Help analyzing traceroute
- by Abdulla
Hello, my name is Abdulla and I'm from Kuwait. Sorry for my question as I know its not technically challenging.
I'm facing some problems with my internet connection. My company has a DSL 2mb connection. My main problem is latency, in the morning its good but after that its gets really bad. My Internet provider says there's nothing wrong and that everything is working perfectly. I tried to explain to them the latency issue but they say that as long as I'm getting the download speed there isn't anything I can do about it.
I only want to know if this is true and that the company can't do anything before I change my internet provider, as I feel that the guys at the contact center might getting back to me without asking tech support.
Below are 2 traces I made, one in the morning and the other in the afternoon:
This was taken around 17:00
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>ping google.com
Pinging google.com [66.102.9.104] with 32 bytes of data:
Reply from 66.102.9.104: bytes=32 time=387ms TTL=49
Reply from 66.102.9.104: bytes=32 time=388ms TTL=49
Reply from 66.102.9.104: bytes=32 time=375ms TTL=49
Reply from 66.102.9.104: bytes=32 time=375ms TTL=49
Ping statistics for 66.102.9.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 375ms, Maximum = 388ms, Average = 381ms
C:\Documents and Settings\Administrator>ping google.com /t
Pinging google.com [66.102.9.104] with 32 bytes of data:
Reply from 66.102.9.104: bytes=32 time=376ms TTL=49
Reply from 66.102.9.104: bytes=32 time=382ms TTL=49
Reply from 66.102.9.104: bytes=32 time=371ms TTL=49
Reply from 66.102.9.104: bytes=32 time=378ms TTL=49
Reply from 66.102.9.104: bytes=32 time=374ms TTL=49
Reply from 66.102.9.104: bytes=32 time=371ms TTL=49
Reply from 66.102.9.104: bytes=32 time=365ms TTL=49
Reply from 66.102.9.104: bytes=32 time=366ms TTL=49
Reply from 66.102.9.104: bytes=32 time=353ms TTL=49
Reply from 66.102.9.104: bytes=32 time=331ms TTL=49
Reply from 66.102.9.104: bytes=32 time=333ms TTL=49
Reply from 66.102.9.104: bytes=32 time=348ms TTL=49
Reply from 66.102.9.104: bytes=32 time=365ms TTL=49
Reply from 66.102.9.104: bytes=32 time=346ms TTL=49
Reply from 66.102.9.104: bytes=32 time=335ms TTL=49
Reply from 66.102.9.104: bytes=32 time=340ms TTL=49
Reply from 66.102.9.104: bytes=32 time=344ms TTL=49
Reply from 66.102.9.104: bytes=32 time=333ms TTL=49
Reply from 66.102.9.104: bytes=32 time=328ms TTL=49
Reply from 66.102.9.104: bytes=32 time=332ms TTL=49
Reply from 66.102.9.104: bytes=32 time=326ms TTL=49
Reply from 66.102.9.104: bytes=32 time=333ms TTL=49
Reply from 66.102.9.104: bytes=32 time=325ms TTL=49
Reply from 66.102.9.104: bytes=32 time=333ms TTL=49
Reply from 66.102.9.104: bytes=32 time=338ms TTL=49
Reply from 66.102.9.104: bytes=32 time=341ms TTL=49
Ping statistics for 66.102.9.104:
Packets: Sent = 26, Received = 26, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 325ms, Maximum = 382ms, Average = 348ms
Control-C
^C
C:\Documents and Settings\Administrator>travert google.com
'travert' is not recognized as an internal or external command,
operable program or batch file.
C:\Documents and Settings\Administrator>tracert google.com
Tracing route to google.com [66.102.9.104]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 6 ms 80-184-31-1.adsl.kems.net [80.184.31.1]
3 7 ms 7 ms 8 ms 168.187.0.226
4 7 ms 8 ms 9 ms 168.187.0.125
5 180 ms 187 ms 188 ms if-11-2.core1.RSD-Riyad.as6453.net [116.0.78.89]
6 209 ms 222 ms 204 ms 195.219.167.57
7 541 ms 536 ms 540 ms 195.219.167.42
8 553 ms 552 ms 538 ms Vlan1102.icore1.PVU-Paris.as6453.net [195.219.24
1.109]
9 547 ms 543 ms 542 ms xe-9-1-0.edge4.paris1.level3.net [4.68.110.213]
10 540 ms 523 ms 531 ms ae-33-51.ebr1.Paris1.Level3.net [4.69.139.193]
11 755 ms 761 ms 695 ms ae-45-45.ebr1.London1.Level3.net [4.69.143.101]
12 271 ms 263 ms 400 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
13 701 ms 730 ms 742 ms 195.50.118.210
14 659 ms 641 ms 660 ms 209.85.255.76
15 280 ms 283 ms 292 ms 209.85.251.190
16 308 ms 293 ms 296 ms 72.14.232.239
17 679 ms 700 ms 721 ms 64.233.174.18
18 268 ms 281 ms 269 ms lm-in-f104.1e100.net [66.102.9.104]
Trace complete.
C:\Documents and Settings\Administrator>
This was taken at 10:00am
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>ping google.com
Pinging google.com [66.102.9.106] with 32 bytes of data:
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=111ms TTL=49
Reply from 66.102.9.106: bytes=32 time=112ms TTL=49
Reply from 66.102.9.106: bytes=32 time=120ms TTL=49
Ping statistics for 66.102.9.106:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 110ms, Maximum = 120ms, Average = 113ms
C:\Documents and Settings\Administrator>ping google.com /t
Pinging google.com [66.102.9.106] with 32 bytes of data:
Reply from 66.102.9.106: bytes=32 time=109ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=111ms TTL=49
Reply from 66.102.9.106: bytes=32 time=111ms TTL=49
Reply from 66.102.9.106: bytes=32 time=112ms TTL=49
Reply from 66.102.9.106: bytes=32 time=112ms TTL=49
Reply from 66.102.9.106: bytes=32 time=116ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=109ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=109ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=112ms TTL=49
Reply from 66.102.9.106: bytes=32 time=109ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=115ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=109ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Reply from 66.102.9.106: bytes=32 time=113ms TTL=49
Reply from 66.102.9.106: bytes=32 time=115ms TTL=49
Reply from 66.102.9.106: bytes=32 time=109ms TTL=49
Reply from 66.102.9.106: bytes=32 time=110ms TTL=49
Ping statistics for 66.102.9.106:
Packets: Sent = 32, Received = 32, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 109ms, Maximum = 135ms, Average = 112ms
Control-C
^C
C:\Documents and Settings\Administrator>tracert google.com
Tracing route to google.com [66.102.9.104]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 6 ms 6 ms 80-184-31-1.adsl.kems.net [80.184.31.1]
3 8 ms 7 ms 6 ms 168.187.0.226
4 6 ms 7 ms 7 ms 168.187.0.125
5 20 ms 20 ms 18 ms if-11-2.core1.RSD-Riyad.as6453.net [116.0.78.89]
6 171 ms 205 ms 215 ms 195.219.167.57
7 191 ms 215 ms 226 ms 195.219.167.42
8 * 103 ms 94 ms Vlan1102.icore1.PVU-Paris.as6453.net [195.219.24
1.109]
9 94 ms 95 ms 97 ms xe-9-1-0.edge4.paris1.level3.net [4.68.110.213]
10 94 ms 94 ms 94 ms ae-33-51.ebr1.Paris1.Level3.net [4.69.139.193]
11 101 ms 101 ms 101 ms ae-48-48.ebr1.London1.Level3.net [4.69.143.113]
12 102 ms 102 ms 101 ms ae-11-51.car1.London1.Level3.net [4.69.139.66]
13 103 ms 102 ms 103 ms 195.50.118.210
14 137 ms 103 ms 100 ms 209.85.255.76
15 130 ms 124 ms 124 ms 209.85.251.190
16 114 ms 116 ms 116 ms 72.14.232.239
17 135 ms 113 ms 126 ms 64.233.174.18
18 126 ms 125 ms 127 ms lm-in-f104.1e100.net [66.102.9.104]
Trace complete.
C:\Documents and Settings\Administrator>
