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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• CSV Anyone?

  - by Tim Dexter

  CSV, a dead format? With today's abilities to generate Excel output (Im working on some posts for the shiny new Excel templates) and the sophistication of the eText outputs, do you really need CSV? I guess so seeing as it was added after the base product was released as an enhancement. But I'd be interested in hearing use cases? I used to think the same of text output. But now Im working in the public sector where older technologies abound I can see a use for text output. Its also used as a machine readable format, etc. BIP still does not support a text format from its RTF templates but its very doable using XSL templates. Back to CSV, I noticed an enhancement in the big list of new stuff in the 10.1.3.4.1 rollup. You can now generate CSV from structured data ie a data template or a SQL XML query. This piqued my interest so I ran off a data template to CSV. Its interesting, in a geeky kinda way, I guess Im that way inclined.Here's my data structure:<EMPLOYEES> <LIST_G_DEPT> <G_DEPT>  <DEPARTMENT_ID>10</DEPARTMENT_ID>  <DEPARTMENT_NAME>Administration</DEPARTMENT_NAME>  <LIST_G_EMP>   <G_EMP>     <EMPLOYEE_ID>200</EMPLOYEE_ID>     <EMP_NAME>Jennifer Whalen</EMP_NAME>     <EMAIL>JWHALEN</EMAIL>     <PHONE_NUMBER>515.123.4444</PHONE_NUMBER>     <HIRE_DATE>1987-09-17T00:00:00.000-06:00</HIRE_DATE>     <SALARY>4400</SALARY>    </G_EMP>   </LIST_G_EMP>  <TOTAL_EMPS>1</TOTAL_EMPS>  <TOTAL_SALARY>4400</TOTAL_SALARY>  <AVG_SALARY>4400</AVG_SALARY>  <MAX_SALARY>4400</MAX_SALARY>  <MIN_SALARY>4400</MIN_SALARY> </G_DEPT>Poor ol Jennifer, she needs some help in the Admin department :0)Pushing this to CSV and BP completely flattens the data out so you get a completely denormalized data output in the CSV.TOTAL_SALARY,DEPARTMENT_ID,DEPARTMENT_NAME,MIN_SALARY,AVG_SALARY,MAX_SALARY,EMPLOYEE_ID,SALARY,PHONE_NUMBER,HIRE_DATE,EMP_NAME,EMAIL,TOTAL_EMPS4400,10,Administration,4400,4400,4400,200,4400,515.123.4444,1987-09-17T00:00:00.000-06:00,"Jennifer Whalen",JWHALEN,119000,20,Marketing,6000,9500,13000,201,13000,515.123.5555,1996-02-17T00:00:00.000-07:00,"Michael Hartstein",MHARTSTE,219000,20,Marketing,6000,9500,13000,202,6000,603.123.6666,1997-08-17T00:00:00.000-06:00,"Pat Fay",PFAY,2Useful? Its a little confusing to start with but it is completely de-normalized so there is lots of repetition. But if it floats your boat, you got it!

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• Establishing WebLogic Server HTTPS Trust of IIS Using a Microsoft Local Certificate Authority

  - by user647124

  Everyone agrees that self-signed and demo certificates for SSL and HTTPS should never be used in production and preferred not to be used elsewhere. Most self-signed and demo certificates are provided by vendors with the intention that they are used only to integrate within the same environment. In a vendor’s perfect world all application servers in a given enterprise are from the same vendor, which makes this lack of interoperability in a non-production environment an advantage. For us working in the real world, where not only do we not use a single vendor everywhere but have to make do with self-signed certificates for all but production, testing HTTPS between an IIS ASP.NET service provider and a WebLogic J2EE consumer application can be very frustrating to set up. It was for me, especially having found many blogs and discussion threads where various solutions were described but did not quite work and were all mostly similar but just a little bit different. To save both you and my future (who always seems to forget the hardest-won lessons) all of the pain and suffering, I am recording the steps that finally worked here for reference and sanity. How You Know You Need This The first cold clutches of dread that tells you it is going to be a long day is when you attempt to a WSDL published by IIS in WebLogic over HTTPS and you see the following: <Jul 30, 2012 2:51:31 PM EDT> <Warning> <Security> <BEA-090477> <Certificate chain received from myserver.mydomain.com - 10.555.55.123 was not trusted causing SSL handshake failure.> weblogic.wsee.wsdl.WsdlException: Failed to read wsdl file from url due to -- javax.net.ssl.SSLKeyException: [Security:090477]Certificate chain received from myserver02.mydomain.com - 10.555.55.123 was not trusted causing SSL handshake failure. The above is what started a three day sojourn into searching for a solution. Even people who had solved it before would tell me how they did, and then shrug when I demonstrated that the steps did not end in the success they claimed I would experience. Rather than torture you with the details of everything I did that did not work, here is what finally did work. Export the Certificates from IE First, take the offending WSDL URL and paste it into IE (if you have an internal Microsoft CA, you have IE, even if you don’t use it in favor of some other browser). To state the semi-obvious, if you received the error above there is a certificate configured for the IIS host of the service and the SSL port has been configured properly. Otherwise there would be a different error, usually about the site not found or connection failed. Once the WSDL loads, to the right of the address bar there will be a lock icon. Click the lock and then click View Certificates in the resulting dialog (if you do not have a lock icon but do have a Certificate Error message, see http://support.microsoft.com/kb/931850 for steps to install the certificate then you can continue from the point of finding the lock icon). Figure 1: View Certificates in IE Next, select the Details tab in the resulting dialog Figure 2: Use Certificate Details to Export Certificate Click Copy to File, then Next, then select the Base-64 encoded option for the format Figure 3: Select the Base-64 encoded option for the format For the sake of simplicity, I choose to save this to the root of the WebLogic domain. It will work from anywhere, but later you will need to type in the full path rather than just the certificate name if you save it elsewhere. Figure 4: Browse to Save Location Figure 5: Save the Certificate to the Domain Root for Convenience This is the point where I ran into some confusion. Some articles mentioned exporting the entire chain of certificates. This supposedly works for some types of certificates, or if you have a few other tools and the time to learn them. For the SSL experts out there, they already have these tools, know how to use them well, and should not be wasting their time reading this article meant for folks who just want to get things wired up and back to unit testing and development. For the rest of us, the easiest way to make sure things will work is to just export all the links in the chain individually and let WebLogic Server worry about re-assembling them into a chain (which it does quite nicely). While perhaps not the most elegant solution, the multi-step process is easy to repeat and uses only tools that are immediately available and require no learning curve. So… Next, go to Tools then Internet Options then the Content tab and click Certificates. Go to the Trust Root Certificate Authorities tab and find the certificate root for your Microsoft CA cert (look for the Issuer of the certificate you exported earlier). Figure 6: Trusted Root Certification Authorities Tab Export this one the same way as before, with a different name Figure 7: Use a Unique Name for Each Certificate Repeat this once more for the Intermediate Certificate tab. Import the Certificates to the WebLogic Domain Now, open an command prompt, navigate to [WEBLOGIC_DOMAIN_ROOT]\bin and execute setDomainEnv. You should then be in the root of the domain. If not, CD to the domain root. Assuming you saved the certificate in the domain root, execute the following: keytool -importcert -alias [ALIAS-1] -trustcacerts -file [FULL PATH TO .CER 1] -keystore truststore.jks -storepass [PASSWORD] An example with the variables filled in is: keytool -importcert -alias IIS-1 -trustcacerts -file microsftcert.cer -keystore truststore.jks -storepass password After several lines out output you will be prompted with: Trust this certificate? [no]: The correct answer is ‘yes’ (minus the quotes, of course). You’ll you know you were successful if the response is: Certificate was added to keystore If not, check your typing, as that is generally the source of an error at this point. Repeat this for all three of the certificates you exported, changing the [ALIAS-1] and [FULL PATH TO .CER 1] value each time. For example: keytool -importcert -alias IIS-1 -trustcacerts -file microsftcert.cer -keystore truststore.jks -storepass password keytool -importcert -alias IIS-2 -trustcacerts -file microsftcertRoot.cer -keystore truststore.jks -storepass password keytool -importcert -alias IIS-3 -trustcacerts -file microsftcertIntermediate.cer -keystore truststore.jks -storepass password In the above we created a new JKS key store. You can re-use an existing one by changing the name of the JKS file to one you already have and change the password to the one that matches that JKS file. For the DemoTrust.jks  that is included with WebLogic the password is DemoTrustKeyStorePassPhrase. An example here would be: keytool -importcert -alias IIS-1 -trustcacerts -file microsoft.cer -keystore DemoTrust.jks -storepass DemoTrustKeyStorePassPhrase keytool -importcert -alias IIS-2 -trustcacerts -file microsoftRoot.cer -keystore DemoTrust.jks -storepass DemoTrustKeyStorePassPhrase keytool -importcert -alias IIS-2 -trustcacerts -file microsoftInter.cer -keystore DemoTrust.jks -storepass DemoTrustKeyStorePassPhrase Whichever keystore you use, you can check your work with: keytool -list -keystore truststore.jks -storepass password Where “truststore.jks” and “password” can be replaced appropriately if necessary. The output will look something like this: Figure 8: Output from keytool -list -keystore Update the WebLogic Keystore Configuration If you used an existing keystore rather than creating a new one, you can restart your WebLogic Server and skip the rest of this section. For those of us who created a new one because that is the instructions we found online… Next, we need to tell WebLogic to use the JKS file (truststore.jks) we just created. Log in to the WebLogic Server Administration Console and navigate to Servers > AdminServer > Configuration > Keystores. Scroll down to “Custom Trust Keystore:” and change the value to “truststore.jks” and the value of “Custom Trust Keystore Passphrase:” and “Confirm Custom Trust Keystore Passphrase:” to the password you used when earlier, then save your changes. You will get a nice message similar to the following: Figure 9: To Be Safe, Restart Anyways The “No restarts are necessary” is somewhat of an exaggeration. If you want to be able to use the keystore you may need restart the server(s). To save myself aggravation, I always do. Your mileage may vary. Conclusion That should get you there. If there are some erroneous steps included for your situation in particular, I will offer up a semi-apology as the process described above does not take long at all and if there is one step that could be dropped from it, is still much faster than trying to figure this out from other sources.

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• Silverlight Cream for May 20, 2010 -- #866

  - by Dave Campbell

  In this Issue: Mike Snow, Victor Gaudioso, Ola Karlsson, Josh Twist(-2-), Yavor Georgiev, Jeff Wilcox, and Jesse Liberty. Shoutouts: Frank LaVigne has an interesting observation on his site: The Big Take-Away from MIX10 Rishi has updated all his work including a release of nRoute to the latest bits: nRoute Samples Revisited Looks like I posted one of Erik Mork's links two days in a row :) ... that's because I meant to post this one: Silverlight Week – How to Choose a Mobile Platform Just in case you missed it (and for me to find it easy), Scott Guthrie has an excellent post up on Silverlight 4 Tools for VS 2010 and WCF RIA Services Released From SilverlightCream.com: Silverlight Tip of the Day #23 – Working with Strokes and Shapes Mike Snow's Silverlight Tip of the Day number 23 is up and about Strokes and Shapes -- as in dotted and dashed lines. New Silverlight Video Tutorial: How to Fire a Visual State based upon the value of a Boolean Variable Victor Gaudioso's latest video tutorial is up and is on selecting and firing a video state based on a boolean... project included. Simultaneously calling multiple methods on a WCF service from silverlight Ola Karlsson details a problem he had where he was calling multiple WCF services to pull all his data and had problems... turns out it was a blocking call and he found the solution in the forums and details it all out for us... actually, a search at SilverlightCream.com would have found one of the better posts listed once you knew the problem :) Securing Your Silverlight Applications Josh Twist has an article in MSDN on Silverlight Security. He talks about Windows, forms, and .NET authorization then WCF, WCF Data, cross domain and XAP files. He also has some good external links. Template/View selection with MEF in Silverlight Josh Twist points out that this next article is just a simple demonstration, but he's discussing, and provides code for, a MEF-driven ViewModel navigation scheme with animation on the navigation. Workaround for accessing some ASMX services from Silverlight 4 Are you having problems hitting you asmx web service with Silverlight 4? Yeah... others are too! Yavor Georgiev at the Silverlight Web Services Team blog has a post up about it... why it's a sometimes problem and a workaround for it. Using Silverlight 4 features to create a Zune-like context menu Jeff Wilcox used Silverlight 4 and the Toolkit to create some samples of menus, then demonstrates a duplication of the Zune menu. You Already Are A Windows Phone 7 Programmer Jesse Liberty is demonstrating the fact that Silverlight developers are WP7 developers by creating a Silverlight and a WP7 app side by side using the same code... this is a closer look at the Silverlight TV presentation he did. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Synopsis : Configure WebCenter PS5 with WebCenter Content - Good Example

  - by Vikram Kurma

  In a typical business scenario we often need to display assets like pages , images from Webcenter Content in our portal applications.  WebCenter Portal applications provides you a way to integrate content through Jdeveloper where you can browse and consume the assets from Webcenter content .  In the latest PS5 version , there is a small change to enable this feature . If this is not done properly you would see that the connection is successful but it doesn't allow you to browse through the assets . SEVERE: Could not list contents of folder with ID = dCollectionID:-1oracle.stellent.ridc.protocol.ServiceException: No service defined for COLLECTION_DISPLAY. Don't worry we are here to help you out on this   .  Read on for the solution here

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• iCal CalDAV multiple alarm notification

  - by user13332755

  In case you work with Apple iCal CalDAV Client you might noticed an issue with several alarm notification was send / received. So Alice add Calendar of Mike in iCal, Mike created an event with email alarm notification for Tom. Guess what, Tom will receive an email alarm notification from Mike and Alice. So whenever you add Calendars which are not your own Calendar in iCal you should use the Option Ignore Alarms

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• VAD, spécialisez-vous

  - by swalker

  À compter du 1er novembre 2011, les VAD titulaires d'un Contrat de distributeur à Valeur Ajoutée en bonne et due forme ne seront plus tenus, pour décrocher le titre Specialized, de satisfaire les exigences de références client indiquées dans la section des critères professionnels. Ils doivent néanmoins continuer de satisfaire tous les autres critères professionnels et de compétences édictés dans la Zone de connaissances concernée avant de pouvoir obtenir la validation de leur spécialisation.

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• NetBeans PHP Development Blog and User Praise

  - by christopher.jones

  Are you not using the Netbeans IDE for your PHP development? My new colleague Petr Pisl recently sent me email and mentiond there is a NetBeans PHP team blog and a page of great feedback on NetBeans PHP support.

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• Protect Data and Save Money? Learn How Best-in-Class Organizations do Both

  - by roxana.bradescu

  Databases contain nearly two-thirds of the sensitive information that must be protected as part of any organization's overall approach to security, risk management, and compliance. Solutions for protecting data housed in databases vary from encrypting data at the application level to defense-in-depth protection of the database itself. So is there a difference? Absolutely! According to new research from the Aberdeen Group, Best-in-Class organizations experience fewer data breaches and audit deficiencies - at lower cost -- by deploying database security solutions. And the results are dramatic: Aberdeen found that organizations encrypting data within their databases achieved 30% fewer data breaches and 15% greater audit efficiency with 34% less total cost when compared to organizations encrypting data within applications. Join us for a live webcast with Derek Brink, Vice President and Research Fellow at the Aberdeen Group, next week to learn how your organization can become Best-in-Class.

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• Frühjahrshochschule für Studentinnen und interessierte Frauen der Fachgebieten Maschinenbau und Elektrotechnik vom 23.2.-27.2.2011

  - by britta.wolf

  Nach dem erfolgreichen Start im Frühjahr 2010 am Campus Villingen-Schwenningen der Hochschule Furtwangen wird nun die 2. meccanica feminale, die Weiterbildungsplattform für Ingenieurinnen und Studentinnen aus den Fachbereichen Maschinenbau und Elektrotechnik, vom 23.-27.02.2011 in Kooperation mit der Universität Stuttgart auf dem Campus Vaihingen ausgerichtet.Für alle interessierten Frauen bietet die meccanica feminale Workshops, Seminare und Vorträge auf hohem wissenschaftlichem Niveau an: Kurse wie z.B. "Einführung in MATLAB", "Strömungssimulation", "Werkstoffe für Mikro- und Nanotechnik" bieten interessante Möglichkeiten zur fachlichen Weiterbildung. Aus dem Bereich Soft Skills werden Kurse wie z.B. "Work-Life-Balance für Studium und Beruf", "Selbstmarketing" und "Entscheidungskompetenz" angeboten. Für den abschließenden Netzwerkabend am 26.02.2011 konnte als Referentin Frau Dr. Kira Stein, Trägerin des Bundesverdienstkreuzes, mit ihrem Vortrag "Moderne Anforderungsprofile - Weibliche Stärken auf den Punkt gebracht" gewonnen werden. Das Programm können Sie auf www.meccanica-feminale.de abrufen. Dort ist auch die Onlinebuchung der einzelnen Kurse möglich. Für weitere Information steht Ihnen gerne Frau Dr. Tanja Sieber persönlich (Telefon 07720 / 307 4260) oder per E-Mail (meccanica@hsfurtwangen. de) zur Verfügung.

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• How to Secure a Data Role by Multiple Business Units

  - by Elie Wazen

  In this post we will see how a Role can be data secured by multiple Business Units (BUs).  Separate Data Roles are generally created for each BU if a corresponding data template generates roles on the basis of the BU dimension. The advantage of creating a policy with a rule that includes multiple BUs is that while mapping these roles in HCM Role Provisioning Rules, fewer number of entires need to be made. This could facilitate maintenance for enterprises with a large number of Business Units. Note: The example below applies as well if the securing entity is Inventory Organization. Let us take for example the case of a user provisioned with the "Accounts Payable Manager - Vision Operations" Data Role in Fusion Applications. This user will be able to access Invoices in Vision Operations but will not be able to see Invoices in Vision Germany. Figure 1. A User with a Data Role restricting them to Data from BU: Vision Operations With the role granted above, this is what the user will see when they attempt to select Business Units while searching for AP Invoices. Figure 2.The List Of Values of Business Units is limited to single one. This is the effect of the Data Role granted to that user as can be seen in Figure 1 In order to create a data role that secures by multiple BUs,  we need to start by creating a condition that groups those Business Units we want to include in that data role. This is accomplished by creating a new condition against the BU View .  That Condition will later be used to create a data policy for our newly created Role.  The BU View is a Database resource and  is accessed from APM as seen in the search below Figure 3.Viewing a Database Resource in APM The next step is create a new condition,  in which we define a sql predicate that includes 2 BUs ( The ids below refer to Vision Operations and Vision Germany).  At this point we have simply created a standalone condition.  We have not used this condition yet, and security is therefore not affected. Figure 4. Custom Role that inherits the Purchase Order Overview Duty We are now ready to create our Data Policy.  in APM, we search for our newly Created Role and Navigate to “Find Global Policies”.  we query the Role we want to secure and navigate to view its global policies. Figure 5. The Job Role we plan on securing We can see that the role was not defined with a Data Policy . So will create one that uses the condition we created earlier.   Figure 6. Creating a New Data Policy In the General Information tab, we have to specify the DB Resource that the Security Policy applies to:  In our case this is the BU View Figure 7. Data Policy Definition - Selection of the DB Resource we will secure by In the Rules Tab, we  make the rule applicable to multiple values of the DB Resource we selected in the previous tab.  This is where we associate the condition we created against the BU view to this data policy by entering the Condition name in the Condition field Figure 8. Data Policy Rule The last step of Defining the Data Policy, consists of  explicitly selecting  the Actions that are goverened by this Data Policy.  In this case for example we select the Actions displayed below in the right pane. Once the record is saved , we are ready to use our newly secured Data Role. Figure 9. Data Policy Actions We can now see a new Data Policy associated with our Role.  Figure 10. Role is now secured by a Data Policy We now Assign that new Role to the User.  Of course this does not have to be done in OIM and can be done using a Provisioning Rule in HCM. Figure 11. Role assigned to the User who previously was granted the Vision Ops secured role. Once that user accesses the Invoices Workarea this is what they see: In the image below the LOV of Business Unit returns the two values defined in our data policy namely: Vision Operations and Vision Germany Figure 12. The List Of Values of Business Units now includes the two we included in our data policy. This is the effect of the data role granted to that user as can be seen in Figure 11

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• Embedding BIP just got easier!

  - by Tim Dexter

  To make up for yesterday's documentation faux pas, when I referenced Kan's blog as a source for the debug feature over Leslie's fine official documentation that had come out some time before Kan's blog. Apologies again Leslie! I noticed another new feature that I was unaware of in the New Features guide for 10.1.3.4.1. The ability to remove the BI Publisher header from the user interface so you can get this: instead of this. Useful? If you wanted to host BIP inside another application such as a portal or custom app, you can make the BIP UI app look much more integrated. By default you still get our 'blue' look and feel' but I have documented else where how you can change that. For instance, now you can have BIP hosted inside a BIEE instance and provide access to all the reports a user might wish to run with very little effort rather than picking and choosing what to bubble up to the dashboard. How do you do it? Get on over to the New Features guide and find out, there are some other goodies there too. Note to self, RTFM!

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• NetBeans Sources as a Platform

  - by Geertjan

  By default, when you create a new NetBeans module, the 'development IDE' is the platform to which you'll be deploying your module. It's a good idea to create your own platform and check that into your own repo, so that everyone working on your project will be able to work with a standardized platform, rather than whatever happens to be beneath the development IDE your using. Something else you can do is use the NetBeans sources as your platform, once you've checked them out. That's something I did the other day when trying to see whether adding 'setActivatedNodes' to NbSheet was sufficient for getting UndoRedo enabled in the Properties Window. So that's a good use case, i.e., you'd like to change the NetBeans Platform somehow, or you're fixing a bug, in other words, in some way you need to change the NetBeans Platform sources and then would like to try out the result of your changes as a client of your changes. In that scenario, here's how to set up and use a NetBeans Platform from the NetBeans sources. Run 'ant build platform' on the root of the NetBeans sources. You'll end up with nbbuild/netbeans containing a subfolder 'platform' and a subfolder 'harness'. There's your NetBeans Platform. Go to Tools | NetBeans Platform and browse to nbbuild/netbeans', registering it as your NetBeans Platform. Create a new NetBeans module, using the new NetBeans Platform as the platform. Now the cool thing is you can open any of the NetBeans modules from the NetBeans Platform modules in the NetBeans sources. When you change the source code of one of these modules and then build that module, the changed JAR will automatically be added to the right place in the nbbuild/netbeans folder. And when you do a 'clean' on a NetBeans Platform module, the related JAR will be removed from nbbuild/netbeans. In other words, in this way, by changing the NetBeans sources, you're directly changing the platform that your custom module will be running on when you deploy it. That's pretty cool and gives you a more connected relationship to your platform, since you're able to change it in the same way as the custom modules you create.

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• The Latest JD Edwards World Technical Enhancements

  Tom Carrell, Principal Product Strategy Manager and Mike Jepkes, Senior Technical Development Manager for JD Edwards World products discuss with Cliff how customers can take full advantage of web enablement, service enablement along with many other new JD Edwards World technical enhancements.

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• Supply Chain Globalization and the changes in the world of Manufacturing

  John Barcus, Senior Director, Supply Chain Applications talks with Fred about the important current trends for Manufacturers, supply chain globalization as well as the role of technology in the Manufacturing space.

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• UndoRedo on Nodes

  - by Geertjan

  When a change is made to the property in the Properties Window, below, the undo/redo functionality becomes enabled: When undo/redo are invoked, e.g., via the buttons in the toolbar, the display name of the node changes accordingly. The only problem I have is that the buttons only become enabled when the Person Window is selected, not when the Properties Window is selected, which would be desirable. Here's the Person object: public class Person implements PropertyChangeListener {     private String name;     public static final String PROP_NAME = "name";     public Person(String name) {         this.name = name;     }     public String getName() {         return name;     }     public void setName(String name) {         String oldName = this.name;         this.name = name;         propertyChangeSupport.firePropertyChange(PROP_NAME, oldName, name);     }     private transient final PropertyChangeSupport propertyChangeSupport = new PropertyChangeSupport(this);     public void addPropertyChangeListener(PropertyChangeListener listener) {         propertyChangeSupport.addPropertyChangeListener(listener);     }     public void removePropertyChangeListener(PropertyChangeListener listener) {         propertyChangeSupport.removePropertyChangeListener(listener);     }     @Override     public void propertyChange(PropertyChangeEvent evt) {         propertyChangeSupport.firePropertyChange(evt);     } } And here's the Node with UndoRedo enablement: public class PersonNode extends AbstractNode implements UndoRedo.Provider, PropertyChangeListener {     private UndoRedo.Manager manager = new UndoRedo.Manager();     private boolean undoRedoEvent;     public PersonNode(Person person) {         super(Children.LEAF, Lookups.singleton(person));         person.addPropertyChangeListener(this);         setDisplayName(person.getName());     }     @Override     protected Sheet createSheet() {         Sheet sheet = Sheet.createDefault();         Sheet.Set set = Sheet.createPropertiesSet();         set.put(new NameProperty(getLookup().lookup(Person.class)));         sheet.put(set);         return sheet;     }     @Override     public void propertyChange(PropertyChangeEvent evt) {         if (evt.getPropertyName().equals(Person.PROP_NAME)) {             firePropertyChange(evt.getPropertyName(), evt.getOldValue(), evt.getNewValue());         }     }     public void fireUndoableEvent(String property, Person source, Object oldValue, Object newValue) {         manager.addEdit(new MyAbstractUndoableEdit(source, oldValue, newValue));     }     @Override     public UndoRedo getUndoRedo() {         return manager;     }     @Override     public String getDisplayName() {         Person p = getLookup().lookup(Person.class);         if (p != null) {             return p.getName();         }         return super.getDisplayName();     }     private class NameProperty extends PropertySupport.ReadWrite<String> {         private Person p;         public NameProperty(Person p) {             super("name", String.class, "Name", "Name of Person");             this.p = p;         }         @Override         public String getValue() throws IllegalAccessException, InvocationTargetException {             return p.getName();         }         @Override         public void setValue(String newValue) throws IllegalAccessException, IllegalArgumentException, InvocationTargetException {             String oldValue = p.getName();             p.setName(newValue);             if (!undoRedoEvent) {                 fireUndoableEvent("name", p, oldValue, newValue);                 fireDisplayNameChange(oldValue, newValue);             }         }     }     class MyAbstractUndoableEdit extends AbstractUndoableEdit {         private final String oldValue;         private final String newValue;         private final Person source;         private MyAbstractUndoableEdit(Person source, Object oldValue, Object newValue) {             this.oldValue = oldValue.toString();             this.newValue = newValue.toString();             this.source = source;         }         @Override         public boolean canRedo() {             return true;         }         @Override         public boolean canUndo() {             return true;         }         @Override         public void undo() throws CannotUndoException {             undoRedoEvent = true;             source.setName(oldValue.toString());             fireDisplayNameChange(oldValue, newValue);             undoRedoEvent = false;         }         @Override         public void redo() throws CannotUndoException {             undoRedoEvent = true;             source.setName(newValue.toString());             fireDisplayNameChange(oldValue, newValue);             undoRedoEvent = false;         }     } } Does anyone out there know how to have the Undo/Redo functionality enabled when the Properties Window is selected?

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• Troubleshooting EBS Discovery Issues - Part 2

  - by Kenneth E.

  Part 1 of “Troubleshooting EBS Discovery Issues”, which was posted on May 17th, focused on the diagnostics associated with the initial discovery of an EBS instances (e.g., Forms servers, APPL_TOPs, databases, etc.).Part 2 focuses on verifying parameters of the Change Management features, also called "Pack Diagnostics, specifically for Customization Manager, Patch Manager, Setup Manager, Automated Cloning, and User Monitoring.  As stated in the first post, there can be numerous reasons that Discovery fails - credentials, file-level permissions, patch levels - just to name a few.The Discovery Wizard can be accessed from the EBS homepage.  From the home page, click "Pack Diagnostics"Click "Create" to define the diagnostic processProvide the required inputs; Name, Module (i.e., Customization Manager, Patch Manager, Setup Manager, Automated Cloning, and User Monitoring), Show Details (typically "All"), and Category (typically check both Generic and User Specific).  Add the appropriate targets.Once the diagnostic process has completed, view the results.  Click on "Succeeded" or "Failed" in the Status column.Expand the entire tree and click on each "Succeeded/Failed" status to see the results of each test within that task.Sample output verifying o/s user name and required patches Additional sample output showing a failed testComplete descriptions of, as well as recommended corrective actions for, all of the diagnostic tests that are run in EM 12c is found in this spreadsheet.  Additional information can be found in the Application Management Pack User Guide.

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• Put Unused Tabs on Hold in Firefox

  - by Asian Angel

  If you have a lot of content heavy webpages open in Firefox, it soon adds up on memory usage. The BarTab extension puts unused tabs on hold and keeps them unloaded until you are ready to access them. Before When you have a few tabs open things are not so bad. But if you have something like 30+ tabs open then Firefox is definitely going to have a much larger memory footprint. For the moment all six tabs are active in our example… After Once the extension is installed you can see quite a difference in the tab bar. Five of the six websites are literally on hold and display as about:blank. In the screenshot above all six tabs were restored from a previous session, but to put new tabs on hold the preferences will have to be modified. Notice that you can have active tabs placed on hold if you do not access them within a set time (“x” seconds, minutes, hours, or days). You may also add your favorite websites as exclusions. Newly opened tabs can now be placed on hold until you are ready for them. Need to place a currently accessed tab on hold? Use the tab context menu to unload the page. Once you use the tab context menu to place a tab on hold your browser will shift over to the closest active tab. You will notice the difference in memory usage when you put a lot of intensive pages on hold. Conclusion If you keep a high number of content heavy webpages open in Firefox then the BarTab extension will help reduce memory usage while browsing. Links Download the BarTab extension (Mozilla Add-ons) Similar Articles Productive Geek Tips Quick Tip: Use Tab Characters in Textarea Boxes in FirefoxYou Really Want to Completely Disable Tabs in Firefox?Quick Hits: 11 Firefox Tab How-TosQuick Tip: Save Windows and Tabs When Restarting FirefoxMake Firefox Use Multiple Rows of Tabs TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Gmail Button Addon (Firefox) Hyperwords addon (Firefox) Backup Outlook 2010 Daily Motivator (Firefox) FetchMp3 Can Download Videos & Convert Them to Mp3 Use Flixtime To Create Video Slideshows

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• QotD - Nicolas de Loof on AdoptOpenJDK

  - by $utils.escapeXML($entry.author)

  The AdoptOpenJDK program is an initiative to get as many Java users as possible to try the OpenJDK 8 preview builds, so that feedback is collected before JDK 8 is officially released. There are many ways to contribute to this program (as explained on the wiki), but the most basic one is to start testing your own project on the Java 8 platform. CloudBees can help you there, as we just made OpenJDK 8 (preview) available on DEV@cloud so that you can configure a build job to check project compatibility. We will upgrade the JDK for all recent preview builds until JDK 8 is finalNicolas de Loof, Support Engineer at Cloudbees in a blog post on AdoptOpenJDK.

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• Is Financial Inclusion an Obligation or an Opportunity for Banks?

  - by tushar.chitra

  Why should banks care about financial inclusion? First, the statistics, I think this will set the tone for this blog post. There are close to 2.5 billion people who are excluded from the banking stream and out of this, 2.2 billion people are from the continents of Africa, Latin America and Asia (McKinsey on Society: Global Financial Inclusion). However, this is not just a third-world phenomenon. According to Federal Deposit Insurance Corp (FDIC), in the US, post 2008 financial crisis, one family out of five has either opted out of the banking system or has been moved out (American Banker). Moving this huge unbanked population into mainstream banking is both an opportunity and a challenge for banks. An obvious opportunity is the significant untapped customer base that banks can target, so is the positive brand equity a bank can build by fulfilling its social responsibilities. Also, as banks target the cost-conscious unbanked customer, they will be forced to look at ways to offer cost-effective products and services, necessitating technology upgrades and innovations. However, cost is not the only hurdle in increasing the adoption of banking services. The potential users need to be convinced of the benefits of banking and banks will also face stiff competition from unorganized players. Finally, the banks will have to believe in the viability of this business opportunity, and not treat financial inclusion as an obligation. In what ways can banks target the unbanked For financial inclusion to be a success, banks should adopt innovative business models to develop products that address the stated and unstated needs of the unbanked population and also design delivery channels that are cost effective and viable in the long run. Through business correspondents and facilitators In rural and remote areas, one of the major hurdles in increasing banking penetration is connectivity and accessibility to banking services, which makes last mile inclusion a daunting challenge. To address this, banks can avail the services of business correspondents or facilitators. This model allows banks to establish greater connectivity through a trusted and reliable intermediary. In India, for instance, banks can leverage the local Kirana stores (the mom & pop stores) to service rural and remote areas. With a supportive nudge from the central bank, the commercial banks can enlist these shop owners as business correspondents to increase their reach. Since these neighborhood stores are acquainted with the local population, they can help banks manage the KYC norms, besides serving as a conduit for remittance. Banks also have an opportunity over a period of time to cross-sell other financial products such as micro insurance, mutual funds and pension products through these correspondents. To exercise greater operational control over the business correspondents, banks can also adopt a combination of branch and business correspondent models to deliver financial inclusion. Through mobile devices According to a 2012 world bank report on financial inclusion, out of a world population of 7 billion, over 5 billion or 70% have mobile phones and only 2 billion or 30% have a bank account. What this means for banks is that there is scope for them to leverage this phenomenal growth in mobile usage to serve the unbanked population. Banks can use mobile technology to service the basic banking requirements of their customers with no frills accounts, effectively bringing down the cost per transaction. As I had discussed in my earlier post on mobile payments, though non-traditional players have taken the lead in P2P mobile payments, banks still hold an edge in terms of infrastructure and reliability. Through crowd-funding According to the Crowdfunding Industry Report by Massolution, the global crowdfunding industry raised $2.7 billion in 2012, and is projected to grow to $5.1 billion in 2013. With credit policies becoming tighter and banks becoming more circumspect in terms of loan disbursals, crowdfunding has emerged as an alternative channel for lending. Typically, these initiatives target the unbanked population by offering small loans that are unviable for larger banks. Though a significant proportion of crowdfunding initiatives globally are run by non-banking institutions, banks are also venturing into this space. The next step towards inclusive finance Banks by themselves cannot make financial inclusion a success. There is a need for a whole ecosystem that is supportive of this mission. The policy makers, that include the regulators and government bodies, must be in sync, the IT solution providers must put on their thinking caps to come out with innovative products and solutions, communication channels such as internet and mobile need to expand their reach, and the media and the public need to play an active part. The other challenge for financial inclusion is from the banks themselves. While it is true that financial inclusion will unleash a hitherto hugely untapped market, the normal banking model may be found wanting because of issues such as flexibility, convenience and reliability. The business will be viable only when there is a focus on increasing the usage of existing infrastructure and that is possible when the banks can offer the entire range of products and services to the large number of users of essential banking services. Apart from these challenges, banks will also have to quickly master and replicate the business model to extend their reach to the remotest regions in their respective geographies. They will need to ensure that the transactions deliver a viable business benefit to the bank. For tapping cross-sell opportunities, banks will have to quickly roll-out customized and segment-specific products. The bank staff should be brought in sync with the business plan by convincing them of the viability of the business model and the need for a business correspondent delivery model. Banks, in collaboration with the government and NGOs, will have to run an extensive financial literacy program to educate the unbanked about the benefits of banking. Finally, with the growing importance of retail banking and with many unconventional players eyeing the opportunity in payments and other lucrative areas of banking, banks need to understand the importance of micro and small branches. These micro and small branches can help banks increase their presence without a huge cost burden, provide bankers an opportunity to cross sell micro products and offer a window of opportunity for the large non-banked population to transact without any interference from intermediaries. These branches can also help diminish the role of the unorganized financial sector, such as local moneylenders and unregistered credit societies. This will also help banks build a brand awareness and loyalty among the users, which by itself has a cascading effect on the business operations, especially among the rural and un-banked centers. In conclusion, with the increasingly competitive banking sector facing frequent slowdowns and downturns, the unbanked population presents a huge opportunity for banks to enhance their customer base and fulfill their social responsibility.

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• Java EE/GlassFish Adoption Story by Kerry Wilson/Vanderbilt University

  - by reza_rahman

  Kerry Wilson is a Software Engineer at the Vanderbilt University Medical Center. He served in a consultant role to design a lightweight systems integration solution for the next generation Foundations Recovery Network using GlassFish, Java EE 6, JPA, @Scheduled EJBs, CDI, JAX-RS and JSF. He shared his story at the JavaOne 2013 Sunday GlassFish community event - check out the video below: Kerry outlined some of the details of the implementation and emphasized the fact that Java EE can be a great solution for applications that are considered small/lightweight. He mentioned the productivity gains through the modern Java EE programming model centered on annotations, POJOs and zero-configuration - comparing it with competing frameworks that aim towards similar productivity for lightweight applications. Kerry also stressed the quality of the excellent NetBeans integration with GlassFish and the need for community self-support in free, non-commercial open source projects like GlassFish. You can check out the details of his story on the GlassFish stories blog. Do you have a Java EE/GlassFish adoption story to share? Let us know and we will highlight it for the community.

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• Java EE/GlassFish Adoption Story by Kerry Wilson/Vanderbilt University

  - by reza_rahman

  Kerry Wilson is a Software Engineer at the Vanderbilt University Medical Center. He served in a consultant role to design a lightweight systems integration solution for the next generation Foundations Recovery Network using GlassFish, Java EE 6, JPA, @Scheduled EJBs, CDI, JAX-RS and JSF. He lives in Nashville, TN where he helps organize the Nashville Java User Group. Kerry shared his Java EE/GlassFish adoption story at the JavaOne 2013 Sunday GlassFish community event - check out the video below: Here is the slide deck for his talk: GlassFish Story by Kerry Wilson/Vanderbilt University Medical Center from glassfish Kerry outlined some of the details of the implementation and emphasized the fact that Java EE can be a great solution for applications that are considered small/lightweight. He mentioned the productivity gains through the modern Java EE programming model centered on annotations, POJOs and zero-configuration - comparing it with competing frameworks that aim towards similar productivity for lightweight applications. Kerry also stressed the quality of the excellent NetBeans integration with GlassFish and the need for community self-support in free, non-commercial open source projects like GlassFish.

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• Running & Managing Concurrent Queries in SQL Developer

  - by thatjeffsmith

  We’ve all been there – you’ve managed to write a query that takes longer than a few seconds to execute. Tuning aside, sometimes it takes longer than you want for a query to run. So what’s a SQL Developer user to do? I say, keep going! While you’re waiting for your query to finish, there’s no reason why you can’t continue on with your work. If you need to execute something else in a worksheet, there’s no reason to launch a 2nd or 3rd copy of SQL Developer. Just open an un-shared worksheet. Now while you’ve got 1 or more queries running, you can easily get yourself into a situation where you’re not sure what’s running where. Or maybe you want to cancel a query or just check how long something’s been running. Just open the Task Progress Panel If a query or task in SQL Developer takes more than 3-5 seconds, it will appear in the Task Progress panel. You can then watch the throbbers go back and forth while you sip your coffee/soda/Red Bull. Run a query, spawn a new worksheet, run another query, watch them in the Task Progress panel. Kudos and thanks to @leight0nn for helping me get the title of this post right If you’re looking for help in managing and monitoring sessions in general, check out this post.

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• Filtering Your Content

  - by rickramsey

  Watch it directly on YouTube You can't always get what you want, but we do try to get you what you need. Use these OTN System Collections to see what's been published lately in your area of interest: Sysadmin Collection Developer Collection OTN ystems Collection See all collections (work in progress) If you prefer to use your RSS feeder, try this page: RSS Feeds for OTN Systems Content - Rick System Admin and Developer Community of OTN OTN Garage Blog OTN Garage on Facebook OTN Garage on Twitter

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• AutoVue flying to the Aviation Week MRO Conference

  - by celine.beck

  AutoVue will be present at the Aviation Week MRO Conference next week in Phoenix, Arizona. If you are there too, don't hesitate to come by our booth on the exhibit grounds (booth # 101) to see some cool demos or just to say hi!

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