Hi, The University I am working for is undergoing a major renovation of the ICT system. The team currently undertaking the task is designing a centralized system with the intent of providing most (if not all) services of the institution electronically. Most of us are academicians with little practical experience. The questions we need answers for are What are the systems (preferably free, as in Beer, and/or open) and best-practices in use in other academic institutions? What are the experiences of people administering academic ICT systems? What are the overheads of attempting to provide services through an intranet cloud (like UEC) for us (a medium-sized academic institution, in a third-world country)? We would very much appreciate it if you could give us your take on the situtation. Thanks