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  • How to make ClearType looks ok even with large fonts

    - by Sorin Sbarnea
    I discovered that on large/huge fonts ClearType does have a negative impact. Just take a look at http://patterns.dataincubator.org/book/ page (check title with huge fonts versus normal text). If you are on Windows 7 you can use Win+Plus/Minus to zoom in/out. I'm looking for a configuration that would make both small fonts and large fonts look well. The system is Windows 7 but I suppose you could replicate the problem on Vista and even XP if you activate ClearType. Current results: ClearType on and tunned - small fonts looking good and large one looking bad ClearType off - small fonts looking bad and large one looking ok (smoothed)

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  • links for 2010-05-10

    - by Bob Rhubart
    Announcing the MOS WCI "Community" (World of WebCenter Interaction) In this community you'll find a product related discussion forum moderated by Oracle WebCenter Interaction support engineers, recommended tips and tricks, links to knowledge base articles and best practices for setting up and administering up your environment. We hope you'll take a minute to have a look through the community. (tags: oracle otn webcenter enterprise2.0) Jason Williamson: Tuxedo Runtime for CICS and Batch Webcast "The notion that mainframes can be rehosted on open system is pretty well accepted. There are still some hold out CxO's who don't believe it, but those guys typically are not really looking to migrate anyway and don't take an honest look at the case studies, history and TPC reports." Jason Williamson (tags: oracle otn entarch tuxedo) Tom Hofte: Analyzing Out-Of-Memory issues in WebLogic 10.3.3 with JRockit 4.0 Flight Recorder Tom Hofte shows you "how to capture automatically an overall WLS system image, including a JFR image, after an out-of-memory (OOM) exception has occured in the JVM hosting WLS 10.3.3." (tags: oracle otn weblogic soa java) Install Control Center Agent on Oracle Application Server (Oracle Warehouse Builder (OWB) Weblog) Qianqian Wu show you how to Install and Configure the Application Server; Deploy the Control Center Agent to the Application Server; Optional Configuration Tasks (tags: oracle otn bi datawarehousing) Frank Buytendijk: BI and EPM Landscape "Organizations are getting more serious about ecosystem thinking. They do not evaluate single tools anymore for different application areas, but buy into a complete ecosystem of hardware, software and services. The best ecosystem is the one that offers the most options, in environments where the uncertainty is high and investments are hard to reverse. The key to successfully managing such an environment is middleware, and BI and EPM become increasingly middleware intensive. In fact, given the horizontal nature of BI and EPM, sitting on top of all business functions and applications, you could call them 'upperware.'" -- Frank Buytendijk (tags: oracle otn enterprisearchitecture bi)

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  • Short keyword-only HTML Title or Long Titles - to rank better

    - by user11221
    I would like to know if long html titles should be used for pages instead of google adwords keyword tool based short titles - for SEO / Ranking purposes? I feel that it is a mistake to use short html titles made up of 2-3 words strictly based on google adwords keyword tool. I have tried using short ones based on what the adwords keyword tool suggested, but that has served me no purpose as I cannot see my website pages anywhere in the search results. Please correct me, if wrong.

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  • What is duplicate content and how can I avoid being penalized for it on my site?

    - by danlefree
    This is a general, community wiki question regarding duplicate content. If your question was closed as a duplicate of this question and you feel that the information provided here does not provide a sufficient answer, please open a discussion on Pro Webmasters Meta. What does Google consider to be duplicate content? Will the way I am presenting my content result in a duplicate content penalty? How can I avoid having my site's content treated as duplicate content?

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  • Interactive Reporting with BI Publisher 11G

    - by kanichiro.nishida
    One of the new features that came out with BI Publisher 11G and made me really excited about is the Interactive Viewer, which allows you to interact with the data presented in the reports and gain more insights about the data. You can have as many Table, Chart, Pivot Table, Gauge components in a single report and all of them are linked together so that you can click on any data point on the components such as Chart, Pivot Table, Gauge, and that would refresh other components in the report to reflect the selection without refreshing the whole report or page. No longer you need to navigate to another report or open other reports to see related data or drill down to the detail data. It’s all there within a single report. Well, sounds cliché but really this is a typical case of ‘seeing is believing’, so instead of reading I would love you guys to take a look so I’ve recorded the following video. Please take a look !   The above video shows you the power of the BI Publisher Interactive Viewer with a real data from San Francisco Airport. The lists shown at the top or the left are one of the new features that we’ll be introducing in coming future very soon, but everything else is there with 11.1.1.3. So why not start today ? And please share your feedback with us!

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  • Desktop Fun: Merry Christmas Icon Packs

    - by Asian Angel
    Christmas is getting closer, so it is time to start decorating your desktops! Today we have a collection of fun and colorful Merry Christmas icons to help get you and your desktop ready for the holidays. Note: To customize the icon setup on your Windows 7 & Vista systems see our article here. Using Windows XP? We have you covered here. Sneak Preview Here is the holiday desktop that we put together using the Standard Christmas Icons 2010.1 pack shown below. Note: The original, unmodified version of this wallpaper can be found here. A closer look at the fun icons we used on our desktop… The Icon Packs Charlie Brown Christmas *.ico format only Download Frosty the Snowman 1.0 *.ico format only Download Winter Icons 1.0 *.ico format only Download Christmas Icons Set 1 1.0 *.ico format only Download Christmas Icons Set 2 1.0 *.ico format only Download Wreaths Icons 1.0 *.ico format only Download SketchCons Christmas *.ico format only Download Standard Christmas Icons 2010.1 *.ico, .png, .bmp, and .gif format Download Christmas Icons *.ico format only Download Christmas *.ico, .png, and .icns format Download Silent Night *.png format only Download My Christmas 1.0 *.ico and .png format Download Xmas Festival *.png format only Download Xmas Stickers *.png format only Download Winter Wonderland *.ico format only Download Wanting more great icon sets to look through? Be certain to visit our Desktop Fun section for more icon goodness! Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor The Brothers Mario – Epic Gangland Style Mario Brothers Movie Trailer [Video] Score Awesome Games on the Cheap with the Humble Indie Bundle Add a Colorful Christmas Theme to Your Windows 7 Desktop This Windows Hack Changes the Blue Screen of Death to Red Edit Images Quickly in Firefox with Pixlr Grabber Zoho Writer, Sheet, and Show Now Available in Chrome Web Store

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  • [MINI HOW-TO] Update Your Zune Player Software

    - by Mysticgeek
    Keeping your computer and software up to date is very important in keeping everything running smooth and secure. It’s also important to keep your geeky gadgets updated as well. Here we take a look at updating a Zune HD. Note: In this example we’re updating a Zune HD out of the box which hasn’t been updated yet. The first thing you’ll need to do if you haven’t already is download and install the latest Zune software (link below). Now plug your Zune into your computer with the included USB connection cable and give it a moment to be recognized. Next launch the Zune Desktop software and you should get the following screen. Just accept the EULA… Then the update kicks off. Make sure not to disconnect the Zune while the update takes place. The update will take a few minutes, and after it’s complete you should be good to go and can start using your Zune. To update your player in the future, go to General Settings then Player Update. Just like your computer’s hardware and software, you want to keep your other geeky gadgets updated as well. This will help the device run more smoothly, and sometimes add additional functionality. Download Zune 4.0 Similar Articles Productive Geek Tips Switch Ubuntu Server to use Internet Repositories Instead of cdromGreat Sounding Music and Skin Possibilities with XionExaile 0.3.0 is a Music Player for UbuntuMake VLC Player Look like Windows Media Player 11Unofficial Windows XP Themes Created by Microsoft TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Increase the size of Taskbar Previews (Win 7) Scan your PC for nasties with Panda ActiveScan CleanMem – Memory Cleaner AceStock – The Personal Stock Monitor Add Multiple Tabs to Office Programs The Wearing of the Green – St. Patrick’s Day Theme (Firefox)

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  • [MINI HOW-TO] Disable Third Party Extensions in Internet Explorer

    - by Mysticgeek
    Are you looking for a way to make browsing to sites you’re not sure of in Internet Explorer a bit more secure? Here we take a quick look at how to disable third-party extensions in IE. Open up Internet Explorer and click on Tools then select Internet Options… Under Internet Properties click on the Advanced tab and under Settings scroll down and uncheck Enable third-party browser extensions and click Ok. Now restart IE and the extensions will be disabled. You can then re-enable them when you know a site can be trusted and you want to be able to use its services. This will help avoid malware when you visit a site that wants to install an extension and you’re not sure about it. Similar Articles Productive Geek Tips Block Third-Party Cookies in IE7Mysticgeek Blog: A Look at Internet Explorer 8 Beta 1 on Windows XPRemove PartyPoker (Or Other Items) from the Internet Explorer Tools MenuDisable Tabbed Browsing in Internet Explorer 7Make Ctrl+Tab in Internet Explorer 7 Use Most Recent Order TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Find Downloads and Add-ins for Outlook Recycle ! Find That Elusive Icon with FindIcons Looking for Good Windows Media Player 12 Plug-ins? Find Out the Celebrity You Resemble With FaceDouble Whoa !

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  • tar incremental backup is backing everything up, every time when used on the Dropbox directory

    - by Cyclic
    I made an incremental backup about 10 months ago (on Jan 27, 2013), creating a .snar metadata file. Now, when I try to make an incremental backup using tar --create --file=dropbox_incremental_1.tar --listed-incremental=dropbox_0.snar Dropbox the command just re-backs up everything. I'm not an expert at Unix timestamps, but I noticed that virtually all of my directory timestamps are way more recent than the last time they changed. For my actual files, they look like this: Access: 2013-03-12 19:04:51.000000000 -0500 Modify: 2012-09-30 15:10:47.000000000 -0500 Change: 2013-03-12 19:04:51.306209672 -0500 The 'Modify' timestamp seems correct, but the files were definitely not changed (at least not doing anything that I know of) at the time they say they were. These files still seem to go into the incremental archive. What's happening here? Is there a way to tell tar to look at the 'modify' timestamp? Isn't this what it's supposed to be doing?

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  • Zend Framwork scaffolding capabilities

    - by rockstarz
    Are there any open source projects any of you would recommend to follow or contribute toward, including those already documented among the zf contributors, to add zend framework scaffolding of crud functionality for rapid development as found in many competitors frameworks (Yii, Symfony, Rails, Django, etc.)? As a user of zf on a daily basis on enterprise implementations, I know this is a topic of interest and I feel professional developers like you would find here would have something to contribute toward my question and finding a library that is underway that can be contributed to.

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  • Oracle Announces Availability of Oracle Exaskeleton with Extreme Scale

    - by Bruce Tierney
    The World’s First Human Scale Body Surface (HSBS) Designed to Toughen Spineless Wimps April 1, 2012 Building on the success of Oracle Exalogic, Oracle Exadata, and Oracle Exalytics, Oracle today announced the general availability of Oracle Exaskeleton, toughening up spineless wimps across the globe through the introduction of extreme scalability over the human body leveraging a revolutionary new technology called Human Scale Body Surface (HSBS). First Customer Ship (FCS) was received by the little known and mostly unsuccessful superhero Awkwardman. After applying Oracle Exaskeleton with extreme scale, he has since rebranded himself as Aquaman. Said Aquaman, “I used to feel so helpless in my skin…now I feel like…well…a highly scaled Engineered System thanks to Oracle!” Thousand of meek and mild individuals eagerly lined up outside Oracle Corporation’s Redwood Shores office to purchase the new Oracle Exaskeleton, with the hope of finally gaining the spine they never had. Unfortunately for the individuals, a bully was spotted allegedly kicking the sand covering the beaches of Redwood Shores into the still spineless Exaskeleton hopefuls. Supporting Quotes “Industry analysts are inquiring if Oracle Exaskeleton is a radical departure from Oracle’s traditional enterprise focus into new markets”, said Oracle representative Sabrina Twich, “Oracle has extensive expertise in unified backbone solutions for application infrastructures…this is simply a new port to the human body combining our Business Intelligence (BI) and RDBC (Remote Direct Brain Cell) technologies.” “With this release of Oracle Exaskeleton, Oracle has redefined scalability. Software and hardware vendors had it all wrong” said the Director of Oracle Exaskeleton, “Scalability for hardware is like…um…you know…so scale-ful. No, wait…can I say that again? I didn’t get that right…Scalability is hardware-on-demand with public and private…hybrid clouds, no…<long pause>…Scalability for… nevermind, I don’t want to be in this stupid press release anyway” Releases An upcoming Oracle Exaskeleton service pack release will include a new datasheet with an extensive library of three-letter acronyms (TLAs) as well as the introduction of more four-letter acronyms (FLAs) since technologies vendors have used up almost all of the 17,576 TLA permutations (TLAPs). About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. It would be an amazing coincidence if any of this is true in some secret Oracle lab, but I doubt it. Trademarks Really…you’re still reading this? Cool! Aquaman - First Customer Ship (FCS) - Oracle Exaskeleton

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  • Data validation best practices: how can I better construct user feedback?

    - by Cory Larson
    Data validation, whether it be domain object, form, or any other type of input validation, could theoretically be part of any development effort, no matter its size or complexity. I sometimes find myself writing informational or error messages that might seem harsh or demanding to unsuspecting users, and frankly I feel like there must be a better way to describe the validation problem to the user. I know that this topic is subjective and argumentative. StackOverflow might not be the proper channel for diving into this subject, but like I've mentioned, we all run into this at some point or another. There are so many StackExchange sites now; if there is a better one, feel free to share! Basically, I'm looking for good resources on data validation and user feedback that results from it at a theoretical level. Topics and questions I'm interested in are: Content Should I be describing what the user did correctly or incorrectly, or simply what was expected? How much detail can the user read before they get annoyed? (e.g. Is "Username cannot exceed 20 characters." enough, or should it be described more fully, such as "The username cannot be empty, and must be at least 6 characters but cannot exceed 30 characters."?) Grammar How do I decide between phrases like "must not," "may not," or "cannot"? Delivery This can depend on the project, but how should the information be delivered to the user? Should it be obtrusive (e.g. JavaScript alerts) or friendly? Should they be displayed prominently? Immediately (i.e. without confirmation steps, etc.)? Logging Do you bother logging validation errors? Internationalization Some cultures prefer or better understand directness over subtlety and vice-versa (e.g. "Don't do that!" vs. "Please check what you've done."). How do I cater to the majority of users? I may edit this list as I think more about the topic, but I'm genuinely interest in proper user feedback techniques. I'm looking for things like research results, poll results, etc. I've developed and refined my own techniques over the years that users seem to be okay with, but I work in an environment where the users prefer to adapt to what you give them over speaking up about things they don't like. I'm interested in hearing your experiences in addition to any resources to which you may be able to point me.

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  • How do you get better at selling your idea/software/pitch?

    - by Sergio Tapia
    How do I gain the skills to properly pitch my ideas/bids to potential clients? What are the tried and true methods of improving this very necessary skill a freelancer is supposed to have in order to survive? I have a bit of trouble trying to sell my ideas to clients and convince them that this project can be done and done well within the time they ask, but so far I feel I'm lacking in that department and I want to WOW the pants off clients from here on out. Any suggestions?

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  • Desktop Fun: Wolves Wallpaper Collection Series 2

    - by Asian Angel
    Early last year we shared a wonderful collection of wolves wallpapers with you and today we are back we more to increase the size of your ‘wolf pack’. Feel the call of the wild on your desktop with the second in our series of Wolves Wallpaper collections. 7 Ways To Free Up Hard Disk Space On Windows HTG Explains: How System Restore Works in Windows HTG Explains: How Antivirus Software Works

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  • links for 2010-05-03

    - by Bob Rhubart
    @ORACLENERD: Exadata + The Hartford Oracle ACE Chet "ORACLENERD" Justice went digging for information on Oracle Exadata, and shares the results. (tags: oracle otn oracleace hardware database exadata) @myfear: About the Java EE 6 Web Profile and the Future "If you look at the new web profile in more detail, you see that it is a specified minimal configuration targeted for small footprint servers that should support something called 'typical' web applications. It is thought of as a minimal specification, so a vendor is free to add additional services in their concrete implementation." -- Oracle ACE Director Markus Eisele (tags: oracle otn oracleace java) Edwin Biemond: WSM in FMW 11g Patch Set 2 and OSB 11g Oracle ACE Edwin Biemond of Whitehorses takes a look at the security aspects of Oracle Fusion Middleware and Oracle Service Bus 11g. (tags: oracle otn oracleace fusionmiddleware servicebus osb) James Taylor: Installing SOA Suite 11.1.1.3 James Taylor documents his attempt to implement a complete SOA Environment with SOA Suite, BPM and OSB on the WLS infrastructure. (tags: oracle otn soa soasuite fusionmiddleware) Eric Elzinga: Oracle Service Bus 11g Installation Eric Elzinga illustrates the Oracle Service Bus 11g installation process. (tags: otn oracle soa esb)

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  • Redircting to a url that has a question mark in it?

    - by dkmojo
    I have a somewhat strange problem. A client has moved their site to Wordpress. They use a service for link exchanges that has a Wordpress plugin. The issue is that the new links pages use a query string to display the correct content and I cannot figure out how to redirect the old URLs correctly. Old URLs look like this: domain.com/link/category-name.html The plugin makes them look like this in WP: domain.com/links/?page=category-name.html How in the world can I get the redirect to work properly? Here's what I have tried: Redirect 301 /link/actors.html http://www.artisticimages.biz/links/?page=actors.html Redirect 301 /link/actors.html http://www.artisticimages.biz/links/%3Fpage=actors.html Redirect 301 /link/actors.html http://www.artisticimages.biz/links/\?page=actors.html But none of those have worked. Any help is greatly appreciated!

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  • Chicago Code Camp Recap

    - by Tim Murphy
    My presentation on leveraging Open XML was a great experience and the attendees were very gracious.  I was pleasantly surprised to have a full room.  There was even one person sitting on the floor.  You can check out some pictures here.  I have posted my slides and code.  If anyone has any feedback or questions feel free to contact me. del.icio.us Tags: Chicago Code Camp,OOXML SDK 2.0,Office Open XML,slides,code

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  • Embedding BIP just got easier!

    - by Tim Dexter
    To make up for yesterday's documentation faux pas, when I referenced Kan's blog as a source for the debug feature over Leslie's fine official documentation that had come out some time before Kan's blog. Apologies again Leslie! I noticed another new feature that I was unaware of in the New Features guide for 10.1.3.4.1. The ability to remove the BI Publisher header from the user interface so you can get this: instead of this. Useful? If you wanted to host BIP inside another application such as a portal or custom app, you can make the BIP UI app look much more integrated. By default you still get our 'blue' look and feel' but I have documented else where how you can change that. For instance, now you can have BIP hosted inside a BIEE instance and provide access to all the reports a user might wish to run with very little effort rather than picking and choosing what to bubble up to the dashboard. How do you do it? Get on over to the New Features guide and find out, there are some other goodies there too. Note to self, RTFM!

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  • WebCenter Spaces 11g PS2 Template Customization

    - by javier.ductor(at)oracle.com
    Recently, we have been involved in a WebCenter Spaces customization project. Customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look&feel as in the prototype.Protoype:First of all, we downloaded a Virtual Machine with WebCenter Spaces 11g PS2, same version as customer's. The next step was to download ExtendWebCenterSpaces application. This is a webcenter application that customizes several elements of WebCenter Spaces: templates, skins, landing page, etc. jDeveloper configuration is needed, we followed steps described in Extended Guide, this blog was helpful too. . After that, we deployed the application using WebLogic console, we created a new group space and assigned the ExtendedWebCenterSpaces template (portalCentricSiteTemplate) to it. The result was this:As you may see there is a big difference with the prototype, which meant a lot of work to do from our side.So we needed to create a new Spaces template with its skin.Using jDeveloper, we created a new template based on the default template. We removed all menus we did not need and inserted 'include'  tags for header, breadcrumb and footers. Each of these elements was defined in an isolated jspx file.In the beginning, we faced a problem: we had to add code from prototype (in plain HTML) to jspx templates (JSF language). We managed to workaround this issue using 'verbatim' tags with 'CDATA' surrounding HTML code in header, breadcrumb and footers.Once the template was modified, we added css styles to the default skin. So we had some styles from portalCentricSiteTemplate plus styles from customer's prototype.Then, we re-deployed the application, assigned this template to a new group space and checked the result. After testing, we usually found issues, so we had to do some modifications in the application, then it was necessary to re-deploy the application and restart Spaces server. Due to this fact, the testing process takes quite a bit of time.Added to the template and skin customization, we also customized the Landing Page using this application and Members task flow using another application: SpacesTaskflowCustomizationApplication. I will talk about this task flow customization in a future entry.After some issues and workarounds, eventually we managed to get this look&feel in Spaces:P.S. In this customization I was working with Francisco Vega and Jose Antonio Labrada, consultants from Oracle Malaga International Consulting Centre.

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  • Connect to localdb using Sql Server management studio

    - by Magnus Karlsson
    I was trying to find my databse for local db under localhost etc but no luck. The following led me to just connect to it, kind of obvious really when you look at your connections string but.. its sunday morning or something.. From: http://blogs.msdn.com/b/sqlexpress/archive/2011/07/12/introducing-localdb-a-better-sql-express.aspx High-Level Overview After the lengthy introduction it's time to take a look at LocalDB from the technical side. At a very high level, LocalDB has the following key properties: LocalDB uses the same sqlservr.exe as the regular SQL Express and other editions of SQL Server. The application is using the same client-side providers (ADO.NET, ODBC, PDO and others) to connect to it and operates on data using the same T-SQL language as provided by SQL Express. LocalDB is installed once on a machine (per major SQL Server version). Multiple applications can start multiple LocalDB processes, but they are all started from the same sqlservr.exe executable file from the same disk location. LocalDB doesn't create any database services; LocalDB processes are started and stopped automatically when needed. The application is just connecting to "Data Source=(localdb)\v11.0" and LocalDB process is started as a child process of the application. A few minutes after the last connection to this process is closed the process shuts down. LocalDB connections support AttachDbFileName property, which allows developers to specify a database file location. LocalDB will attach the specified database file and the connection will be made to it.

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  • What should you do differently when designing websites for an embedded web server

    - by Roger Attrill
    When designing a website to be accessed from an embedded webserver such as KLone, what do you need to do differently compared to a 'standard' web server. I'm talking about considerations at the front end design stage, before the actual building and coding up. For example, typically in such situations, memory size is a premium, so I guess larger images are out, and maybe more attention should be focused on achieving a good look and feel using CSS/Javascript rather than bitmap images.

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  • What is the most time-effective way to monitor & manage threats from bots and/or humans?

    - by CheeseConQueso
    I'm usually overwhelmed by the amount of tools that hosting companies provide to track & quantify traffic data and statistics. I'm equally overwhelmed by the countless flavors of malicious 'attacks' that target any and every web site known to man. The security methods used to protect both the back and front end of a website are documented well and are straight-forward in terms of ease of implementation and application, but the army of autonomous bots knows no boundaries and will always find a niche of a website to infest. So what can be done to handle the inevitable swarm of bots that pound your domain with brute force? Whenever I look at error logs for my domains, there are always thousands of entries that look like bots trying to sneak sql code into the database by tricking the variables in the url into giving them schema information or private data within the database. My barbaric and time-consuming plan of defense is just to monitor visitor statistics for those obvious patterns of abuse and either ban the ips or range of ips accordingly. Aside from that, I don't know much else I could do to prevent all of the ping pong going on all day. Are there any good tools that automatically monitor this background activity (specifically activity that throws errors on the web & db server) and proactively deal with these source(s) of mayhem?

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  • You Say You Want a (Customer Experience) Revolution

    - by Christie Flanagan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} rev-o-lu-tion [rev-uh-loo-shuhn] noun 1. a sudden, radical or complete change 2. fundamental change in the way of thinking about or visualizing something; a change of paradigm 3. a changeover in use or preference especially in technology <the computer revolution> Lately, I've been hearing an awful lot about the customer experience revolution.  Tonight Oracle will be hosting The Experience Revolution, an evening of exploration and networking with customer experience executives in New York City where Oracle President Mark Hurd will introduce Oracle Customer Experience, a cross-stack suite of customer experience products that includes Oracle WebCenter and a number of other Oracle technologies. Then on Tuesday and Wednesday, the Forrester Customer Experience Forum East also kicks off in New York City where they'll examine how businesses can "reap the full business benefits of the customer experience revolution." So, are we in the midst of a customer experience revolution? As a consumer, I can answer that question with a definitive “yes.” When I bought my very first car, I had a lot of questions. How do I know if I’m paying a fair price? How do I know if this dealer is honest? Why do I have to sit through these good cop, bad cop shenanigans between sales and sales management at the dealership? Why do I feel like I’m doing these people a favor by giving them my business? In the end the whole experience left me feeling deeply unsatisfied. I didn’t feel that I held all that much power over the experience and the only real negotiating trick I had was to walk out, which I did, many times before actually making a purchase. Fast forward to a year ago and I found myself back in the market for a new car. The very first car that I bought had finally kicked the bucket after many years, many repair bills, and much wear and tear. Man, I had loved that car. It was time to move on, but I had a knot in my stomach when I reflected back on my last car purchase experience and dreaded the thought of going through that again. Could that have been the reason why I drove my old car for so long? But as I started the process of researching new cars, I started to feel really confident. I had a wealth of online information that helped me in my search. I went to Edmunds and plugged in some information on my preferences and left with a short list of vehicles. After an afternoon spent test driving the cars my short list, I had determined my favorite – it was a model I didn’t even know about until my research on Edmunds! But I didn’t want to go back to the dealership where I test drove it. They were clearly old school and wanted me to buy the way that they wanted to sell. No thanks! After that I went back online. I figured out exactly what people had paid for this car in my area. I found out what kind of discount others were able to negotiate from an online community forum dedicated to the make and model. I found out how the sales people were being incentivized by the manufacturer that month. I learned which dealers had the best ratings and reviews. This was actually getting exciting. I was feeling really empowered. My next step was to request online quotes from the some of the highest rated dealers but I already knew exactly how much I was going to pay. This was really a test for the dealers. My new mantra was “let he who delivers the best customer experience win.” An inside sales rep from one dealer responded to my quote request within a couple of hours. I told him I had already decided on the make and model and it was just a matter of figuring out who I would buy it from. I also told them that I was really busy and wouldn’t set foot in the dealership unless we had come to terms beforehand. Lastly, I let him know that I’d prefer to work out the details via email. He promised to get back to me shortly with a detailed quote. Over the next few days I received calls from other dealers. One asked me a host of questions that I had already answered in their lengthy online form. Another blamed their website performance issues for their delay in responding to my request. But by then it didn’t really matter because I’d already bought the car days before from the dealer who responded to me first and who was willing to adjust their sales process to accommodate my buying one. So, yes, I really do believe we are in the midst of a customer experience revolution. And every revolution leaves some victorious and other vanquished. Which side do you want to be on when it comes to the customer experience revolution?

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  • So long Oracle ...

    - by arungupta
    ... and thanks for all the fish! This Friday (October 18, 2013) is my last day at Oracle. After Publishing almost 1400 blog entries with 5500+ comments on them Working in the Java EE team since inception Visiting 35+ countries and several cities around the world Speaking at all major Java conferences and lots of Java User Groups 15-year alumni of JavaOne as staff Meeting and working with best of the best in the Java community Most importantly having lots of fun Its time for me to move on! No new blog entries will be posted on this blog. Feel free to subscribe to The Aquarium for latest updates on Java EE and GlassFish. I'll continue to publish all the excellent content that you've been used to at blog.arungupta.me now onwards. Read my new blog to learn about my new adventures! Here are some of the conference badges collected over the past years ... And the cities visited ... View Cities Visited by "Miles To Go..." in a larger map The comments on this blog are disabled as I'll not be able to respond to them. Feel free to leave comments on the new blog and I'd love to follow up with you there. Thank you very much for all the support that has been shown on this blog. I'd like to conclude with a Hindi song that I've been humming for the past few days now ... Abhi alvida mat kaho doston ... Na jaane kahan phir mulaqaat ho ... Kyonki ... Beete huye lamhon ki kasak saath to hogi ... Khawabon mein hi ho chahe mulaqaat to hogi ... For my non-Hindi readers, here is my paraphrased meaning ... Don't say goodbye yet my friends ... We'll likely meet somewhere else ... Because ... We'll always have the memories of the wonderful time spent together ... May be in dreams but we will meet again ... With that, over and out, and see you at blog.arungupta.me!

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  • MeshBuilder, assembly missing

    - by BlackBear
    I'm trying to build a terrain starting from a heightmap. I've already some ideas about the procedure, but I can't even get started. I feel like I have to use a MeshBuider. The problem is that Visual Studio (I'm using the 2008 version) wants an assembly. Effectively on the MSDN there's a line specifying the assembly needed by the MeshBuilder, but I don't know how to import/load it. Any suggestions? Thanks in advance :)

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