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  • REMINDER : SPARC T4 Servers and ZFS Storage Appliance Demo Equipment Purchase Opportunity

    - by Cinzia Mascanzoni
    Please mark your calendars for the SPARC T4 Servers and ZFS Storage Appliance Demo Program webcast on November 22nd at 12 noon GMT/ 1pm CET and learn how you can take the maximum advantage from this unique opportunity. The objective of this call is to share value, details, guidelines and rules of this demo program with you. Go on the EMEA VAD Resource Center to find more info and the details to access the webcast.

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  • JavaOne Countdown, Are you ready?

    - by Angela Caicedo
    This is a great time of the year!  Not only does the weather start cooling down a bit, but it's time to get ready for JavaOne 2012.  It feels so long since my last JavaOne (last year I missed it because I was on a mom duty), so this year I couldn't be happier to be this close to the action again.  Have you ever been at JavaOne?  There are a million great reasons to love JavaOne, and the most important for me is the atmosphere of the conference: The Java community is there, and Java is in the air! This year we have more than 450 sessions, and there are HOLs (Hands on labs) to get your hands dirty with code.  In addition, there will be very cool demos, an exhibition hall. and a DEMOground.  During the whole time, you will have the opportunity to interact with the speakers, discuss topics and concerns, and even have a drink! Oh yes, I almost forgot, there will be lots of fun even apart from the technology!  For example there will be a Geek Bike Ride, a Thirsty Bear party, and the Appreciation Party with Pearl Jam and Kings of Leon.  How can this get any better! So, are you ready yet?  Have you registered?  If not, just follow this "Register for JavaOne" link and we'll see you there! P.S.  Little known fact: If you are a student you can get your pass for free!!!

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  • MySQL Workbench 5.2.43 GA released

    - by Alfredo Kojima
    The MySQL developer tools team announces the availability of version 5.2.43 of the MySQL Workbench GUI tool. This version contains various fixes and minor enhancements and includes 53 resolved bugs. With this version, Fedora 15 packages are replaced with Fedora 17. Also, Gatekeeper in Mac OS X Mountain Lion is now properly handled. For a full list of issues fixed in this release, see http://dev.mysql.com/doc/workbench/en/changes-5.2.x.html Please get your copy from our Downloads site. In Windows, you can also use the MySQL Windows Installer to update Workbench. Sources and binary packages are available for several platforms, including Windows, Mac OS X and Linux. http://dev.mysql.com/downloads/workbench/ Workbench Documentation can be found here. http://dev.mysql.com/doc/workbench/en/index.html Utilities Documentation can be found here. http://dev.mysql.com/doc/workbench/en/mysql-utilities.html If you need any additional info or help please get in touch with us. Post in our forums or leave comments on our blog pages. - The MySQL Workbench Team

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  • Employee Engagement: Drive Business Value

    - by Kellsey Ruppel
    As we’ve been discussing this week, employee engagement is extremely important and you’ve probably realized that effectively engaging your employees is essential to driving business value. Your employees are the ones responsible for executing on the business’ objectives. Your employees (in the sales & service departments) are the ones interacting with your customers the most, so delivering on customer expectations and attaining high levels of customer engagement are simply not possible without successfully empowering these this stakeholder group. High employee and partner engagement can have many benefits including: Higher levels of employee productivity Longer employee retention Stronger, more enduring and more successful relationships Serving as ambassadors for an organization’s brand More likely to deliver excellent customer service Referring others for hire Recommending the organization’s products and services Sharing feedback with their colleagues In a way, engagement is a measure of employee investment in an organization’s mission and brand. And then you have the enablement piece of this as well.  It’s hard to imagine a high level of engagement existing among employees who don’t feel that they’ve been enabled to do their jobs very efficiently or effectively. You’re just not going to find high engagement among people if the everyday processes and technologies  they work with make it a challenge for them to access, share and manage the information  they need do their jobs or if they’re unable to effectively collaborate around the projects they’re working on. How does your organization measure on the employee engagement spectrum? We’ve got a number of different resources to help you get started! Portal Resource Center Video: Got a minute? WebCenter in Action Webcast Series Portal Engagement Webcast 

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  • Concurrency Utilities for Java EE 6: JSR 236 Rebooting

    - by arungupta
    JSR 166 added support for concurrency utilities in the Java platform. The JSR 236's, a.k.a Concurrency Utilities for Java EE, goal was to extend that support to the Java EE platform by adding asynchronous abilities to different application components. The EG was however stagnant since Dec 2003. Its coming back to life with the co-spec lead Anthony Lai's message to the JSR 236 EG (archived here). The JSR will be operating under JCP 2.8's transparency rules and can be tracked at concurrency-spec.java.net. All the mailing lists are archived here. The final release is expected in Q1 2013 and the APIs will live in the javax.enterprise.concurrent package. Please submit your nomination if you would like to join this EG.

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  • Identify high CPU consumed thread for Java app

    - by Vincent Ma
    Following java code to emulate busy and Idle thread and start it. import java.util.concurrent.*;import java.lang.*; public class ThreadTest {    public static void main(String[] args) {        new Thread(new Idle(), "Idle").start();        new Thread(new Busy(), "Busy").start();    }}class Idle implements Runnable {    @Override    public void run() {        try {            TimeUnit.HOURS.sleep(1);        } catch (InterruptedException e) {        }    }}class Busy implements Runnable {    @Override    public void run() {        while(true) {            "Test".matches("T.*");        }    }} Using Processor Explorer to get this busy java processor and get Thread id it cost lots of CPU see the following screenshot: Cover to 4044 to Hexadecimal is oxfcc. Using VistulVM to dump thread and get that thread. see the following screenshot In Linux you can use  top -H to get Thread information. That it! Any question let me know. Thanks

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  • Where I'll Be At JavaOne 2012

    - by Geertjan
    Fun and games for me at JavaOne 2012. Below are the sessions/BOFs/tutorials I'll be attending. The items in red are the sessions and BOFs where I'll be speaking, either as the main/only speaker or as a supporting speaker in someone else's presentation, while the other items (except for the NetBeans booth duties and mini presentations, which are included below) are items I'm interested in and so will be sitting in the audience: Sunday: NetBeans Day Monday: 10:00 - 12:00 TUT4801: Make Your Clients Richer: JavaFX and the NetBeans Platform 12:20 - 12:30 Mini Presentation in OTN Lounge: What's New in NetBeans IDE? 13:00 - 14:00 CON7050: How My Life Would Have Been So Much Better If We Had Used the NetBeans Platform 14:30 - 14:40 Mini Presentation in OTN Lounge: NetBeans and Java EE 15:00 - 16:00 CON4038: Project EASEL: Developing and Managing HTML5 in a Java World 16:30 - 17:15 BOF6151: NetBeans.Next: The Roadmap Ahead 17:30 - 18:15 BOF3332: Lessons Learned in Writing a PDF-to-JavaFX Converter for NetBeans 18:30 - 19:15 BOF4920: Runtime Class Reloading for Dummies Tuesday: 9:30 - 11:30 NetBeans Booth 11:30 - 12:30 CON6139: Lessons Learned in Building Enterprise and Desktop Applications with the NetBeans IDE 13:00 - 14:00 CON4387: Bringing Mylyn to NetBeans and OSGi, Bridging Their Worlds 14:30 - 14:40 Mini Presentation in OTN Lounge: NetBeans Java Editor 15:30 - 17:30 NetBeans Booth 17:30 - 18:15 BOF3665: Custom Static Code Analysis 18:30 - 19:15 BOF5806: Doing JSF Development in the NetBeans IDE  Wednesday: 8:30 - 9:30 CON5132: NetBeans Plug-in Development: JRebel Experience Report 10:00 - 11:00 CON2987: Unlocking the Java EE 6 Platform 11:30 - 12:30 CON10140: Delivering Bug-Free, More Efficient Code for the Java Platform 13:00 - 14:00 CON3826: Patterns for Modularity: What Modules Don’t Want You to Know 14:30 - 14:40 Mini Presentation in OTN Lounge: NetBeans Platform 15:00 - 16:00 CON3160: Dynamic Class Reloading in the Wild with Javeleon Thursday: 12:30 - 13:30 CON4952: NetBeans Platform Panel Discussion 14:00 - 15:00 CON11879: Getting Started with the NetBeans Platform There are several sessions/BOFs I would have liked to be able to attend, but because of clashes with other sessions that I need to see slightly more urgently, I won't be able to attend those, unfortunately. Will be a busy but interesting time, as always! The entire list of NetBeans-oriented sessions can be found here: http://netbeans.org/community/articles/javaone/2012/index.html

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  • New Java Tutorials Updated

    - by hinkmond
    The new Java Tutorials are here! The new Java Tutorials are here! So what? So, you can read them on your iPad thingie--if that's how you roll, that is... See: Read New Java Tutorials Here's a quote: What's New The Java Tutorials are continuously updated to keep up with changes to the Java Platform and to incorporate feedback from our readers. Recent updates include the following features: The Generics lesson has been completely reworked... The Java Tutorials are now available in two ebook formats: mobi ebook files for Kindle. ePub ebook files for iPad, Nook, and other eReaders that support the ePub format. Just kick back, open up your favorite tablet or eReader and learn all about the new things in the Java platform. Nice. All you need now is a cool drink and you're all set! Hinkmond

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  • Implementing a Custom Coherence PartitionAssignmentStrategy

    - by jpurdy
    A recent A-Team engagement required the development of a custom PartitionAssignmentStrategy (PAS). By way of background, a PAS is an implementation of a Java interface that controls how a Coherence partitioned cache service assigns partitions (primary and backup copies) across the available set of storage-enabled members. While seemingly straightforward, this is actually a very difficult problem to solve. Traditionally, Coherence used a distributed algorithm spread across the cache servers (and as of Coherence 3.7, this is still the default implementation). With the introduction of the PAS interface, the model of operation was changed so that the logic would run solely in the cache service senior member. Obviously, this makes the development of a custom PAS vastly less complex, and in practice does not introduce a significant single point of failure/bottleneck. Note that Coherence ships with a default PAS implementation but it is not used by default. Further, custom PAS implementations are uncommon (this engagement was the first custom implementation that we know of). The particular implementation mentioned above also faced challenges related to managing multiple backup copies but that won't be discussed here. There were a few challenges that arose during design and implementation: Naive algorithms had an unreasonable upper bound of computational cost. There was significant complexity associated with configurations where the member count varied significantly between physical machines. Most of the complexity of a PAS is related to rebalancing, not initial assignment (which is usually fairly simple). A custom PAS may need to solve several problems simultaneously, such as: Ensuring that each member has a similar number of primary and backup partitions (e.g. each member has the same number of primary and backup partitions) Ensuring that each member carries similar responsibility (e.g. the most heavily loaded member has no more than one partition more than the least loaded). Ensuring that each partition is on the same member as a corresponding local resource (e.g. for applications that use partitioning across message queues, to ensure that each partition is collocated with its corresponding message queue). Ensuring that a given member holds no more than a given number of partitions (e.g. no member has more than 10 partitions) Ensuring that backups are placed far enough away from the primaries (e.g. on a different physical machine or a different blade enclosure) Achieving the above goals while ensuring that partition movement is minimized. These objectives can be even more complicated when the topology of the cluster is irregular. For example, if multiple cluster members may exist on each physical machine, then clearly the possibility exists that at certain points (e.g. following a member failure), the number of members on each machine may vary, in certain cases significantly so. Consider the case where there are three physical machines, with 3, 3 and 9 members each (respectively). This introduces complexity since the backups for the 9 members on the the largest machine must be spread across the other 6 members (to ensure placement on different physical machines), preventing an even distribution. For any given problem like this, there are usually reasonable compromises available, but the key point is that objectives may conflict under extreme (but not at all unlikely) circumstances. The most obvious general purpose partition assignment algorithm (possibly the only general purpose one) is to define a scoring function for a given mapping of partitions to members, and then apply that function to each possible permutation, selecting the most optimal permutation. This would result in N! (factorial) evaluations of the scoring function. This is clearly impractical for all but the smallest values of N (e.g. a partition count in the single digits). It's difficult to prove that more efficient general purpose algorithms don't exist, but the key take away from this is that algorithms will tend to either have exorbitant worst case performance or may fail to find optimal solutions (or both) -- it is very important to be able to show that worst case performance is acceptable. This quickly leads to the conclusion that the problem must be further constrained, perhaps by limiting functionality or by using domain-specific optimizations. Unfortunately, it can be very difficult to design these more focused algorithms. In the specific case mentioned, we constrained the solution space to very small clusters (in terms of machine count) with small partition counts and supported exactly two backup copies, and accepted the fact that partition movement could potentially be significant (preferring to solve that issue through brute force). We then used the out-of-the-box PAS implementation as a fallback, delegating to it for configurations that were not supported by our algorithm. Our experience was that the PAS interface is quite usable, but there are intrinsic challenges to designing PAS implementations that should be very carefully evaluated before committing to that approach.

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  • Increasing load capacity for growing website

    - by markxi
    My website currently runs on a dedicated web server (with LiteSpeed) and dedicated MySQL database server. It's a download based site with a lot of user-generated content, which can be streamed and downloaded, there are also thousands of thumbnails and static content. I'm at the stage where the web server can no longer handle the amount of traffic, so I'm looking a how best to increase capacity considering the large amount of downloadable content. My host suggests mirroring everything on a second web server and distributing the load between them using either DNS Made Easy, or to have my own load balancer (using ldirector) in front of the two web servers. Could anyone advise whether the above method would be the best option? Does any one have any experience with DNS Made Easy and/or ldirector? I'd appreciate any help.

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  • Project OpenPTK Release 2.1 Available

    - by Scott Fehrman
    The OpenPTK owners are pleased to announce that release 2.1 is available.  It has been "tagged" in the svn repository. See the download page for details.   This release is an update to version 2.0.  This release contains bug fixes, enhancements to existing capabilities, and new features.  The most notable change in this release is the use of maven, instead of ant, for the build process.  The adoption of maven has made the project more modular, reduced its download size (less bundled jar files) and will enable the future support of Project OpenPTK in a maven repository. For full details, see the OpenPTK version 2.1 Release Notes

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  • Új dimenzió middleware (Java) virtualizáció területén

    - by peter.nagy
    Korábban már írtam róla, de most megtörtént a hivatalos bejelentés. Tehát elérheto lesz a JRockit Virtual Edition ami várhatóan új mértéket teremt middleware területen. Továbbá megjelent a Virtual Assembly Builder mely a rohamosan terjedo virtualizációs környezetben használt konfiguráció menedzsmentjét támogatja hatékonyan. A termék elso nyilvános webcast-jára pedig itt tessék regisztrálni.

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  • Mercurial says "nothing changed", but it did. Sometimes my software is too clever.

    - by user12608033
    It seems I have found a "bug" in Mercurial. It takes a shortcut when checking for differences in tracked files. If the file's size and modification time are unchanged, it assumes its contents are unchanged: $ hg init . $ cp -p .sccs2hg/2005-06-05_00\:00\:00\,nicstat.c nicstat.c $ ls -ogE nicstat.c -rw-r--r-- 1 14722 2012-08-24 11:22:48.819451726 -0700 nicstat.c $ hg add nicstat.c $ hg commit -m "added nicstat.c" $ cp -p .sccs2hg/2005-07-02_00\:00\:00\,nicstat.c nicstat.c $ ls -ogE nicstat.c -rw-r--r-- 1 14722 2012-08-24 11:22:48.819451726 -0700 nicstat.c $ hg diff $ hg commit nothing changed $ touch nicstat.c $ hg diff diff -r b49cf59d431d nicstat.c --- a/nicstat.c Fri Aug 24 11:21:27 2012 -0700 +++ b/nicstat.c Fri Aug 24 11:22:50 2012 -0700 @@ -2,7 +2,7 @@ * nicstat - print network traffic, Kb/s read and written. Solaris 8+. * "netstat -i" only gives a packet count, this program gives Kbytes. * - * 05-Jun-2005, ver 0.81 (check for new versions, http://www.brendangregg.com) + * 02-Jul-2005, ver 0.90 (check for new versions, http://www.brendangregg.com) * [...] Now, before you agree or disagree with me on whether this is a bug, I will also say that I believe it is a feature. Yes, I feel it is an acceptable shortcut because in "real" situations an edit to a file will change the modification time by at least one second (the resolution that hg diff or hg commit is looking for). The benefit of the shortcut is greatly improved performance of operations like "hg diff" and "hg status", particularly where your repository contains a lot of files. Why did I have no change in modification time? Well, my source file was generated by a script that I have written to convert SCCS change history to Mercurial commits. If my script can generate two revisions of a file within a second, and the files are the same size, then I run afoul of this shortcut. Solution - I will just change my script to apply the modification time from the SCCS history to the file prior to commit. A "touch -t " will do that easily.

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  • HTTP Session Invalidation in Servlet/GlassFish

    - by reza_rahman
    HTTP session invalidation is something most of us take for granted and don't think much about. However for security and performance sensitive applications it is helpful to have at least a basic understanding of how it works in Servlets. In a brief code centric blog post Servlet specification lead Shing Wai Chan introduces the APIs for session invalidation and explains how you can fine tune the underlying reaper thread for session invalidation when it is needed in GlassFish 4. Don't hesitate to post a question here if the blog is not clear, this is a relatively esoteric topic...

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  • Dealing with Fine-Grained Cache Entries in Coherence

    - by jpurdy
    On occasion we have seen significant memory overhead when using very small cache entries. Consider the case where there is a small key (say a synthetic key stored in a long) and a small value (perhaps a number or short string). With most backing maps, each cache entry will require an instance of Map.Entry, and in the case of a LocalCache backing map (used for expiry and eviction), there is additional metadata stored (such as last access time). Given the size of this data (usually a few dozen bytes) and the granularity of Java memory allocation (often a minimum of 32 bytes per object, depending on the specific JVM implementation), it is easily possible to end up with the case where the cache entry appears to be a couple dozen bytes but ends up occupying several hundred bytes of actual heap, resulting in anywhere from a 5x to 10x increase in stated memory requirements. In most cases, this increase applies to only a few small NamedCaches, and is inconsequential -- but in some cases it might apply to one or more very large NamedCaches, in which case it may dominate memory sizing calculations. Ultimately, the requirement is to avoid the per-entry overhead, which can be done either at the application level by grouping multiple logical entries into single cache entries, or at the backing map level, again by combining multiple entries into a smaller number of larger heap objects. At the application level, it may be possible to combine objects based on parent-child or sibling relationships (basically the same requirements that would apply to using partition affinity). If there is no natural relationship, it may still be possible to combine objects, effectively using a Coherence NamedCache as a "map of maps". This forces the application to first find a collection of objects (by performing a partial hash) and then to look within that collection for the desired object. This is most naturally implemented as a collection of entry processors to avoid pulling unnecessary data back to the client (and also to encapsulate that logic within a service layer). At the backing map level, the NIO storage option keeps keys on heap, and so has limited benefit for this situation. The Elastic Data features of Coherence naturally combine entries into larger heap objects, with the caveat that only data -- and not indexes -- can be stored in Elastic Data.

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  • Attending MySQL Connect? Your Opinion Matters.

    - by Monica Kumar
    Take the MySQL Connect 2012 Survey Thanks to everyone who is at the first ever MySQL Connect Conference in San Francisco this weekend! Don't forget to take your Conference and Session Surveys. Your opinions help shape next year's conference. Take a survey for each of the sessions you attend and be entered into a drawing for one prize for $200 American Express Gift Certificate. Fill in the daily conference survey and be entered into a drawing for one prize for a $500 American Express Gift Card Surveys are located here. Make your opinion count! Take the survey now. Congratulations to Robin Schumacher from DataStax as he is the winner of the Saturday survey!

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  • OSB, Service Callouts and OQL - Part 3

    - by Sabha
    In the previous sections of the "OSB, Service Callouts and OQL" series, we analyzed the threading model used by OSB for Service Callouts and analysis of OSB Server threads hung in Service callouts and identifying  the Proxies and Remote services involved in the hang using OQL. This final section of the series will focus on the corrective action to avoid Service Callout related OSB Server hangs. Please refer to the blog post for more details.

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  • Oh snap! My RPi was upgraded to 512MB! Woo-hoo!

    - by hinkmond
    I ordered a Raspberry Pi Model B (256MB) over 4 months ago on backorder. When it finally came I saw it was upgraded to the new half a gig model! Woot! But, all was not perfect. Gary C. told me the shipped configuration of the new RPi models didn't have the right firmware for 512MB, and I had to upgrade the start.elf in the /boot directory to recognize all of the 512MB RAM. I did a "free" command, and sure enough saw only 240MB. Sadness. But, Gary gave me a copy of his start.elf which worked after some trail and error. For anyone ordering the new RPi Model B w/512MB, here are the steps to get you going with full 512MB RAM: sudo apt-get update --fix-missing sudo apt-get upgrade --fix-missing # NOTE: This step takes at least a couple hours on a # fast network wget https://raw.github.com/raspberrypi/firmware/\ 164b0fe2b3b56081c7510df93bc1440aebe45f7e/boot/\ arm496_start.elf sudo mv /boot/start.elf /boot/orig-start.elf sudo mv arm496_start.elf /boot/start.elf sudo reboot free total used free shared buffers cached Mem: 497768 210596 287172 0 16892 169624 -/+ buffers/cache: 24080 473688 Swap: 102396 0 102396 So of course this means... (drumroll) there is now 498MB available for the Java Embedded heap! java -Xmx400m -version java version "1.7.0_06" Java(TM) SE Embedded Runtime Environment (build 1.7.0_06-b24, headless) Java HotSpot(TM) Embedded Client VM (build 23.2-b09, mixed mode) Yeah, baby! Hinkmond

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  • Reminder: JavaOne Call For Papers Closing April 9th, 11:59pm

    - by arungupta
    JavaOne 2012 Call For Papers is closing on April 9th. Make sure to get your submissions in time and make the reviewers job exciting. Submit now! Read tips for paper submission here and an insight into the review process and more tips here. The conference will be held in San Francisco from September 30th to October 4th, 2012. And between now and this JavaOne in San Francisco, the conference is also going to Japan, Russia, and India.

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  • Leveraging the Cloud to drive down costs and increase IT Agility

    The age of capital intensive IT is a thing of the past as scalability and pay-for-use will dominate in the new normal and as such, IT transformation is a necessity to make scalable what has traditionally been a largely fixed cost operation. IT functions can increase their agile capability most effectively by employing on-demand strategies that drive cost and capacity variability into their services rather than purely their technology. As companies move to the cloud they will also see an increase in their ability to accelerate time to market and capacity for innovation. Join us for this short, but informative interview with Tony Chauhan, Sr. Advisor with The Hackett Group as he provides his insights into effective cloud strategies.

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  • NetBeans "Find Usages" Tool Integrates JSF Expression Language

    - by Geertjan
    I saw this by Adam on Twitter today: Interesting. Let's try it. Here's my method "getCustomerId". I select it, right-click, and choose "Find Usages" (or press Alt-F7): A nice dialog appears: Then click "Find" and, guess what, this is what I see (click to enlarge it): Clearly, as you can see, I'm not only finding the Java controller class where the getter is used, but also the Facelets files, and, within those, the exact lines where the JSF expression language makes use of the getter. This is not a new feature, tried it and got the same result in 7.1.1, but it's really cool to know about nonetheless.

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  • QotD: Eben Upton on Raspberry Pi Model B Shipping With 512MB of RAM

    - by $utils.escapeXML($entry.author)
    One of the most common suggestions we’ve heard since launch is that we should produce a more expensive “Model C” version of Raspberry Pi with extra RAM. This would be useful for people who want to use the Pi as a general-purpose computer, with multiple large applications running concurrently, and would enable some interesting embedded use cases (particularly using Java) which are slightly too heavyweight to fit comfortably in 256MB.The downside of this suggestion for us is that we’re very attached to $35 as our highest price point. With this in mind, we’re pleased to announce that from today all Model B Raspberry Pis will ship with 512MB of RAM as standard.Eben Upton, a founder and trustee of the Raspberry Pi foundation, in a blog post announcing the change.

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  • Customer Experience Management for Retail 2.0 - part 2 / 2

    - by Sanjeev Sharma
    In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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