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  • Do you know about the Visual Studio 2010 Database Projects Guidance?

    - by Martin Hinshelwood
    Early on in the Team System (now Visual Studio ALM) cycle a new product surfaced within Team System that was affectionately called “Data Dude”, but had the more formal name of “Visual Studio 2005 Team Edition for Database Professionals”. The purpose of this product was to try and make the database a “first class citizen” in the development world. Those that started using Visual Studio 2005 Team Edition for Database Professionals (Data Dude) loved it, but everyone else did not get it. The capabilities were a little patchy, but the one thing it did bring to the party was the ability to put your database schema under source control. This was revolutionary as previously your DBA sat as far away from the team as possible, and usually in a dark cupboard, now they could partake of all the goodness of Version Control, Work Item Tracking and automated builds. The problem was that the understanding required to manage these projects was very different to that needed previously. Then the Visual Studio ALM Rangers got a hold of it…and produced some of the best guidance available. Figure: Download the guidance from http://vsdatabaseguide.codeplex.com/ This guidance discusses scenarios and approaches of using the Database Projects in Visual Studio 2010 to help you use the tools more effectively and maximize their value to your organization This guidance is focused on these five areas: Solution and Project Management Source Code Control and Configuration Management Integrating External Changes with the Project System Build and Deployment Automation with Visual Studio Database Projects Database Testing and Deployment Verification Each of these areas has common guidance, usage scenarios, hands on labs, and lessons learned from real world engagements and the community discussions.   The guidance is broken down into three packages: Guidance documentation Hands-on-lab (HOL) documentation note: The documentation is available in XPS-only format packages or complete XPS,PDF,DOCX format packages HOL Package If you need assistance and no one else can help, then you may need to call the Visual Studio ALM Rangers. The Visual Studio ALM Rangers have the mission to provide out of band solutions for missing features or guidance. They are supported by Microsoft Product Group, Microsoft Consulting Services, Microsoft Most Valued Professionals (MVPs) and technical specialists from technology communities around the globe, giving you a real-world view from the field, where the technology has been tested and used. For more information on the Rangers please visit http://msdn.microsoft.com/en-us/vstudio/ee358786.aspx and for more a list of other Rangers projects please see http://msdn.microsoft.com/en-us/vstudio/ee358787.aspx.

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  • The Case of the Missing Date/Time Stamp: Reporting Services 2008 R2 Snapshots

    - by smisner
    This week I stumbled upon an undocumented “feature” in SQL Server 2008 R2 Reporting Services as I was preparing a demonstration on how to set up and use report snapshots. If you’re familiar with the main changes in this latest release of Reporting Services, you probably already know that Report Manager got a facelift this time around. Although this facelift was generally a good thing, one of the casualties – in my opinion – is the loss of the snapshot label that served two purposes… First, it flagged the report as a snapshot. Second, it let you know when that snapshot was created. As part of my standard operating procedure when demonstrating report snapshots, I point out this label, so I was rather taken aback when I didn’t see it in the demonstration I was preparing. It sort of upset my routine, and I’m rather partial to my routines. I thought perhaps I wasn’t looking in the right place and changed Report Manager from Tile View to Detail View, but no – that label was still missing. In the grand scheme of life, it’s not an earth-shattering change, but you’ll have to look at the Modified Date in Details View to know when the snapshot was run. Or hope that the report developer included a textbox to show the execution time in the report. (Hint: this is a good time to add this to your list of report development best practices, whether a report gets set up as a report snapshot or not!) A snapshot from the past In case you don’t remember how a snapshot appeared in Report Manager back in the old days (of SQL Server 2008 and earlier), here’s an image I snagged from my Reporting Services 2008 Step by Step manuscript: A snapshot in the present A report server running in SharePoint integrated mode had no such label. There you had to rely on the Report Modified date-time stamp to know the snapshot execution time. So I guess all platforms are now consistent. Here’s a screenshot of Report Manager in the 2008 R2 version. One of these is a snapshot and the rest execute on demand. Can you tell which is the snapshot? Consider descriptions as an alternative So my report snapshot demonstration has one less step, and I’ll need to edit the Denali version of the Step by Step book. Things are simpler this way, but I sure wish we had an easier way to identify the execution methods of the reports. Consider using the description field to alert users that the report is a snapshot. It might save you a few questions about why the data isn’t up-to-date if the users know that something changed in the source of the report. Notice that the full description doesn’t display in Tile View, so keep it short and sweet or instruct users to open Details View to see the entire description.

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  • Support ARMv7 instruction set in Windows Embedded Compact applications

    - by Valter Minute
    On of the most interesting new features of Windows Embedded Compact 7 is support for the ARMv5, ARMv6 and ARMv7 instruction sets instead of the ARMv4 “generic” support provided by the previous releases. This means that code build for Windows Embedded Compact 7 can leverage features (like the FPU unit for ARMv6 and v7) and instructions of the recent ARM cores and improve their performances. Those improvements are noticeable in graphics, floating point calculation and data processing. The ARMv7 instruction set is supported by the latest Cortex-A8, A9 and A15 processor families. Those processor are currently used in tablets, smartphones, in-car navigation systems and provide a great amount of processing power and a low amount of electric power making them very interesting for portable device but also for any kind of device that requires a rich user interface, processing power, connectivity and has to keep its power consumption low. The bad news is that the compiler provided with Visual Studio 2008 does not provide support for ARMv7, building native applications using just the ARMv4 instruction set. Porting a Visual Studio “Smart Device” native C/C++ project to Platform Builder is not easy and you’ll lack many of the features that the VS2008 application development environment provides. You’ll also need access to the BSP and OSDesign configuration for your device to be able to build and debug your application inside Platform Builder and this may prevent independent software vendors from using the new compiler to improve their applications performances. Adeneo Embedded now provides a whitepaper and a Visual Studio plug-in that allows usage of the new ARMv7 enabled compiler to build applications inside Visual Studio 2008. I worked on the whitepaper and the tools, with the help of my colleagues and now the results can be downloaded from Adeneo Embedded’s website: http://www.adeneo-embedded.com/OS-Technologies/Windows-Embedded (Click on the “WEC7 ARMv7 Whitepaper tab to access the download links, free registration required) A very basic benchmark showed a very good performance improvement in integer and floating-point operations. Obviously your mileage may vary and we can’t promise the same amount of improvement on any application, but with a small effort on your side (even smaller if you use the plug-in) you can try on your own application. ARMv7 support is provided using Platform Builder’s compiler and VS2008 application debugger is not able to debut ARMv7 code, so you may need to put in place some workaround like keeping ARMv4 code for debugging etc.

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  • Accessing SQL Server data from iOS apps

    - by RobertChipperfield
    Almost all mobile apps need access to external data to be valuable. With a huge amount of existing business data residing in Microsoft SQL Server databases, and an ever-increasing drive to make more and more available to mobile users, how do you marry the rather separate worlds of Microsoft's SQL Server and Apple's iOS devices? The classic answer: write a web service layer Look at any of the questions on this topic asked in Internet discussion forums, and you'll inevitably see the answer, "just write a web service and use that!". But what does this process gain? For a well-designed database with a solid security model, and business logic in the database, writing a custom web service on top of this just to access some of the data from a different platform seems inefficient and unnecessary. Desktop applications interact with the SQL Server directly - why should mobile apps be any different? The better answer: the iSql SDK Working along the lines of "if you do something more than once, make it shared," we set about coming up with a better solution for the general case. And so the iSql SDK was born: sitting between SQL Server and your iOS apps, it provides the simple API you're used to if you've been developing desktop apps using the Microsoft SQL Native Client. It turns out a web service remained a sensible idea: HTTP is much more suited to the Big Bad Internet than SQL Server's native TDS protocol, removing the need for complex configuration, firewall configuration, and the like. However, rather than writing a web service for every app that needs data access, we made the web service generic, serving only as a proxy between the SQL Server and a client library integrated into the iPhone or iPad app. This client library handles all the network communication, and provides a clean API. OSQL in 25 lines of code As an example of how to use the API, I put together a very simple app that allowed the user to enter one or more SQL statements, and displayed the results in a rather primitively formatted text field. The total amount of Objective-C code responsible for doing the work? About 25 lines. You can see this in action in the demo video. Beta out now - your chance to give us your suggestions! We've released the iSql SDK as a beta on the MobileFoo website: you're welcome to download a copy, have a play in your own apps, and let us know what we've missed using the Feedback button on the site. Software development should be fun and rewarding: no-one wants to spend their time writing boiler-plate code over and over again, so stop writing the same web service code, and start doing exciting things in the new world of mobile data!

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • It's Here! Visual Studio 2010 and ASP.NET 4.0 Ship

    Today Microsoft released Visual Studio 2010 and ASP.NET 4.0. I've been using the RC version of Visual Studio 2010 quite a bit for the past couple of months and have really grown to like it. It has a host of features and enhancements that improve developer productivity, from improved IntelliSense to better multiple monitor support. Plus there's something about the user experience that, to me, makes it feel better than Visual Studio 2008. I don't know if it's the new blue color motif or what, but the IDE seems more modern looking and more responsive to my mouse movements and other input. Anyway, if you've not yet downloaded Visual Studio 2010 and ASP.NET 4.0, why not? As with previous versions of Visual Studio there's a free Express Edition and VS2010 and ASP.NET 4.0 runs side-by-side with earlier versions of Visual Studio and ASP.NET. And with Visual Studio 2010's multi-targeting you can even use VS2010 as your development editor for ASP.NET 2.0 and ASP.NET 3.5 web applications. (Although be forewarned if you have multiple developers working on the application that the project files in VS2010 and earlier versions of Visual Studio differ.) This week's article on 4Guys explores my favorite new features of Visual Studio 2010. Here's an excerpt: The Visual Studio 2010 user experience is noticeably different than with previous versions. Some of the changes are cosmetic - gone is the decades-old red and orange color scheme, having been replaced with blues and purples - while others are more substantial. For instance, the Visual Studio 2010 shell was rewritten from the ground up to use Microsoft's Windows Presentation Foundation (WPF). In addition to an updated user experience, Visual Studio introduces an array of new features designed to improve developer productivity. There are new tools for searching for files, types, and class members; it's now easier than ever to use IntelliSense; the Toolbox can be searched using the keyboard; and you can use a single editor - Visual Studio 2010 - to work on. This article explores some of the new features in Visual Studio 2010. It is not meant to be an exhaustive list, but rather highlights those features that I, as an ASP.NET developer, find most useful in my line of work. Read on to learn more! And, in closing, here are some helpful VS2010 and ASP.NET 4.0 links: One click installation for ASP.NET 4.0, Visual Web Developer 2010, .NET Framework 4.0, and ASP.NET MVC 2 Eight Quick Hit videos showing some of the cool new VS2010 features VS2010 and ASP.NET 4.0 Release Announcement with some great info/links from none other than Scott Guthrie Happy Programming!Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • 3 Reasons You Need To Know Something About Every Technology

    - by Tim Murphy
    I make my living as a consultant and a general technologist.  I credit my success to the fact that I have never been afraid to pick up any product, language or platform needed to get the job done.  While Microsoft technologies I my mainstay, I have done work on mainframe and UNIX platforms and have worked with a wide variety of database engines.  Each one has it’s use and most times it is less expensive to find a way to communicate with an existing system than to replace it. So what are the main benefits of expending the effort to learn a new technology? New ways to solve problems Accelerate development Advise clients and get new business opportunities By new technology I mean ones that you haven’t had experience with before.  They don’t have to be the the one that just came out yesterday.  As they say, those who do not learn from history are bound to repeat it.  If you can learn something from an older technology it can be just as valuable as the shiny new one.  Either way, when you add another tool to your kit you get a new view on each problem you face.  This makes it easier to create a sound solution. The next thing you can learn from working with different products and techniques is how to more efficiently develop solve problems.  Many times if you are working with a new language you will find that there are specific design patterns that are used with it in normal use.  These can usually be applied with most languages.  You just needed to be exposed to them. The last point is about helping your clients and helping yourself.  If you can get in on technologies early you will have advantage over your competition in the market.  You will also be able to honestly advise you client on why they should or should not go with a new product.  Being able to compare products and their features is always an ability that stake holders appreciate. You don’t need to learn every detail of a product.  Learn enough to function and get an idea of how to use the technology.  Keep eating those technology Wheaties and you will be ready to go the distance in any project. del.icio.us Tags: Technology,technologists,technology generalist,Software Architecture

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  • Creating Corporate Windows Phone Applications

    - by Tim Murphy
    Most developers write Windows Phone applications for their own gratification and their own wallets.  While most of the time I would put myself in the same camp, I am also a consultant.  This means that I have corporate clients who want corporate solutions.  I recently got a request for a system rebuild that includes a Windows Phone component.  This brought up the questions of what are the important aspects to consider when building for this situation. Let’s break it down in to the points that are important to a company using a mobile application.  The company want to make sure that their proprietary software is safe from use by unauthorized users.  They also want to make sure that the data is secure on the device. The first point is a challenge.  There is no such thing as true private distribution in the Windows Phone ecosystem at this time.  What is available is the ability to specify you application for targeted distribution.  Even with targeted distribution you can’t ensure that only individuals within your organization will be able to load you application.  Because of this I am taking two additional steps.  The first is to register the phone’s DeviceUniqueId within your system.  Add a system sign-in and that should cover access to your application. The second half of the problem is securing the data on the phone.  This is where the ProtectedData API within the System.Security.Cryptography namespace comes in.  It allows you to encrypt your data before pushing it to isolated storage on the device. With the announcement of Windows Phone 8 coming this fall, many of these points will have different solutions.  Private signing and distribution of applications will be available.  We will also have native access to BitLocker.  When you combine these capabilities enterprise application development for Windows Phone will be much simpler.  Until then work with the above suggestions to develop your enterprise solutions. del.icio.us Tags: Windows Phone 7,Windows Phone,Corporate Deployment,Software Design,Mango,Targeted Applications,ProtectedData API,Windows Phone 8

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  • Current State EA: Focus on the Integration!!!

    - by Eric A. Stephens
    A recent project has me at the front end of a large implementation effort covering multiple software components. In addition to the challenges of integrating 15-20 separate and new software components there is the challenge of integrating the portfolio into an existing environment. Like other clients I've worked with and other environments I've worked in for many years, this is typical. The applications are undocumented and under patched leading to a mystery for any architect leading change.  We can boil down most architecture development methodologies (ADM) into first understanding the current/baseline state and then envisioning one or more future states. Many pundits emphasize the need to focus on the future/target states. I agree since enterprise architecture (EA) is about where you are going and not so much where you have been. But to be effective in the future, I contend some focused time needs to be spent on the current state. And specifically on the integration. Integration is always the difficult part of a project (I might put it more coarsely at a cocktail party). While I don't have a case study, my anecdotal experience suggests poorly integrated application portfolios tend to cost more to operate and create entropy when trying to respond to new changes and opportunities. In the aforementioned project, I was able to get one of our EAs assigned to focus on just integration almost immediately. While we're still early in the process, this EA is uncovering all sorts of information that will greatly assist our future state planning for this solution. This information is driving early decision making that we anticipate will accelerate our efforts moving forward. #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; } #next_pages_container { width: 5px; hight: 5px; position: absolute; top: -100px; left: -100px; z-index: 2147483647 !important; }

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  • JavaOne Latin America 2011: Keynotes, Sessions, Hands-on Lab, Geek Bike Ride, etc.

    - by arungupta
    After a very successful JavaOne San Francisco, the first JavaOne on the road for 2011 is heading to Latin America next week. There are 59 sessions delivered by several rock star speakers and with 60% sessions delivered by the local community. There are strategy, technical and community keynotes. The community keynote on Thursday will particularly be lot of fun with appearances from Java Champions, JUG leaders, jHome, and several others. Also check out the Exhibitor Floor Plan and don't forget to Register! The complete session schedule gives an overview for the list of technical sessions and hands-on lab. There are several Java EE, GlassFish, and WebLogic sessions and are highlighted below: Tuesday, Dec 6 Oracle WebLogic Server XML-Free Programming: Java Server and Client Development without <> Java EE Application in Production: Tips and Tricks to achieve zero downtime Web Applications and Wicket Scala on GlassFish and Java EE 6 REST and Java best practices, issues and solutions for the Enterprise Building a RESTful Web Application with JAX-RS and Ext JS 4 Wednesday, Dec 7 Oracle GlassFish Server in the Virtual World JAX-RS 2.0: What's in JSR 339 ? JSF 343: What's coming in Java Message Service 2.0 ? The Great News of JSF 2.0! Thursday, Dec 8 Servlet 3.1 Update Develop, Deploy, and Monitor a Java EE 6 Application with Clustered GlassFish 3.1 Migrating from EJB/SOAP to REST with JAX-RS: The Case of the Central Bank of Brazil GlassFish REST Administration Back End: An Insider look at a real REST Application Scripting and Agile Java EE Applications with Jython And this is Brazil so a fun element is important. There are the usual Caiprihinas, Churrascaria, late night social dinners, community engagement, and multiple other fun activities. Fabiane Nardon and SOUJava gang are also organizing a Geek Bike Ride on the Sunday (Dec 4th) before JavaOne. The 20k ride (map) starts at 7am and goes through the streets of Sao Paulo. This is an opportunity to meet some of the JavaOne speakers and attendees outside the conference. They've even designed a t-shirt and 32 geeks have signed up so far. I'm glad my discussion with Fabiane during FISL early this year for arranging this bike ride is finally taking shape! I'm definitely looking forward to it and will be bringing nice fruity Odwalla bars for all the riders. Be there to ride with me and many others :-) Stay updated by following @oracledobrasil and @javaoneconf. I'll be there, will you ? Don't wait and register now! And in case you are interested in reading about the experience from last year ... it was lot of fun! Just check out a collage of pictures yourself ... And the complete album at:

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  • The Uganda .NET Usergroup meeting for January 2011 - a look back.

    - by Malisa L. Ncube
    We had a very interesting meeting on Friday 28th last week. We had 10 attendees and two speakers. The first topic presented was Cloud Computing, presented by Allan Rwakatungu @arwakatungu who works with MTN Uganda. He gave a very brilliant outline of how Cloud computing and service oriented applications had begun changing the platform for operating business and the costs it saves because of scalability and elasticity. He went on to demonstrate the steps you would take if you are beginning a new Windows Azure project. He explained the history and evolution of the Windows Azure, SQL Azure and cloud services offered by Amazon and google.com. The attendees had many questions to ask (obviously), but they were all answered very well. We once again thank Allan, for taking time to prepare the presentation and demonstrating for us. We recorded a video on the entire presentation and after doing some editing we will publish it. One wish which was echoed by most members was that Microsoft should open the cloud services and development for Africa. Microsoft currently does not even have servers here in Africa and so far, that does not put African developers in the same platform as other developers in other continents. Now is the time considering the improvements in network speeds and joining of the Seacom network and broadband.   I presented on Parallelism and Multithreading using .NET 4.0, I also gave some details on the language changes in C# 5.0 and the async keyword and the TaskEx class. I explained the Task, Scheduling of parallel tasks and demonstrated problems that may arise from using parallelism inappropriately. I also demonstrated the performance improvements that may be achieved by taking advantage of multi-core processors. You may download the presentation on Parallelism and Multi-threading from here. The resolution of the meeting was that we should meet more than once a month and begin other activities which should be more fun. e.g. Geek Dinner, Geek Beer or CodeCamp. Based on that we all agreed we shall have a mid-month meeting starting from February. Cheers folks! del.icio.us Tags: .net,usergroup,cloud computing,parallelism,multi-threading

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  • WebCenter Customer Spotlight: SICE

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummarySociedad Ibérica de Construcciones Eléctricas, S.A. (SICE) is a Spanish company specializes in engineering and technology integration for intelligent transport systems and environmental control systems. They had a large quantity of engineering and environmental planning documents  which they wanted to manage, classify and integrate with their existing enterprise resource planning (ERP) system. SICE adapted  Oracle WebCenter Content to classify and manage more than 30 different types, defined a security plan to ensure the integrity and recovery of various document types and integrated the document management solution with SICE’s third-party enterprise resource planning (ERP) system. SICE  accelerated time to market for all projects, minimized time required to identify and recover documents  and achieved greater efficiency in all operations. Company Overview Created in 1921, Sociedad Ibérica de Construcciones Eléctricas, S.A. (SICE) currently specializes in engineering and technology integration for intelligent transport systems and environmental control systems. It has more than 2,500 employees, with operations in Spain and various locations in Latin America, the United States, Africa, and Australia. Business Challenges They had a large quantity of engineering and environmental planning documents generated in research and projects which they wanted to manage, classify and integrate with their existing enterprise resource planning (ERP) system. Solution Deployed SICE worked with the Oracle Partner ABAST Solutions to evaluate and choose the best document management system, ultimately selecting Oracle WebCenter Content over other options including  Documentum, SharePoint, OpenText, and Alfresco.They adapted Oracle WebCenter Content to classify and manage more than 30 different types, defined a security plan to ensure the integrity and recovery of various document types and integrated the document management solution  with SICE’s third-party enterprise resource planning (ERP) system to accelerate incorporation with the documentation system and ensure integrity ERP system data. Business Results SICE  accelerated time to market for all projects by releasing reports and information that support and validate engineering projects, stored all documents in a single repository with organizationwide accessibility, minimizing time required to identify and recover documents needed for reports to initiate and execute engineering and building projects. Overall they achieved greater efficiency in all operations, including technical and impact report development and construction documentation management. “The correct and efficient management of information is vital to our environmental management activity. Oracle WebCenter Content  serves as a basis for knowledge management practices, with the objective of adding greater value to everything that we do.” Manuel Delgado, IT Project Engineering, Sociedad Ibérica de Construcciones Eléctricas, S.A Additional Information SICE Customer Snapshot Oracle WebCenter Content

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  • What to do when opensource project starts to tear apart? (or a manager tries to write code and than shouts at the team)

    - by Kabumbus
    Imagine there is an open source cross-platform project on Google code. It has lots of revisions (1000). It concentrates in itself lots technological stuff - rare stuff - it mixes top tech. It contains server, and more than one client. The project was created by a well-connected team of developers (friends) and a manager that was sponsoring project at its start up during its first few months (project now is more than a year old-sponsoring oss project is a big good deal- also gave the idea of project to developers). The project was growing in complexity and effort reqiered to continue development. Once upon a time a manager - team leader started trying to write code (he was a programmer in some other projects - not the best, but he felt like he was one). He started because one of the developers suggested an idea at the team meeting and he felt he just needed to do it on his own. He failed, and he told the dev team about it. The dev team did what he failed to do in a few days. After that, the manager feels that team codes with out him perfectly and gets the job done in short time. He felt sorry and lost and he started to crash like an old bad PC. Firstly, he started to scream (in forms of messages not in voice) he tried to tell developers that what they were doing was a bad, not-needed thing - developers kindly told him that his "beginnings" were not compilable while dev team product worked as needed. He told the developers that all work they do should be firstly discussed with him. Here is the part where we need to mention that all team members are "project owners" and logically have equal rights. The team leader suggested to the developers these options: change their dev process to go through him, or be moved from project owners to contributers. So what are our options as developers? What arguments we can provide to the team leader/manager for him to calm down? Is it possible to save the project or is it better to fork out now? An important issue is that lately we had no active ticket system, and I personally think that this was the reason the mess appeared. So... any ideas?

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  • ArchBeat Link-o-Rama for 2012-10-12

    - by Bob Rhubart
    This is your brain on IT architecture. Oracle Technology Network Architect Day in Los Angeles, Oct 25 This is your brain on IT architecture. Stuff your cranium with architecture by attending Oracle Technology Network Architect Day in Los Angeles, October 25, 2012, at the Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Technical sessions, panel Q&A, and peer roundtables--plus a free lunch. Register now. WebCenter Sites Gadget Development Concepts Quickstart | John Brunswick What are Gadgets? "At their most basic level they can be thought of as lightweight portlets that run largely on the client side of an architecture," says John Brunswick. "Gadgets provide a cross-platform container to run reusable UI modules that generally expose dynamic information to an end user, allowing for some level of end user customization." ORCLville: OOW 2012 - A Not So Brief Recap Oracle ACE Director Floyd Teter, an Applications & Apps Technology specialists, shares his personal, frank, and and extensive recap or Oracle OpenWorld 2012. Fusion Applications Technical Tips | Naveen Nahata "Setting memory parameters for Admin and Managed servers of various domains in Fusion Applications can be, let us say, a little daunting," says Oracle Fusion Middleware A-Team member Naveen Nahata. "While all this may look complicated and intimidating, it is actually relatively simple once you understand how it all works." Following the Thread in OSB | Antony Reynolds Antony Reynolds recently led an Oracle Service Bus POC in which his team needed to get high throughput from an OSB pipeline. "Imagine our surprise when, on stressing the system, we saw it lock up, with large numbers of blocked threads." He shares the details of the problem and the solution in this extensive technical post. ExaLogic Hackers Night - November 19th Nürnberg Germany | WebLogic Partner Community EMEA Want to get your hands on Oracle Exalogic? Make your way to Nürnberg, Germany for this Exalogic Hacker's Night on November 19, 2012. Experts will be on hand to help you test your ideas. (The blog post is in English, but the event registration page is in German.) Thought for the Day "A foolish consistency is the hobgoblin of little minds…" — Ralph Waldo Emerson (May 25, 1803 – April 27, 1882) Source: SoftwareQuotes.com

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  • Microsoft Azure News: Capturing VM Images

    - by Herve Roggero
    Originally posted on: http://geekswithblogs.net/hroggero/archive/2014/05/21/microsoft-azure-news-capturing-vm-images.aspxIf you have a Virtual Machine (VM) in Microsoft Azure that has a specific configuration, it used to be difficult to clone that VM. You had to sysprep the VM, and clone the data disks. This was slow, prone to errors, and stopped you from being productive. No more! A new option, called Capture, allows you to easily select a VM, running or not. The capture will copy the OS disk and data disks and create a new image out of it automatically for you. This means you can now easily clone an entire VM without affecting productivity.  To capture a VM, simply browse to your Virtual Machines in the Microsoft Azure management website, select the VM you want to clone, and click on the Capture button at the bottom. A window will come up asking to name your image. It took less than 1 minute for me to build a clone of my server. And because it is stored as an image, I can easily create a new VM with it. So that’s what I did… And that took about 5 minutes total.  That’s amazing…  To create a new VM from your image, click on the NEW icon (bottom left), select Compute/Virtual Machine/From Gallery, and select My Images from the left menu when selecting an Image. You will find your newly created image. Because this is a clone, you will not be prompted for a new login; the user id/password is the same. About Herve Roggero Herve Roggero, Microsoft Azure MVP, @hroggero, is the founder of Blue Syntax Consulting (http://www.bluesyntaxconsulting.com). Herve's experience includes software development, architecture, database administration and senior management with both global corporations and startup companies. Herve holds multiple certifications, including an MCDBA, MCSE, MCSD. He also holds a Master's degree in Business Administration from Indiana University. Herve is the co-author of "PRO SQL Azure" and “PRO SQL Server 2012 Practices” from Apress, a PluralSight author, and runs the Azure Florida Association.

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  • Now Shipping! NetAdvantage for .NET 2010 Volume 3!

    The new NetAdvantage Ultimate includes all four Line of Business user interface control sets for ASP .NET, Windows Forms, WPF and Silverlight plus two advanced Data Visualization UI control sets for WPF and Silverlight. With six NetAdvantage products in one robust package, Infragistics® gives you hundreds of controls and infinite development possibilities. Unified XAML Product Strategy-Share Code, Get More Controls In the 10.3 release, Infragistics continues to deliver code parity between the XAML platforms, WPF and Silverlight. In the line of business toolsets, Infragistics introduces the new xamSchedule™, full-featured, Outlook® 2010-style schedule controls, and the new xamDataTree™, a data bound tree view that comfortably handles tens of thousands of tree nodes. Mimicking our Silverlight Drag and Drop Framework, the WPF Drag and Drop Framework CTP empowers you to add your own rich touches to your applications. Track Users' Behaviors New to all NetAdvantage Silverlight controls is the Infragistics Analytics Framework (IGAF), which empowers you to track user behavior in RIAs running on Silverlight 4. Building on the Microsoft® Silverlight Analytics Framework, with IGAF you can analyze the user's behaviors to ensure the experience you want to deliver. NetAdvantage for Windows Forms--New Office® 2010 Ribbon and Application Menu 2010 Create new experiences with Windows Forms. Now with Office 2010 styling, NetAdvantage for Windows Forms has new features such as Microsoft® Office 2010 ribbon and enhanced Infragistics.Excel to export the contents of the high performance WinGrid™ into Microsoft Excel® 2010. The new Windows Message Support enables Infragistics standalone editor controls to process numerous Windows® OS messages, allowing them to respond just like native controls to changes in the Windows environment. Create Faster Web 2.0 Experiences with NetAdvantage for ASP .NET Infragistics continues to push the envelope to deliver the fastest ASP .NET WebForms controls available on the market. Our lightning fast ASP .NET grids are now enhanced with XPS/PDF Exporting and Summary Rows. This release also includes support for jQuery Templating (as a CTP) within our WebDataGrid™ and WebDataTree™ controls allowing you to quickly cut down overall page size. Deliver Business Intelligence with Power, Flexibility and the Office 2010 Experience NetAdvantage for WPF Data Visualization and NetAdvantage for Silverlight Data Visualization help you deliver flexible, powerful and usable end user experiences in Business Intelligence applications. Both suites include the Pivot Grid that delivers the full power of online analytical processing (OLAP) to present multi-dimensional data, sliced and diced in cross-tabulated form for end users to drill down into, interact with and easily extract meaning from the data. Mapping Made Easy 10.3 marks the official release of the WPF Data Visualization xamMap™ control to map anything and everything from geographic to geo-spacial mapping data. Map layers allow you to add successive levels of detail, navigational panes for panning in all directions, color swatch panes that facilitate value scales like Choropleth shading, and scale panes allowing users to zoom-in and out. Both toolsets introduce the first of many relationship maps! With the xamOrgChart™ CTP you can map out organizational charts of up to 50K employees, competitive brackets (think World Cup) and any other relational, organizational map your application needs. http://www.infragistics.com span.fullpost {display:none;}

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  • PeopleSoft Grants & the Federal Agency Letter of Credit Draw Changes

    - by Mark Rosenberg
    For decades, most, if not all, US Federal agencies that sponsor research allowed grant recipients to request and receive payments using pooled accounts, commonly known as pooled letter of credit (LOC) draws. This enabled organizations, such as universities and hospitals, fast and efficient access to reimbursement of the expenditures they incurred conducting research across a portfolio of grants. To support this business practice, the PeopleSoft Grants solution has delivered an LOC Draw report to provide the total request amount along with all of the supporting invoice details for reconciliation and audit purposes. Now, in an attempt to provide greater transparency, eliminate fraud, strengthen accountability for grant-related financial transactions, and simplify grant award closeout, many US Federal sponsors are transitioning from the “pooling” letter of credit draw method to requesting on a “grant-by-grant” basis. The National Science Foundation, the second largest issuer of Federal awards, already transitioned to detailed grant draws in 2013. And, in response to the U.S. Department of Health and Human Services (HHS) directive to HHS-supported Agencies, the largest Federal awards sponsor, the National Institutes of Health (NIH), will fully transition to the new HHS subaccount draw method. This will require NIH award recipients to request payments based on actual expenses incurred on an award-by-award basis. NIH is expected to fully transition to this new draw method by the end of Federal fiscal year 2015.  (The NIH had planned to fully transition to this new method by the end of fiscal 2014; however, the impact to institutions was deemed to be significant enough that a reprieve was recently granted.) In light of these new Federal draw requirements, we have recently released these new features to aid our customers on both PeopleSoft Grants releases 9.1 and 9.2:1. Federal Award Identification Number on the Proposal and Award Profile 2. Letter of credit fields on contract lines to support award basis draws and comply with Federal close out mandates3. Process to produce both pro forma and final LOC Draw Reports in BI Publisher report format4. Subacccount ID field on the LOC Summary and a new BI Publisher version of the LOC Summary report 5. Added Subaccount Field and contract info to be displayed on the LOC summary page6. Ability to generate by a variety of dimensions pro forma and invoiced draw listings 7. Queries for generation and manipulation of data to upload into sponsor payment request systems and perform payment matching8. Contracts LOC Close Out query to quickly review final balances prior to initiating final draws and preparing Federal Financial Reports prior to close The PeopleSoft Development team actively monitors this and other major Federal changes and continues working closely with the Grants Product Advisory Group of the Higher Education User Group to ensure a clear understanding of what our customers need in order to transition to new approaches for doing business with the Federal government. For more information regarding the enhancements to the PeopleSoft Grants solution, existing customers can login to My Oracle Support and review the Enhancements to Letter of Credit Process (Doc ID 1912692.1) associated with resolution ID 904830. This enhanced LOC functionality is available in both PeopleSoft FSCM 9.1 Bundle #31 and PeopleSoft FSCM 9.2 Update Image 8.

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  • Architects, Leadership, and Influence

    - by Bob Rhubart
    Technical expertise is a given for architects. In addition to solid development experience, extensive knowledge of technical trends, tools, standards, and methodolgies (not to mention business accumen) provides the foundation for the decisions the architect must make in the effort to get all the pieces to work together. But even superior technical chops can't overcome a lack of leadership. Leadership is about influence: the ability to effectively communicate — to sell your ideas and defend your decisions in a manner that affects the decisions of the people around you. Leadership and influence are especially important in situations in which the architect may not have the authority to simply tell people what to do. And even when the architect has that kind of authority, influential leadership can mean the difference between gaining real buy-in and support from colleagues and stakeholders, and settling for their grudging acceptance (or worse). Guess which outcome is likely to produce the best results. In a previous post I presented some examples of the kind of criticism that is leveled at architects, a great deal of which can be attributed to a lack of leadership and influence on the part of the targets of that criticism. So it was serendipitous that I recently ran across a post on the Harvard Business Review blog written by Chris Musselwhite and Tammie Plouffe. That post, When Your Influence Is Ineffective, includes this: [I]nfluence becomes ineffective when individuals become so focused on the desired outcome that they fail to fully consider the situation. While the influencer may still gain the short-term desired outcome, he or she can do long-term damage to personal effectiveness and the organization, as it creates an atmosphere of distrust where people stop listening, and the potential for innovation or progress is diminished. The need to "see the big picture" is a grossly reductive assesement of the architect's responsibilities — but that doesn't mean it's not true. That big picture perspective must encompass both the technological elements of the architecture and the elements responsible for implementing those technologies in compliance with the prescribed architecture. Technologies may be tempermental, but they don't have personalities or egos, and they are unlikely to carry a grudge — not yet, anyway (Hello, Skynet!).  Effective leadership and the ability to influence people can help to ensure that all the pieces fit and that they work together, today and tomorrow.

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  • EBS Accounts Payables Customer Advisory

    - by cwarticki
    Blogging to let you know of an important set of Oracle Payables patches that were released for R12.1 customers.  Accounts Payable Customer Advisory: Dear Valued Oracle Support Customer, Since the release of R12.1.3 a number of recommended Payables patches have been made available as standalone patches, to help address important business process incidents. Adoption of these patches is highly recommended. To further facilitate adoption of these Payables patches Oracle has consolidated them into a single Recommended Patch Collection (RPC). The RPC is a collection of recommended Payables patches created with the following goals in mind: Stability: Help address issues that are identified by Oracle Development and Oracle Software Support that may interfere with the normal completion of important business processes such as period close. Root Cause Fixes: Help make available root cause fix for data integrity that may delay period close, normal invoice flow and other business actions. Compact: Keep the file footprint as small as possible to help facilitate the install process and minimize testing. Granular: Collection of patches based on functional area that allows customer to apply, based on their individual needs and goals, all three RPC’s at once or in phases. Payables: -          New AP RPC (14273383:R12.AP.B) has all data corruption root cause fixes known to date plus tons of other crucial fixes (Note: 1397581.1). -          Companion must have RPCs: o   Note: 1481221.1: R12.1: Payments Recommended Patch Collection (IBY RPC), August 2012 o   Note: 1481235.1: R12.1: E-Business Tax Recommended Patch Collection (ZX RPC), August 2012 o   Note: 1481222.1: R12.1: Sub Ledger Accounting (SLA) Recommended Patch Collection (XLA RPC), August 2012 -          This time we beat the system far harder on testing and it held up remarkably well. We could not get any data corruption events in the Invoice Cancel/Discard flow (that is the #1 generator) neither we could cause Orphan Events in the system. Therefore this is very good code. Financials: -          ALL FIN modules now have RPCs: full listing is in (Note: 954704.1)

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  • C# Dev - I've tried Lisps, but I don't get it.

    - by Jonathan Mitchem
    After a few months of learning about and playing with lisps, both CL and a bit of Clojure, I'm still not seeing a compelling reason to write anything in it instead of C#. I would really like some compelling reasons, or for someone to point out that I'm missing something really big. The strengths of a Lisp (per my research): Compact, expressive notation - More so than C#, yes... but I seem to be able to express those ideas in C# too. Implicit support for functional programming - C# with LINQ extension methods: mapcar = .Select( lambda ) mapcan = .Select( lambda ).Aggregate( (a,b) = a.Union(b) ) car/first = .First() cdr/rest = .Skip(1) .... etc. Lambda and higher-order function support - C# has this, and the syntax is arguably simpler: "(lambda (x) ( body ))" versus "x = ( body )" "#(" with "%", "%1", "%2" is nice in Clojure Method dispatch separated from the objects - C# has this through extension methods Multimethod dispatch - C# does not have this natively, but I could implement it as a function call in a few hours Code is Data (and Macros) - Maybe I haven't "gotten" macros, but I haven't seen a single example where the idea of a macro couldn't be implemented as a function; it doesn't change the "language", but I'm not sure that's a strength DSLs - Can only do it through function composition... but it works Untyped "exploratory" programming - for structs/classes, C#'s autoproperties and "object" work quite well, and you can easily escalate into stronger typing as you go along Runs on non-Windows hardware - Yeah, so? Outside of college, I've only known one person who doesn't run Windows at home, or at least a VM of Windows on *nix/Mac. (Then again, maybe this is more important than I thought and I've just been brainwashed...) The REPL for bottom-up design - Ok, I admit this is really really nice, and I miss it in C#. Things I'm missing in a Lisp (due to a mix of C#, .NET, Visual Studio, Resharper): Namespaces. Even with static methods, I like to tie them to a "class" to categorize their context (Clojure seems to have this, CL doesn't seem to.) Great compile and design-time support the type system allows me to determine "correctness" of the datastructures I pass around anything misspelled is underlined realtime; I don't have to wait until runtime to know code improvements (such as using an FP approach instead of an imperative one) are autosuggested GUI development tools: WinForms and WPF (I know Clojure has access to the Java GUI libraries, but they're entirely foreign to me.) GUI Debugging tools: breakpoints, step-in, step-over, value inspectors (text, xml, custom), watches, debug-by-thread, conditional breakpoints, call-stack window with the ability to jump to the code at any level in the stack (To be fair, my stint with Emacs+Slime seemed to provide some of this, but I'm partial to the VS GUI-driven approach) I really like the hype surrounding Lisps and I gave it a chance. But is there anything I can do in a Lisp that I can't do as well in C#? It might be a bit more verbose in C#, but I also have autocomplete. What am I missing? Why should I use Clojure/CL?

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  • Resources to Help You Getting Up To Speed on ADF Mobile

    - by Joe Huang
    Hi, everyone: By now, I hope you would have a chance to review the sample applications and try to deploy it.  This is a great way to get started on learning ADF Mobile.  To help you getting started, here is a central list of "steps to get up to speed on ADF Mobile" and related resources that can help you developing your mobile application. Check out the ADF Mobile Landing Page on the Oracle Technology Network. View this introductory video. Read this Data Sheet and FAQ on ADF Mobile. JDeveloper 11.1.2.3 Download. Download the generic version of JDeveloper for installation on Mac. Note that there are workarounds required to install JDeveloper on a Mac. Download ADF Mobile Extension from JDeveloper Update Center or Here. Please note you will need to configure JDeveloper for Internet access (In HTTP Proxy preferences) in order the install the extension, as the installation process will prompt you for a license that's linked off Oracle's web site. View this end-to-end application creation video. View this end-to-end iOS deployment video if you are developing for iOS devices. Configure your development environment, including location of the SDK, etc in JDeveloper-Tools-Preferences-ADF Mobile dialog box.  The two videos above should cover some of these configuration steps. Check out the sample applications shipped with JDeveloper, and then deploy them to simulator/devices using the steps outlined in the video above.  This blog entry outlines all sample applications shipped with JDeveloper. Develop a simple mobile application by following this tutorial. Try out the Oracle Open World 2012 Hands on Lab to get a sense of how to programmatically access server data.  You will need these source files. Ask questions in the ADF/JDeveloper Forum. Search ADF Mobile Preview Forum for entries from ADF Mobile Beta Testing participants. For all other questions, check out this exhaustive and detailed ADF Mobile Developer Guide. If something does not seem right, check out the ADF Mobile Release Note. Thanks, Oracle ADF Mobile Product Management Team

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  • Need help identifing what resources (eg. In MIT OpenCourseWare) can help me prepare for a test [closed]

    - by jiewmeng
    I am entering uni soon. I can sit for a placement test to see if I elegible for exemptions. The details are http://www.comp.nus.edu.sg/undergraduates/TestScope11_12.html Or CS2100 Computer Organisation (please click title) The objective of this module is to familiarise students with the fundamentals of computing devices. Through this module students will understand the basics of data representation, and how the various parts of a computer work, separately and with each other. This allows students to understand the issues in computing devices, and how these issues affect the implementation of solutions. Topics covered include data representation systems, combinational and sequential circuit design techniques, assembly language, processor execution cycles, pipelining, memory hierarchy and input/output systems. Recommended Textbooks Digital Design: Principles and Practices [DDPP] by John F. Wakerly, Prentice-Hall. ISBN 0-13-324500-4. Computer Organizations and Design (The hardware/software interface) by David A. Patterson and John L. Hennessy. CS2105 Introduction to Computer Networks (please click title) This course aims to provide a broad introduction to computer networks and some appreciations of network application programming. It covers a range of topics including basic data communication and computer network concepts, protocols, networked computing concepts and principles, network applications development and network security. The emphasis of teaching is on the working principles and application of computer networks. As an integral part of the course, tutorials and practical assignments enforcing learning will also be given. These assignments provide an early exposure in network application programming and they should be able to complete by using personal computers and school's network facilities. Topics included: An overview of computer networks and the Internet Basic data communications Application layer Transport layer Network layer and routing Link layer and local area networks Recommended Textbook James F. Kurose & Keith W. Ross, Computer networking: A top-down approach featuring internet, Addison Wesley, 2001 I am wondering what resources eg. MIT OpenCourseWare or other universities resources are available to help he perpare for these particular modubles. I am thinking does the Networking one look like CCNA? The computer oragization. Its like electronics, assembly etc? I learnt some electronics in Poly but looking at the sample papers, uni looks very different... I have about 1 month to prepare if I want any chance of exempting from these modules :) any help?

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  • Speaker Notes...

    - by wulfers
    At a .Net User Group meeting this week, I experienced two poorly prepared speakers floundering through presentations….  As a Lead Technologist at the company I work for, I have experience training technical staff and also giving presentations at code camps.  Here are a few guidelines for aspiring speakers you might find helpful…   1.       Do not stand in front of your audience and read your slides.  This is  offensive to your audience and not what they came for...  Your slides are there to reinforce the information you are presenting and to give the audience a little clarification on some terms you may use and as a visual aid for some complicated issues. 2.       Have someone review your presentation (slides, notes, …) who speaks the language you will be presenting in fluently.  Also record at least ten minutes of your presentation and have that same person review that.  One of the speakers this week used the word “Basically” fifty times in less than thirty minutes…  I started to flinch every time he used the term. 3.       Be Prepared  -  before the presentation begins.  Don’t make any last minute changes to your presentation or demo code the night before.  Don’t patch your laptop or demo servers the night before.  If possible create a virtual image that you only use for presentations and use that (refreshed before every presentation). 4.       Know the level of expertise of your audience.  Speaking above or below their abilities will make or break your presentation. 5.       Deliver what you promise. The presentation this week was supposed to be on BDD (Behavior Driven Develpment).  The presenter completely ran off track and 90% of the discussion was how his team mistakenly used TDD (Test Driven Development), and was unhappy with the results.  Based on his loss of focus we only heard a rushed 10 minute presentation on DBB which was a disservice to the audience. 6.       Practice your presentation with your own small team before you try this on a room full of people you don’t know.  A side benefit of doing this with your own team is that you can get candid feedback from your team and also get kudos for training your own team.  I find I can also turn my presentations into technical white papers and get a third benefit from the work I’ve put into a presentation. 7.       Sharpen your own saw.  Pick a topic that is fairly current.  Something you would like to learn about and would benefit your current career path. 8.       Have fun doing it.

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  • How do I take responsibility for my code when colleague makes unnecessary improvements without notice?

    - by Jesslyn
    One of my teammates is a jack of all trades in our IT shop and I respect his insight. However, sometimes he reviews my code (he's second in command to our team leader, so that's expected) without a heads up. So sometimes he reviews my changes before they complete the end goal and makes changes right away... and has even broken my work once. Other times, he has made unnecessary improvements to some of my code that is 3+ months old. This annoys me for a few reasons: I am not always given a chance to fix my mistakes He has not taken the time to ask me what I was trying to accomplish when he is confused, which could affect his testing or changes I don't always think his code is readable Deadlines are not an issue and his current workload doesn't require any work in my projects other than reviewing my code changes. Anyways, I have told him in the past to please keep me posted if he sees something in my work that he wants to change so that I could take ownership of my code (maybe I should have said "shortcomings") and he's not been responsive. I fear that I may come off as aggressive when I ask him to explain his changes to me. He's just a quiet person who keeps to himself, but his actions continue. I don't want to banish him from making code changes (not like I could), because we are a team--but I want to do my part to help our team. Added clarifications: We share 1 development branch. I do not wait until all my changes complete a single task because I risk losing some significant work--so I make sure my changes build and do not break anything. My concern is that my teammate doesn't explain the reason or purpose behind his changes. I don't think he should need my blessing, but if we disagree on an approach I thought it would be best to discuss the pros and cons and make a decision once we both understand what is going on. I have not discussed this with our team lead yet as I would prefer to resolve personal disagreements without getting management involved unless it is necessary. Since my concern seemed more of personal issue than a threat to our work, I chose to not bother the team lead. I am working on code review process ideas--to help promote the benefits of more organized code reviews without making it all about my pet peeves.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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