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  • Creating metadata value relationships

    - by kyle.hatlestad
    I was recently asked an question about an interesting use case. They wanted content to be submitted into UCM with a particular ID in a custom metadata field. But they wanted that ID to be translated during submission into an employee name in another metadata field upon submission. My initial thought was that this could be done with a dependent choice list (DCL). One option list field driving the choices in another. But this didn't work in this case for a couple of reasons. First, the number of IDs could potentially be very large. So making that into a drop-down list would not be practical. The preference would be for that field to simply be a text field to type in the ID. Secondly, data could be submitted through different methods other then the web-based check-in form. And without an interface to select the DCL choices, the system needed a way to determine and populate the name field. So instead I went the approach of having the value of the ID field drive the value of the Name field using the derived field approach in my rule. In looking at it though, it was easy to simply copy the value of the ID field into the Name field...but to have it look up and translate the value proved to be the tricky part. So here is the approach I took... First I created my two metadata fields as standard text fields in the Configuration Manager applet. Next I create a table that stores the relationship between the IDs and Names. I then create a View into that table and set the column to the EmployeeID. I now create a new Application Field and set it as an option list using the View I created in the previous step. The reason I create it as an Application field is because I don't need to display the field or store a value in it. I simply need to make use of the option list in the next step... Finally, I create a Rule in which I select the Employee Name field and turn on the 'Is derived field' checkbox. I edit the derived value and add a new condition. Because the option list is a Application field and not an Information field, I can't use the Compute button. Instead, I insert this line directly in the Value field: @getFieldViewValue("EmployeeMapping",#active.xEmployeeID, "EmployeeName") The "EmployeeMapping" parameter designates that the value should be pulled from the EmployeeMapping Application field that I had created in the previous step. The #active.xEmployeeID field is the ID value that should be pulled from what the user entered. "EmployeeName" is the column name in the table which has the value which corresponds to the ID. The extracted name then becomes the value within our Employee Name field. That's it. You can then add additional Rules to make the Name field read-only/hidden on the check-in page and such.

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  • User Experience Guidance for Developers: Anti-Patterns

    - by ultan o'broin
    Picked this up from a recent Dublin Google Technology User Group meeting: Android App Mistakes: Avoiding the Anti-Patterns by Mark Murphy, CommonsWare Interesting approach of "anti-patterns" aimed at mobile developers (in this case Android), looking at the best way to use code and what's in the SDK while combining it with UX guidance (the premise being the developer does the lot). Interestingly, the idea came through that developers need to stop trying to make one O/S behave like another--on UX grounds. Also, pretty clear that a web-based paradigm is being promoting for Android (translators tell me that translating an Android app reminded them of translating web pages too). Haven't see the "anti"-approach before, developer cookbooks and design patterns sure. Check out the slideshare presentation.

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  • Enabling SSL Requests on Jdev's Integrated Weblogic

    - by Christian David Straub
    Often times you will want to enable SSL access for such things as secure login or secure signup. By default, the integrated WLS that ships with JDev does not listen to SSL requests. However, this is easily fixed.Just navigate to http://127.0.0.1:7101/console. This will deploy the console app where you can configure WLS. By default the login credentials are:username: weblogicpassword: weblogic1Then go to Environment -> Servers -> DefaultServer. Check the "SSL Listen Port Enabled" box and your server will now listen to SSL requests (just make sure to use the listen port that is specified).For added security, you can always check while processing your request that it is going through an SSL connection by first checking HttpServletRequest.isSecure().

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  • Morgan Stanley chooses Solaris 11 to run cloud file services

    - by Frederic Pariente
    At the EAKC2012 Conference last week in Edinburg, Robert Milkowski, Unix engineer at Morgan Stanley, presented on deploying OpenAFS on Solaris 11. It makes a great proofpoint on how ZFS and DTrace gives a definite advantage to Solaris over Linux to run AFS distributed file system services, the "cloud file system" as it calls it in his blog. Mike used ZFS to achieve a 2-3x compression ratio on data and greatly lower the TCA and TCO of the storage subsystem, and DTrace to root-cause scalability bottlenecks and improve performance. As future ideas, Mike is looking at leveraging more Solaris features like Zones, ZFS Dedup, SSD for ZFS, etc.

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  • What's upcoming in the GlassFish Webinar Series

    - by pieter.humphrey
    2011 is kicking off with the return of the GF Webinar series as you've never seen it before.  It's going to be packed with information about Java EE6 and how simplicity, testability and convention-over-configuration is winning the hearts and minds of enterprise Java developers.  Don't miss these industry leading speakers and topics reviewing the cutting edge of Java EE6 implementations, tools, and much more.   Note:  future dates are subject to change. Jan 20th: GlassFish & Netbeans Jan 27th: Building a Simple Web Application with Java EE Feb 15th: Java EE Developer Tools 'shootout' with GlassFish Feb 24th: What's New in GlassFish 3.1 Clustering & HA Admin Console Coherence Web Integration Security Microkernel Architecture March 15th: GlassFish 3.1 - clustering deep dive March 29th: GlassFish 3.1 - Admin Console & Productivity Features April 5th: GlassFish 3.1 - Coherence Web Integration deep dive Possible "Tech cast live" event: April (date TBC): Special Guest Adam Bien April 19th: GlassFish 3.1 - Security deep dive with Byron Nevins & TBD May 3rd: GlassFish 3.1 - Microkernel Architecture deep dive Possible "Tech cast live" event: May 17th: "Upgrading to 3.1 from existing GlassFish installations" May 31st: Embedded GlassFish del.icio.us Tags: glassfish,development,java,java ee,java ee6,OTN,NetBeans,JDeveloper,enterprise Pack for Eclipse Technorati Tags: glassfish,development,java,java ee,java ee6,OTN,NetBeans,JDeveloper,enterprise Pack for Eclipse

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  • Firefox 3.6.3 on Snow Leopard 10.6.3 - symbolic link to command line binary doesn't work?

    - by David Watson
    I have Firefox 10.6.3 installed on Mac OS X Snow Leopard from the DMG. I can run firefox from the terminal using /Applications/Firefox.app/Contents/MacOS/firefox-bin. However, if I create a symbolic link: sudo ln -s /Applications/Firefox.app/Contents/MacOS/firefox-bin /bin/firefox then it refuses to run, or at least display. When I issue "firefox" from the terminal, I can see the process in top, but never get the GUI to appear. :/ = ls -lr /bin/firefox lrwxr-xr-x 1 root wheel 52 May 5 15:19 /bin/firefox - /Applications/Firefox.app/Contents/MacOS/firefox-bin Any ideas? Thanks, David

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  • The Social Business Thought Leaders - Esteban Kolsky

    - by kellsey.ruppel
    Esteban Kolsky's presentation at the Social Business Forum 2012 was meaningfully titled “Everything you wanted to know about Customer Service using Social but had no one to ask”.  A recent survey by ThinkJar, Kolsky’s independent analyst firm, reported how more than 90% of the interviewed companies consider embracing social channels in customer service the right thing to do for the business and its customers. These numbers shouldn't be too surprising given the popularity of services such as Twitter and Facebook (59% and 60% respectively in the survey) among organizations, the power consumers are gaining online and the 40% preference they have to escalate issues on social services. Moreover, both large enterprises and small businesses are realizing how customer retention is cheaper and easier than customer acquisition. Many companies are looking at communities and social networks as an opportunity to drive loyalty, satisfaction and word of mouth. However, in this early phase the way they are preparing to launch social support appears to be lacking at best: 66% have no defined processes for customer service over social channels 68% were not able to estimate ROI before deploying social in customer service Only 8% found the expected ROI Most of the projects are stuck in the pilot or testing phase In his interview for the Social Business Thought-Leaders, Esteban discusses how to turn social media hype in business gains by touching upon some of the hottest topics organizations face when approaching social support: How to go from social media monitoring to actionable insights How Social CRM should be best positioned in regard to traditional CRM The importance of integrating social data to transactional data  Conversations with customer service organizations points to 2012 as the year of "understanding what social means for supporting customers". Will 2013 be the year it all becomes reality? We invite you to listen to Esteban Kolsky's interview to understand how to most effectively develop cross-channel strategies that include social channels and improve both customer satisfaction and the overall customer experience.

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  • My integer overfloweth

    - by darcy
    While certain classes like java.lang.Integer and java.lang.Math have been in the platform since the beginning, that doesn't mean there aren't more enhancements to be made in such places! For example, earlier in JDK 8, library support was added for unsigned integer arithmetic. More recently, my colleague Roger Riggs pushed a changeset to support integer overflow, that is, to provide methods which throw an ArithmeticException on overflow instead of returning a wrapped result. Besides being helpful for various programming tasks in Java, methods like the those for integer overflow can be used to implement runtimes supporting other languages, as has been requested at a past JVM language summit. This year's language summit is coming up in July and I hope to get some additional suggestions there for helpful library additions as part of the general discussions of the JVM and Java libraries as a platform.

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  • The Hot-Add Memory Hogs

    - by Andrew Clarke
    One of the more difficult tasks, when virtualizing a server, is to determine the amount of memory that Hypervisor should assign to the virtual machine. This requires accurate monitoring and, because of the consequences of setting the value too low, there is a great temptation to err on the side of over-provisioning. This results in fewer guest VMs and, in fact, with more accurate memory provisioning, many virtual environments could support 30% more VMs. In order to achieve a better consolidation (aka VM density) ratio, Windows Server 2008 R2 SP1 has introduced what Microsoft calls ‘Dynamic Memory’. This means that the start-up RAM VM memory assigned to guest virtual machines can be allowed to vary according to demand, changing dynamically while the VM is running, based on the workload of applications running inside. If demand outstrips supply, then memory can be rationed according to the ‘memory weight’ assigned to the guest VM. By this mechanism, memory becomes a shared resource that can be reallocated automatically as demand patterns vary. Unlike VMWare’s Memory Overcommit technology, the sum of all the memory allocations to each virtual machine will not exceed the total memory of the host computer. This is fine for applications that are self-regulating in their demands for memory, releasing memory back into the 'pool' when not under peak load. Other applications however, such as SQL Server Standard and Enterprise, are by nature, memory hogs under high workload; they can grab hot-add memory whilst running under load and then never release it. This requires more careful setting-up and the SQLOS team have provided some guidelines from for configuring SQL Server in virtual environments. Whereas VMWare’s Memory Overcommit is well-proven in a number of different configurations, Hyper-V’s ‘Dynamic Memory’ is new. So far, the indications are that it will improve the business case for virtualizing and it is probably a far more intuitive technology for the average IT professional to grasp. It is certainly worth testing to see whether it works for you.

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  • Serial plans: Threshold / Parallel_degree_limit = 1

    - by jean-pierre.dijcks
    As a very short follow up on the previous post. So here is some more on getting a serial plan and why that happens Another reason - compared to the auto DOP is not on as we looked at in the earlier post - and often more prevalent to get a serial plan is if the plan simply does not take long enough to consider a parallel path. The resulting plan and note looks like this (note that this is a serial plan!): explain plan for select count(1) from sales; SELECT PLAN_TABLE_OUTPUT FROM TABLE(DBMS_XPLAN.DISPLAY()); PLAN_TABLE_OUTPUT -------------------------------------------------------------------------------- Plan hash value: 672559287 -------------------------------------------------------------------------------------- | Id  | Operation            | Name  | Rows  | Cost (%CPU)| Time     | Pstart| Pstop | -------------------------------------------------------------------------------------- PLAN_TABLE_OUTPUT -------------------------------------------------------------------------------- |   0 | SELECT STATEMENT     |       |     1 |     5   (0)| 00:00:01 |       |     | |   1 |  SORT AGGREGATE      |       |     1 |            |          |       |     | |   2 |   PARTITION RANGE ALL|       |   960 |     5   (0)| 00:00:01 |     1 |  16 | |   3 |    TABLE ACCESS FULL | SALES |   960 |     5   (0)| 00:00:01 |     1 |  16 | Note -----    - automatic DOP: Computed Degree of Parallelism is 1 because of parallel threshold 14 rows selected. The parallel threshold is referring to parallel_min_time_threshold and since I did not change the default (10s) the plan is not being considered for a parallel degree computation and is therefore staying with the serial execution. Now we go into the land of crazy: Assume I do want this DOP=1 to happen, I could set the parameter in the init.ora, but to highlight it in this case I changed it on the session: alter session set parallel_degree_limit = 1; The result I get is: ERROR: ORA-02097: parameter cannot be modified because specified value is invalid ORA-00096: invalid value 1 for parameter parallel_degree_limit, must be from among CPU IO AUTO INTEGER>=2 Which of course makes perfect sense...

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  • PHP 5.4 Support: Traits

    - by Ondrej Brejla
    Hi all! Today we would like to intorduce you another new PHP 5.4 feature for NetBeans 7.2 which is called Traits. Note: All PHP 5.4 features are available in your projects after setting Project Properties -> Sources -> PHP Version to PHP 5.4 value, or after choosing the same value during a PHP Project creation (in New Project Wizard). If you don't know, what Traits are, just look at the official documentation, or RFC. So what is that exact Trait support in NetBeans? Syntax is recognized correctly and code completion offers declared, inherited stuff from used traits. Note: Just one thing is not supported yet - resolving name conflicts and aliasing of method names (it means that you will not have these "virtual" names in your code completion). We would like to implement it in some next NetBeans release. Sorry for any inconvenience. That's all for today and as usual, please test it and if you find something strange, don't hesitate to file a new issue (component php, subcomponent Editor). Thanks.

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  • JMSContext, @JMSDestinationDefintion, DefaultJMSConnectionFactory with simplified JMS API: TOTD #213

    - by arungupta
    "What's New in JMS 2.0" Part 1 and Part 2 provide comprehensive introduction to new messaging features introduced in JMS 2.0. The biggest improvement in JMS 2.0 is introduction of the "new simplified API". This was explained in the Java EE 7 Launch Technical Keynote. You can watch a complete replay here. Sending and Receiving a JMS message using JMS 1.1 requires lot of boilerplate code, primarily because the API was designed 10+ years ago. Here is a code that shows how to send a message using JMS 1.1 API: @Statelesspublic class ClassicMessageSender { @Resource(lookup = "java:comp/DefaultJMSConnectionFactory") ConnectionFactory connectionFactory; @Resource(mappedName = "java:global/jms/myQueue") Queue demoQueue; public void sendMessage(String payload) { Connection connection = null; try { connection = connectionFactory.createConnection(); connection.start(); Session session = connection.createSession(false, Session.AUTO_ACKNOWLEDGE); MessageProducer messageProducer = session.createProducer(demoQueue); TextMessage textMessage = session.createTextMessage(payload); messageProducer.send(textMessage); } catch (JMSException ex) { ex.printStackTrace(); } finally { if (connection != null) { try { connection.close(); } catch (JMSException ex) { ex.printStackTrace(); } } } }} There are several issues with this code: A JMS ConnectionFactory needs to be created in a application server-specific way before this application can run. Application-specific destination needs to be created in an application server-specific way before this application can run. Several intermediate objects need to be created to honor the JMS 1.1 API, e.g. ConnectionFactory -> Connection -> Session -> MessageProducer -> TextMessage. Everything is a checked exception and so try/catch block must be specified. Connection need to be explicitly started and closed, and that bloats even the finally block. The new JMS 2.0 simplified API code looks like: @Statelesspublic class SimplifiedMessageSender { @Inject JMSContext context; @Resource(mappedName="java:global/jms/myQueue") Queue myQueue; public void sendMessage(String message) { context.createProducer().send(myQueue, message); }} The code is significantly improved from the previous version in the following ways: The JMSContext interface combines in a single object the functionality of both the Connection and the Session in the earlier JMS APIs.  You can obtain a JMSContext object by simply injecting it with the @Inject annotation.  No need to explicitly specify a ConnectionFactory. A default ConnectionFactory under the JNDI name of java:comp/DefaultJMSConnectionFactory is used if no explicit ConnectionFactory is specified. The destination can be easily created using newly introduced @JMSDestinationDefinition as: @JMSDestinationDefinition(name = "java:global/jms/myQueue",        interfaceName = "javax.jms.Queue") It can be specified on any Java EE component and the destination is created during deployment. JMSContext, Session, Connection, JMSProducer and JMSConsumer objects are now AutoCloseable. This means that these resources are automatically closed when they go out of scope. This also obviates the need to explicitly start the connection JMSException is now a runtime exception. Method chaining on JMSProducers allows to use builder patterns. No need to create separate Message object, you can specify the message body as an argument to the send() method instead. Want to try this code ? Download source code! Download Java EE 7 SDK and install. Start GlassFish: bin/asadmin start-domain Build the WAR (in the unzipped source code directory): mvn package Deploy the WAR: bin/asadmin deploy <source-code>/jms/target/jms-1.0-SNAPSHOT.war And access the application at http://localhost:8080/jms-1.0-SNAPSHOT/index.jsp to send and receive a message using classic and simplified API. A replay of JMS 2.0 session from Java EE 7 Launch Webinar provides complete details on what's new in this specification: Enjoy!

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  • IDC and Becham Research: New analyst reports and webcast

    - by terrencebarr
    Embedded Java is getting a lot of attention in the analyst community these days. Check out these new analyst reports and a webcast by IDC as well as Beecham Research. IDC published a White Paper titled “Ghost in the Machine: Java for Embedded Development”, and an accompanying webcast recording. Highlights of the White Paper: The embedded systems industry is projected to continue to expand rapidly, reaching $2.1 trillion in 2015 The market for intelligent systems, where Java’s rich set of services are most needed, is projected to grow to 78% of all embedded systems in 2015  Java is widely used in embedded systems and is expected to continue to gain traction in areas where devices present an application platform for developers The free IDC webcast and White Paper can be accessed here. Beecham Research published a report titled “Designing an M2M Platform for the Connected World”. Highlights of the report: The total revenue for M2M Services is projected to double, from almost $15 billion in 2012 to over $30 billion in 2016 The primary driver for M2M solutions is now enabling new services Important trends that are developing are: Enterprise integration – more data and using the data more strategically, new markets in the Internet of Things (IoT), processing large amounts of data in real time (complex event processing) Using the same software development environment for all parts of an M2M solution is a major advantage if the software can be optimized for each part of the solution The free Beecham Research report can be accessed here. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: iot, Java Embedded, M2M, research, webcast

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  • IDC and Becham Research: New analyst reports and webcast

    - by terrencebarr
    Embedded Java is getting a lot of attention in the analyst community these days. Check out these new analyst reports and a webcast by IDC as well as Beecham Research. IDC published a White Paper titled “Ghost in the Machine: Java for Embedded Development”, and an accompanying webcast recording. Highlights of the White Paper: The embedded systems industry is projected to continue to expand rapidly, reaching $2.1 trillion in 2015 The market for intelligent systems, where Java’s rich set of services are most needed, is projected to grow to 78% of all embedded systems in 2015  Java is widely used in embedded systems and is expected to continue to gain traction in areas where devices present an application platform for developers The free IDC webcast and White Paper can be accessed here. Beecham Research published a report titled “Designing an M2M Platform for the Connected World”. Highlights of the report: The total revenue for M2M Services is projected to double, from almost $15 billion in 2012 to over $30 billion in 2016 The primary driver for M2M solutions is now enabling new services Important trends that are developing are: Enterprise integration – more data and using the data more strategically, new markets in the Internet of Things (IoT), processing large amounts of data in real time (complex event processing) Using the same software development environment for all parts of an M2M solution is a major advantage if the software can be optimized for each part of the solution The free Beecham Research report can be accessed here. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: iot, Java Embedded, M2M, research, webcast

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  • Release 17 is here!

    - by Cheryl
    Our training development team has been busy updating courses to keep pace with the new release of CRM On Demand. Release 17 is here! And I heard recently that it's one of our biggest releases ever. A lot of new features and functionality for you to take advantage of - too much for me to cover in this blog post. But, I thought I'd tell you about a few of my favorites - be sure to take a look at the What's New in Release 17 recording to see the full list, though...because I'm only going to touch on a few. Create your own look - okay, I'm starting with the fun stuff. But, there is a new customizable themes feature so that you can change the look of the application; colors, logo, the shape of the tabs. And it's really easy. There's also a whole new library of ready-made themes for you to pick from if you just want to go with one of those. Use this new feature to match the look of your company logo and color scheme. Or blaze new trails. You can create the look for the whole company, or a different look for each CRM On Demand role. This might especially come in handy if you're using the Partner Relationship Management (PRM) capabilities of CRM On Demand - you can create themes for your partner-facing roles to provide branded partner portals. Speaking of PRM - there are enhancements in this release to help companies better manage their partner relationships. A new Deal Registration object, which is separate from the Opportunity record, and better Special Pricing Request and Marketing Development Fund Request processes, give a lot more flexibility in how companies can build and manage their relationships with partners. Some new options for Forecasts in in Release 17, too. You can now have more than one type of forecast generated each forecast period. For example, you might need to see a forecast of the total opportunity revenue for your sales team, as well as on that breaks down revenue by product. The forecast definition now lets you do that. Other options allow you to make submitting forecasts easier, split opportunity revenue across the team and forecast that split appropriately. And - look for the new Forecast subject area in Answers, for building custom forecast reports. Ever wish you could use Workflow Rules to automatically reassign leads if they haven't been followed up on...or to email a manager if the status of a service request isn't changed after a specified period of time? Then check out the new Wait action for workflows. I think you'll be happy. Ok, enough for today. There is a lot to Release 17 that I didn't mention - a lot has been added for our Life Science industry edition, some new data visibility options, a new Data Loader tool, and more. Stay tuned for more blog posts about these and other Release 17 features in the coming weeks. In the meantime, don't forget about all of the resources we have for you to learn more (see my Learning About Release 17 blog post for details).

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  • RPi and Java Embedded GPIO: Sensor Hardware for Java Enabled Interface

    - by hinkmond
    Now here's the hardware you'll need to make a Java app interface with a static charge sensor connected to your Raspberry Pi via the GPIO port. It means another Fry's run of course. That's not too bad during Christmas since you can browse all the gadget and toys while doing your shopping for sensor hardware for your RPi. Here's a your shopping list: 1 - NTE312 JFET N-channel transistor (this is in place of the MPF-102) 1 - Set of Jumper Wires 1 - LED 1 - 300 ohm resistor 1 - set of header pins Grab all that from Fry's or your local hobby electronics shop and come back here for how to connect it together. Oh, and don't go too crazy buying all the other electronic toys and gadgets that catch your eye because of the holiday displays at the store. Hinkmond

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  • libjpcap.so on Ubuntu for AT&T ARO

    - by Geertjan
    I now have AT&T ARO also running on Ubuntu, in addition to the Windows scenario I blogged about earlier: I managed to get it up and running thanks again to Doug Sillars, who pointed me here: http://developer.att.com/developer/forward.jsp?passedItemId=14100207&passedItemId=14100207 My plan is to make a screencast soon on HOW to port something like ARO, i.e., as an example of how to do something similar yourself, to a plugin for NetBeans IDE, as a follow up to Five Simple Ways to Extend NetBeans IDE. Thanks again, Doug.

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  • Transient VO : Powerful J2EE Design Pattern

    - by Vijay Mohan
    We had a use-case wherein, the communication has to happen between regions residing under differenet taskfows. Essentially, they had a common set of parameters to be used. Initially, we resorted to the  use of pageFlowScope variables, but they are tightly coupled with the individual task flows. So, how the communication has to happen..?Some of the alternatives that we brainstormed into are - 1.usage of adf contextual event - This is a powerful feature indeed for such use-cases, but there is a considerable cost involved with it. So, before resorting to it, you have to make sure that you have good enough reason to use it.It actually does a server roundtrip and also the issue of an event and listening part to it is also something which requires your attention !!2.Use a transientVO with shared data control scope - with shared data control scope, the transient VO rows would be persistent across the task flows in your application. All you have to do is to create the attributes in the transientVO(prefereably with the same names - for the ease of conversion) and create some utility methods in VOImpl for creating row, updating row and deleting a row. You also have to make sure that the vo row is initialized per http request( this you can do in a bookmark method of your index.jspx - residing in adfc-config.xml), else the ui fields binded to the transient vo attributes won't render in UI.Hope, this helps and this should be a common use-case across apps.

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  • Viewing at Impossible Angles

    - by kemer
    The picture of the little screwdriver with the Allen wrench head to the right is bound to invoke a little nostalgia for those readers who were Sun customers in the late 80s. This tool was a very popular give-away: it was essential for installing and removing Multibus (you youngsters will have to look that up on Wikipedia…) cards in our systems. Back then our mid-sized systems were gargantuan: it was routine for us to schlep around a 200 lb. desk side box and 90 lb. monitor to demo a piece of software your smart phone will run better today. We were very close to the hardware, and the first thing a new field sales systems engineer had to learn was how put together a system. If you were lucky, a grizzled service engineer might run you through the process once, then threaten your health and existence should you ever screw it up so that he had to fix it. Nowadays we make it much easier to learn the ins and outs of our hardware with simulations–3D animations–that take you through the process of putting together or replacing pieces of a system. Most recently, we have posted three sophisticated PDFs that take advantage of Acrobat 9 features to provide a really intelligent approach to documenting hardware installation and repair: Sun Fire X4800/X4800 M2 Animations for Chassis Components Sun Fire X4800/X4800 M2 Animations for Sub Assembly Module (SAM) Sun Fire X4800/X4800 M2 Animations for CMOD Download one of these documents and take a close look at it. You can view the hardware from any angle, including impossible ones. Each document has a number of procedures, that break down into steps. Click on a procedure, then a step and you will see it animated in the drawing. Of course hardware design has generally eliminated the need for things like our old giveaway tools: components snap and lock in. Often you can replace redundant units while the system is hot, but for heaven’s sake, you’ll want to verify that you can do that before you try it! Meanwhile, we can all look forward to a growing portfolio of these intelligent documents. We would love to hear what you think about them. –Kemer

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  • The Social Business Thought Leaders - Ray Wang

    - by kellsey.ruppel
    It seems both consumers and businesses are at the peak of the social hype. Overwhelmed by social media channels, platforms, and processes both in their private and professional life, many early adopters are starting to feel the social fatigue. Mirroring what happened with email and web sites during the late 1990's - early 2000's, more and more managers are looking to move from ubiquitous social media tactics to the most appropriate business use case and processes. This step becomes even more important considering the year over year contraction in IT budgets and the consequent need to maximize return on every dollar spent in new technologies. Ray Wang, CEO and Principal Analyst at Constellation Research, suggests engagement through collaborative technologies both as a conceptual model and a transformational tool for enterprises to reap business value. Without participation - the reasoning goes - there is no value and good technology alone is not enough to guarantee employee and customer adoption. Enterprise gamification is a new lever to succeed with Social Business by directing a critical mass of participation towards desired outcomes. What kind of outcomes? A recent study from Constellation Research (see 2012 Q1 Gamification Early Adopters Best Practices) highlights how Marketing, Customer Service and HR are leading the pack with gamification in processes such as: Sustaining long term customer loyalty (76.4%) Improving response in campaign to lead (74.5%) Right channeling incidents for resolution in social media (67.3%) Growing the number service and support incidents resolved by the community (63.6%) Improving employee referral rates and effective recruiting (43.6%) Driving on-boarding success with new hires (20%) More than simply adding badges, points and leaderboards to existing processes, enterprise gamification should be holistically embedded into employee and customer experience to stimulate specific behaviors. According to Ray Wang this can be done at three core levels: Measurable actions. The behaviors we want to facilitate consist of granular actions (i.e likes, comments, posts, recommendations, etc) and more complex actions (i.e projects, initiatives, programmes) attributed to individuals, groups and/or external actors  Reputation. The reputation an individual has earned through his actions is a key factor in building motivation among others and it is determined by its identity, social standing status and competitiveness Incentives or the intrinsic and extrinsic rewards that motivate behaviors and drive actions Listen to Ray Wang's video-interview to learn more about the dynamics that are shaping the future of collaboration and how gamification can help organizations attain new levels of engagement.

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