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• Windows SBS 2011 DNS Role (service) failing & needing restarting

  - by HaydnWVN

  Have a Windows SBS 2011 with Exchange that is handling all DNS for the network. Since getting a 3rd party (Hardware & Support) to setup a recieving FTP service and restricting Exchanges memory useage for another 3rd party product (Stock software) the local network seems to periodically 'lose the internet connection'. Delving deeper I found that the DNS service is somehow failing/stopping without the actual service on the server reporting such (nothing in event logs). A simple restart of the 'DNS Role' on the server solves the problem. The manager onsite reports that he has to do this most days in the afternoon - yet not at the same time and other days it works fine without a restart being required. I'm unable (lacking sufficient SBS2011 knowledge) to diagnose this further, ideally I would like the DNS Role to report (and log) the failure, then automatically restart itself.

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• IIS High use & Server Performance issues

  - by HaydnWVN

  Have an SBS2011 running Exchange, a database app and a few other things serving 5 users (3 low use, 1 high). The server was never specced for the database app so it isn't as powerful as I'd like... Only 12GB RAM. We have increasingly found performance problems with this server, last week it was so bad I couldn't even connect remotely. To free up some available RAM I have (over the past month or so): Restricted the Exchange Message Store to 1GB with (so far) no ill effects. Restricted SQL Databases (including SBSMonitoring and Sharepoint/##SSEE (Which isn't used)). Now I am finding that IIS Worker threads are using up the available memory and I have (so far) been unable to track down much useful information about restricting them. This server is not 'serving' anything web-based apart from OWA that I am finding people using because Outlook is so slow (again related to the Servers performance). I am aware that Exchange on SBS2011 is designed to use up available resources (and concede when other applications request). But it is not doing so (or anywhere near fast enough) for our needs. Opening the database application (using Postgres) takes 5+ minutes from client machines and regularly times out or crashes due to this. After a reboot (before SQL/Exchange/IIS databases are very large/totally cached) we get the performace we need and expect. Previously a reboot once a month was enough... Then once a week... Now they have taken to rebooting it almost daily!

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• Microsoft Office Compatibility Pack "The converter failed to open the file" error & "This is a pre-release version"

  - by HaydnWVN

  What issues have people encountered with older OS's (2000, XP) and olders versions of Microsoft Office (2000, XP, 2003) with the 'Microsoft Office Compatibility Pack'? I have a couple of Windows 2000 client PC's encountering different errors when attempting to open .docx or .xlsx documents, some with Office XP and the others with Office 2003. Reading through forums it appears that the different versions of the compatibility pack, not all were compatible with Windows 2000 (versions 3 & 4 are not). There are also Service Packs for the Compatibility Pack. With these Windows 2000 clients, it seems i need the Compatibility Pack version 2, then to install the Service Packs, yet i'm unable to find a link for version 2 of it. First error message: "This is a pre-release version of the Compatibilty Pack and can open pre-release Office 2007 files only." Is solved below. Second error message: "The converter failed to open the file." My troubleshooting is still on-going.

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• Windows 8 N & Media Player/DVD playback

  - by HaydnWVN

  An open-ended question (ie I havn't encountered this yet...) Being in the UK I consider it only a matter of time until I come across the following scenario: Windows 8 Pro N install where the End User wants DVD playback without installing all the Media Player 'add-ins' to enable it. Will just installing codecs and then some playback software work? (ie no huge downloads from Windows Update - consider this user to only want Crtical Updates due to a slow internet connection.)

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• Windows 7 Computer Maintenance - Restore removed Desktop Shortcuts

  - by HaydnWVN

  I'm aware about the inbuilt nightmate 'tool' of Microsofts which is making every network administrators job a nightmare (if left turned on). In short it'll happily delete every desktop shortcut to a network resource. We have it disabled by default. My question is related to recovering these shortcuts, Windows doesn't seem to dump them into the Recycle Bin and although you can 'restore previous versions' of the Desktop folder, you are unable to do it with the user logged in... Rather a problem if you only have the 1 user account. We have a user who (although the 'Computer Maintenance' tool is turned off) had it come up in 'Action Centre' and chose to run it. I've been unable to reproduce it, but the tool has certainly run (and removed 24 shortcuts from her desktop) although it is still saying 'Windows is not checking your system for maintenance problems'. ?! Very fustrating! Any ideas if these shortcuts are backed up/moved elsewhere so i can easily find and restore them?

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• Troubleshooting Website problems within the local network

  - by HaydnWVN

  Have an external website which opens fine on some PC's, yet seems to time out (or symptoms of timing out, but never actually does) on others. Seems to only affect (some) of our newer HP Pro 3305 MT Workstations. All of which are running Win7 32bit SP1 with all updates. Older PC's (Win7 32bit SP1 & WinXP) are unaffected. Using Google Chrome & Firefox makes no difference. Opening the website in IE9 Compatibility Mode has exactly the same symptoms. All PC's are on the same local network (Workgroup) using the same DNS server & gateway (inhouse) on the same internet connection, on the same subnet. There is no proxy server, no content filtering, no load balancing etc etc. Only group policy in effect (locally) is for Update scheduling. Local firewalls are all the same (Kaspersky WP4) and our external facing firewall has no IP specific settings. I have no control over the external website, traceroute shows the same destination on all PC's. It is a fairly popular website in our industry (Horticulture) and i'm not aware of any other people (even other sites within our sister companies) with the same problem. Update: Used Fiddler2 to monitor the HTTP request, seems its not getting fulfilled for some reason?! Request sent: GET http://www.rhs.org.uk/ HTTP/1.1 Host: www.rhs.org.uk Connection: keep-alive User-Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.47 Safari/536.11 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Accept-Encoding: gzip,deflate,sdch Accept-Language: en-GB,en-US;q=0.8,en;q=0.6 Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3 Log from Fiddler 2 of the request: This session is not yet complete. Press F5 to refresh when session is complete for updated statistics. Request Count: 1 Bytes Sent: 567 (headers:567; body:0) Bytes Received: 0 (headers:0; body:0) ACTUAL PERFORMANCE -------------- ClientConnected: 17:02:33.720 ClientBeginRequest: 17:02:39.118 GotRequestHeaders: 17:02:39.118 ClientDoneRequest: 17:02:39.118 Determine Gateway: 0ms DNS Lookup: 0ms TCP/IP Connect: 46ms HTTPS Handshake: 0ms ServerConnected: 17:02:39.165 FiddlerBeginRequest: 17:02:39.165 ServerGotRequest: 17:02:39.165 ServerBeginResponse: 00:00:00.000 GotResponseHeaders: 00:00:00.000 ServerDoneResponse: 00:00:00.000 ClientBeginResponse: 00:00:00.000 ClientDoneResponse: 00:00:00.000 RESPONSE BYTES (by Content-Type) -------------- ~headers~: 0 Log of a successful request from a working PC (done this morning, excuse the timestamps being different from above): Request Count: 1 Bytes Sent: 493 (headers:493; body:0) Bytes Received: 20,413 (headers:525; body:19,888) ACTUAL PERFORMANCE -------------- ClientConnected: 08:22:47.766 ClientBeginRequest: 08:22:47.766 GotRequestHeaders: 08:22:47.766 ClientDoneRequest: 08:22:47.766 Determine Gateway: 0ms DNS Lookup: 26ms TCP/IP Connect: 30ms HTTPS Handshake: 0ms ServerConnected: 08:22:47.828 FiddlerBeginRequest: 08:22:47.828 ServerGotRequest: 08:22:47.828 ServerBeginResponse: 08:22:48.905 GotResponseHeaders: 08:22:48.905 ServerDoneResponse: 08:22:48.905 ClientBeginResponse: 08:22:48.905 ClientDoneResponse: 08:22:48.905 Overall Elapsed: 00:00:01.1388020 RESPONSE BYTES (by Content-Type) -------------- text/html: 19,888 ~headers~: 525 So my question has evolved into: What is the difference between the 2 requests and how do I determine why 1 PC is not getting a reply to it's GET request?

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• Microsoft Office Compability Pack "The converter failed to open the file" error & "This is a pre-release version"

  - by HaydnWVN

  What issues have people encountered with older OS's (2000, XP) and olders versions of Microsoft Office (2000, XP, 2003) with the 'Microsoft Office Compitibility Pack'? I have a couple of Windows 2000 client PC's encountering different errors when attempting to open .docx or .xlsx documents, some with Office XP and the others with Office 2003. Reading through forums it appears that the different versions of the compatibility pack, not all were compatible with Windows 2000 (versions 3 & 4 are not). There are also Service Packs for the Compatibility Pack. With these Windows 2000 clients, it seems i need the Compatibility Pack version 2, then to install the Service Packs, yet i'm unable to find a link for version 2 of it. First error message: "This is a pre-release version of the Compatibilty Pack and can open pre-release Office 2007 files only." Is solved below. Second error message: "The converter failed to open the file." Is still on going.

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• Outlook locking network connection/session?

  - by HaydnWVN

  Scenario: We have an 'automatic orders' machine sat in the corner running XP with Outlook 2003. Its job is to check for new emails on a specific account, when it encounters one it checks the e-mail body for specific wording to determine which customer it is from (using a macro), then it checks the attachment for specific order codes before parsing the attachment to create a .csv file (which is then e-mailed onto one of the sales team) before importing the .csv into our bespoke ERP/Sales Order system to create an order. Problem: Periodically the machine will have symptoms of a lost network connection (unable to connect to any network source). Sometimes after several days, sometimes over a week. Volume of emails/orders processed does not seem to be linked. Additional info: The machines .pst is stored on a mapped network location. The .csv created is stored on a mapped network location. This is a workgroup, not a domain. All network drives are Samba shares from an Ubuntu fileserver. Our bespoke system runs from a database (MySQL) Ubuntu server. Our troubleshooting so far: I have switched machines (previous was Win2000) with the same symptoms. Restarting the machine FIXES the problem. Closing Outlook and then end tasking an Outlook.exe background process FIXES the problem. If you close Outlook, without end taking the background process, outlook will not reopen (saying it cannot find the pst file & it will not open any network location). Does Outlook have some kind of 'max session' linking it to network activity that is not closing after a mail request? Could Auto-archive be causing this? Is there a tool to check/display what each outlook.exe process is doing? Have not found many ways to troubleshoot this yet, as it is so infrequent...

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• SBS2011 Detailed Network Report

  - by HaydnWVN

  I have configured an SBS2011 Server to e-mail me a weekly 'Detailed Network Report' (saw it while configuring a daily e-mailed Back Up report). Within the Report there is lots of info regarding all the Roles on the server (Security, Updates, Back Up etc). Under E-Mail Usage and Mailbox Sizes the following is shown: Now I know these users are sending much more than 1 e-mail a week! So what exactly is this report showing? E-mails within the last 24 hours? How do I go about configuring the Report to show me e-mail statistics for the last week/day/whatever?

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• Windows XP Pro 'Connect to' logon box greyed out with Guest

  - by HaydnWVN

  Have a machine i've just nuked and paved to be used in a public enviroment, yet still connected to a Workgroup. Would like it to prompt for a logon when accessing any of the network shares as different departments will be using it. It does prompt for a login but the username field is greyed out. Have disabled simple file sharing, disabled guest account, changed Local Security Policies (Network access Sharing and Security model to 'classic') all to no avail. A google around has lots of other people with the same issues, lots of 'fixes' with very few feedback. Of course none of these work for me! :)

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• Ubuntu IP Configuration - multiple subnets & interfaces

  - by HaydnWVN

  Have a 'new' mailserver running postfix on Ubuntu. We are having some problems configuring the subnets & interfaces. Basically 2 subnets (.253. & .254.) need to be connected through the 3rd subnet (.252.) where the Router is residing. # This file describes the network interfaces available on your system # and how to activate them. For more information, see interfaces(5). # The loopback network interface auto lo iface lo inet loopback # The primary network interface auto eth0 iface eth0 inet static address 10.62.254.199 netmask 255.255.0.0 network 10.62.254.0 broadcast 10.62.255.255 #gateway 10.62.252.138 # dns-* options are implemented by the resolvconf package, if installed dns-nameservers 10.62.252.138 dns-search ***.com auto eth1 iface eth1 inet static address 10.62.253.199 netmask 255.255.0.0 network 10.62.253.0 broadcast 10.62.255.255 #gateway 10.62.252.138 #dns-nameservers 10.62.254.199 10.62.253.199 10.62.252.199 dns-nameservers 10.62.252.138 dns-search ***.com auto eth2 iface eth2 inet static address 10.62.252.199 netmask 255.255.0.0 network 10.62.252.0 broadcast 10.62.255.255 gateway 10.62.252.138 #dns-nameservers 10.62.254.199 10.62.253.199 10.62.252.199 dns-search ***.com I have an external support company who are looking into this (they built and configured this server), but it's taking far too long... So I'm looking to highlight the mistake!

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