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  • Webcast: Attack of the Customers- The rise of the Empowered Consumer

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Watch Paul Gillin, author of “Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim,” and Oracle Social Cloud Vice President Erika Brookes, talk about the rise of the empowered consumer. Watch now! /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Creating Descriptive Flex Field (DFF) Bean in OAF

    - by Manoj Madhusoodanan
    In this blog I will explain how to add a custom DFF in a custom OAF page.I am using XXCUST_DFF_DEMO table to store the DFF values.Also I am using custom DFF named XXCUST_PERSON_DFF.  Following steps needs to be performed to create this solution. 1) Register the custom table in Oracle Application2) Register the DFF3) Define the segments of DFF4) Create BC4J components for OAF and OA Page which holds the DFF I will explain the steps in detail below. Register the custom table in Oracle Application I am using custom DFF here so I have to register the custom table which I am going to capture the values.Please click here to see the table script. I am using the AD_DD package to register the custom table.Please click here to see the table registration script. Please verify the table has registered successfully. Navigation: Application Developer > Application > Database > Table Table has registered successfully. Register the DFF Next step is to register the DFF. Navigate to Application Developer > Flex Field > Descriptive > Register. Give details as below. Click on Reference Fields and set the Reference Field as ATTRIBUTE_CATEGORY. Click on the Columns button to verify that the columns ATTRIBUTE_CATEGORY,ATTRIBUTE1 .... ATTRIBUTE30 are enabled. DFF has registered successfully. Define the segments of DFF Here I am going to define the segments of the DFF.Navigate to Application Developer > Flex Field > Descriptive > Segments.Query for "XXCUST - Person DFF". Uncheck "Freeze Flexfield Definition". In my DFF the reference field I want to display a value set which has values "Permanent" and "Contractor". So define a value set  XXCUST_EMPLOYMENT_TYPE. Navigation: Application Developer > Flex Field > Descriptive > Validation > Sets After that assign the values to above created value sets. Navigation: Application Developer > Flex Field > Descriptive > Validation > Values Assign XXCUST_EMPLOYMENT_TYPE to Context Field Valueset. Setup the Context Field Values based on below table. Context Code Segments Global Data Elements Phone Number Email Fax Contractor Manager Extension Number CSP Name Permanent Extension Number Access Card Number Phone Number,Email and Fax displays always.When user choose Context Value as "Contractor" Manager Extension Number and CSP Name will show.In case of "Permanent" Extension Number and Access Card Number will show.  Assign value set also as follows. For Global Data Elements following are the segments. For "Contractor" following are the segments. For "Permanent" following are the segments. Check the "Freeze Flexfield Definition" check box and save.Standard concurrent program "Flexfield View Generator" will generate XXCUST_DFF_DEMO_DFV view which we mentioned in the DFF registration step.  Now the DFF has created successfully and ready to use. Create BC4J components for OAF and OA Page which holds the DFF Create the BC4J components ( EO,VO and AM) appropriately.Create the page based on the created VO.For DFF create an item of type "flex" with following property.  Note: You cannot create a flex item directly under a messageComponentLayout region, but you can create a messageLayout region under the messageComponentLayout region and add the flex item under the messageLayout region. In the Segment List property give the segment names which you want to display.The syntax of this is Global Data Elements|SEGMENT 1|...|SEGMENT N||[Context Code1]|SEGMENT 1|...|SEGMENT N||[Context Code2]|SEGMENT 1|...|SEGMENT N||... Eg: Global Data Elements|Phone Number|Email|Fax||Contractor|Manager Extension Number|CSP Name||Permanent|Extension Number|Access Card Number When you change the Context Value corresponding segments will display automatically by PPR in the page. You can attach partial action to the DFF bean programmatically so that you can identify the action related to DFF. pageContext.getParameter(EVENT_PARAM) will return "FLEX_CONTEXT_CHANGEDPersonDFF" when you change the DFF Context. Page is ready and you can test. When you choose "Contract" following output you can see. When you choose "Permanent" following output you can see.  Give proper values and press Apply.You can see values populated in the table.

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  • EBS + 11g Database Upgrade Best Practices Whitepaper Available

    - by Steven Chan
    I returned from OAUG/Collaborate with a cold and multiple overlapping development crises.  Fun.  Now that those are (mostly) out of the way, it's time to get back to clearing out my article backlog.  Premier Support for the 10gR2 database ends in July 2010.  If you haven't already started planning your 11g database upgrade, we recommend that you start soon.  We have certified both the 11gR1 (11.1.0.7) and 11gR2 (11.2.0.1) databases with Oracle E-Business Suite; see this blog's Certification summary to links to articles with the details.Our Applications Performance Group has reminded me that they have a whitepaper loaded with practical tips intended to make your 11g database upgrade easier.  No vacuous marketing rhetoric here -- this is strictly written for DBAs.  A must-read if you haven't already upgraded to either 11gR1 or 11gR2, and highly recommended even if you have.  You can download this whitepaper here:Upgrade to 11g Performance Best Practices (PDF, 184K)

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  • EBS 12.0 Minimum Requirements for Extended Support Finalized

    - by Steven Chan
    Oracle E-Business Suite Release 12.0 will transition from Premier Support to Extended Support on February 1, 2012.  New EBS 12.0 patches will be created and tested during Extended Support against the minimum patching baseline documented in our E-Business Suite Error Correction Support Policy (Note 1195034.1).These new technical requirements have now been finalized.  To be eligible for Extended Support, all EBS 12.0 customers must apply the EBS 12.0.6 Release Update Pack, technology stack infrastructure updates, and updates for EBS products if they're shared or fully-installed.  The complete set of minimum EBS 12.0 baseline requirements are listed here:E-Business Suite Error Correction Support Policy (Note 1195034.1)

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  • Itautec Accelerates Profitable High Tech Customer Service

    - by charles.knapp
    Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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  • EPM 11.1.1 - EPM Infrastructure Tuning Guide v11.1.1.3

    - by Ahmed Awan
    This edition applies to EPM 9.3.1, 11.1.1.1, 11.1.1.2 & 11.1.1.3 only. INTRODUCTION:One of the most challenging aspects of performance tuning is knowing where to begin. To maximize Oracle EPM System performance, all components need to be monitored, analyzed, and tuned. This guide describe the techniques used to monitor performance and the techniques for optimizing the performance of EPM components. Click to Download the EPM 11.1.1.3 Infrastructure Tuning Whitepaper (Right click or option-click the link and choose "Save As..." to download this file)

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  • New Tuxedo White Papers

    - by todd.little
    As part of the Tuxedo 11gR1 release, I've written two new white papers on Tuxedo. One is called "Tuxedo in a SOA World" and discusses how Tuxedo fits into SOA based applications. It covers most of the various connectivity options from Tuxedo into SOA environments and gives guidance as to which connectivity options are best suited for a particular application requirement. The other white paper "SCA: Bringing Modern SOA Programing to Tuxedo" is of a more technical bent and focuses on using the SCA features in SALT to easily build SOA based applications on Tuxedo without using a lot of technical APIs. In fact, services built using SALT's SCA support don't require any technical APIs, just pure business logic, and SCA clients need at most a couple of API calls, simply to look up a service. You can find these two new white papers as well as some additional white papers at http://www.oracle.com/technology/products/tuxedo/index.html.

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  • Mike Neuenschwander on the Identity Platform

    - by Naresh Persaud
    If you are in London on March 22nd, check out the Identity Platform Event. Mike is deeply passionate about the platform. I caught up with Mike recently for an interview to discuss his perspective on the Oracle Identity Platform. Identity Management is not a department level initiative. To unlock the business potential of Identity Management, we have to think organizationally and holistically. To learn more about how to take a strategic approach to Identity Management, visit one of our physical events globally.  Here are some of the listings and registrations world wide: North America, Asia Pacific, Europe .

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  • Tom Kyte szeminárium Budapesten, 2010. ápr. 19-20.

    - by Fekete Zoltán
    Még lehet jelentkezni Tom Kyte 2010-es budapesti szemináriumára, az itt található linkeken keresztül: - 2010. április 19-20., Budapesten tantermi szeminárium keretében. Témák: The top 10 - no 11 - new features of Oracle; Database 11g; All about binding; Materialized Views, Caching; Effective Indexing; Storage Techniques; Reorganizing objects - when and how. ASK TOM!

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  • Java EE 7 interview @ InfoQ

    - by alexismp
    Anil Gaur, the head of JavaEE and GlassFish at Oracle, was recently interviewed by InfoQ on the progress and scope of Java EE 7. Make sure you read this for an up-to-date status. It turns out that the final release of Java EE 7 in now slated for late Q1, early Q2, 2013 with most specs expected t be at the Public Review stage by this summer. In addition to the improvements to the JMS, JAX-RS, JPA and JSF specifications Anil also covers the new JSON and WebSockets JSRs and gives a complete overview of the Java EE platform at it is shaping up with PaaS as its main theme.

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  • Can’t Miss Webinar: The Nine Cs of Customer Engagement

    - by Christie Flanagan
    In recent years, we’ve seen social media evolve from a cool but unproven medium to become the foundation of pragmatic social business and a driver of business value.  Yet, with the onset of social media fatigue, time seems to be running out for businesses to make the most out of this important channel for customer engagement. Attend our upcoming webcast to hear industry analyst R “Ray” Wang of Constellation Research explain how to apply the nine Cs of customer engagement. Hosted by Senior Director of Evangelism for Oracle WebCenter, Christian Finn, this webcast promises a lively discussion where you'll learn: How to overcome social media fatigue and make the most of the medium Why engagement is the most critical factor in the age of overexposure The nine pillars of successful customer engagement This event is part of our Social Business Thought Leaders Webcast Series featuring industry experts with leading perspectives about how social tools, technology, and the changing workplace are affecting businesses today. You can register for upcoming webcasts or view past webcasts on demand here.

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  • Eclipse Indigo is here

    - by alexismp
    The yearly Eclipse update is here, and it's called Indigo. As with every release this is the synchronized release of a large number of projects : 62 this year. Some of the new features include Maven Integration (via M2E, a new project with this release), support for Hudson (via Mylyn), as well as the integration of EclipseLink 2.3 (which does multitenancy and more, see release page, blog). Support for Java 7 is expected for the September update release. The "Eclipse IDE for Java EE Developers" bundle is 210 MB. Support for GlassFish is available today as well! The GlassFish plugin now offers the ability to deploy to remote running GlassFish instances and supports version 3.0.x and 3.1.x (including recent promoted builds). That GlassFish plugin for Indigo also works for the earlier Helios release. The update to Oracle Enterprise Pack for Eclipse (OEPE) will come with the Indigo September (3.7.1) update. Here is some coverage for this major release: PressRelease, DZone, InfoQ.

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  • Exadata Storage Server software upgrade is a new era in Patching

    - by Luis Moreno Campos
    Since it was first released, Exadata Storage Server software has been releasing patch releases like every software on the planet. Storage administrators would have to do this, but by some weird tradition, no matter what level of technology, if it says "Oracle" in it, IT Managers will immediately associate this with a task for the DBA. Not the case, but if it falls onto a DBA lap, fear no evil.The last patch released for Exadata Cells, is a true master piece in patching technology. This sentence is not mine, it's from both the customer and the partner that witnessed how 3 Exadata Cells where patch in less than 4 hours, after 12 months of without a single upgrade.The patch manager that takes care of everything will patch not only the software but also the firmware and the operating system. And you know it will all work out because back in the lab everything was already tested.All you have to do is stare at the 3 Sun ILOM Windows from the 3 cells and watch as they boot and reboot, patch and fix to the latest versions all layers of the storage machines. It's a new era in Patching technology!LMC

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  • New ADF Desktop Integration Components Demo Available

    - by juan.ruiz
    The new ADF Desktop Integration Components demo is available on the OTN and can be downloaded and ran in a standalone way.  The demo follows the same principles of the  ADF Faces and DVT Components demo, presenting the list of all the components available with its corresponding properties as well as feature demos exposing advanced functionality of the framework. It is a great demo that exposes from the very basics of each visual component as well as advanced functionality such as dependent list of values, master-details integration, event handling, integration with ADF Faces and web interfaces and parameter passing between ADF applications to excel. You need JDeveloper PS1 (11.1.2.0) and a Oracle database to install the sample schema. Your feedback is always welcome -let us know what you think. Access the demo here.

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  • Integrating OSB - B2B for a healthcare scenario

    - by Ramesh Nittur
    Usecase 1: Admin to send a HL7 Message to Pharmacy. OSB to use B2B for translating the XML document to HL7 native document using the translation webservice exposed by B2B. B2B configuration Oracle B2B 11g PS2 release has exposed a webservices to translate XML document to Native document. This service needs an outbound agreement configured with "HL7 Message Facility ID" as the Identifier. Document Type and revision can be identified from the document itself. B2B translation webservice can be used in two mode, one for only translation and another for translation and routing. OSB-B2B Integration sample are developed based on the "b2b-005-hl7" sample in OTN. We are not going to discuss about the b2b metadata configuration creation details, as it is dealt detail in OTN sample document. OSB Configuration Steps to create OSB Configuration sample: Create a OSB Project with name OSB-B2B Create BusinessService with name B2BBusinessService to consume B2B TranslateService URL http://<host:8001>/b2b/services/ TranslateService

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  • How-to call server side Java from JavaScript

    - by frank.nimphius
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The af:serverListener tag in Oracle ADF Faces allows JavaScript to call into server side Java. The example shown below uses an af:clientListener tag to invoke client side JavaScript in response to a key stroke in an Input Text field. The script then call a defined af:serverListener by its name defined in the type attribute. The server listener can be defined anywhere on the page, though from a code readability perspective it sounds like a good idea to put it close to from where it is invoked. <af:inputText id="it1" label="...">   <af:clientListener method="handleKeyUp" type="keyUp"/>   <af:serverListener type="MyCustomServerEvent"                      method="#{mybean.handleServerEvent}"/> </af:inputText> The JavaScript function below reads the event source from the event object that gets passed into the called JavaScript function. The call to the server side Java method, which is defined on a managed bean, is issued by a JavaScript call to AdfCustomEvent. The arguments passed to the custom event are the event source, the name of the server listener, a message payload formatted as an array of key:value pairs, and true/false indicating whether or not to make the call immediate in the request lifecycle. <af:resource type="javascript">     function handleKeyUp (evt) {    var inputTextComponen = event.getSource();       AdfCustomEvent.queue(inputTextComponent,                         "MyCustomServerEvent ",                         {fvalue:component.getSubmittedValue()},                         false);    event.cancel();}   </af:resource> The server side managed bean method uses a single argument signature with the argument type being ClientEvent. The client event provides information about the event source object - as provided in the call to AdfCustomEvent, as well as the payload keys and values. The payload is accessible from a call to getParameters, which returns a HashMap to get the values by its key identifiers.  public void handleServerEvent(ClientEvent ce){    String message = (String) ce.getParameters().get("fvalue");   ...  } Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Find the tag library at: http://download.oracle.com/docs/cd/E15523_01/apirefs.1111/e12419/tagdoc/af_serverListener.html

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  • Troubleshooting Wiki for the Siebel Plug-in

    - by Kenneth E.
    There are a number of initiatives underway to provide better troubleshooting tools and diagnostics for the Siebel Plug-in.  We'll make sure that we announce those as soon as they are available.In the meantime, I wanted to make everyone aware of an existing Wiki that provides troubleshooting tips/techniques, as well as a list of common issues.  Unfortunately, this Wiki is only accessbile to internal Oracle employees.  The wiki is located here.In addition to the troubleshooting information, one of the more valuable aspects of the Wiki is a listing of the latest requried patches for the Siebel Plug-in.  This list is maintained by our Engineering staff, and reflects the latest information on required patches for all current releases (i.e., 12c, 11g, and 10.2.0.5).  The list of patches can be accessed here.

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  • EPM 11.1.2 - In WebLogic Server, Enable Native IO Performance Pack

    - by Ahmed Awan
    Performance can be improved by enabling native IO in production mode. WebLogic Server benchmarks show major performance improvements when native performance packs are used on machines that host Oracle WebLogic Server instances. Important Note:  Always enable native I/O, if available, and check for errors at startup to make sure it is being initialed properly. Tip: The use of NATIVE performance packs are enabled by default in the configuration shipped with your distribution. You can use the Administration Console to verify that performance packs are enabled by clicking on each managed server and click on Tuning tab.

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  • Concurrent Business Events

    - by Manoj Madhusoodanan
    This blog describes the various business events related to concurrent requests.In the concurrent program definition screen we can see the various business events which are attached to concurrent processing. Following are the actual definition of above business events. Each event will have following parameters. Create subscriptions to above business events.Before testing enable profile option 'Concurrent: Business Intelligence Integration Enable' to Yes. ExampleI have created a scenario.Whenever my concurrent request completes normally I want to send out file as attachment to my mail.So following components I have created.1) Host file deployed on $XXCUST_TOP/bin to send mail.It accepts mail ids,subject and output file.(Code here)2) Concurrent Program to send mail which points to above host file.3) Subscription package to oracle.apps.fnd.concurrent.request.completed.(Code here)Choose a concurrent program which you want to send the out file as attachment.Check Request Completed check box.Submit the program.If it completes normally the business event subscription program will send the out file as attachment to the specified mail id.

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  • Mismanaged Session Cookie Issue Fixed for EBS in JRE 1.6.0_23

    - by Steven Chan
    At last:  some good news for those of you affected by the mismanaged session cookie issue in E-Business Suite environments.  This issue is resolved by the latest Sun Java Runtime Environment 1.6.0_23 (a.k.a. JRE 6u23, internal version 1.6.0_23-b05).See the 1.6.0_23 Update Release Notes for details about what has changed in this release.  This release is available for download from the usual Sun channels and through the 'Java Automatic Update' mechanism.This JRE release has been certified with both Oracle E-Business Suite Release 11i and 12.  We recommend this release for all E-Business Suite users.

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  • Replication - between pools in the same system

    - by Steve Tunstall
    OK, I fully understand that's it's been a LONG time since I've blogged with any tips or tricks on the ZFSSA, and I'm way behind. Hey, I just wrote TWO BLOGS ON THE SAME DAY!!! Make sure you keep scrolling down to see the next one too, or you may have missed it. To celebrate, for the one or two of you out there who are still reading this, I got something for you. The first TWO people who make any comment below, with your real name and email so I can contact you, will get some cool Oracle SWAG that I have to give away. Don't get excited, it's not an iPad, but it pretty good stuff. Only the first two, so if you already see two below, then settle down. Now, let's talk about Replication and Migration.  I have talked before about Shadow Migration here: https://blogs.oracle.com/7000tips/entry/shadow_migrationShadow Migration lets one take a NFS or CIFS share in one pool on a system and migrate that data over to another pool in the same system. That's handy, but right now it's only for file systems like NFS and CIFS. It will not work for LUNs. LUN shadow migration is a roadmap item, however. So.... What if you have a ZFSSA cluster with multiple pools, and you have a LUN in one pool but later you decide it's best if it was in the other pool? No problem. Replication to the rescue. What's that? Replication is only for replicating data between two different systems? Who told you that? We've been able to replicate to the same system now for a few code updates back. These instructions below will also work just fine if you're setting up replication between two different systems. After replication is complete, you can easily break replication, change the new LUN into a primary LUN and then delete the source LUN. Bam. Step 1- setup a target system. In our case, the target system is ourself, but you still have to set it up like it's far away. Go to Configuration-->Services-->Remote Replication. Click the plus sign and setup the target, which is the ZFSSA you're on now. Step 2. Now you can go to the LUN you want to replicate. Take note which Pool and Project you're in. In my case, I have a LUN in Pool2 called LUNp2 that I wish to replicate to Pool1.  Step 3. In my case, I made a Project called "Luns" and it has LUNp2 inside of it. I am going to replicate the Project, which will automatically replicate all of the LUNs and/or Filesystems inside of it.  Now, you can also replicate from the Share level instead of the Project. That will only replicate the share, and not all the other shares of a project. If someone tells you that if you replicate a share, it always replicates all the other shares also in that Project, don't listen to them.Note below how I can choose not only the Target (which is myself), but I can also choose which Pool to replicate it to. So I choose Pool1.  Step 4. I did not choose a schedule or pick the "Continuous" button, which means my replication will be manual only. I can now push the Manual Replicate button on my Actions list and you will see it start. You will see both a barber pole animation and also an update in the status bar on the top of the screen that a replication event has begun. This also goes into the event log.  Step 5. The status bar will also log an event when it's done. Step 6. If you go back to Configuration-->Services-->Remote Replication, you will see your event. Step 7. Done. To see your new replica, go to the other Pool (Pool1 for me), and click the "Replica" area below the words "Filesystems | LUNs" Here, you will see any replicas that have come in from any of your sources. It's a simple matter from here to break the replication, which will change this to a "Local" LUN, and then delete the original LUN back in Pool2. Ok, that's all for now, but I promise to give out more tricks sometime in November !!! There's very exciting stuff coming down the pipe for the ZFSSA. Both new hardware and new software features that I'm just drooling over. That's all I can say, but contact your local sales SC to get a NDA roadmap talk if you want to hear more.   Happy Halloween,Steve 

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  • The Modern Marketer’s Guide to Connected Customer Journeys

    - by Richard Lefebvre
    By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellar experience at every touch point. And when you don’t get it, that brand has potentially alienated the experience, as well as their shot at engaging with you in more meaningful ways. Oracle Marketing Cloud partnered with marketingfinder.co.uk to conduct a survey exploring how marketers are adapting to this new age of the customer and the challenges they face. Less than half (40%) of marketers in the study were able to track the customer journey across channels. These findings, as well as other data points showcasing marketers’ challenges, are explored in our latest eBook, “The Modern Marketer's Guide to Connected Customer Journeys.” Read the entire article and order your copy of the full report here

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  • Innovating with Customer Needs Management

    - by Anurag Batra
    We're pleased to announce the addition of Agile Customer Needs Management (CNM) to the portfolio of PLM offerings by Oracle. CNM allows manufacturing companies to capture the voice of the customer and market, and arm their product designers with the information that they need to better meet customer requirements. It's an Enterprise 2.0 product that focuses on the quick information capture, ease of organizing information and association of that information with the product record - some of the key aspects of early stage innovation. Read on to learn more about this revolutionary new product that redefines how information is used to drive innovation.

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  • Retrieve Performance Data from SOA Infrastructure Database

    - by fip
    My earlier blog posting shows how to enable, retrieve and interpret BPEL engine performance statistics to aid performance troubleshooting. The strength of BPEL engine statistics at EM is its break down per request. But there are some limitations with the BPEL performance statistics mentioned in that blog posting: The statistics were stored in memory instead of being persisted. To avoid memory overflow, the data are stored to a buffer with limited size. When the statistic entries exceed the limitation, old data will be flushed out to give ways to new statistics. Therefore it can only keep the last X number of entries of data. The statistics 5 hour ago may not be there anymore. The BPEL engine performance statistics only includes latencies. It does not provide throughputs. Fortunately, Oracle SOA Suite runs with the SOA Infrastructure database and a lot of performance data are naturally persisted there. It is at a more coarse grain than the in-memory BPEL Statistics, but it does have its own strengths as it is persisted. Here I would like offer examples of some basic SQL queries you can run against the infrastructure database of Oracle SOA Suite 11G to acquire the performance statistics for a given period of time. You can run it immediately after you modify the date range to match your actual system. 1. Asynchronous/one-way messages incoming rates The following query will show number of messages sent to one-way/async BPEL processes during a given time period, organized by process names and states select composite_name composite, state, count(*) Count from dlv_message where receive_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; 2. Throughput of BPEL process instances The following query shows the number of synchronous and asynchronous process instances created during a given time period. It list instances of all states, including the unfinished and faulted ones. The results will include all composites cross all SOA partitions select state, count(*) Count, composite_name composite, component_name,componenttype from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype order by count(*) desc; 3. Throughput and latencies of BPEL process instances This query is augmented on the previous one, providing more comprehensive information. It gives not only throughput but also the maximum, minimum and average elapse time BPEL process instances. select composite_name Composite, component_name Process, componenttype, state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime from cube_instance where creation_date >= to_timestamp('2012-10-24 21:00:00','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('2012-10-24 21:59:59','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;   4. Combine all together Now let's combine all of these 3 queries together, and parameterize the start and end time stamps to make the script a bit more robust. The following script will prompt for the start and end time before querying against the database: accept startTime prompt 'Enter start time (YYYY-MM-DD HH24:MI:SS)' accept endTime prompt 'Enter end time (YYYY-MM-DD HH24:MI:SS)' Prompt "==== Rejected Messages ===="; REM 2012-10-24 21:00:00 REM 2012-10-24 21:59:59 select count(*), composite_dn from rejected_message where created_time >= to_timestamp('&&StartTime','YYYY-MM-DD HH24:MI:SS') and created_time <= to_timestamp('&&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_dn; Prompt " "; Prompt "==== Throughput of one-way/asynchronous messages ===="; select state, count(*) Count, composite_name composite from dlv_message where receive_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and receive_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, state order by Count; Prompt " "; Prompt "==== Throughput and latency of BPEL process instances ====" select state, count(*) Count, trunc(Max(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MaxTime, trunc(Min(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) MinTime, trunc(AVG(extract(day from (modify_date-creation_date))*24*60*60 + extract(hour from (modify_date-creation_date))*60*60 + extract(minute from (modify_date-creation_date))*60 + extract(second from (modify_date-creation_date))),4) AvgTime, composite_name Composite, component_name Process, componenttype from cube_instance where creation_date >= to_timestamp('&StartTime','YYYY-MM-DD HH24:MI:SS') and creation_date <= to_timestamp('&EndTime','YYYY-MM-DD HH24:MI:SS') group by composite_name, component_name, componenttype, state order by count(*) desc;  

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  • Matthias Weiss: Virtualisierung - auf allen Ebenen. Da ist Potential im Mittelstand.

    - by A&C Redaktion
    Vom Storage, über den Server bis hin zum Desktop. Virtualisierung ist nur eine Technologie, intelligent die Ressourcen zu managen. Es ist gerade das Potenzial der Kostenersparnis, so Matthias Weiss, Direktor Mittelstand Technologie, das gerade bei mittelständischen Unternehmen Virtualisierung so begehrt macht. Es gibt heute bereits Virtualisierungslösungen von Oracle, die neue Chancen zur Umsatzsteigerung für Beratungsleistungen ermöglichen.  Wie sich die langfristige IT-Strategie bei mittelständischen Unternehmen durch Partner positiv beeinflussen lässt? Eine Frage, auf die Matthias Weiss auch eine Antwort im folgenden Video bereit hält.

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