I/O resources it uses. A simple configuration consists of a control domain, which is also the one I/O and service domain, and some number of guest domains using virtual I/O. In production, customers typically use multiple domains with I/O and service roles to eliminate single points of failure: guest domains have virtual disk and virtual devices provisioned from more than one service domain, so failure of a service domain or I/O path or device doesn't result in an application outage. This is also used for "rolling upgrades" in which service domains are upgraded one at a time while their guests continue to operate without disruption. (It should be noted that resiliency to I/O device failures can also be provided by the single control domain, using multi-path I/O) In this type of deployment, control, I/O, and service domains are used for virtualization infrastructure, while applications run in guest domains. Changing application deployment patterns The above model has been widely and successfully used, but more configuration options are available now. Servers got bigger than the original T2000 class machines with 2 I/O busses, so there is more I/O capacity that can be used for applications. Increased T-series server capacity made it attractive to run more vertical applications, such as databases, with higher resource requirements than the "light" applications originally seen. This made it attractive to run applications in I/O domains so they could get bare-metal native I/O performance. This is leveraged by the SPARC SuperCluster engineered system, announced a year ago at Oracle OpenWorld. In SPARC SuperCluster, I/O domains are used for high performance applications, with native I/O performance for disk and network and optimized access to the Infiniband fabric. Another technical enhancement is the introduction of Direct I/O (DIO) and Single Root I/O Virtualization (SR-IOV), which make it possible to give domains direct connections and native I/O performance for selected I/O devices. A domain with either a DIO or SR-IOV device is an I/O domain. In summary: not all I/O domains own PCI complexes, and there are increasingly more I/O domains that are not service domains. They use their I/O connectivity for performance for their own applications. However, there are some limitations and considerations: at this time, a domain using physical I/O cannot be live-migrated to another server. There is also a need to plan for security and introducing unneeded dependencies: if an I/O domain is also a service domain providing virtual I/O go guests, it has the ability to affect the correct operation of its client guest domains. This is even more relevant for the control domain. where the ldm has to be protected from unauthorized (or even mistaken) use that would affect other domains. As a general rule, running applications in the service domain or the control domain should be avoided. To recap: Guest domains with virtual I/O still provide the greatest operational flexibility, including features like live migration. I/O domains can be used for applications with high performance requirements. This is used to great effect in SPARC SuperCluster and in general T4 deployments. Direct I/O (DIO) and Single Root I/O Virtualization (SR-IOV) make this more attractive by giving direct I/O access to more domains. Service domains should in general not be used for applications, because compromised security in the domain, or an outage, can affect other domains that depend on it. This concern can be mitigated by providing guests' their virtual I/O from more than one service domain, so an interruption of service in the service domain does not cause an application outage. The control domain should in general not be used to run applications, for the same reason. SPARC SuperCluster use the control domain for applications, but it is an exception: it's not a general purpose environment; it's an engineered system with specifically configured applications and optimization for optimal performance. These are recommended "best practices" based on conversations with a number of Oracle architects. Keep in mind that "one size does not fit all", so you should evaluate these practices in the context of your own requirements. Summary Higher capacity T-series servers have made it more attractive to use them for applications with high resource requirements. New deployment models permit native I/O performance for demanding applications by running them in I/O domains with direct access to their devices. This is leveraged in SPARC SuperCluster, and can be leveraged in T-series servers to provision high-performance applications running in domains. Carefully planned, this can be used to provide higher performance for critical applications.

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  • Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

    - by ultan o'broin
    Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments.  Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience.  3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way,  with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be  unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content?  Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners.  8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ... 

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  • Day 1 - Finding Like Minds

    - by dapostolov
    So, is being a Game Developer any different from being an IT Developer? I picture a poorly lit environment where I get to purchase my own desk lamp; I'm thinking one of those huge lava lamps that pump out so much heat you could fry an egg on it. To my right: a "great wall" of empty coke cans dwarf me. Eating my last slice of pizza I look across my desk to see a fellow developer with a smug look on his face;  he's just coded his latest module for the game and it looks like he's in nirvana. My duty, of course, is to remind him to keep focused on the job at hand. So, picking up my trusty elastic and aerodynamically crafted paper bullet I begin a 10 minute war of welts and laughter which is promptly abrupted by our Project Manager demanding more details from our morning Scrum meeting. After providing about 5 minutes of geek speak and several words of comfort to make his eyes glaze over...it hits me, the idea for the module...beckoning my developer friend over, we quickly shoo the Project Manager away and begin our brainstorming frenzy ... now, where'd I put that full can of coke? OK. OK. This isn't probably the most ideal game developer environment, but it definitely sounds fun to me...and from what I gather is nothing like most game development companies. But I'm not doing this blog series to "go pro"; like I stated in my first post I want to make a 2D game from an idea my best friend and I drummed up long, long ago. I'm in this for the passion AND I want to see how easy it is for us .Net Developers to create a game. So where do I start? Where can I find like minded individuals? What technologies are there? What do I need to make a video game? The questions are endless....AND...since I already have an idea ... lets start with ... Technology (yes, I'm a geek, live with it...) Technology OK. Predominantly, games are still made in C++ or even C. I'm not sure how much assembly code is floating around lately, however, that is not my concern. I do know C / C++ from my past, enough to even get me by, but I'm mainly interested in a recent, not-so-new, technology called XNA. What is XNA? XNA allows us .Net Developers to make 2D / 3D games for windows, Xbox*, and Windows Mobile 7*. * = for a nominal fee *cough* The following link is your one stop shop to XNA game development: http://creators.xna.com/en-US/education/gettingstarted The above site hosts information such as: - getting started - a sample/instructional shooter game in 2D / 3D with code (if I'm taking too long for you in this blog series) - downloads - starter kits... http://creators.xna.com/en-US/education/starterkits/ And of course...forums. You can also subscribe and pay for their premium membership which gets you some pretty awesome tutorials, resources, downloads, and premium community support. Some general Wiki information about XNA: http://en.wikipedia.org/wiki/XNA_%28Microsoft%29 Community Support OK. Let's move on to industry and community support. Apart from XNA, there are some really cool sites out there, I just haven't found all of them yet. However, I found a really cool Game Development website called Gamastura. You can click on the following link to get you there: http://www.gamasutra.com/ The site is 100% dedicated to "The Art & Business of Making Games". Armed with blogs, twitter, jobs/resumes and most importantly industry news; one could subscribe to the feed and got lost in the wealth of information it provides. On a side note: I remember Gamasutra being around when my best friend and I wanted to make a video game...meaning, they've been around for a while now. I think the most beneficial aspect of this site is to understand the industry you want to get into. Otherwise, it's just a cool site to keep up to date with the industry in general. Another Community Support option is LinkedIn. Amongst the land of extremely bloated achievements and responsibilities lay 3 groups (that I have found) that deal with game development.: http://www.linkedin.com/groups?gid=59205 - Game Developers http://www.linkedin.com/groups?gid=824817 - DirectX Game Developer Network http://www.linkedin.com/groups?gid=756587 - DirectX Developers The Game Developers group in LinkedIn is by far the most active of the three and could possibly provide a wealth of support. What I've done thus far: - I lightly researched the XNA technology - I looked around for some community sites to assist me - I downloaded the XNA Game Studio 3.1 on my PC and installed it on my IDE - I even tried both tutorials! http://creators.xna.com/en-US/education/gettingstarted/bgintro/chapter1   Best Regards D.

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  • Phones, Nokia, Microsoft and More

    - by Bill Evjen
    The phone revolution that is under way at the moment is insanely interesting and continuously full of buzz about directions, failures, and promises. The movement started with Apple completely reinventing what a smart phone was all about and now we have the followers. Though – don’t dismiss the followers, they are usually the ones that come out with the leap frog products when most of the world is thinking about jumping on. Remember the often used analogy – the USA invented the TV – but it was Japan that took it to the next level and now all TVs are from somewhere else other than the USA. Really there are two camps for the phones – the Cool Kids and other kids that no one wants to hang out with anymore. When it comes to cool – for some reason, the phone is an important part of that factor. Everyone wants to show their phone and its configuration (apps installed, etc) to their friends as a sign of (1) “I have money” and (2) I have smarts/tastes/style/etc when it comes to my applications that are on my phone. For those that don’t know – the Cool Kids include: Apple – this is quite obvious as everything Apple produces is in the cool camp. Just having an Apple product on your person means you can dance. Google – this is one of the more interesting releases as they have created something called Android (which in it’s own right is a major brand in itself). Microsoft – you might be saying “Really, Microsoft is cool?”. I would argue that they are indeed cool as it is now associated with XBOX 360, Kinect, and Windows 7. Gone are the days of Bob and that silly paperclip. Well – that’s it. There is nobody else I would stick in that camp. The other kids that weren’t picked for that dodgeball team include: Nokia Motorola Palm Blackberry and many many more The sad part of all this is that no matter what this second camp does now, it won’t be able to get out of this bucket easily. They will always be associated as yesterday’s technology and that association will drive the sales of the phone purchasers of the world. For those in that group, the only possible way out is to get invited to the cool club by one of the cool club members in the hope that their coolness somehow rubs off. To me, this is the move that Nokia is making. They are at this point where they have realized that they don’t have the full scope of the required end to end solution to make this all work. They have the plants to build the phones and the reach of the retailers that sell what they have. What they are missing is the proper operating system for the new world of multi-touch form factor phones. Even the companies that come up with some sort of new operating system for this type of new device, they are still associated with the yesterday and lack the developer community behind them to be the real wave of adoption that this market needs. Think about that – this is a major different between Nokia/Blackberry when you compare it to the likes of Apple, Google, and Microsoft. These three powerhouses having a very large and strong development community that will eagerly take on new initiatives using the skillsets that they have already cultivated over the years of already working with the company. This then results in a plethora of applications that are then placed on an app store of some kind. The developer gets a cut and then Apple/Google/Microsoft then get their cut. It is definitely a win-win. None of the other phone companies and wannabies can provide the same results. What Microsoft was missing was the major phone manufactures coming on board to create and push forward with the phones that are required to start the wave. This is where Nokia can come in and help Microsoft. They have the ability to promote the Windows Phone operating system on a new wave of phones. This does mean that Nokia will sell phones, but they lose out on the application store that they might have been thinking about making some money on as well as controlling the end to end solution. What is interesting is in questioning to oneself if Microsoft will purchase Nokia. It really depends upon how they want to compete and with whom Microsoft views as the major competitor. For instance, they can purchase Nokia and have their own hardware company and distribution network for phones – thereby taking on a model that is quite similar to Apple. On the other hand, they could just leave it up to the phone hardware companies such as Nokia and others to build and promote phones in a model that is similar to Google. Both ways have pluses and minuses. If they own the phone manufacturer, they really can put some thought into the design and technical specifications of the phone that is really designed to exactly how they want it. Microsoft has shown that they have this ability – especially with the XBOX initiative they have done over the years. Think about how good and powerful they have moved forward with XBOX – and I am not talking about just copying what others are doing, but coming up with leapfrog products that are steps ahead of everyone else. Though, if they didn’t do it themselves, they could then leave it up to the phone manufacturers to drive each other to build better and better phones that run the Microsoft OS – competition drives better products. We have seen this with the Android line of phones that are out there on the market. I have read a lot about Nokia investors really upset about the new Microsoft relationship – but really, this is a great thing. I for one am a fan of this relationship (I am also a Nokia stock holder btw). This will mean better days for Nokia.

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  • Silverlight Relay Commands

    - by George Evjen
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} I am fairly new at Silverlight development and I usually have an issue that needs research every day. Which I enjoy, since I like the idea of going into a day knowing that I am  going to learn something new. The issue that I am currently working on centers around relay commands. I have a pretty good handle on Relay Commands and how we use them within our applications. <Button Command="{Binding ButtonCommand}" CommandParameter="NewRecruit" Content="New Recruit" /> Here in our xaml we have a button. The button has a Command and a CommandParameter. The command binds to the ButtonCommand that we have in our ViewModel RelayCommand _buttonCommand;         /// <summary>         /// Gets the button command.         /// </summary>         /// <value>The button command.</value>         public RelayCommand ButtonCommand         {             get             {                 if (_buttonCommand == null)                 {                     _buttonCommand = new RelayCommand(                         x => x != null && x.ToString().Length > 0 && CheckCommandAvailable(x.ToString()),                         x => ExecuteCommand(x.ToString()));                 }                 return _buttonCommand;             }         }   In our relay command we then do some checks with a lambda expression. We check if the command  parameter is null, is the length greater than 0 and we have a CheckCommandAvailable method that will tell  us if the button is even enabled. After we check on these three items we then pass the command parameter to an action method. This is all pretty straight forward, the issue that we solved a few days ago centered around having a control that needed to use a Relay Command and this control was a nested control and was using a different DataContext. The example below illustrates how we handled this scenario. In our xaml usercontrol we had to set a name to this control. <Controls3:RadTileViewItem x:Class="RecruitStatusTileView"     xmlns="http://schemas.microsoft.com/winfx/2006/xaml/presentation"     xmlns:x="http://schemas.microsoft.com/winfx/2006/xaml"     xmlns:d="http://schemas.microsoft.com/expression/blend/2008"     xmlns:mc="http://schemas.openxmlformats.org/markup-compatibility/2006"      xmlns:Controls1="clr-namespace:Telerik.Windows.Controls;assembly=Telerik.Windows.Controls"      xmlns:Controls2="clr-namespace:Telerik.Windows.Controls;assembly=Telerik.Windows.Controls.Input"      xmlns:Controls3="clr-namespace:Telerik.Windows.Controls;assembly=Telerik.Windows.Controls.Navigation"      mc:Ignorable="d" d:DesignHeight="400" d:DesignWidth="800" Header="{Binding Title,Mode=TwoWay}" MinimizedHeight="100"                             x:Name="StatusView"> Here we are using a telerik RadTileViewItem. We set the name of this control to “StatusView”. In our button control we set our command parameters and commands different than the example above. <HyperlinkButton Content="{Binding BigBoardButtonText, Mode=TwoWay}" CommandParameter="{Binding 'Position.PositionName'}" Command="{Binding ElementName=StatusView, Path=DataContext.BigBoardCommand, Mode=TwoWay}" /> This hyperlink button lives in a ListBox control and this listbox has an ItemSource of PositionSelectors. The Command Parameter is binding to the Position.Position property of that PositionSelectors object. This again is pretty straight forward again. What gets a bit tricky is the Command property in the hyperlink. It is binding to the element name we created in the user control (StatusView) Because this hyperlink is in a listbox and is in the item template it doesn’t have a direct handle on the DataContext that the RadTileViewItem has so we have to make sure it does. We do that by binding to the element name of status view then set the path to DataContext.BigBoardCommand. BigBoardCommand is the name of the RelayCommand in the view model. private RelayCommand _bigBoardCommand = null;         /// <summary>         /// Gets the big board command.         /// </summary>         /// <value>The big board command.</value>         public RelayCommand BigBoardCommand         {             get             {                 if (_bigBoardCommand == null)                 {                     _bigBoardCommand = new RelayCommand(x => true, x => AddToBigBoard(x.ToString()));                 }                 return _bigBoardCommand;             }         } From there we check for true again and then call the action and pass in the parameter that we had as the command parameter. What we are working on now is a bit trickier than this second example. In the above example we are only creating this TileViewItem with this name “StatusView” once. In another part of our application we are generating multiple TileViewItems, so we cannot set the name in the control as we cant have multiple controls with the same name. When we run the application we get an error that reads that the value is out of expected range. My searching has led me to think we cannot have multiple controls with the same name. This is today’s problem and Ill post the solution to this once it is found.

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  • Disaster Recovery Discovery

    - by Rodney Landrum
    Last weekend I joined several of my IT staff on a mission to perform a DR test in our remote CoLo center in a large South East city of the US. Can I be more obtuse? The goal was simple for me as the sole DBA in a throng of Windows, Storage, Network and SAN admins – restore the databases and make them work. There were 4 applications that back ended to 7 SQL Server databases on 4 different SQL Server instances. We would maintain the original server names, but beyond that it was fair game. We had time to prepare so I was able to script out or otherwise automate the recovery process. I used sp_help_revlogin for three of the servers, a bit of a cheat actually because restoring the Master database on the target DR servers was the specified course of action according to the DR procedures ( the caveat “IF REQUIRED” left it open to interpretation. I really wanted to avoid the step of restoring Master for a number of reasons but mainly because I did not want to deal with issues starting SQL Services afterward. Having to account for the location of TempDB and the version conflicts of the resource DBs were just two of the battles I chose not to fight. Not to mention other system database location problems that might arise and prevent SQL from starting.  I was going to have to restore all of the user databases anyway, so I would not really gain any benefit, outside of logins, for taking the time to restore the source Master database over the newly installed one on the fresh server. What I wanted was the ability to restore the Master database as a user database, call it Master_Mine, from a backup on the source system and then use that restored database to script the SQL Logins and passwords on the DR systems. While I did not attempt this on the trip, the thought stuck in my mind and this past week I succeeded at scripting user accounts and passwords using only a restored copy of the Master database. Granted there were several challenges to overcome.  Also, as is usual for any work like this the usual disclaimers apply:  This is not something that I would imagine Microsoft would condone or support and this was really only an experiment for me to learn if it was even possible. While I have tested the process with success, I do not know that I would use this technique in a documented procedure because future updates for SQL Server will render this technique non-functional. I thought at first, incorrectly of course, that I could use sp_help_revlogin on a restored copy of the master database I named Master_Mine.   Since sp_help_revlogin uses system schema objects, sys.syslogins and sys.server_principals, this was not going to work because all results would come from the main Master database. To test this I added a SQL login via SSMS, backed up Master, restored  it as Master_Mine, and then deleted the login.  Even though the test account I created should presumably still be in the Master_Mine database, I should be able to get to it and script out its creation with its password hash so that I would not need to know the password, but any applications that stored that password would not have to be altered in the DR scenario. They would just work as expected. Once I realized that would not work I began looking deeper.  Knowing that sys.syslogins and sys.server_principals are system views, their underlying code should be available with sp_helptext, right? They were. And this led me to discover the two tables sys.sysxlgns and sys.sysprivs, where the data I needed was stored. These tables existed in both the real Master and the restored copy, Master_Mine.  I used this information to tweak the sp_help_revlogin stored procedure to use these tables instead to create the logins cursor used in sp_help_revlogin. For the password hash,  sp_help_revlogin uses the function LoginProperty() which takes a user name and option ‘passwordhash’ to return the hash for the user. Unfortunately, it requires the login to exist in the Master database. This would not work. So another slight modification I had to make was to pull the password hash itself (pwdhash from sys.sysxlgns) into the logins cursor and comment out the section of sp_help_revlogin that uses LoginProperty. Instead, I pass the pwdhash value as the variable @PWD_varbinary to the sp_hexadecimal stored procedure which is also created by and used within the code provided by Microsoft in the link above for sp_help_revlogin. The final challenge: sys.sysxlgns and sys.server_principals are visible only within a Dedicated Administrator Connection (DAC) query window in SSMS or within SQLCDMD.  To open a DAC connection you have to be logged in on the SQL Server itself, via RDP in my case,  and you preface the server name in the query connection with ADMIN:, so that the server connection looks like ADMIN:ServerName. From there you can create the modified stored procedure in the restored copy of a Master database from a source system as whatever name you like, and then run the modified stored procedure. I named my new stored procedure usp_help_revlogin_MyMaster. Upon execution I was happy to see the logins and password hashes that I needed to apply from the source Master database without having to restore over the new Master system database and without the need to access the original server (assuming it was down due to whatever disaster put it in that state). You will note that I am not providing full code samples here of the modifications. I will say that it was a slight bit of work and anyone who needed to do this for whatever reason, could fairly easily roll their own solution with the information provided herein.  My goal, as I said was to prove that this could be done and provide another option if required to ease the burden of getting SQL Servers up and available in an emergency situation where alternatives may be more challenging or otherwise unavailable.  

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  • How do I resolve this exercise on C++? [closed]

    - by user40630
    (Card Shuffling and Dealing) Create a program to shuffle and deal a deck of cards. The program should consist of class Card, class DeckOfCards and a driver program. Class Card should provide: a) Data members face and suit of type int. b) A constructor that receives two ints representing the face and suit and uses them to initialize the data members. c) Two static arrays of strings representing the faces and suits. d) A toString function that returns the Card as a string in the form “face of suit.” You can use the + operator to concatenate strings. Class DeckOfCards should contain: a) A vector of Cards named deck to store the Cards. b) An integer currentCard representing the next card to deal. c) A default constructor that initializes the Cards in the deck. The constructor should use vector function push_back to add each Card to the end of the vector after the Card is created and initialized. This should be done for each of the 52 Cards in the deck. d) A shuffle function that shuffles the Cards in the deck. The shuffle algorithm should iterate through the vector of Cards. For each Card, randomly select another Card in the deck and swap the two Cards. e) A dealCard function that returns the next Card object from the deck. f) A moreCards function that returns a bool value indicating whether there are more Cards to deal. The driver program should create a DeckOfCards object, shuffle the cards, then deal the 52 cards. This above is the exercise I'm trying to solve. I'd be very much appreciated if someone could solve it and explain it to me. The main idea of the program is quite simple. What I don't get is how to build the constructor for the class DeckOfCards and how to generate the 52 cards of the deck with different suits and faces. Untill now I've managed to do this: #include <iostream> #include <vector> using namespace std; /* * */ /* a) Data members face and suit of type int. b) A constructor that receives two ints representing the face and suit and uses them to initialize the data members. c) Two static arrays of strings representing the faces and suits. d) A toString function that returns the Card as a string in the form “face of suit.” You can use the + operator to concatenate strings. */ class Card { public: Card(int, int); string toString(); private: int suit, face; static string faceNames[13]; static string suitNames[4]; }; string Card::faceNames[13] = {"Ace","Two","Three","Four","Five","Six","Seven","Eight","Nine","Ten","Queen","Jack","King"}; string Card::suitNames[4] = {"Diamonds","Clubs","Hearts","Spades"}; string Card::toString() { return faceNames[face]+" of "+suitNames[suit]; } Card::Card(int f, int s) :face(f), suit(s) { } /* Class DeckOfCards should contain: a) A vector of Cards named deck to store the Cards. b) An integer currentCard representing the next card to deal. c) A default constructor that initializes the Cards in the deck. The constructor should use vector function push_back to add each Card to the end of the vector after the Card is created and initialized. This should be done for each of the 52 Cards in the deck. d) A shuffle function that shuffles the Cards in the deck. The shuffle algorithm should iterate through the vector of Cards. For each Card, randomly select another Card in the deck and swap the two Cards. e) A dealCard function that returns the next Card object from the deck. f) A moreCards function that returns a bool value indicating whether there are more Cards to deal. */ class DeckOfCards { public: DeckOfCards(); void shuffleCards(); Card dealCard(); bool moreCards(); private: vector<Card> deck(52); int currentCard; }; int main(int argc, char** argv) { return 0; } DeckOfCards::DeckOfCards() { //I'm stuck here I have no idea of what to take out of here. //I still don't fully get the idea of class inside class and that's turning out as a problem. I try to find a way to set the suits and faces members of the class Card but I can't figure out how. for(int i=0; i<deck.size(); i++) { deck[i]//....There is no function to set them. They must be set when initialized. But how?? } } For easier reading: http://pastebin.com/pJeXMH0f

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  • Gamification at OOW

    - by erikanollwebb
    Last week was Oracle OpenWorld, and for those of you not in tech or downtown San Francisco, that might not mean a whole lot.  However, if you are familiar with it, Oracle OpenWorld is our premier customer event.  This year, more than 50,000 people attended.  It's not a good week to visit San Francisco on vacation because Oracle customers take over all the hotels in town!  It was crazy, but a lot of fun and it's a great opportunity for the Apps UX group to do customer research with a range of customers.  This year, more than 100+ customers and partners took the time to team up with our UX experts and provide feedback on new designs and ideas. Over three days,  UX teams conducted 8  one-on-one user feedback sessions, 4 focus groups and 7 surveys. In addition, we conducted a voice capture activity and were able to collect close to 70 speech samples at the lab and DEMOgrounds. This was a great opportunity for us to do some testing on some specific gamification concepts with a set of business analysts.  We pulled in 8 folks for a focus group on gamification concepts and whether they thought those would work for their teams. To get ready for this, my designer extraordinaire, Andrea Cantú, flew into town and we spent almost a week locked in a room together brainstorming design ideas.  We killed a few trees trying to get all of our concepts and other examples together in the process, but in the end, we put together a whole series of examples of how you might gamify an Oracle app (in this case, CRM).  Andrea is a genius for this kind of thing and the comps she created looked great.  Here's a picture of her hard at work!  We also had the good fortune to have my boss, Laurie Pattison and my usability contractor, Shobana Subramanian there to note take and observe as well.  Here's a few shots of us, hard at work preparing for the day (or checking out something on Laurie's iPhone...) To start things off, we gave an overview of gamification and I talked about what it's used for.  Then we gave the participants a scenario about our sales person and what we were trying to get her to do. It was a great opportunity to highlight what our business goals might be and why we might want to add game mechanics.  It was also a good way to get them thinking about how that might work for them in their environments and workplaces. There were some surprises for the day.  We asked how many of them were already familiar with the concept of gamification--only two people had heard of it and only one was using game mechanics in his work.  That's in contrast to a survey we just ran internally with folks in a dev org where almost 50% of about 450 respondents had heard of gamification.  As we discussed the ways game mechanics could be used, it became clear that many of the folks had seen some game mechanics in action but didn't know that's what they were.  We also noticed that the folks in this group felt that if they were trying to sell the concept in their orgs, they wouldn't call it gamification.  That's not a huge surprise to me--they said what we've heard in the past, that gamification does not seem like a serious term for enterprise software.  They said they'd sell it with the goals--as a means to increase behaviors by rewarding users for activities.  It's a funny problem.  The word puts some folks off, but at the same time, I haven't seen another one word description that quite captures the range of things that "gamification" can cover.  My guess is that the more mainstream the term becomes, the more desensitized we'll become to the idea the it's trivializing enterprise software in some way.  Still, it was interesting to note that this group still felt that they would not take this concept to their bosses or teams and call it "gamification".  They focused on the goals, and how we could incentivize desired behaviors with game mechanics.  As I have already stated in other posts, I feel like my org is more receptive to discussing how this is just a more transparent type of usability and user experience methods than talking about gamification.  That's the argument they said they would use. All in all, it was a good session.  I love getting to talk to customers, present ideas and concepts, and get their feedback and input.  It's the type of thing that really helps drive our designs and keeps us grounded in what our customers need/want.  We're already planning where to get more feedback opportunities in the coming months. 

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  • Conducting Effective Web Meetings

    - by BuckWoody
    There are several forms of corporate communication. From immediate, rich communications like phones and IM messaging to historical transactions like e-mail, there are a lot of ways to get information to one or more people. From time to time, it's even useful to have a meeting. (This is where a witty picture of a guy sleeping in a meeting goes. I won't bother actually putting one here; you're already envisioning it in your mind) Most meetings are pointless, and a complete waste of time. This is the fault, completely and solely, of the organizer. It's because he or she hasn't thought things through enough to think about alternate forms of information passing. Here's the criteria for a good meeting - whether in-person or over the web: 100% of the content of a meeting should require the participation of 100% of the attendees for 100% of the time It doesn't get any simpler than that. If it doesn't meet that criteria, then don't invite that person to that meeting. If you're just conveying information and no one has the need for immediate interaction with that information (like telling you something that modifies the message), then send an e-mail. If you're a manager, and you need to get status from lots of people, pick up the phone.If you need a quick answer, use IM. I once had a high-level manager that called frequent meetings. His real need was status updates on various processes, so 50 of us would sit in a room while he asked each one of us questions. He believed this larger meeting helped us "cross pollinate ideas". In fact, it was a complete waste of time for most everyone, except in the one or two moments that they interacted with him. So I wrote some code for a Palm Pilot (which was a kind of SmartPhone but with no phone and no real graphics, but this was in the days when we had just discovered fire and the wheel, although the order of those things is still in debate) that took an average of the salaries of the people in the room (I guessed at it) and ran a timer which multiplied the number of people against the salaries. I left that running in plain sight for him, and when he asked about it, I explained how much the meetings were really costing the company. We had far fewer meetings after. Meetings are now web-enabled. I believe that's largely a good thing, since it saves on travel time and allows more people to participate, but I think the rule above still holds. And in fact, there are some other rules that you should follow to have a great meeting - and fewer of them. Be Clear About the Goal This is important in any meeting, but all of us have probably gotten an invite with a web link and an ambiguous title. Then you get to the meeting, and it's a 500-level deep-dive on something everyone expects you to know. This is unfair to the "expert" and to the participants. I always tell people that invite me to a meeting that I will be as detailed as I can - but the more detail they can tell me about the questions, the more detailed I can be in my responses. Granted, there are times when you don't know what you don't know, but the more you can say about the topic the better. There's another point here - and it's that you should have a clearly defined "win" for the meeting. When the meeting is over, and everyone goes back to work, what were you expecting them to do with the information? Have that clearly defined in your head, and in the meeting invite. Understand the Technology There are several web-meeting clients out there. I use them all, since I meet with clients all over the world. They all work differently - so I take a few moments and read up on the different clients and find out how I can use the tools properly. I do this with the technology I use for everything else, and it's important to understand it if the meeting is to be a success. If you're running the meeting, know the tools. I don't care if you like the tools or not, learn them anyway. Don't waste everyone else's time just because you're too bitter/snarky/lazy to spend a few minutes reading. Check your phone or mic. Check your video size. Install (and learn to use)  ZoomIT (http://technet.microsoft.com/en-us/sysinternals/bb897434.aspx). Format your slides or screen or output correctly. Learn to use the voting features of the meeting software, and especially it's whiteboard features. Figure out how multiple monitors work. Try a quick meeting with someone to test all this. Do this *before* you invite lots of other people to your meeting.   Use a WebCam I'm not a pretty man. I have a face fit for radio. But after attending a meeting with clients where one Microsoft person used a webcam and another did not, I'm convinced that people pay more attention when a face is involved. There are tons of studies around this, or you can take my word for it, but toss a shirt on over those pajamas and turn the webcam on. Set Up Early Whether you're attending or leading the meeting, don't wait to sign on to the meeting at the time when it starts. I can almost plan that a 10:00 meeting will actually start at 10:10 because the participants/leader is just now installing the web client for the meeting at 10:00. Sign on early, go on mute, and then wait for everyone to arrive. Mute When Not Talking No one wants to hear your screaming offspring / yappy dog / other cubicle conversations / car wind noise (are you driving in a desert storm or something?) while the person leading the meeting is trying to talk. I use the Lync software from Microsoft for my meetings, and I mute everyone by default, and then tell them to un-mute to talk to the group. Share Collateral If you have a PowerPoint deck, mail it out in case you have a tech failure. If you have a document, share it as an attachment to the meeting. Don't make people ask you for the information - that's why you're there to begin with. Even better, send it out early. "But", you say, "then no one will come to the meeting if they have the deck first!" Uhm, then don't have a meeting. Send out the deck and a quick e-mail and let everyone get on with their productive day. Set Actions At the Meeting A meeting should have some sort of outcome (see point one). That means there are actions to take, a follow up, or some deliverable. Otherwise, it's an e-mail. At the meeting, decide who will do what, when things are needed, and so on. And avoid, if at all possible, setting up another meeting, unless absolutely necessary. So there you have it. Whether it's on-premises or on the web, meetings are a necessary evil, and should be treated that way. Like politicians, you should have as few of them as are necessary to keep the roads paved and public libraries open.

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  • The Sound of Two Toilets Flushing: Constructive Criticism for Virgin Atlantic Complaints Department

    - by Geertjan
    I recently had the experience of flying from London to Johannesburg and back with Virgin Atlantic. The good news was that it was the cheapest flight available and that the take off and landing were absolutely perfect. Hence I really have no reason to complain. Instead, I'd like to offer some constructive criticism which hopefully Richard Branson will find sometime while googling his name. Or maybe someone from the Virgin Atlantic Complaints Department will find it, whatever, just want to put this information out there. Arrangement of restroom facilities. Maybe next time you design an airplane, consider not putting your toilets at a right angle right next to your rows of seats. Being able to reach, without even needing to stretch your arm, from your seat to close, yet again, a toilet door that someone, someone obviously sitting very far from the toilets, carelessly forgot to close is not an indicator of quality interior design. Have you noticed how all other airplanes have their toilets in a cubicle separated from the rows of seats? On those airplanes, people sitting in the seats near the toilets are not constantly being woken up throughout the night whenever someone enters/exits the toilet, whenever the light in the toilet is suddenly switched on, and whenever one of the toilets flushes. Bonus points for Virgin Atlantic passengers in the seats adjoining the toilets is when multiple toilets are flushed simultaneously and multiple passengers enter/exit them at the same time, a bit like an unasked for low budget musical of suddenly illuminated grumpy people in crumpled clothes. What joy that brings at 3 AM is hard to describe. Seats with extra leg room. You know how other airplanes have the seats with the extra leg room? You know what those seats tend to have? Extra leg room. It's really interesting how Virgin Atlantic's seats with extra leg room actually have no extra leg room at all. It should have been a give away, the fact that these special seats are found in the same rows as the standard seats, rather than on the cusp of real glory which is where most airlines put their extra leg room seats, with the only actual difference being that they have a slightly different color. Had you called them "seats with a different color" (i.e., almost not quite green, rather than something vaguely hinting at blue), at least I'd have known what I was getting. Picture the joy at 3 AM, rudely awakened from nightmarish slumber, partly grateful to have been released from a grayish dream of faceless zombies resembling one or two of those in a recent toilet line, by multiple adjoining toilets flushing simultaneously, while you're sitting in a seat with extra leg room that has exactly as much leg room as the seats in neighboring rows. You then have a choice of things to be sincerely annoyed about. Food from the '80's. In the '80's, airplane food came in soggy containers and even breakfast, the most important meal of the day, was a sad heap of vaguely gray colors. The culinary highlight tended to be a squashed tomato, which must have been mashed to a pulp with a brick prior to being regurgitated by a small furry animal, and there was also always a piece of immensely horrid pumpkin, as well as a slice of spongy something you'd never seen before. Sausages and mash at 6 AM on an airplane was always a heavy lump of horribleness. Thankfully, all airlines throughout the world changed from this puke inducing strategy around 1987 sometime. Not Virgin Atlantic, of course. The fatty sausages and mash are still there, bringing you flashbacks to Duran Duran, which is what you were listening to (on your walkman) the last time you saw it in an airplane. Even the golden oldie "squashed tomato attached by slime to three wet peas" is on the menu. How wonderful to have all this in a cramped seat with a long row of early morning bleariness lined up for the toilets, right at your side, bumping into your elbow, groggily, one by one, one after another, more and more, fumble-open-door-silence-flush-fumble-open-door, and on and on, while you tentatively push your fork through a soggy pile of colorless mush, fighting the urge to throw up on the stinky socks of whatever nightmarish zombie is bumping into your elbow at the time. But, then again, the plane landed without a hitch, in fact, extremely smoothly, so I'm certainly not blaming the pilots.

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  • Session Report - Modern Software Development Anti-Patterns

    - by Janice J. Heiss
    In this standing-room-only session, building upon his 2011 JavaOne Rock Star “Diabolical Developer” session, Martijn Verburg, this time along with Ben Evans, identified and explored common “anti-patterns” – ways of doing things that keep developers from doing their best work. They emphasized the importance of social interaction and team communication, along with identifying certain psychological pitfalls that lead developers astray. Their emphasis was less on technical coding errors and more how to function well and to keep one’s focus on what really matters. They are the authors of the highly regarded The Well-Grounded Java Developer and are both movers and shakers in the London JUG community and on the Java Community Process. The large room was packed as they gave a fast-moving, witty presentation with lots of laughs and personal anecdotes. Below are a few of the anti-patterns they discussed.Anti-Pattern One: Conference-Driven DeliveryThe theme here is the belief that “Real pros hack code and write their slides minutes before their talks.” Their response to this anti-pattern is an expression popular in the military – PPPPPP, which stands for, “Proper preparation prevents piss-poor performance.”“Communication is very important – probably more important than the code you write,” claimed Verburg. “The more you speak in front of large groups of people the easier it gets, but it’s always important to do dry runs, to present to smaller groups. And important to be members of user groups where you can give presentations. It’s a great place to practice speaking skills; to gain new skills; get new contacts, to network.”They encouraged attendees to record themselves and listen to themselves giving a presentation. They advised them to start with a spouse or friends if need be. Learning to communicate to a group, they argued, is essential to being a successful developer. The emphasis here is that software development is a team activity and good, clear, accessible communication is essential to the functioning of software teams. Anti-Pattern Two: Mortgage-Driven Development The main theme here was that, in a period of worldwide recession and economic stagnation, people are concerned about keeping their jobs. So there is a tendency for developers to treat knowledge as power and not share what they know about their systems with their colleagues, so when it comes time to fix a problem in production, they will be the only one who knows how to fix it – and will have made themselves an indispensable cog in a machine so you cannot be fired. So developers avoid documentation at all costs, or if documentation is required, put it on a USB chip and lock it in a lock box. As in the first anti-pattern, the idea here is that communicating well with your colleagues is essential and documentation is a key part of this. Social interactions are essential. Both Verburg and Evans insisted that increasingly, year by year, successful software development is more about communication than the technical aspects of the craft. Developers who understand this are the ones who will have the most success. Anti-Pattern Three: Distracted by Shiny – Always Use the Latest Technology to Stay AheadThe temptation here is to pick out some obscure framework, try a bit of Scala, HTML5, and Clojure, and always use the latest technology and upgrade to the latest point release of everything. Don’t worry if something works poorly because you are ahead of the curve. Verburg and Evans insisted that there need to be sound reasons for everything a developer does. Developers should not bring in something simply because for some reason they just feel like it or because it’s new. They recommended a site run by a developer named Matt Raible with excellent comparison spread sheets regarding Web frameworks and other apps. They praised it as a useful tool to help developers in their decision-making processes. They pointed out that good developers sometimes make bad choices out of boredom, to add shiny things to their CV, out of frustration with existing processes, or just from a lack of understanding. They pointed out that some code may stay in a business system for 15 or 20 years, but not all code is created equal and some may change after 3 or 6 months. Developers need to know where the code they are contributing fits in. What is its likely lifespan? Anti-Pattern Four: Design-Driven Design The anti-pattern: If you want to impress your colleagues and bosses, use design patents left, right, and center – MVC, Session Facades, SOA, etc. Or the UML modeling suite from IBM, back in the day… Generate super fast code. And the more jargon you can talk when in the vicinity of the manager the better.Verburg shared a true story about a time when he was interviewing a guy for a job and asked him what his previous work was. The interviewee said that he essentially took patterns and uses an approved book of Enterprise Architecture Patterns and applied them. Verburg was dumbstruck that someone could have a job in which they took patterns from a book and applied them. He pointed out that the idea that design is a separate activity is simply wrong. He repeated a saying that he uses, “You should pay your junior developers for the lines of code they write and the things they add; you should pay your senior developers for what they take away.”He explained that by encouraging people to take things away, the code base gets simpler and reflects the actual business use cases developers are trying to solve, as opposed to the framework that is being imposed. He told another true story about a project to decommission a very long system. 98% of the code was decommissioned and people got a nice bonus. But the 2% remained on the mainframe so the 98% reduction in code resulted in zero reduction in costs, because the entire mainframe was needed to run the 2% that was left. There is an incentive to get rid of source code and subsystems when they are no longer needed. The session continued with several more anti-patterns that were equally insightful.

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  • Pace Layering Comes Alive

    - by Tanu Sood
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Rick Beers is Senior Director of Product Management for Oracle Fusion Middleware. Prior to joining Oracle, Rick held a variety of executive operational positions at Corning, Inc. and Bausch & Lomb. With a professional background that includes senior management positions in manufacturing, supply chain and information technology, Rick brings a unique set of experiences to cover the impact that technology can have on business models, processes and organizations. Rick hosts the IT Leaders Editorial on a monthly basis. By now, readers of this column are quite familiar with Oracle AppAdvantage, a unified framework of middleware technologies, infrastructure and applications utilizing a pace layered approach to enterprise systems platforms. 1. Standardize and Consolidate core Enterprise Applications by removing invasive customizations, costly workarounds and the complexity that multiple instances creates. 2. Move business specific processes and applications to the Differentiate Layer, thus creating greater business agility with process extensions and best of breed applications managed by cross- application process orchestration. 3. The Innovate Layer contains all the business capabilities required for engagement, collaboration and intuitive decision making. This is the layer where innovation will occur, as people engage one another in a secure yet open and informed way. 4. Simplify IT by minimizing complexity, improving performance and lowering cost with secure, reliable and managed systems across the entire Enterprise. But what hasn’t been discussed is the pace layered architecture that Oracle AppAdvantage adopts. What is it, what are its origins and why is it relevant to enterprise scale applications and technologies? It’s actually a fascinating tale that spans the past 20 years and a basic understanding of it provides a wonderful context to what is evolving as the future of enterprise systems platforms. It all begins in 1994 with a book by noted architect Stewart Brand, of ’Whole Earth Catalog’ fame. In his 1994 book How Buildings Learn, Brand popularized the term ‘Shearing Layers’, arguing that any building is actually a hierarchy of pieces, each of which inherently changes at different rates. In 1997 he produced a 6 part BBC Series adapted from the book, in which Part 6 focuses on Shearing Layers. In this segment Brand begins to introduce the concept of ‘pace’. Brand further refined this idea in his subsequent book, The Clock of the Long Now, which began to link the concept of Shearing Layers to computing and introduced the term ‘pace layering’, where he proposes that: “An imperative emerges: an adaptive [system] has to allow slippage between the differently-paced systems … otherwise the slow systems block the flow of the quick ones and the quick ones tear up the slow ones with their constant change. Embedding the systems together may look efficient at first but over time it is the opposite and destructive as well.” In 2000, IBM architects Ian Simmonds and David Ing published a paper entitled A Shearing Layers Approach to Information Systems Development, which applied the concept of Shearing Layers to systems design and development. It argued that at the time systems were still too rigid; that they constrained organizations by their inability to adapt to changes. The findings in the Conclusions section are particularly striking: “Our starting motivation was that enterprises need to become more adaptive, and that an aspect of doing that is having adaptable computer systems. The challenge is then to optimize information systems development for change (high maintenance) rather than stability (low maintenance). Our response is to make it explicit within software engineering the notion of shearing layers, and explore it as the principle that systems should be built to be adaptable in response to the qualitatively different rates of change to which they will be subjected. This allows us to separate functions that should legitimately change relatively slowly and at significant cost from that which should be changeable often, quickly and cheaply.” The problem at the time of course was that this vision of adaptable systems was simply not possible within the confines of 1st generation ERP, which were conceived, designed and developed for standardization and compliance. It wasn’t until the maturity of open, standards based integration, and the middleware innovation that followed, that pace layering became an achievable goal. And Oracle is leading the way. Oracle’s AppAdvantage framework makes pace layering come alive by taking a strategic vision 20 years in the making and transforming it to a reality. It allows enterprises to retain and even optimize their existing ERP systems, while wrapping around those ERP systems three layers of capabilities that inherently adapt as needed, at a pace that’s optimal for the enterprise.

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  • Using Resources the Right Way

    - by BuckWoody
    It’s an interesting time in computing technology. At one point there was a dearth of information available for solving a given problem, or educating ourselves on broader topics so that we can solve problems in the future. With dozens, perhaps hundreds or thousands of web sites and content available (for free, in many cases) from vendors, peers, even colleges and universities, it seems like there is actually too much information. Who has the time to absorb all this information and training? Even if you had the inclination, where to start? In fact, it seems so overwhelming that I often hear people saying that they can’t find the training they need, or that vendor X or Y “doesn’t help their users”. On questioning these folks, however, I often find that they – and sometimes I - haven’t put in the effort to learn what resources we have. That’s where blogs, like this one, can help. If you follow a blog, either by checking it often or perhaps subscribing to the Really Simple Syndication (RSS) feed, you’ll be able to spread out the search or create a mental filter for the information you need. But it’s not enough just read a blog or a web page. The creators need real feedback – what doesn’t work, and what does. Yes, you’re allowed to tell a vendor or writer “This helped me because…” so that you reinforce the positives. To be sure, bring up what doesn’t work as well –  that’s fine. But be specific, and be constructive. You’d be surprised at how much it matters. I know for a fact at Microsoft we listen – there is a real live person that reads your comments. I’m sure this is true of other vendors, and I also know that most blog authors – yours truly most especially – wants to know what you think.   In this blog entry I’d to call your attention to three resources you have at your disposal, and how you can use them to help. I’ll try to bring up things like this from time to time that I find useful, and cover in them in more depth like this. Think of this as a synopsis of a longer set of resources that you can use to filter whether you want to research further, bookmark, or forward on to a circle of friends where you think it might help them.   Data Driven Design Concepts http://msdn.microsoft.com/en-us/library/windowsazure/jj156154 I’ll start with a great site that walks you through the process of designing a solution from a data-first perspective. As you know, I believe all computing is merely re-arranging data. If you follow that logic as well, you’ll realize that whenever you create a solution, you should start at the data-end of the application. This resource helps you do that. Even if you don’t use the specific technologies the instructions use, the concepts hold for almost any other technology that deals with data. This should be a definite bookmark for a developer, DBA, or Data Architect. When I mentioned my admiration for this resource here at Microsoft, the team that created it contacted me and asked if I’d share an e-mail address to my readers so that you can comment on it. You’re guaranteed to be heard – you can suggest changes, talk about how useful – or not – it is, and so on. Here’s that address:  [email protected]   End-to-End Example of a complete Hybrid Application – with Live Demo https://azurestocktrader.cloudapp.net/Default.aspx I learn by example. I also like having ready-made, live, functional demos that show the completed solution at work. If you’ve ever wanted to learn how a complex, complete, hybrid application that bridges on-premises systems with cloud-based databases, code, functions and more, this is it. It’s a stock-trading simulator, and you can get everything from the design to the code itself, or you can just play with the application. It’s running on Windows Azure, the actual production servers we use for everything else. Using a Cloud-Based Service https://azureconfigweb.cloudapp.net/Default.aspx Along with that stock-trading application, you have a full demonstration and usable code sample of a web-based service available. If you’re a developer, this is a style of code you need to understand for everything from iPhone development to a full Service-Oriented Architecture (SOA) environment. So check out these resources. I’ll post more from time to time as I run across them. Hopefully they’ll be as useful to you as they are to me. Oh, and if you have a comment on any of the resources, let them know. And if you have any comments about these or any of my entries, feel free to post away. To quote a famous TV Show: “Hello Seattle – I’m listening…”

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  • Training a 'replacement', how to enforce standards?

    - by Mohgeroth
    Not sure that this is the right stack exchange site to ask this of, but here goes... Scope I work for a small company that employs a few hundred people. The development team for the company is small and works out of visual foxpro. A specific department in the company hired me in as a 'lone gunman' to fix and enhance a pre-existing invoicing system. I've successfully taken an Access application that suffered from a lot of risks and limitations and converted it into a C# application driven off of a SQL server backend. I have recently obtained my undergraduate and am no expert by any means. To help make up for that I've felt that earning microsoft certifications will force me to understand more about .net and how it functions. So, after giving my notice with 9 months in advance, 3 months ago a replacement finally showed up. Their role is to learn what I have been designing to an attempt to support the applications designed in C#. The Replacement Fresh out of college with no real-world work experience, the first instinct for anything involving data was and still is listboxes... any time data is mentioned the list box is the control of choice for the replacement. This has gotten to the point, no matter how many times I discuss other controls, where I've seen 5 listboxes on a single form. Classroom experience was almost all C++ console development. So, an example of where I have concern is in a winforms application: Users need to key Reasons into a table to select from later. Given that I know that a strongly typed data set exists, I can just drag the data source from the toolbox and it would create all of this for me. I realize this is a simple example but using databinding is the key. For the past few months now we have been talking about the strongly typed dataset, how to use it and where it interacts with other controls. Data sets, how they work in relation to binding sources, adapters and data grid views. After handing this project off I expected questions about how to implement these since for me this is the way to do it. What happened next simply floors me: An instance of an adapter from the strongly typed dataset was created in the activate event of the form, a table was created and filled with data. Then, a loop was made to manually add rows to a listbox from this table. Finally, a variable was kept to do lookups to figure out what ID the record was for updates if required. How do they modify records you ask? That was my first question too. You won't believe how simple it is, all you do it double click and they type into a pop-up prompt the new value to change it to. As a data entry operator, all the modal popups would drive me absolutely insane. The final solution exceeds 100 lines of code that must be maintained. So my concern is that none of this is sinking in... the department is only allowed 20 hours a week of their time. Up until last week, we've only been given 4-5 hours a week if I'm lucky. The past week or so, I've been lucky to get 10. Question WHAT DO I DO?! I have 4 weeks left until I leave and they fully 'support' this application. I love this job and the opportunity it has given me but it's time for me to spread my wings and find something new. I am in no way, shape or form convinced that they are ready to take over. I do feel that the replacement has the technical ability to 'figure it out' but instead of learning they just write code to do all of this stuff manually. If the replacement wants to code differently in the end, as long as it works I'm fine with that as horrifiying at it looks. However to support what I have designed they MUST to understand how it works and how I have used controls and the framework to make 'magic' happen. This project has about 40 forms, a database with over 30 some odd tables, triggers and stored procedures. It relates labor to invoices to contracts to projections... it's not as simple as it was three years ago when I began this project and the department is now in a position where they cannot survive without it. How in the world can I accomplish any of the following?: Enforce standards or understanding in constent design when the department manager keeps telling them they can do it however they want to Find a way to engage the replacement in active learning of the framework and system design that support must be given for Gracefully inform sr. management that 5-9 hours a week is simply not enough time to learn about the department, pre-existing processes, applications that need to be supported AND determine where potential enhancements to the system go... Yes I know this is a wall of text, thanks for reading through me but I simply don't know what I should be doing. For me, this job is a monster of a reference and things would look extremely bad if I left and things fell apart. How do I handle this?

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  • Why Does Adding a UDF or Code Truncates the # of Resources in List?

    - by Jeffrey McDaniel
    Go to the Primavera - Resource Assignment History subject area.  Go under Resources, General and add fields Resource Id, Resource Name and Current Flag. Because this is using a historical subject area with Type II slowly changing dimensions for Resources you may get multiple rows for each resource if there have been any changes on the resource.  You may see a few records with current flags = 0, and you will see a row with current flag = 1 for all resources. Current flag = 1 represents this is the most up to date row for this resource.  In this query the OBI server is only querying the W_RESOURCE_HD dimension.  (Query from nqquery log) select distinct 0 as c1,      D1.c1 as c2,      D1.c2 as c3,      D1.c3 as c4 from       (select distinct T10745.CURRENT_FLAG as c1,                T10745.RESOURCE_ID as c2,                T10745.RESOURCE_NAME as c3           from                 W_RESOURCE_HD T10745 /* Dim_W_RESOURCE_HD_Resource */            where  ( T10745.LAST_RUN_PER_DAY_FLAG = 1 )       ) D1 If you add a resource code to the query now it is forcing the OBI server to include data from W_RESOURCE_HD, W_CODES_RESOURCE_HD, as well as W_ASSIGNMENT_SPREAD_HF. Because the Resource and Resource Codes are in different dimensions they must be joined through a common fact table. So if at anytime you are pulling data from different dimensions it will ALWAYS pass through the fact table in that subject areas. One rule is if there is no fact value related to that dimensional data then nothing will show. In this case if you have a list of 100 resources when you query just Resource Id, Resource Name and Current Flag but when you add a Resource Code the list drops to 60 it could be because those resources exist at a dictionary level but are not assigned to any activities and therefore have no facts. As discussed in a previous blog, its all about the facts.   Here is a look at the query returned from the OBI server when trying to query Resource Id, Resource Name, Current Flag and a Resource Code.  You'll see in the query there is an actual fact included (AT_COMPLETION_UNITS) even though it is never returned when viewing the data through the Analysis. select distinct 0 as c1,      D1.c2 as c2,      D1.c3 as c3,      D1.c4 as c4,      D1.c5 as c5,      D1.c1 as c6 from       (select sum(T10754.AT_COMPLETION_UNITS) as c1,                T10706.CODE_VALUE_02 as c2,                T10745.CURRENT_FLAG as c3,                T10745.RESOURCE_ID as c4,                T10745.RESOURCE_NAME as c5           from                 W_RESOURCE_HD T10745 /* Dim_W_RESOURCE_HD_Resource */ ,                W_CODES_RESOURCE_HD T10706 /* Dim_W_CODES_RESOURCE_HD_Resource_Codes_HD */ ,                W_ASSIGNMENT_SPREAD_HF T10754 /* Fact_W_ASSIGNMENT_SPREAD_HF_Assignment_Spread */            where  ( T10706.RESOURCE_OBJECT_ID = T10754.RESOURCE_OBJECT_ID and T10706.LAST_RUN_PER_DAY_FLAG = 1 and T10745.ROW_WID = T10754.RESOURCE_WID and T10745.LAST_RUN_PER_DAY_FLAG = 1 and T10754.LAST_RUN_PER_DAY_FLAG = 1 )            group by T10706.CODE_VALUE_02, T10745.RESOURCE_ID, T10745.RESOURCE_NAME, T10745.CURRENT_FLAG      ) D1 order by c4, c5, c3, c2 When querying in any subject area and you cross different dimensions, especially Type II slowly changing dimensions, if the result set appears to be short the first place to look is to see if that object has associated facts.

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  • Agile Testing Days 2012 – My First Conference!

    - by Chris George
    I’d like to give you a bit of background first… so please bear with me! In 1996, whilst studying for my final year of my degree, I applied for a job as a C++ Developer at a small software house in Hertfordshire  After bodging up the technical part of the interview I didn’t get the job, but was offered a position as a QA Engineer instead. The role sounded intriguing and the pay was pretty good so in the absence of anything else I took it. Here began my career in the world of software testing! Back then, testing/QA was often an afterthought, something that was bolted on to the development process and very much a second class citizen. Test automation was rare, and tools were basic or non-existent! The internet was just starting to take off, and whilst there might have been testing communities and resources, we were certainly not exposed to any of them. After 8 years I moved to another small company, and again didn’t find myself exposed to any of the changes that were happening in the industry. It wasn’t until I joined Red Gate in 2008 that my view of testing and software development as a whole started to expand. But it took a further 4 years for my view of testing to be totally blown open, and so the story really begins… In May 2012 I was fortunate to land the role of Head of Test Engineering. Soon after, I received an email with details for the “Agile Testi However, in my new role, I decided that it was time to bite the bullet and at least go to one conference. Perhaps I could get some new ideas to supplement and support some of the ideas I already had.ng Days” conference in Potsdam, Germany. I looked over the suggested programme and some of the talks peeked my interest. For numerous reasons I’d shied away from attending conferences in the past, one of the main ones being that I didn’t see much benefit in attending loads of talks when I could just read about stuff like that on the internet. So, on the 18th November 2012, myself and three other Red Gaters boarded a plane at Heathrow bound for Potsdam, Germany to attend Agile Testing Days 2012. Tutorial Day – “Software Testing Reloaded” We chose to do the tutorials on the 19th, I chose the one titled “Software Testing Reloaded – So you wanna actually DO something? We’ve got just the workshop for you. Now with even less powerpoint!”. With such a concise and serious title I just had to see what it was about! I nervously entered the room to be greeted by tables, chairs etc all over the place, not set out and frankly in one hell of a mess! There were a few people in there playing a game with dice. Okaaaay… this is going to be a long day! Actually the dice game was an exercise in deduction and simplification… I found it very interesting and is certainly something I’ll be using at work as a training exercise! (I won’t explain the game here cause I don’t want to let the cat out of the bag…) The tutorial consisted of several games, exploring different aspects of testing. They were all practical yet required a fair amount of thin king. Matt Heusser and Pete Walen were running the tutorial, and presented it in a very relaxed and light-hearted manner. It was really my first experience of working in small teams with testers from very different backgrounds, and it was really enjoyable. Matt & Pete were very approachable and offered advice where required whilst still making you work for the answers! One of the tasks was to devise several strategies for testing some electronic dice. The premise was that a Vegas casino wanted to use the dice to appeal to the twenty-somethings interested in tech, but needed assurance that they were as reliable and random as traditional dice. This was a very interesting and challenging exercise that forced us to challenge various assumptions, determine/clarify requirements but most of all it was frustrating because the dice made a very very irritating beeping noise. Multiple that by at least 12 dice and I was dreaming about them all that night!! Some of the main takeaways that were brilliantly demonstrated through the games were not to make assumptions, challenge requirements, and have fun testing! The tutorial lasted the whole day, but to be honest the day went very quickly! My introduction into the conference experience started very well indeed, and I would talk to both Matt and Pete several times during the 4 days. Days 1,2 & 3 will be coming soon…  

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  • Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

    - by Richard Lefebvre
    Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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