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  • Speaking at DevReach

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Next week, I will be speaking at Devreach on the following topics - Authoring custom WCF services in SharePoint Sahil Malik, Level 400 We live in a different world today! Gone are the times when you built your webparts around postbacks! Welcome silverlight, jquery, bing maps, google maps, and many others! And there are many enhancements in SharePoint 2010 that let you build such applications, the question is which is right for you? In this session Sahil compares WCF REST Services in SharePoint, The client object model, and custom WCF services, and then dives deep into the WCF aspects of SharePoint. All code, very few slides!   Scalability and Performance of SharePoint 2010 Sahil Malik, Level 400 If there is a topic that has more misinformation than anything else, it has to be the scalability and performance aspects of SharePoint. Did you know, SharePoint 2010 has some real world, under the covers improvement that help it perform and scale better? This session involves taking a deep look under the covers into the specific improvements Microsoft has made between SharePoint 2007 and SharePoint 2010 that truly qualifies SharePoint 2010 as an enterprise scalable product. This doesn't mean the product doesn't have limits - but this session is a lot more than just limits written on a powerpoint slide. This presentation is a true under the scenes look at specific improvements!   Devreach is a premier conference, check out their very impressive speaker and sessions line up. Comment on the article ....

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  • Blog post every SharePoint developer should read

    - by ybbest
    I will continuously update the list while I keep diving into SharePoint 2010 SharePoint 2010 and web templates By Vesa Juvone Tools of a SharePoint Consultant – the 2010 edition By Sahil Malik A SharePoint Developer’s Toolchest By Sahil malik Building SharePoint Applications with InfoPath 2010 By David Gerhardt WCM Creating a Page Layout in SharePoint 2010 using Visual Studio 2010 By Becky Bertram

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  • Sept 25th - SharePoint 2013 talk in Arendal, Norway

    - by Sahil Malik
    SharePoint 2010 Training: more information I am thrilled to be talking about SharePoint 2013 in Arendal, Norway over an informal user group get together. Thanks to a Doorway and Sevan Marine for making this happen, and thanks to Asplan Viak for presenting a real world implementation called "Oh behave!" I mean! Beehive :). Here is the agenda, 1800 - 1815 Welcome, the user group - a bit to bite into1815 - 1930 Sahil Malik: SharePoint 2013 - what's new? How do we get there? What challenges will we face?1930 - 2000 Asplan Viak presents their SharePoint Solution – Beehive When and Where: 1800hrs at Kittelsbuktveien 5 Read full article ....

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  • SharePoint MVP Chat – tomorrow and day after

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Yes we’re doing it again! After two very successful chats, a number of MVPs will be online in chat style answering your SharePoint questions. Here’s the schedule Tuesday May 25th at 4PM PDT (join here) Agnes Molnar Bill English Brian Farnhill Bryan Phillips Clayton Cobb David Mann <—ask him to tell a joke, he has a great sense of humor! Also bug him about Workflows. Matt McDermott Paul Stork Rob Bogue <—Ask him about WFs too. Rob Foster <— Him and Nick Swan run a SharePoint podcast. Sahil Malik <—I know him Saifullah Shafiq Ahmed   Wednesday at 9AM PDT (join here) Andrew Connell <— youngest MVP ever! LOL. Becky Bertram Bil Simser Chadima Kulathilake Claudio Brotto Gary Lapointe <—the stsadm extensions guy, ask him about powershell Darrin Bishop John Ross Michael Mukalian Muhanad Omar Randy Drisgill <—he created SP2010 starter master pages. Ask him about branding Shane Young Todd Bleeker Zlatan Dzinic Comment on the article ....

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  • OAM11gR2: Enabling SSL in the Data Store

    - by Ekta Malik
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Enabling SSL in the Data Store of OAM11gR2 comprises of the below mentioned steps. Import the certificate/s required for establishing the trust with the Store(backend) in the keystore(cacerts) on the machine hosting OAM's Weblogic Admin server Restart the Weblogic Admin server Specify the <Hostname>:<SSL port> in the "Location" field of the Data Store and select the "Enable SSL" checkbox Pre-requisite:- Certificate/s to be imported are available for import Data Store has already been created using OAM admin console and the connection to the store is successful on non-SSL port( though one can always create a Data Store with SSL settings on the first go) Steps for importing the certificate/s:- One can use the keytool utility that comes bundled with JDK to import the certificate. The step for importing the certificate would be same for self-signed and third party certificates (like VeriSign) $JAVA_HOME/bin/keytool -import -v -noprompt -trustcacerts -alias <aliasname> -file <Path to the certificate file> -keystore $JAVA_HOME/jre/lib/security/cacerts Here $JAVA_HOME refers to the path of JDK install directory Note: In case multiple certificates are required for establishing the trust, import all those certificates using the same keytool command mentioned above  One can verify the import of the certificate/s by using the below mentioned command $JAVA_HOME/bin/keytool -list -alias <aliasname>-v -keystore $JAVA_HOME/jre/lib/security/cacerts When the trust gets established for the SSL communication, specifying the SSL specific settings in the Data Store (via OAM admin console) wouldn't result into the previously seen error (when Certificates are yet to be imported) and the "Test Connection" would be successful.

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  • Configuring Weblogic Server 10.3.6 from 32-bit mode to 64-bit mode

    - by Ekta Malik
    This post pertains to the configuration of Weblogic Server from 32-bit mode to 64-bit mode on Solaris OS. Just in case, you have WLS 10.3.6 running in 32-bit mode and the JDK being used is installed for 64-bit mode [On Solaris OS, JDK 64-bit installation comprises of installing 32-bit JDK followed by a patch for 64-bit JDK].  Verification of the mode being used One can verify the mode of Weblogic Server in the following ways Either check the commonEnv.sh script located at $MIDDLEWARE_HOME/wlserver_10.3/common/bin where $MIDDLEWARE_HOME refers to the install directory of Middleware. Look for the patterns - SUN_ARCH_DATA_MODEL and JAVA_USE_64BIT in the file. For 32-bit mode, the parameters would appear as shown belowSUN_ARCH_DATA_MODEL="32"JAVA_USE_64BIT=false Check the server console logs; which JDK is being used during start-up By checking which JDK is used by the running process of Weblogic Server Configuration Steps Take a backup of the commonEnv.sh script located at $MIDDLEWARE_HOME/wlserver_10.3/common/bin where $MIDDLEWARE_HOME refers to the install directory of Middleware Modify the commonEnv.sh script for the following parameters: The values should be 64 and true respectively for 64-bit modeSUN_ARCH_DATA_MODEL="64"JAVA_USE_64BIT=true  Restart the weblogic server. One can confirm that the JDK being used is 64-bit by looking at the Weblogic console logs during server start up or by looking at the running process.

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  • Have only read access to Samba

    - by Tahir Malik
    Hi I've been struggling a lot with Samba on Centos 5.5 lately. I develop in Windows 7 and send files through scp (ant task), but it's to slow and wanted to setup thoroughly samba. After installing and following some guides I've done the following: Disable firewall (iptables) Disable SelLinux (didn't do that at the start, but didn't help either) setup my smbusers file to map my windows user to root (root = "Tahir Malik" -- works) added a current user mitco to the sambapassdb with the command smbpasswd -a mitco , because the windows user had only read access So both the users have read access to my share. Here is my smb.conf snippit: [global] workgroup = MITCO server string = Samba Server Version %v netbios name = centos ; interfaces = lo eth0 192.168.12.2/24 192.168.13.2/24 ; hosts allow = 127. 192.168.12. 192.168.13. [alf4] comment = Alfresco 4 path = /opt read only = no valid users = mitco, mitco force user = root force group = root admin users = mitco , mitco writeable = yes ; browseable = yes What also maybe important is that the /opt is only writable by root, but that shouldn't matter because I use the force user and group or admin users. The log file : [2012/09/29 07:43:44, 0] smbd/server.c:main(958) smbd version 3.0.33-3.39.el5_8 started. Copyright Andrew Tridgell and the Samba Team 1992-2008 [2012/09/29 07:43:59, 1] smbd/service.c:make_connection_snum(1085) mitco-tahir (192.168.13.1) connect to service alf4 initially as user root (uid=0, gid=0) (pid 5228)

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  • Integrating Silverlight BING Maps with SharePoint 2010

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Okay this video is super duper cool! You’ve heard of bing.com right? Have you tried out the silverlight maps on bing? WHAT? YOU HAVEN’T!? DAMMIT! You should! Seriously, the bing silverlight maps are way way way cooler than their google counterpart. They are simply mindblowing. Now, what if I told you, you could integrate those, and the power of the bing geocoding api, AND, the bing search engine, AND routing capabilities, all on a silverlight map, and throw in the Yahoo geocoding api over a REST interface, all running inside SharePoint? No seriously! I am not joking! In this video, I demonstrate exactly the above, all integrated and running happily inside of SharePoint 2010. Note that you can also make this work in SharePoint 2007. I used the Telerik Silverlight Controls to make all this happen. And as always, only about 2% of the video is slides, all of the rest is all hands-on code. The entire application, is written right in front of your eyes, in about an hour. Plenty of good stuff here in this video Hope you like it! Have fun! Comment on the article ....

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  • Security Trimmed Cross Site Collection Navigation

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). This article will serve as documentation of a fully functional codeplex project that I just created. This project will give you a WebPart that will give you security trimmed navigation across site collections. The first question is, why create such a project? In every single SharePoint project you will do, one question you will always be faced with is, what should the boundaries of sites be, and what should the boundaries of site collections be? There is no good or bad answer to this, because it really really depends on your needs. There are some factors in play here. Site Collections will allow you to scale, as a Site collection is the smallest entity you can put inside a content database Site collections will allow you to offer different levels of SLAs, because you put a site collection on a separate content database, and put that database on a separate server. Site collections are a security boundary – and they can be moved around at will without affecting other site collections. Site collections are also a branding boundary. They are also a feature deployment boundary, so you can have two site collections on the same web application with completely different nature of services. But site collections break navigation, i.e. a site collection at “/”, and a site collection at “/sites/mySiteCollection”, are completely independent of each other. If you have access to both, the navigation of / won’t show you a link to /sites/mySiteCollection. Some people refer to this as a huge issue in SharePoint. Luckily, some workarounds exist. A long time ago, I had blogged about “Implementing Consistent Navigation across Site Collections”. That approach was a no-code solution, it worked – it gave you a consistent navigation across site collections. But, it didn’t work in a security trimmed fashion! i.e., if I don’t have access to Site Collection ‘X’, it would still show me a link to ‘X’. Well this project gets around that issue. Simply deploy this project, and it’ll give you a WebPart. You can use that WebPart as either a webpart or as a server control dropped via SharePoint designer, and it will give you Security Trimmed Cross Site Collection Navigation. The code has been written for SP2010, but it will work in SP2007 with the help of http://spwcfsupport.codeplex.com . What do I need to do to make it work? I’m glad you asked! Simple! Deploy the .wsp (which you can download here). This will give you a site collection feature called “Winsmarts Cross Site Collection Navigation” as shown below. Go ahead and activate it, and this will give you a WebPart called “Winsmarts Navigation Web Part” as shown below: Just drop this WebPart on your page, and it will show you all site collections that the currently logged in user has access to. Really it’s that easy! This is shown as below - In the above example, I have two site collections that I created at /sites/SiteCollection1 and /sites/SiteCollection2. The navigation shows the titles. You see some extraneous crap as well, you might want to clean that – I’ll talk about that in a minute. What? You’re running into problems? If the problem you’re running into is that you are prompted to login three times, and then it shows a blank webpart that says “Loading your applications ..” and then craps out!, then most probably you’re using a different authentication scheme. Behind the scenes I use a custom WCF service to perform this job. OOTB, I’ve set it to work with NTLM, but if you need to make it work alternate authentications such as forms based auth, or client side certs, you will need to edit the %14%\ISAPI\Winsmarts.CrossSCNav\web.config file, specifically, this section - 1: <bindings> 2: <webHttpBinding> 3: <binding name="customWebHttpBinding"> 4: <security mode="TransportCredentialOnly"> 5: <transport clientCredentialType="Ntlm"/> 6: </security> 7: </binding> 8: </webHttpBinding> 9: </bindings> For Kerberos, change the “clientCredentialType” to “Windows” For Forms auth, remove that transport line For client certs – well that’s a bit more involved, but it’s just web.config changes – hit a good book on WCF or hire me for a billion trillion $. But fair warning, I might be too busy to help immediately. If you’re running into a different problem, please leave a comment below, but the code is pretty rock solid, so .. hmm .. check what you’re doing! BTW, I don’t  make any guarantee/warranty on this – if this code makes you sterile, unpopular, bad hairstyle, anything else, that is your problem! But, there are some known issues - I wrote this as a concept – you can easily extend it to be more flexible. Example, hierarchical nav, or, horizontal nav, jazzy effects with jquery or silverlight– all those are possible very very easily. This webpart is not smart enough to co-exist with another instance of itself on the same page. I can easily extend it to do so, which I will do in my spare(!?) time! Okay good! But that’s not all! As you can see, just dropping the WebPart may show you many extraneous site collections, or maybe you want to restrict which site collections are shown, or exclude a certain site collection to be shown from the navigation. To support that, I created a property on the WebPart called “UrlMatchPattern”, which is a regex expression you specify to trim the results :). So, just edit the WebPart, and specify a string property of “http://sp2010/sites/” as shown below. Note that you can put in whatever regex expression you want! So go crazy, I don’t care! And this gives you a cleaner look.   w00t! Enjoy! Comment on the article ....

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  • Oracle Fusion Middleware-the best middleware for Siebel

    - by divya.malik
    With many choices available for Siebel customers today, selecting the right solutions to deliver the most value out of your applications  is challenging. What is Oracle Fusion Middleware? Oracle Fusion Middleware is a suite of products that Oracle offers to customers. It is a modern middleware foundation for building applications. It is certified with all of the Oracle Applications families, and it is also the foundation of Fusion Applications. There are a number of different components to Fusion Middleware. Some of the most important are: the SOA suite which provides the integration infrastructure to allow different applications to connect to each other. There is a Business Intelligence toolset that enables allows you to get biz intelligence out of the applications, there is a portal that allows you to build a  UI on top of different applications. Content management to manage invoices and other unstructured data that goes into the application and finally an identity management system to lower costs  of running your applications. So four ways to think about Oracle Fusion Middleware are: Use Fusion Middleware to connect and integrate different applications Use it to get business intelligence and insight out of the application Use it to customize or extend applications and build a composite applications user interface Use it to lower the cost of managing your applications Why Fusion Middleware? Fusion middleware is standards based, gives you a very open architecture that enables you to extend your apps to other systems, every piece of Fusion Middleware is a leader in its area (best of breed), it is hot-pluggable and certified on every application in the Oracle Applications family. Today, over 90,000 customers use Oracle Fusion Middleware applications. To learn more about Oracle Fusion Middleware for Siebel, read this white paper.

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  • Cross-Domain calls using JavaScript in SharePoint Apps

    - by Sahil Malik
    SharePoint, WCF and Azure Trainings: more information Sounds simple enough right? You’ve probably done $.ajax, and jsonp? Yeah all that doesn’t work in SharePoint. The main reason being, those calls need to work under the app’s credentials. So instead here is what a SharePoint app does, It downloads a file called ~hostweburl/_layouts/15/SPRequestExecutor.js. This file creates an IFrame in your page which then downloads a file called ~appweburl/_layouts/15/AppWebproxy.aspx Then all calls that look like the below, are routed via AppWebProxy and run on the server under the apps identity. 1: var executor = new SP.RequestExecutor(this.appweburl); 2: var url = this.appweburl + "/_api/SP.AppContextSite(@target)/web?" + "@target='" + this.hostweburl + Read full article ....

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  • New Article: SharePoint 2010 for Developers &ndash; Whats new?

    - by Sahil Malik
    SharePoint 2010 Training: more information This is an nice overview/beginners article about what is new in SharePoint 2010 from purely a developer point of view. Excerpt - “In some ways SharePoint 2007 was a brand new incarnation of the SharePoint product. For the very first time, ASP.NET 2.0 was applied properly to the product. Things such as master pages, membership providers, sitemap providers etc. were used heavily in SharePoint. As a result, SharePoint 2007 got a whole new developer story to it. But in some ways it was a first version of a big product, so the development story left us wanting for more. Wanting for more because in some ways the API wasn’t ideal, and most certainly the development tools were somewhere between non-existent to bad. Diagnosing SharePoint errors was another frustrating story many have endured. What has changed in SharePoint 2010? Let’s find out.” Read full article ....

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  • Renewed as MVP

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). It is with great humbleness and honor that I accept Microsoft’s MVP award for 2010. This will be my .. I forget how many years, as an MVP. So suffice to say, I was a lot younger when I first got the MVP award, but also the excitement never dies. Don’t get me wrong, I’m still young, foolish and weird :). (and good looking, might I add) I’d like to share a few things with you on what I have learnt being a part of this very prestigious program that I am so unworthy of. Never aim to be an MVP. Let it be a consequence of what you already are. Always be down to earth, just because you’re an MVP doesn’t mean you’re better than anyone else. The biggest reward of the MVP program, yes much bigger than the free top notch MSDN subscription, is the amazing interaction you will have with other fellow MVPs, and incredibly smart people in the community in general. Get involved in the community, for your own sake! You will learn so much from your peers, it is a very very rewarding experience. Learn, Learn and Learn! Never under estimate the power of knowledge. Both technical and otherwise. I thank each one of you for all the attention you have given me over the past many years. And a very special thanks to my MVP lead, Melissa Travers, and my previous MVP lead Rafael Munoz (who isn’t with Microsoft anymore, but I am sure is kicking butt wherever he is). We are truly entering a very very exciting time in the technology space. Both Google and Apple are challenging Microsoft, forcing Microsoft to innovate at a pace like never before. Microsoft is coming out with an incredible amount of good, new and exciting stuff. Windows Mobile 7, Azure, .NET 4.0, Silverlight 4.0, IE9, and of course SharePoint 2010. The level of innovation in the tech industry is simply unprecedented. A truly exciting time for anyone who lives, breathes, sleeps and dreams of technology even when awake! (Like me!) As you know, I’ve been working on my SP2010 book lately. I’m happy to also inform that the book is DONE. WOOHOO!! :). So this means, I’ll have more time to blog, and cause more trouble in general. Once again! THANK YOU! Comment on the article ....

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  • Enable Claims based Auth on a SP2010 website, after it has been provisioned

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). When you provision a web app in SP2010, you can choose it to use Claims Based Auth or Classic Auth right through the GUI.  However, after you have provisioned a web app, there is no GUI to switch from Classic to Claims based. So the below powershell script will let you convert a SP2010 website to claims based auth after it has been provisioned. 1: $w = Get-SPWebApplication "http://sp2010" 2: $w.UseClaimsAuthentication = "True"; 3: $w.Update() The user running the above script should be a member of the SharePoint_Shell_Access role on the config DB, and a member of the WSS_ADMIN_WPG local group. Comment on the article ....

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  • Oracle CRM in the UK- Gartner CRM Summit 2010

    - by divya.malik
    We are now headed to the UK to co-sponsor and participate in the Gartner Customer Relationship Management Summit 2010 on the 16th and 17th of March in London. Oracle CRM Vice President Mark Woollen will be presenting on Tuesday, 16 March 2010 from 15:20-15:50 on                                                                                                                                          CRM is dead, long live CRM?  Everyone is saying the world has changed and with it a new set of acronyms/buzzwords/vendors etc have appeared. What does this really mean for CRM software? Is it Dead or Alive? Listen to Mark’s view from Oracle and its customers.                  Location- Westbourne 2, Level –1. Also stop by the Oracle booth at the demogrounds.  The event looks promising with some great content from the Gartner analysts and from what the Gartner folks just told me, the event is oversold. And the weather in London town? As expected…slight showers on Monday with a high of 49 degrees F and partly cloudy on Tuesday, with a high of 50 degrees F.

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  • New Article - Visual Studio 2011 and SharePoint 2010

    - by Sahil Malik
    SharePoint 2010 Training: more information My newest article is now online. This article talks about the specific improvements in Visual Studio 2011 for SharePoint 2010 development. Note, it has nothing to do with vNext :), so no NDA stuff here (if that is what you were looking for). Visual Studio 2011 is pretty awesome anyway. All the new improvements will benefit your SP development, for instance, they finally fixed that add-references annoying as crap dialog box. Anyway, this article talks specifically about SP2010 development improvements, so I hope you like it. The article Read full article ....

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  • Large File Upload in SharePoint 2010

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). Okay this is a big BIG B-I-G problem. And with SP2010 it’s going to be more prominent, because atleast at the server side, SharePoint can support large files much much better than SharePoint 2007 ever did. The issue with very large files being uploaded through any browser based API are - Reliably transferring gigabyte or bigger files without breakages over a protocol like HTTP, which is better suited for tiny transfers like images and text. Not killing your browser because it has to load all that in memory Not killing your web server because All that you upload through HTTP post, first gets streamed into IIS Memory, w3wp.exe memory before the ENTIRE FILE finishes uploading .. before it is stored. Which means, You cannot show an accurate and live progress bar of the upload, IIS gives you no such accurate metric of an upload. All the counters it gives you are approximate. Your w3wp.exe eats up all server memory – 4GB of it, for a 4GB upload. A thread is kept busy for the entire duration of the upload, thereby greatly limiting your web server’s capability to serve newer requests. Kills effective load balancing. Not killing your content database because, As you are uploading a very large file, that large file gets written sequentially into the DB, and therefore for a very large file very severely impacts the database performance. I had put together another video showing RBS usage in SharePoint 2010. I talked about many practical ramifications of using RBS in SharePoint in that video. Note that enabling large file support will never ever be a point and click job, simply because there are too many questions one needs to ask, and too many things one needs to plan for. However, one part that will remain common across all large file upload scenarios, in SharePoint or outside of SharePoint is to do it efficiently while not killing the web server. In this video, I describe using the Telerik Silverlight Upload control with SharePoint 2010 to enable efficient large file uploads in SharePoint. Presenting .. The video Comment on the article ....

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  • Oracle and ATG: The Next Generation of Customer Experience

    - by divya.malik
    Oracle today announced that it has completed the acquisition of Art Technology Group (ATG), Inc. In a webcast this morning, Thomas Kurian, Executive Vice President, Oracle Anthony Lye, Senior Vice President, CRM at Oracle and  Ken Volpe, Senior Vice President of Products and Technology from ATG, presented the rationale, strategy and future direction with this acquisition, ATG is a leading E-Commerce service provider and Oracle is a leading CRM and Retail Applications provider, which makes it a winning team. There has been a lot of positive feedback from the analysts, press as well as customers. “As a customer of both Oracle and ATG, we view the integration of the two companies as a natural fit,” said Kevin Cunnington, Global Head of Online, Vodafone Group. “We look forward to new efficiencies that address our online and cross-channel business strategies and help us further provide superior customer experiences.” For more information about Oracle and ATG: Overiew and FAQs Webcast Press Release Technorati Tags: oracle,oracle siebel crm,atg,crm

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  • Looking ahead at 2011-with Paul Greenberg

    - by divya.malik
    It is almost the end of 2010, rather unbelievable how fast this year has gone by. It is always interesting to read what our CRM gurus have to say about the coming year. So here is CRM luminary, Paul Greenberg’s  forecast for 2011. Mobile CRM growth accelerates. CRM and “Social” companies continue to integrate their capabilities as a few suites begin to emerge. Social “rankings”, as a measure of customer engagement, will become a standard public measure. Analytics exhibits the most significant growth of any area with Customer Insight apps leading the way. Marketing apps mature with social marketing becoming an integral part of the application offering. Customer service begins to redefine itself with greater emphasis on service communities, web self-service and customer knowledge capture. Knowledge management replaces enterprise content management as a core requirement for large businesses. Customer experience reasserts itself loudly as the core of CRM and SCRM - This one is kind of a no-brainer in a way. Co-creation and customer driven product innovation becomes more than just an advanced idea. Microsoft Azure emerges as a true cloud provider at the level of Amazon as cloud computing considers its rise to becoming a primary technology infrastructure. Application marketplaces will become commonplace as companies look to platform providers to fill ecosystem needs, not just CRM. I do encourage you to read the details of his forecasts, that are split into two blog posts. For Part I click here and for Part II, click here. Technorati Tags: oracle,siebel CRM,scrm,paul greenberg

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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  • Don&rsquo;t break that sandbox

    - by Sahil Malik
    SharePoint 2010 Training: more information Hmm .. I hear that some soldiers are spreading rumors that it is OKAY to edit the WSS_Sandbox trust level inside of SharePoint. Afterall, it is just .NET code right? And it’s just a CAS policy, so why not make that tempting little tweet, and well – all I wanna do is call web services! Ummmm ..   DON’T DO IT!   Yes I know it’s just .NET code! But Microsoft has spent a great deal of time, resources, and thoughts in crafting up the boundary of what a sandbox solution can do, and what it cannot do. Soon as you make that tiny little tweak to allow calling web services, you just opened a bunch of security holes in your SharePoint installation. Not to mention, you broke the first cardinal rule of your SharePoint solutions, which is, “No Microsoft files were hurt in the building of this solution” Read full article ....

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  • Free Webinar on Improving Your Customer Experience with Integrated Channels

    - by divya.malik
    Join Oracle's Regional VP of CRM On Demand- Justin Shriber, Selling Power Magazine's CEO, Gerhard Gschwandtner and IDC Research's Gerrard Murray in an interesting discussion on how to "Integrate Sales Channels to Maximize Revenue & Improve the Customer Experience". You will learn how to: - Build a unified revenue pipeline to shorten sales cycles - Deliver a personalized customer experience and maximize up-sell opportunities - Align sales across all interaction, including online, in person, and via mobile devices - Improve the quality of each and every customer interaction Don't miss the opportunity and register now

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  • Beyond Chatting: What ‘Social’ Means for CRM

    - by Divya Malik
    A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on the Oracle Applications blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com

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  • A SharePoint Developer&rsquo;s Toolchest

    - by Sahil Malik
    Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). When we develop for SharePoint, we end up using many tools, third party or Microsoft, to facilitate our development. What are some of your favorite tools? Mine are as below - 1. Reflector: When I saw reflector, I was pretty convinced that a tool better and more useful than it doesn’t exist. Well I was wrong! Redgate took over reflector and they still offer it as a free version, but they have a paid version called reflector pro. It lets you debug third party source code, as if you had the source code. Brilliant! Who needs documentation anymore when you have real code? 2. ULS Viewer: It is no secret, reading ULS logs is a pain in the rear. Well, not so with ULS Viewer, which does work with SharePoint 2007 as well. But it’s just way cooler with SharePoint 2010. You know when you get an error in SharePoint 2010 it shows you an error like as below: Well, the ULS Viewer will allow you to set filtering critereon, allowing you to immediately zero in, into an error, across multiple WFEs even. Also there are numerous other facilities built into the tool, such as advanced filtering, critical error notifications, etc. A must have! You can read the documentation of the ULSViewer here. 3. SPDisposeCheck: Did you know that the MySite object is strange? What is strange about it? That you have to dispose it even if you didn’t create it!? Well who the hell remembers all that! Honestly I do! And you should too. But there is a tool to help you sanitize your code. And that is SPDisposeCheck. You run it against your DLL or EXE, and it will give you suggestions on where you might have missed calling dispose on an object. You still have to use your head, but having this tool helps. 4. DebugView: Debugging for SharePoint can be difficult sometimes. Sometimes your breakpoints don’t get hit. And while you can try and make them hit, it is sometimes easier to just write a bunch of Debug.WriteLines, and catch them from an external application such as DebugView. You simply use your code, and DebugView will catch all the Debug.WriteLine’s in your code like this - 5. BGInfo: One annoying thing about SharePoint projects, it causes the number of servers to multiply like bunnies. As I’m RDP’ing into many computers trying to diagnose a crazy issue, sometimes it becomes hard to remember which machine is which. BGInfo puts all that on the wallpaper, alongwith a bunch of other useful info. A bit like this - 5. WSPBuilder: SharePoint 2007 only, but I think there maybe a version for SP2010 coming later. I think the VS2010 tools for SP2010 development are quite nice, so WSPBuilder, well so far I don’t miss it. But lets see what WSPBuilder for 2010 brings – I haven’t seen it yet. However, I want to confidently assert that WSPBuilder for SP2007 is simply awesome. 6. SharePoint Manager: The SharePoint Manager 2010 is a SharePoint object model explorer. It enables you to browse every site on the local farm and view every property. It also enables you to change the properties. The VS2010 dev tools now include a server explorer, which show you a subset of properties in read-only. I would LOVE to see SharePoint manager like functionality built into VS2010. SharePoint Manager, a total must-have. Comment on the article ....

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