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  • External usb 3.0 hard drive is not recognised when plugged into usb 3 port (ubuntu natty 64 bit).

    - by kimangroo
    I have an Iomega Prestige Portable External Hard Drive 1TB USB 3.0. It works fine on windows 7 as a usb 3.0 drive. It isn't detected on ubuntu natty 64bit, 2.6.38-8-generic. fdisk -l cannot see it at all: Disk /dev/sda: 500.1 GB, 500107862016 bytes 255 heads, 63 sectors/track, 60801 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x1bed746b Device Boot Start End Blocks Id System /dev/sda1 1 1689 13560832 27 Unknown /dev/sda2 * 1689 1702 102400 7 HPFS/NTFS /dev/sda3 1702 19978 146805760 7 HPFS/NTFS /dev/sda4 19978 60802 327914497 5 Extended /dev/sda5 25555 60802 283120640 7 HPFS/NTFS /dev/sda6 19978 23909 31571968 83 Linux /dev/sda7 23909 25555 13218816 82 Linux swap / Solaris Partition table entries are not in disk order lsusb can see it: Bus 003 Device 003: ID 059b:0070 Iomega Corp. Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 002 Device 004: ID 05fe:0011 Chic Technology Corp. Browser Mouse Bus 002 Device 003: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode) Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 005: ID 0489:e00f Foxconn / Hon Hai Bus 001 Device 004: ID 0c45:64b5 Microdia Bus 001 Device 003: ID 08ff:168f AuthenTec, Inc. Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub And dmesg | grep -i xhci (I may have unplugged the drive and plugged it back in again after booting): [ 1.659060] pci 0000:04:00.0: xHCI HW did not halt within 2000 usec status = 0x0 [ 11.484971] xhci_hcd 0000:04:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18 [ 11.484997] xhci_hcd 0000:04:00.0: setting latency timer to 64 [ 11.485002] xhci_hcd 0000:04:00.0: xHCI Host Controller [ 11.485064] xhci_hcd 0000:04:00.0: new USB bus registered, assigned bus number 3 [ 11.636149] xhci_hcd 0000:04:00.0: irq 18, io mem 0xc5400000 [ 11.636241] xhci_hcd 0000:04:00.0: irq 43 for MSI/MSI-X [ 11.636246] xhci_hcd 0000:04:00.0: irq 44 for MSI/MSI-X [ 11.636251] xhci_hcd 0000:04:00.0: irq 45 for MSI/MSI-X [ 11.636256] xhci_hcd 0000:04:00.0: irq 46 for MSI/MSI-X [ 11.636261] xhci_hcd 0000:04:00.0: irq 47 for MSI/MSI-X [ 11.639654] xHCI xhci_add_endpoint called for root hub [ 11.639655] xHCI xhci_check_bandwidth called for root hub [ 11.956366] usb 3-1: new SuperSpeed USB device using xhci_hcd and address 2 [ 12.001073] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.007059] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.012932] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.018922] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.049139] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.056754] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.131607] xhci_hcd 0000:04:00.0: WARN no SS endpoint bMaxBurst [ 12.179717] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 12.686876] xhci_hcd 0000:04:00.0: WARN: babble error on endpoint [ 12.687058] xhci_hcd 0000:04:00.0: WARN Set TR Deq Ptr cmd invalid because of stream ID configuration [ 12.687152] xhci_hcd 0000:04:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring [ 43.330737] usb 3-1: reset SuperSpeed USB device using xhci_hcd and address 2 [ 43.422579] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 43.422658] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88014669af00 [ 43.422665] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88014669af40 [ 43.422671] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88014669af80 [ 43.422677] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff88014669afc0 [ 43.531159] xhci_hcd 0000:04:00.0: WARN no SS endpoint bMaxBurst [ 125.160248] xhci_hcd 0000:04:00.0: WARN no SS endpoint bMaxBurst [ 903.766466] usb 3-1: new SuperSpeed USB device using xhci_hcd and address 3 [ 903.807789] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 903.813530] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 903.819400] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 903.825104] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 903.855067] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 903.862314] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 903.862597] xhci_hcd 0000:04:00.0: WARN no SS endpoint bMaxBurst [ 903.913211] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 904.424416] xhci_hcd 0000:04:00.0: WARN: babble error on endpoint [ 904.424599] xhci_hcd 0000:04:00.0: WARN Set TR Deq Ptr cmd invalid because of stream ID configuration [ 904.424700] xhci_hcd 0000:04:00.0: ERROR Transfer event for disabled endpoint or incorrect stream ring [ 935.139021] usb 3-1: reset SuperSpeed USB device using xhci_hcd and address 3 [ 935.226075] xhci_hcd 0000:04:00.0: WARN: short transfer on control ep [ 935.226140] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff880148186b00 [ 935.226148] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff880148186b40 [ 935.226153] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff880148186b80 [ 935.226159] xhci_hcd 0000:04:00.0: xHCI xhci_drop_endpoint called with disabled ep ffff880148186bc0 [ 935.343339] xhci_hcd 0000:04:00.0: WARN no SS endpoint bMaxBurst I thought it might be that the firmware wasn't compatible with linux or something, but when booting a live image of partedmagic, (2.6.38.4-pmagic), the drive was detected fine, I could mount it and got usb 3.0 speeds (at least they double the speeds I got from plugging same drive in usb 2 ports). dmesg in partedmagic did say something about no SuperSpeed endpoint which was an error I saw in a previous dmesg of ubuntu: Jun 27 15:49:02 (none) user.info kernel: [ 2.978743] xhci_hcd 0000:04:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18 Jun 27 15:49:02 (none) user.debug kernel: [ 2.978771] xhci_hcd 0000:04:00.0: setting latency timer to 64 Jun 27 15:49:02 (none) user.info kernel: [ 2.978781] xhci_hcd 0000:04:00.0: xHCI Host Controller Jun 27 15:49:02 (none) user.info kernel: [ 2.978856] xhci_hcd 0000:04:00.0: new USB bus registered, assigned bus number 3 Jun 27 15:49:02 (none) user.info kernel: [ 3.089458] xhci_hcd 0000:04:00.0: irq 18, io mem 0xc5400000 Jun 27 15:49:02 (none) user.debug kernel: [ 3.089541] xhci_hcd 0000:04:00.0: irq 42 for MSI/MSI-X Jun 27 15:49:02 (none) user.debug kernel: [ 3.089544] xhci_hcd 0000:04:00.0: irq 43 for MSI/MSI-X Jun 27 15:49:02 (none) user.debug kernel: [ 3.089546] xhci_hcd 0000:04:00.0: irq 44 for MSI/MSI-X Jun 27 15:49:02 (none) user.debug kernel: [ 3.089548] xhci_hcd 0000:04:00.0: irq 45 for MSI/MSI-X Jun 27 15:49:02 (none) user.debug kernel: [ 3.089550] xhci_hcd 0000:04:00.0: irq 46 for MSI/MSI-X Jun 27 15:49:02 (none) user.warn kernel: [ 3.092857] usb usb3: No SuperSpeed endpoint companion for config 1 interface 0 altsetting 0 ep 129: using minimum values Jun 27 15:49:02 (none) user.info kernel: [ 3.092864] usb usb3: New USB device found, idVendor=1d6b, idProduct=0003 Jun 27 15:49:02 (none) user.info kernel: [ 3.092866] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 Jun 27 15:49:02 (none) user.info kernel: [ 3.092867] usb usb3: Product: xHCI Host Controller Jun 27 15:49:02 (none) user.info kernel: [ 3.092869] usb usb3: Manufacturer: Linux 2.6.38.4-pmagic xhci_hcd Jun 27 15:49:02 (none) user.info kernel: [ 3.092870] usb usb3: SerialNumber: 0000:04:00.0 Jun 27 15:49:02 (none) user.debug kernel: [ 3.092961] xHCI xhci_add_endpoint called for root hub Jun 27 15:49:02 (none) user.debug kernel: [ 3.092963] xHCI xhci_check_bandwidth called for root hub Well I have no idea what's going wrong, and I haven't had much luck from google and the forums so far. A number of unanswered threads with people with similar error messages and problems only. Hopefully someone here can help or point me in the right direction?!

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