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Oracle Open World - the technologist's fall classic

- by user581320

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Well its September and the calendar is charging towards fall. I realized today that another summer had passed as the first rain in months fell here in northern California redwood country. If its fall that means that Oracle Open World is right around the corner and that tens of thousands of technology professionals will soon converge on San Francisco to fill every hotel and every corner of their minds. As in years past, team UPK will be there in force to answer questions, demo and discuss all things UPK. On Thursday, October 4, from 12:45pm to 1:45pm I along with several of my UPK teammates will be manning the User Productivity Kit Panel - Best Practices to Manage and Deploy Content. This session is an interactive session intended as an opportunity to get your UPK questions answered. To get things started we will answer some questions submitted in advance. If you have any questions or subject areas you’d like addressed during the session, let me know here in the blog and then come to the session and we’ll do our best to answer your questions. Peter Maravelias UPK Product Management

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You Can Deliver an Engaging Online Experience Across All Phases of the Customer Journey

- by Christie Flanagan

Engage. Empower. Optimize. Today’s customers have higher expectations and more choices than ever before. To succeed in this environment, organizations must deliver an engaging online experience that is personalized, interactive and consistent across all phases of the customer journey. This requires a new approach that connects and optimizes all customer touch points as they research, select and transact with your brand. Oracle WebCenter Sites combines with other customer experience applications such as Oracle ATG Commerce, Oracle Endeca, Oracle Real-Time Decisions and Siebel CRM to deliver a connected customer experience across your websites and campaigns. Attend this Webcast to learn how Oracle WebCenter: Works with Oracle ATG Commerce and Oracle Endeca to deliver consistent and engaging browsing, shopping and search experiences across all of your customer facing websites Enables you to optimize the performance of your online initiatives through integration with Oracle Real-Time Decisions for automated targeting and segmentation Connects with Siebel CRM to maintain a single view of the customer and integrate campaigns across channels Register now for the Webcast.

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Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

- by user793044

Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications. These new documents are called “Search Helpers” and they guide you through your issue to a solution. They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected. For some issues, notes were updated to better clarify the solution. In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered. You may have received an error message, or there may be a particular area of the application in which you have encountered an issue. Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms. When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past. Several EBS products have produced Search Helpers documents. Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers. Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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ArchBeat Link-o-Rama for November 6, 2012

- by Bob Rhubart

OAM/OVD JVM Tuning | @FusionSecExpert Vinay from the Oracle Fusion Middleware Architecture Group (the infamous A-Team) shares a process for analyzing and improving performance in Oracle Virtual Directory and Oracle Access Manager. Architects Matter: Making sense of the people who make sense of enterprise IT Why do architects matter? Oracle Enterprise Architect Eric Stephens suggests that you ask yourself that question the next time you take the elevator to the Oracle offices on the 45th floor of the Willis Tower in Chicago, Illinois (or any other skyscraper, for that matter). If you had to take the stairs to get to those offices, who would you blame? "You get the picture," he says. "Architecture is essential for any necessarily complex structure, be it a building or an enterprise." (Read the article...) SOA Galore: New Books for Technical Eyes Only Shake up up your technical skills with this trio of new technical books from community members covering SOA and BPM. Thought for the Day "It goes against the grain of modern education to teach students to program. What fun is there to making plans, acquiring discipline, organizing thoughts, devoting attention to detail, and learning to be self critical?" — Alan Perlis (April 1, 1922 – February 7, 1990) Source: SoftwareQuotes.com

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Oracle Days 2013 in EMEA Are Coming Soon: Invite Your Customers!

- by Javier Puerta

Oracle Days will again be hosted across EMEA this October and November (schedule here). By attending an Oracle Day, your customers can: Hear the new announcements from Oracle OpenWorld See customer case studies showing innovation in practice. Discuss key issues for business and IT executives in cloud, mobile, social, big data, The Internet of Things Network with peers who are facing the same challenges Meet Oracle experts and watch live demos of new products Promoting Oracle Day to Your Customers Follow the Oracle Day schedule in EMEA Direct your customers to the Oracle Day 2013 video on Oracle.com

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Coherence on Exalogic: 6x Speeds on Half the Hardware is Possible

- by jeckels

Recently, Oracle Coherence released its 12c version, focused on scalability and real-time data delivery. As part of the launch, we showcased Coherence's tight coupling with Exalogic Elastic Cloud. By leveraging the Inifiniband Fabric in Exalogic, Coherence can now operate at up to 6x the speed on as little as half the hardware on an Exalogic box. This breakthrough is helping customers save money on their hardware costs while improving performance of their data grid. Here's a free resource available for you to explore this technology relationship further.For even more information on Coherence, attend our upcoming free virtual developer day on November 5th to see how developers can leverage Coherence in their everyday tasks.

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Oracle and ROLTA: Collaboration for Analytical Master Data Management

- by Mala Narasimharajan

Oracle and ROLTA have joined forces to put together an educational webinar series on best practices for maximizing data integrity using analytical master data management. Hear replays of webcasts by Gartner as well as customer success at Navistar and learn how Master Data Management in the enterprise is the right choice for heterogeneity, data degradation and improved analysis of your business. For more information on this collaboration click here. For additional information on Oracle's solution suite for MDM, click here.

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CVE-2014-4020 Numeric Errors vulnerability in Wireshark

- by Ritwik Ghoshal

CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2014-4020 Numeric Errors vulnerability 4.3 Wireshark Solaris 11.2 11.2.1.5.0 This notification describes vulnerabilities fixed in third-party components that are included in Oracle's product distributions.Information about vulnerabilities affecting Oracle products can be found on Oracle Critical Patch Updates and Security Alerts page.

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Need a Quick Sure Method to Produce a Formatted Explain Plan? This will help!

- by user702295

Please use the following on the production machine to get formatted explain plan and sql trace using the SLOW sql (e.g. 'T_COMB_LIST.COMB_ID = 216') or any other value that takes longer: -- Open new session is SQL*Plus */ -- Make sure you are using updated PLAN_TABLE -- This can be done by dropping it and recreate it by running: -- SQL> @?/rdbms/admin/utlxplan.sql) set lines 1000 set pages 1000 spool xplan_1.txt EXPLAIN PLAN FOR <<<<Replace this line with exactly the same query you used above. Force hard parse by modifying the case of a character>>>> @?/rdbms/admin/utlxplp spool off EXIT --Open a second session is SQL*Plus ALTER SESSION SET max_dump_file_size = unlimited; ALTER SESSION SET tracefile_identifier = '10046'; ALTER SESSION SET statistics_level = ALL; ALTER SESSION SET events '10046 trace name context forever, level 12'; <<<<Replace this line with exactly the same query you used above. Force hard parse by modifying the case of a character>>>> select 'verify cursor closed' from dual; ALTER SYSTEM SET EVENTS '10046 trace name context off'; EXIT Make sure spooled file is formatted properly and that the 10046 trace has relevant explain plan in it. Please Upload both files (10046 trace is generated in udump). Need instructions to find udump? sqlplus "/ as sysdba" show parameters dump_dest This will show you bdump, cdump and udump locations.

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Oracle OpenWorld 2011 Call For Papers

- by Maria Colgan

The Oracle OpenWorld 2011 call for papers is now open. Oracle customers and partners are encouraged to submit proposals to present at this year's Oracle OpenWorld conference, which will be held October 2-6, 2011 at the Moscone Center in San Francisco. Details and submission guidelines are available on the Oracle OpenWorld Call for Papers web site. The deadline for submissions is Sunday, March 27 2011 at 11:59 pm PDT. We look forward to checking out your sessions on the Optimizer, SQL Plan Management, and statistics!

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Pommes für alle?

- by A&C Redaktion

Ja, liebe Partner - wie Sie sich und Ihre Kunden vor ungewollten Zugriffen schützen, dazu gibt es nun einen charmanten Video-Clip, der in nur einer Minute den Sprung von den Pommes zur Oracle Access Management Suite schafft. Eine spielerische Hinführung zum Thema Zugriffsrechte, die sich mit ihrem gelungenen Überraschungseffekt auch hervorragend im Kundengespräch nutzen lässt. Gleich anschauen, „gefällt mir“ klicken - weiterempfehlen und verlinken! Weiterführende Informationen zum Access Management Portfolio sind online verfügbar:http://www.oracle.com/us/products/middleware/identity-management/access-management/overview/index.htmlAuch auf die derzeit am Markt besprochenen Themen zu Mobile&Social hat Oracle eine neue Antwort:http://www.oracle.com/technetwork/middleware/id-mgmt/overview/oamms-1696162.htmlEin weiteres sehenswertes Video finden Sie hier:http://www.oracle.com/us/products/middleware/identity-management/oiam/overview/index.html

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GeoTools Demo Embedded in an Application Framework via Maven

- by Geertjan

GeoTools 8.4 was very recently released, according to its active blog, and to celebrate here's a starting point for working with GeoTools on the NetBeans Platform: The sources of the above are below, as a Maven project, so this project can be used in any IDE or command line: http://java.net/projects/nb-api-samples/sources/api-samples/show/versions/7.3/tutorials/geospatial/geotools/MyGeospatialSystem Though quite dated, the GeoTools NetBeans Quick Start is very helpful, especially since it used Maven too, but not the NetBeans Platform, unlike the above sample. From the point of view of NetBeans Platform developers, the GeoTools JMapPane class is very useful, providing the integration point between GeoTools and the rest of the NetBeans Platform application. Being integrated into the NetBeans Platform means that a host of standard features are now available to the GeoTools features, e.g., print functionality, which only requires a runtime dependency on the NetBeans Print API, together with the "print.printable" client property put into constructor of the TopComponent: By the way, I've spent some time now and again being confused about the difference between GeoTools and GeoToolkit. Here's an interesting starting point to beginning to understand the differences and history between them. Soon I'd like to have an example similar for the above for GeoToolkit.

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Pommes für alle?

- by A&C Redaktion

Ja, liebe Partner - wie Sie sich und Ihre Kunden vor ungewollten Zugriffen schützen, dazu gibt es nun einen charmanten Video-Clip, der in nur einer Minute den Sprung von den Pommes zur Oracle Access Management Suite schafft. Eine spielerische Hinführung zum Thema Zugriffsrechte, die sich mit ihrem gelungenen Überraschungseffekt auch hervorragend im Kundengespräch nutzen lässt. Gleich anschauen, „gefällt mir“ klicken - weiterempfehlen und verlinken! Weiterführende Informationen zum Access Management Portfolio sind online verfügbar:http://www.oracle.com/us/products/middleware/identity-management/access-management/overview/index.htmlAuch auf die derzeit am Markt besprochenen Themen zu Mobile&Social hat Oracle eine neue Antwort:http://www.oracle.com/technetwork/middleware/id-mgmt/overview/oamms-1696162.htmlEin weiteres sehenswertes Video finden Sie hier:http://www.oracle.com/us/products/middleware/identity-management/oiam/overview/index.html

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Oracle HRMS API - Hire Into Job

- by PRajkumar

API - hr_employee_api.hire_into_job Example -- Consider a Contact for some employee already exist in Oracle System. Now that Contact has got Job, so his Person type should be converted to Employee from Contact (External) Following API helps to create assignment for that Contact and helps to change his Person Type DECLARE -- Local Variables -- --------------------- lc_dt_ud_mode VARCHAR2(100) := NULL; ln_person_id NUMBER := 32981; ln_object_number NUMBER := 1; ld_effective_date DATE := TO_DATE('28-JUN-2012'); lc_employee_number VARCHAR2(100) := 'CONTACT_TEST_01'; -- Out Variables for Find Date Track Mode API -- ------------------------------------------------------------ lb_correction BOOLEAN; lb_update BOOLEAN; lb_update_override BOOLEAN; lb_update_change_insert BOOLEAN; -- Out Variables for Hire to Job API -- ------------------------------------------- ld_effective_start_date DATE; ld_effective_end_date DATE; lb_assign_payroll_warning BOOLEAN; lb_orig_hire_warning BOOLEAN; ln_assignment_id NUMBER; BEGIN -- Find Date Track Mode -- ---------------------------- dt_api.find_dt_upd_modes ( -- Input data elements -- --------------------------- p_effective_date => TO_DATE('28-JUN-2012'), p_base_table_name => 'PER_ALL_PEOPLE_F', p_base_key_column => 'PERSON_ID', p_base_key_value => ln_person_id, -- Output data elements -- ----------------------------- p_correction => lb_correction, p_update => lb_update, p_update_override => lb_update_override, p_update_change_insert => lb_update_change_insert ); IF ( lb_update_override = TRUE OR lb_update_change_insert = TRUE ) THEN -- UPDATE_OVERRIDE -- ----------------------------- lc_dt_ud_mode := 'UPDATE_OVERRIDE'; END IF; IF ( lb_correction = TRUE ) THEN -- CORRECTION -- -------------------- lc_dt_ud_mode := 'CORRECTION'; END IF; IF ( lb_update = TRUE ) THEN -- UPDATE -- -------------- lc_dt_ud_mode := 'UPDATE'; END IF; -- Hire into Job API -- ------------------------ hr_employee_api.hire_into_job ( -- Input Data Elements -- ----------------------------- p_effective_date => ld_effective_date, p_person_id => ln_person_id, p_datetrack_update_mode => lc_dt_ud_mode, -- Output Data Elements -- ---------------------------- p_object_version_number => ln_object_number, p_employee_number => lc_employee_number, p_assignment_id => ln_assignment_id, p_effective_start_date => ld_effective_start_date, p_effective_end_date => ld_effective_end_date, p_assign_payroll_warning => lb_assign_payroll_warning, p_orig_hire_warning => lb_orig_hire_warning ); COMMIT; EXCEPTION WHEN OTHERS THEN ROLLBACK; DBMS_OUTPUT.PUT_LINE(SQLERRM); END; / SHOW ERR;

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Students Can Discover JavaOne for Free

- by Tori Wieldt

Students can get a FREE Discover Pass for JavaOne to learn a bit about Java and network with experienced Java professionals. To be eligible, students must be • At least 18 years-old • Taking a minimum of 6 units • Enrolled in a nonprofit institution of learning Students will get all the benefits of a Discover attendee, which includes: JavaOne and OpenWorld keynotes; Exhibition Halls; and, space permitting, students can also attend JavaOne Technical and BOF (Birds-of-a-Feather) sessions, and HOLs (Hands-on Labs). Don't miss out on this opportunity for a real education with a FREE Discover Pass!

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Derby 10.9.1.0 released

- by kah

Earlier today, the release of Apache Derby 10.9.1.0 was announced. In addition to the usual chunk of bug fixes, this release includes the following new features: NATIVE authentication, a new authentication mechanism with better support for managing credentials. See this section of the developer's guide for an introduction. JDBC 4.1 escape syntax completes Derby's support for JDBC 4.1. Allow multi-column subqueries in EXISTS predicates (SQL:2003 Feature T501, Enhanced EXISTS predicate) to support auto-generated SQL from some persistence frameworks. Download it now and try it out!

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Solaris 11.1 changes building of code past the point of __NORETURN

- by alanc

While Solaris 11.1 was under development, we started seeing some errors in the builds of the upstream X.Org git master sources, such as: "Display.c", line 65: Function has no return statement : x_io_error_handler "hostx.c", line 341: Function has no return statement : x_io_error_handler from functions that were defined to match a specific callback definition that declared them as returning an int if they did return, but these were calling exit() instead of returning so hadn't listed a return value. These had been generating warnings for years which we'd been ignoring, but X.Org has made enough progress in cleaning up code for compiler warnings and static analysis issues lately, that the community turned up the default error levels, including the gcc flag -Werror=return-type and the equivalent Solaris Studio cc flags -v -errwarn=E_FUNC_HAS_NO_RETURN_STMT, so now these became errors that stopped the build. Yet on Solaris, gcc built this code fine, while Studio errored out. Investigation showed this was due to the Solaris headers, which during Solaris 10 development added a number of annotations to the headers when gcc was being used for the amd64 kernel bringup before the Studio amd64 port was ready. Since Studio did not support the inline form of these annotations at the time, but instead used #pragma for them, the definitions were only present for gcc. To resolve this, I fixed both sides of the problem, so that it would work for building new X.Org sources on older Solaris releases or with older Studio compilers, as well as fixing the general problem before it broke more software building on Solaris. To the X.Org sources, I added the traditional Studio #pragma does_not_return to recognize that functions like exit() don't ever return, in patches such as this Xserver patch. Adding a dummy return statement was ruled out as that introduced unreachable code errors from compilers and analyzers that correctly realized you couldn't reach that code after a return statement. And on the Solaris 11.1 side, I updated the annotation definitions in <sys/ccompile.h> to enable for Studio 12.0 and later compilers the annotations already existing in a number of system headers for functions like exit() and abort(). If you look in that file you'll see the annotations we currently use, though the forms there haven't gone through review to become a Committed interface, so may change in the future. Actually getting this integrated into Solaris though took a bit more work than just editing one header file. Our ELF binary build comparison tool, wsdiff, actually showed a large number of differences in the resulting binaries due to the compiler using this information for branch prediction, code path analysis, and other possible optimizations, so after comparing enough of the disassembly output to be comfortable with the changes, we also made sure to get this in early enough in the release cycle so that it would get plenty of test exposure before the release. It also required updating quite a bit of code to avoid introducing new lint or compiler warnings or errors, and people building applications on top of Solaris 11.1 and later may need to make similar changes if they want to keep their build logs similarly clean. Previously, if you had a function that was declared with a non-void return type, lint and cc would warn if you didn't return a value, even if you called a function like exit() or panic() that ended execution. For instance: #include <stdlib.h> int callback(int status) { if (status == 0) return status; exit(status); } would previously require a never executed return 0; after the exit() to avoid lint warning "function falls off bottom without returning value". Now the compiler & lint will both issue "statement not reached" warnings for a return 0; after the final exit(), allowing (or in some cases, requiring) it to be removed. However, if there is no return statement anywhere in the function, lint will warn that you've declared a function returning a value that never does so, suggesting you can declare it as void. Unfortunately, if your function signature is required to match a certain form, such as in a callback, you not be able to do so, and will need to add a /* LINTED */ to the end of the function. If you need your code to build on both a newer and an older release, then you will either need to #ifdef these unreachable statements, or, to keep your sources common across releases, add to your sources the corresponding #pragma recognized by both current and older compiler versions, such as: #pragma does_not_return(exit) #pragma does_not_return(panic) Hopefully this little extra work is paid for by the compilers & code analyzers being able to better understand your code paths, giving you better optimizations and more accurate errors & warning messages.

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Excellent JAX-RS 2 Article on JavaLobby

- by reza_rahman

JAX-RS 2 is a key part of Java EE 7. It is currently in early draft stage and this is a great time to provide feedback. With this goal in mind, well-respected Java EE veteran Bill Burke of JBoss wrote an excellent article on DZone/JavaLobby overviewing what's in JAX-RS 2 so far. He discusses: The client API Asynchronous processing Filters and entity interceptors The full article is posted here. Enjoy!

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JSR Updates and EC Meeting Tuesday @ 15:00 PST

- by Heather VanCura

JSR 310, Date and Time API, has moved to JCP 2.9 (first JCP 2.9 JSR!) JSR 236, Concurrency Utilities for Java EE, has published an Early Draft Review. This review ends 15 December 2012. Tomorrow, Tuesday 20 November is the last Public EC Meeting of 2012, and the first EC meeting with the merged EC. The second hour of this meeting will be open to the public at 3:00 PM PST. The agenda includes JSR 355, EC merge implementation report, JSR 358 (JCP.next.3) status report, JCP 2.8 status update and community audit program. Details are below. We hope you will join us, but if you cannot attend, not to worry--the recording and materials will also be public on the JCP.org multimedia page. Meeting details Date & Time Tuesday November 20, 2012, 3:00 - 4:00 pm PST Location Teleconference Dial-in +1 (866) 682-4770 (US) Conference code: 627-9803 Security code: 52732 ("JCPEC" on your phone handset) For global access numbers see http://www.intercall.com/oracle/access_numbers.htm Or +1 (408) 774-4073 WebEx Browse for the meeting from https://jcp.webex.com No registration required (enter your name and email address) Password: JCPEC Agenda JSR 355 (the EC merge) implementation report JSR 358 (JCP.next.3) status report 2.8 status update and community audit program Discussion/Q&A Note The call will be recorded and the recording published on jcp.org, so those who are unable to join in real-time will still be able to participate.

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Basic Puppet installation with Solaris 11.2 beta

- by user13366125

At the recent announcement we talked a lot about the Puppet integration. But how do you set it up? I want to show this in this blog entry. However this example i'm using is even useful in practice. Due to the extremely low overhead of zones i'm frequently seeing really large numbers of zones on a single system. Changing /etc/hosts or changing an SMF service property on 3 systems is not that hard. Doing it on a system with 500 zones is ... let say it diplomatic ... a job you give to someone you want to punish. Puppet can help in this case making of managing the configuration and to ease the distribution. You describe the changes you want to make in a file or set of file called manifest in the Puppet world and then roll them out to your servers, no matter if they are virtual or physical. A warning at first: Puppet is a really,really vast topic. This article is really basic and it doesn't goes more than just even toe's deep into the possibilities and capabilities of Puppet. It doesn't try to explain Puppet ... just how you get it up and running and do basic tests. There are many good books on Puppet. Please read one of them, and the concepts and the example will get much clearer immediately. (more)

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YouTube: Realtime Graph Sharing on the NetBeans Platform

- by Geertjan

Yet another really cool movie by the Maltego team in South Africa, this time showing Visual Library widgets in their NetBeans Platform application shared in realtime between different users of the Maltego open source intelligence gathering and analytics software: What you see above is Maltego CaseFile. Below you find out more about it in the latest blog entry on the Maltego site: http://maltego.blogspot.be/2013/11/maltego-casefile-v2-released.html

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Engage Customers & Empower Employees

- by Michelle Kimihira

Oracle WebCenter and Oracle Identity Management help people collaborate more efficiently with social tools that optimize connections between people, information and applications while ensuring timely, relevant and accurate information is always available. See this demo with Andy Kershaw, Senior Director of Product Management, Oracle WebCenter. Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook and YouTube Subscribe to our regular Fusion Middleware Newsletter

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“It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

- by Kathryn Perry

A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

- by user793553

Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place. This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'. Be proactive and apply Patch 14204845:R12.PO.B now!

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Oracle University New Courses (Week 23)

- by swalker

Oracle University released the following new (versions of) courses recently: Engineered Systems Exadata Database Machine Administration Workshop (Training On Demand) Development Tools Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Fusion Middleware Oracle AIA Foundation Pack 11g: Developing Applications (Training On Demand) Oracle Exalogic Elastic Cloud Administration (Training On Demand) Oracle GoldenGate 11g Fundamentals for Oracle (Training On Demand) Oracle Fusion Middleware 11g: Build Applications with ADF I (Training On Demand) Oracle WebCenter Portal 11g: Spaces Administration (3 days) Java Architect Enterprise Applications with Java EE (5 days) Hyperion Oracle Hyperion Planning 11.1.2: Create & Manage Applications (Training On Demand) Oracle Hyperion Financial Mgmt 11.1.2: Create & Manage Applications (Training On Demand) Get in contact with your local Oracle University team for more details and course dates. Stay Connected to Oracle University: LinkedIn OracleMix Twitter Facebook Google+

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