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  • From Transactions To Engagement

    - by David Dorf
    I've mentioned in the past that Oracle has invested quite a bit in acquiring social companies to build out its Social Relationship Management suite.  The concept is to shift away from transactions and towards engagement.  Social media represents a great opportunity to engage with customers, learn what they want, and personalize the shopping experience for them. I look at SRM as the bridge between traditional CRM and CX.  If you're looking for ideas, check out Five Social Retailing Suggestions and Social Analytics and the Customer.  There are lots of ways to leverage social media to enhance the customer experience and thus drive more sales. My friends over at 8th Bridge have just released their Social IQ report in which they rate retailers on their social capabilities.  They also produced a nice infographic so you can consume the data quickly, but I'd still encourage you to download the full report. Retailers interested in upping their SRM abilities should definitely stop by the Oracle booth at NRF in January.

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  • Building a Roadmap for an IAM Platform

    - by B Shashikumar
    Identity Management is no longer a departmental solution, it has become a strategic part of every organization's security posture. Enterprises require a forward thinking Identity Management strategy. In our previous blog post on "The Oracle Platform Approach", we discussed a recent study by Aberdeen which showed that organizations taking a platform approach can reduce cost by as much as 48% and have 35% fewer audit deficiencies. So how does an organization get started with an Identity Management (IAM) Platform? What are the components of such a platform and how can an organization continuously evolve it for better ROI and IT agility. What are some of the best practices to begin an IAM deployment? To find out the answers and to learn how ot build a comprehensive IAM roadmap, check out this presentation which discusses how Oracle can provide a quick start to your IAM program.  Platform approach-series-building a-roadmap-finalv1 View more presentations from OracleIDM

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  • New MOS Community: Hyperion Financial Close Management

    - by inowodwo
    Christmas has come early with a new Community in the Business Analytics Area! posted by Melanie Lunt: In the spirit of Christmas let's unwrap this community.....  The new community is the Hyperion Financial Close Management (FCM) Community. This community can be found under the Hyperion EPM Category.  Please post you questions about Hyperion Financial Close Management (FCM), including Close Manager and Account Reconciliation Manager (ARM) in this community. This communities are moderated by Oracle and we are looking forward to see you post your questions and help us build a strong community where you can collaborate with other customer, peers and Oracle. Merry Christmas and Happy New Year!

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  • Tab Sweep: Dynamic JSF Forms, GlassFish on VPS, Upgrading to 3.1.2, Automated Deployment Script, ...

    - by arungupta
    Recent Tips and News on Java, Java EE 6, GlassFish & more : • Dynamic forms, JSF world was long waiting for (Oleg Varaksin) • Creating a Deployment Pipeline with Jenkins, Nexus, Ant and Glassfish (Rob Terp) • Installing Java EE 6 SDK with Glassfish included on a VPS without GUI (jvm host) • GlassFish multimode Command for Batch Processing (javahowto) • Servlet Configuration in Servlet 3.0 api (Nikos Lianeris) • Creating a Simple Java Message Service (JMS) Producer with NetBeans and GlassFish (Oracle Learning Library) • GlassFish 3.1 to JBoss AS 7.1.1 EJB Invocation (java howto) • Tests In Java Ee For Zero-error Applications (Dylan Rodriguez) • Upgrading GlassFish 3.1.1 to 3.1.2 on Oracle Linux 6.2 64-bit (Matthias Hoys) • Migrating an Automated Deployment Script from Glassfish v2 to Glassfish v3 (Rob Terp) • Installer updates, Glassfish, Confluence and more…! (Rimu Hosting)

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  • Multiple vulnerabilities in Thunderbird

    - by chandan
    CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2011-2372 Permissions, Privileges, and Access Controls vulnerability 3.5 Thunderbird Solaris 11 11/11 SRU 2 Solaris 10 Contact Support CVE-2011-2995 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2997 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2998 Denial Of Service (DoS) vulnerability 10.0 CVE-2011-2999 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3000 Improper Control of Generation of Code ('Code Injection') vulnerability 4.3 CVE-2011-3001 Permissions, Privileges, and Access Controls vulnerability 4.3 CVE-2011-3005 Denial Of Service (DoS) vulnerability 9.3 CVE-2011-3232 Improper Control of Generation of Code ('Code Injection') vulnerability 9.3 This notification describes vulnerabilities fixed in third-party components that are included in Sun's product distribution.Information about vulnerabilities affecting Oracle Sun products can be found on Oracle Critical Patch Updates and Security Alerts page.

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  • What are your intentions with Java technology, Big Red?

    - by hinkmond
    Here's another article (this time from TechCentral) giving the roadmap of what's intended to be done with Java technology moving forward toward Java SE 8, 9, 10 and beyond. See: Oracle outlines Java Intentions Here's a quote: Under the subheading, "Works Everywhere and With Everything," Oracle lists goals like scaling down to embedded systems and up to massive servers, as well as support for heterogeneous compute models. If our group is going to get Java working "Everywhere and With Everything", we'd better get crackin'! We have to especially make more room in our lab, if we need to fit "Everything" in there to test... "Everything" takes up a lot of room! Hinkmond

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  • OSB, Service Callouts and OQL - Part 1

    - by Sabha
    Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This post will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. Please refer to the blog post for more details. 

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  • Webcast on using live upgrade

    - by Owen Allen
    Leon Shaner is doing a webcast next week, on Thursday Nov. 6 at 11 am EST, about updating Oracle Solaris in Ops Center using Live Upgrade. He's also written a blog post over on the Enterprise Manager blog about using Live Upgrade and and Oracle Solaris 11 Boot Environments, which goes into a lot of detail about the benefits, requirements, setup, and use of these features. To join the webconference, when it rolls around: Go to https://oracleconferencing.webex.com/oracleconferencing/j.php?ED=209834092&UID=1512097467&PW=NMTJjY2NkZjg0&RT=MiMxMQ%3D%3D If requested, enter your name and email address. If a password is required, enter the meeting password: oracle123 Click Join. To dial into the conference, dial 1-866-682-4770 (US/Canada) or go here for the numbers in other countries. The conference code is 7629343# and the security code is 7777#.

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  • Windows: starting sqlplus in new window from cygwin bash

    - by katsumii
    When I start sqlplus, more often than not, I want it to start in new window,whether it be on Linux/Solaris GNOME or Windows.I seldom use GNOME so I never bothered to figure out how.On Windows, one can use Windows menu or Win+R "Run" dialog but I prefer usingbash. Because, this way, I can keep the history in ~/.bash_history file.There are 2 ways. Using cmd.exe or cygstart.For example, to start default sqlplus.exe to connect to default local instance. $ cmd /c "start sqlplus sys/oracle as sysdba" 2nd example. To start sqlplus in 2nd Oracle home and to connect to non-default local instance. $ ORACLE_SID=orcl cygstart /cygdrive/g/app/product/11.2.0.3/dbhome_1/BIN/sqlplus scott I hope this tip helps reducing your DBA time.

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  • The Role of High Availability Computing on Business Continuity -- Part 1 of 2

    For organizations that can't afford, sustain or justify downtime -- developing, implementing and testing a high-availability computing strategy is essential. Unplanned downtime affects company reputation, stock price and competitive strategy. It can even delay IT innovation projects necessary for delivering new services to customers. LLearn how Oracle's approach to high availability computing is fundamentally different from the traditional model. Hear Oracle Thought Leader Balaji Bashyam (Vice President, Global Database Support) discuss high availability strategy, best practices, and the effects of availability on business, in a question and answer interview format. This podcast is presented in two parts and is intended for an audience of decision makers and influencers. Part 1 of 2

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  • BizTalk Schema Validation

    - by Christopher House
    Perhaps this one should be filed under:  Obvious Yesterday I created a new schema that is going to be used for a WCF receive.  The schema has a bunch of restrictions in it, with the intention that we'd validate incoming messages against the schema.  I'd never done message validation with BizTalk but I knew the XmlDisassembler component had an option for validating, so I figured it would be a piece of cake.  Sadly, that was not to be the case.  I deployed my artifacts and configured my receive location's XmlDisassembler with what I thought to be the correct document spec name.  I entered My.Project.Name.SchemaTypeName for the document spec and started running unit tests.  All of them failed with the following error logged in the event log: "WcfReceivePort_BizTalkWcfService/PurchaseOrderService" URI: "/BizTalkWcfService/PurchaseOrderService.svc" Reason: No Disassemble stage components can recognize the data. I went to the receive port and turned on tracking, submitted another message, then went to the admin console and saved the message.  It looked correct, but just to be sure, I manually validated it against the schema in my project.  As expected, it validated correctly. After a bit of thinking on this, I realized that I probably needed to fully qualify my document spec name, meaning, include the assembly name, as well as the type name.  So, I went back to the receive location and changed the document spec to: My.Project.Name.SchemaTypeName, My.Project.Name,Version=1.0.0.0, Culture=neutral, PublicKeyToken=xxxxxxxxx I re-ran my unit tests and everything was working as expected.  So, note to self:  remember to include the assembly name when setting the document spec.  If you need an easy way to determine your schema name and assembly name, find your schema in the admin console and go to it's properties.  On the property screen, look at the Name and Assembly properties.  Your document spec will be "SchemaName, AssemblyName"

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  • Content in Context: The right medicine for your business applications

    - by Lance Shaw
    For many of you, your companies have already invested in a number of applications that are critical to the way your business is run. HR, Payroll, Legal, Accounts Payable, and while they might need an upgrade in some cases, they are all there and handling the lifeblood of your business. But are they really running as efficiently as they could be? For many companies, the answer is no. The problem has to do with the important information caught up within documents and paper. It’s everywhere except where it truly needs to be – readily available right within the context of the application itself. When the right information cannot be easily found, business processes suffer significantly. The importance of this recently struck me when I recently went to meet my new doctor and get a routine physical. Walking into the office lobby, I couldn't help but notice rows and rows of manila folders in racks from floor to ceiling, filled with documents and sensitive, personal information about various patients like myself.  As I looked at all that paper and all that history, two things immediately popped into my head.  “How do they find anything?” and then the even more alarming, “So much for information security!” It sure looked to me like all those documents could be accessed by anyone with a key to the building. Now the truth is that the offices of many general practitioners look like this all over the United States and the world.  But it had me thinking, is the same thing going on in just about any company around the world, involving a wide variety of important business processes? Probably so. Think about all the various processes going on in your company right now. Invoice payments are being processed through Accounts Payable, contracts are being reviewed by Procurement, and Human Resources is reviewing job candidate submissions and doing background checks. All of these processes and many more like them rely on access to forms and documents, whether they are paper or digital. Now consider that it is estimated that employee’s spend nearly 9 hours a week searching for information and not finding it. That is a lot of very well paid employees, spending more than one day per week not doing their regular job while they search for or re-create what already exists. Back in the doctor’s office, I saw this trend exemplified as well. First, I had to fill out a new patient form, even though my previous doctor had transferred my records over months previously. After filling out the form, I was later introduced to my new doctor who then interviewed me and asked me the exact same questions that I had answered on the form. I understand that there is value in the interview process and it was great to meet my new doctor, but this simple process could have been so much more efficient if the information already on file could have been brought directly together with the new patient information I had provided. Instead of having a highly paid medical professional re-enter the same information into the records database, the form I filled out could have been immediately scanned into the system, associated with my previous information, discrepancies identified, and the entire process streamlined significantly. We won’t solve the health records management issues that exist in the United States in this blog post, but this example illustrates how the automation of information capture and classification can eliminate a lot of repetitive and costly human entry and re-creation, even in a simple process like new patient on-boarding. In a similar fashion, by taking a fresh look at the various processes in place today in your organization, you can likely spot points along the way where automating the capture and access to the right information could be significantly improved. As you evaluate how content-process flows through your organization, take a look at how departments and regions share information between the applications they are using. Business applications are often implemented on an individual department basis to solve specific problems but a holistic approach to overall information management is not taken at the same time. The end result over the years is disparate applications with separate information repositories and in many cases these contain duplicate information, or worse, slightly different versions of the same information. This is where Oracle WebCenter Content comes into the story. More and more companies are realizing that they can significantly improve their existing application processes by automating the capture of paper, forms and other content. This makes the right information immediately accessible in the context of the business process and making the same information accessible across departmental systems which has helped many organizations realize significant cost savings. Here on the Oracle WebCenter team, one of our primary goals is to help customers find new ways to be more effective, more cost-efficient and manage information as effectively as possible. We have a series of three webcasts occurring over the next few weeks that are focused on the integration of enterprise content management within the context of business applications. We hope you will join us for one or all three and that you will find them informative. Click here to learn more about these sessions and to register for them. There are many aspects of information management to consider as you look at integrating content management within your business applications. We've barely scratched the surface here but look for upcoming blog posts where we will discuss more specifics on the value of delivering documents, forms and images directly within applications like Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards Enterprise One, Siebel CRM and many others. What do you think?  Are your important business processes as healthy as they can be?  Do you have any insights to share on the value of delivering content directly within critical business processes? Please post a comment and let us know the value you have realized, the lessons learned and what specific areas you are interested in.

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  • Seizing The Moment With Mobility

    - by Scott Ewart
    Mobile devices are forcing a paradigm shift in the workplace – they’re changing the way businesses can do business and the type of cultures they can nurture. As our customers talk about their mobile needs, we hear them saying they want instant-on access to enterprise data so workers can be more effective at their jobs anywhere, anytime. They also are interested in being more cost effective from an IT point of view. The mobile revolution – with the idea of BYOD (bring your own device) – has added an interesting dynamic because previously IT was driving the employee device strategy and ecosystem. That's been turned on its head with the consumerization of IT. Now employees are figuring out how to use their personal devices for work purposes and IT has to figure out how to adapt. Read the remainder of this guest post on the Oracle Applications Blog by Oracle Vice President of Fusion Apps, Hernan Capdevila. http://bit.ly/FusionMobile

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  • Bunny Inc. Season 2: Find Specialist Partner Resources for Success

    - by kellsey.ruppel
    You may need an additional hand to improve your IT infrastructure, or advice to evolve existing enterprise applications. Or perhaps you’re seeking revolutionary ideas to refresh online presence. Whatever the case, spotting the right partners’ ecosystem will be a central step to grow your business. Don't be a Hare Inc. company by wasting valuable time sourcing relevant expertise, competencies and proven successes on Oracle's product portfolio on your own. Follow Bunny Inc. in the fourth episode of the saga and discover what our worldwide partner community can do for you thanks to the new Oracle Partner Network Specialized program. 

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  • Upload Recordings Of The Problem To Your SR

    - by jhpierce
    Do you find yourself trying several times to explain a problem in a Service Request? Does the support engineer ask more than once for clarification? If so, you might be interested in DITO -- Demo It To Oracle. DITO uses CamStudio (free download!) to record the exact nature of the problem, and upload the output to your SR. The following articles provide more details: Working with Support - MOSSOS (Doc ID 1265130.1) "Demo It To Oracle" (DITO) - CamStudio Help ( Doc ID 11.1) Why take up valuable time first explaining the problem, then trying to get a web conference setup to show exactly what is going on? The next time you file an SR, try including a recording showing exactly which application is failing, where it is failing, and what it looks like when it fails.

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  • PDF export printing in Internet Explorer [closed]

    - by user619804
    protected static byte[] exportReportToPdf(JasperPrint jasperPrint) throws JRException { JRPdfExporter exporter = new JRPdfExporter(); ByteArrayOutputStream baos = new ByteArrayOutputStream(); exporter.setParameter(JRExporterParameter.JASPER_PRINT, jasperPrint); exporter.setParameter(JRExporterParameter.OUTPUT_STREAM, baos); exporter.setParameter(JRPdfExporterParameter.PDF_JAVASCRIPT, "this.print({bUI: true,bSilent: false,bShrinkToFit: true});"); exporter.exportReport(); return baos.toByteArray(); } We are using code like this to export a PDF document from a Jasper application. The line exporter.setParameter(JRPdfExporterParameter.PDF_JAVASCRIPT, "this.print({bUI: true,bSilent: false,bShrinkToFit: true});"); adds JavaScript to send the PDF document directly to the printer. The expected behavior is that a print dialog will come up with a preview of the PDF document. This works fine most of the time - except I am having problems about one out of every 5-6 times in Internet Explorer 8 and Firefox. What happens is - the print preview dialog with the PDF document does not appear or it appears with a blank document in the preview window. -I've tried a number of different JavaScripts (different params to this.print() via exporter.setParameter -I've tried setting different response headers such as response.setContentType("application/pdf"); response.setHeader("Content-disposition","inline; filename=\"" + reportName + "\""); response.setContentLength(baos.size()); these did not seem to help This seems to be an IE and FF issue. Has anyone ever dealt with this problem? I need to get it to work across all browsers 100% of the time. Perhaps a different approach to accomplish the goal of sending the PDF document export directly to the printer? or a third party library that will work across browsers?

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  • The Convergence of Risk and Performance Management

    Historically, the market has viewed Enterprise Performance Management (EPM) and Governance, Risk and Compliance (GRC) as separate processes and solutions. But these two worlds are coming together-in fact industry analyst firms such as AMR Research believe that by the end of 2009, risk management will be part of every EPM discussion. Tune into this conversation with John O'Rourke, VP of Product Marketing for Oracle Enterprise Performance Management Solutions, and Karen dela Torre, Senior Director of Product Marketing for Financial Applications to learn how EPM and GRC are converging, what the integration points are, and what Oracle is doing to help customers perform more effective risk and performance management.

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