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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • Oracle Service Cloud May 2014 Release – Focus on your driving by JP Saunders

    - by Tuula Fai
    The next time you’re twiddling dials on your car’s dashboard to get the air to blow in the right direction, and the right song to play on the stereo, while pulling on the wires to charge your phone and punching in passwords to re-sync your hands-free headset to take a call, consider this… Does having a better dashboard UI in your car improve your driving performance? The Tesla car has one of the most modern and intuitive dashboards in any commercial car today. It is actually based on the design of a smart phone, which can download apps and updates directly from the cloud.  The 17” touchscreen, Lynx-based dashboard totally integrates all channels and devices, allowing the driver to focus on the smooth driving and power of this luxury (toy) car.  What the folks at Tesla didn't do was avoid the complexity of our needs. Instead, they streamlined them. And, while we might not all be able to afford a Tesla, their approach demonstrates that a modern UI approach can ultimately make a positive difference in our lives and businesses.  This is why the productivity and effectiveness of a Modern Contact Center is many times greater than that of a traditional contact center. Agents in a Modern Contact Center get to focus on the task at hand, the customer engagement, rather than stumbling their way through Lego blocks of complexity.  The Oracle Service Cloud is a modern approach to customer service that empowers your agents to achieve greater focus on improving your operational and strategic success through streamlined business processes.  Here are some of the recent May 2014 release highlights to the Oracle Service Cloud: Performance Enhanced Desktop UI A modern agent desktop interface that optimizes clumsy tasks, logins, screens and workflows and is optimized for agent and system performance. Improvements include performance for drag-and-drop configurable views, saved searches, and improved caching for high-speed performance even during disconnected or slow internet access.  Customer Experience Routing A streamlined automatic way to connect the right customer need to the best agent skills, based on multidimensional variables such as product skills, language skills, workload, call volume to optimize the connection and resolution experience. On-The-Go Mobile Improvements to the Agent mobile app that extend connectivity to websites, and customer surveys that are mobile-ready and rendered for any device, and ensure the customer’s voice is captured while the insight is still top of mind.  Infused Social Engagement Enhancements to infused social capabilities allow agents to respond in social threads directly from within the agent desktop, with the information becoming part of the incident record for automatic actions (such as replay or escalate) triggered off the response. Front-End Siebel Contact Center The market leading online Web Customer Self-Service interface from the Oracle Service Cloud, is now out-of-the-box ready for Oracle Siebel customers. Deploy a new online web self-service interface in a matter of weeks to have customers self-serve and self-solve answers, with escalated incidents routed directly into the Oracle Siebel Contact Center. For more information on the latest enhancements for the Oracle Service Cloud, please see the Oracle Service Cloud May 2014 Capabilities and Benefits. Related blogs: Oracle Service Cloud Feb 2014

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  • HDA NVidia (GT520) - Sound Issue

    - by Oliver Lucas
    I have an GT520 graphics card and I am trying to get the sound working with my XBMC setup and I'm having trouble. Things I have completed: aplay -l List of PLAYBACK Hardware Devices card 0: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 then lspci 01:00.1 Audio device: nVidia Corporation HDMI Audio stub (rev a1) and alsamixer which is set to unmuted Everything looks well, so ran: aplay -D hw:0,3 /home/ollie/Music/alex.mp3 Playing raw data '/home/ollie/Music/alex.mp3' : Unsigned 8 bit, Rate 8000 Hz, Mono aplay: set_params:1059: Sample format non available Available formats: - S16_LE - S32_LE with no luck.. then speaker-test Playback device is default Stream parameters are 48000Hz, S16_LE, 1 channels Using 16 octaves of pink noise Playback open error: -2,No such file or directory also tried running through ftp://download.nvidia.com/XFree86/gpu-hdmi-audio-document/gpu-hdmi-audio.html#upgrading_alsa_driver and http://wiki.xbmc.org/index.php?title=HOW-TO:Setup_audio_over_HDMI_on_nVidia_GeForce/nForce_controller plus 20 other websites with selective "fixes" etc.. but no luck _< I am a complete beginner with Ubuntu so this is a really steep learning curve for me, not sure I'm learning much though as its all just headaches atm! Thanks for any help Ollie

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  • What’s the opposite of abstraction?

    - by Ollie Saunders
    As I understand it, abstraction is the term we use for when more meaning is created out of something simpler without altering it. It is derived from the latin verb abstrahere (to ‘draw away’). For instance, text is just one abstraction of binary data—as are bitmaps. So, in computers, text and bitmaps exist on top of (are implemented in terms of) binary data. My question is: what is the opposite term? If I want to know the possible more basic things that bitmaps could be implemented in terms of other than binary data—things like tiles for a mosaic or fabric patches for a patchwork quilt—what am I asking for? Is there a word for that? Abstraction has connotations of generalization and the opposite process of that is specialization. IDK whether that helps.

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  • What is the state of the art in OOP?

    - by Ollie Saunders
    I used to do a lot of object-oriented programming and found myself reading up a lot on how to do it well. When C++ was the dominant OOP language there was a very different set of best practices than have emerged since. Some of the newer ideas I know of are BDD, internal DSLs, and the importing of ideas from functional programming. My question is: is there any consensus on the best way to develop object-oriented software today in the more modern languages such as C#, Ruby, and Python? And what are those practices? For instance, I rather like the idea of stateless objects but how many are actually using that in practice? Or, is the state of the art to deemphasize the importance of OOP? This might be the case for some Python programmers but would be difficult for Rubyists.

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  • Silverlight Cream for March 06, 2011 -- #1054

    - by Dave Campbell
    In this Back from the Summit Issue, I am overloaded with posts to choose from. Submittals go first, but I'll eventually catch up... hopefully by MIX :) : Ollie Riches(-2-), Colin Eberhardt, John Papa, Jeremy Likness, Martin Krüger, Joost van Schaik, Karl Shifflett, Michael Crump, Georgi Stoyanov, Yochay Kiriaty, Page Brooks, and Deborah Kurata. Above the Fold: Silverlight: "ClassifiedCabinet: A Quick Start" Georgi Stoyanov WP7: "Easy access to WMAppManifest.xml App properties like version and title" Joost van Schaik Multiple: "Flashcards.Show Version 2 for the Desktop, Browser, and Windows Phone" Yochay Kiriaty Shoutouts: Mohamed Mosallem delivered an online session at the Second Riyadh Online Community Summit: Silverlight 4.0 with SharePoint 2010 John-Daniel Trask posted about a release of a new set of tools released for WP7 development... there's a free trial, so definitely worth a look: Mindscape Phone Elements released! From SilverlightCream.com: WP7Contrib: Trickling data to a bound collection Ollie Riches submitted a couple links... first up is this on a way they found to decrease the load on a data template in WP7 to get under the 90 mb limit and then added their solution to the WP7Contrib lib. WP7Contrib: Why we use SilverlightSerializer instead of DataContractSerializer Ollie Riches' next submittal compares the performance of the SilverlightSerializer & DataContractSerializer on the WP7 platform. MVVM Charting – Binding Multiple Series to a Visiblox Chart Colin Eberhardt sent me this post where he describes binding multiple series to a chart with no code-behind... great long multi-phase tutorial all with source. Silverlight TV 64: Dive into 64bit Support, App Model and Security John Papa has Nick Kramer of the Silverlight team up for his latest Silverlight TV episode, discussing some cool new Silverlight stuff: 64-bit support, multiple windows, etc. Building a Windows Phone 7 Application with UltraLight.mvvm Jeremy Likness has a pre-summit tutorial up on his UltraLight.mvvm project, and how he would use it to build a WP7 app... great to meet you, Jeremy! How to: Storyboard only start with the conspicuousness of the application in the browser window Martin Krüger continues his Storyboard startup solutions with this one about what to do if the Silverlight app is small or simply an island on an html page. Easy access to WMAppManifest.xml App properties like version and title Joost van Schaik posted about the WP7 manifest file and how you can get access to that information at runtime... why you ask? How about version number or title? Be sure to read the helpful hints in the last paragraph too! Mole 2010 Released Karl Shifflett, Josh Smith, and others have released the latest version of Mole... well worth the money in my opinion, if only it worked for Silverlight! (not their fault) Changing the Default Windows Phone 7 Deployment Target In Visual Studio 2010 Michael Crump points out an annoyance with the 2011 WP7 tools update... VS2010 defaults to the device rather than the emulator... and he shows us how to get it pointed back to the emulator! ClassifiedCabinet: A Quick Start Georgi Stoyanov posted a QuickStart to a 'ClassifiedCabinet' control posted on CodePlex... check out the demo first, you'll want to read the article after that. He builds a simple project from scratch using the control. Flashcards.Show Version 2 for the Desktop, Browser, and Windows Phone Yochay Kiriaty has a post up about FlashCards.Show version 2 that he worked on with Arik Poznanski and has it now running on the desktop, browser, and WP7, plus you get the source... I've been wanting to write just such an app for WP7, so hey... this saves me some time! A Simple Focus Manager for Jounce Applications Page Brooks has a post up about Jeremy Likness' Jounce... how to set focus to a particular control when a view loads. Silverlight Charting: Formatting the Axis Deborah Kurata is continuing her charting series with this one on setting axis font color and putting the text at an angle... really dresses up the chart! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Silverlight Cream for November 24, 2011 -- #1173

    - by Dave Campbell
    In this Thanksgiving Day Issue: Andrea Boschin, Samidip Basu, Ollie Riches, WindowsPhoneGeek, Sumit Dutta, Dhananjay Kumar, Daniel Egan, Doug Mair, Chris Woodruff, and Debal Saha.Happy Thanksgiving Everybody! Above the Fold: Silverlight: "Silverlight CommandBinding with Simple MVVM Toolkit" Debal Saha WP7: "How many pins can Bing Maps handle in a WP7 app - part 3" Ollie Riches Shoutouts: Michael Palermo's latest Desert Mountain Developers is up Michael Washington's latest Visual Studio #LightSwitch Daily is up From SilverlightCream.com:Windows Phone 7.5 - Play with musicAndrea Boschin's latest WP7 post is up on SilverlightShow... he's talking about the improvements in the music hub and also the programmability of musicOData caching in Windows PhoneSamidip Basu has an OData post up on SilverlightShow also, and he's talking about data caching strategies on WP7How many pins can Bing Maps handle in a WP7 app - part 3Ollie Riches has part 3 of his series on Bing Maps and pins... sepecifically how to deal with a large number of them... after going through discussing pins, he is suggesting using a heat map which looks pretty darn good, and renders fast... except when on a device :(Improvements in the LongListSelector Selection with Nov `11 release of WP ToolkitWindowsPhoneGeek's latest is this tutorial on the LongListSelector in the WP Toolkit... check out the previous info in his free eBook to get ready then dig into this tutorial for improvements in the control.Part 25 - Windows Phone 7 - Device StatusSumit Dutta's latest post is number 25 in his WP7 series, and time out he's digging into device status in the Microsoft.Phone.Info namespaceVideo on How to work with Picture in Windows Phone 7Dhananjay Kumar's latest video tutorial on WP7 is up, and he's talking about working with Photos.Live Tiles–Windows Phone WorkshopDaniel Egan has the video up of a Windows Phone Workshop done earlier this week on Live Tiles31 Days of Mango | Day #15: The Progress BarDoug Mair shares the show with Jeff Blankenburg in Jeff's Day 15 in his 31 Day quest of Mango, talking about the progressbar: Indeterminate and Determinate Modes abound31 Days of Mango | Day #14: Using ODataChris Woodruff has a guest spot on Jeff Blankenburg's 31 Days series with this post on OData... long detailed tutorial with all the codeSilverlight CommandBinding with Simple MVVM ToolkitDebal Saha has a nice detailed tutorial up on CommandBinding.. he's using the SimpleMVVM Toolkit and shows downloading and installing itStay in the 'Light!Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCreamJoin me @ SilverlightCream | Phoenix Silverlight User GroupTechnorati Tags:Silverlight    Silverlight 3    Silverlight 4    Windows PhoneMIX10

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  • Where should I go to learn about networking? [closed]

    - by Ollie Saunders
    I wonder if anyone could recommend resource or resources such as a good book that: explains how all the important protocols work and interact. I’m interested in those that are relevant in a typical home network and used over the Internet explains in detail how ADSL Internet connections work to the level of depth necessary so that I’m able to tweak and measure performance settings starts from the beginning but attempts to provide proper understanding rather than idiot-oriented steps to follow Basically, I’m interested in how these technologies work and tend to be implemented in hardware and software rather than “here’s what to do if…” I’m interested in Computer Networking by Andrew S. Tanenbaum and I wonder if anyone else has any experience with that title. It’s expensive but I could probably loan a copy for £3 from the library or so.

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  • SQL Server Moved Active Directory Domain

    - by Ollie
    I have changed the AD domain on a SQL Server 2008 box which was setup only for Windows Authentication. Now the domain has changed, I can't log into the SQL Server instance even as the domain's Administrator account. Is there a way of updating the server security settings without logging into the SQL instance first through a command switch / registry setting / etc..

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  • How to edit CSV file without changing or formatting values (ideally in Neo/Open-Office)?

    - by Scott Saunders
    I often need to edit CSV files that will later be imported into databases. I need to reorder columns, change values, delete lines, etc. I use NeoOffice for this now - it's basically Open Office with some Mac UI stuff tweaked. Often, though NeoOffice tries to be "helpful" and reformats fields it thinks are dates, rounds numbers to some number of decimals, etc. This breaks the file import and/or changes important data values. How can I prevent this from happening? I need to edit the fields exactly as they would appear in a text editor, with absolutely no changes to the data in the fields.

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  • Routing and Remote access rule not being applied internally (Windows SBS)

    - by Tim Saunders
    Hi, I have a Microsoft Small Business Server. I have pointed an external domain name to the external fixed IP address for the server. In routing and remote access I have defined a service for our subversion server as follows: Incoming port: 8443 Private address: 192.168.10.5 Outgoing port: 8443 192.168.10.5 is our development server, not the SBS (which is at 192.168.10.1) This rule works correctly if I am not on our internal network. However if I am on the internal network this rule does not get applied. What can I do/set so this rule is applied both internally and externally (so users with laptops et, don't keep having to change the URL by which they access the subversion server) Not sure what other info you may need, so please let me know if more details are required. T

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  • Where should I go to learn about networking? [closed]

    - by Ollie Saunders
    I wonder if anyone could recommend resource or resources such as a good book that: explains how all the important protocols work and interact. I’m interested in those that are relevant in a typical home network and used over the Internet explains in detail how ADSL Internet connections work to the level of depth necessary so that I’m able to tweak and measure performance settings starts from the beginning but attempts to provide proper understanding rather than idiot-oriented steps to follow Basically, I’m interested in how these technologies work and tend to be implemented in hardware and software rather than “here’s what to do if…” I’m interested in Computer Networking by Andrew S. Tanenbaum and I wonder if anyone else has any experience with that title. It’s expensive but I could probably loan a copy for £3 from the library or so.

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  • Slowdown upon router/modem setup change

    - by Ollie Saunders
    I’ve been using a Belkin FSD7632-4 modem router to connect to my TalkTalk provided ADSL internet connection for some time and been pretty happy with it. Recently, however, the connection has been failing and I decided to get a ASUS RT-N16 instead, which is also a much more capable router generally. The ASUS RT-N16 doesn’t come with a modem built-in so I purchased as Zoom modem as well. I’ve set them both up and am using them to post this message. But I’m a bit miffed to find that I get a significantly and consistently slower downstream rate from the new configuration than with the old Belkin. Belkin modem router: downstream: 3.45 mbps upstream: 0.73 mbps ASUS router + Zoom modem: downstream: 2.71 mbps upstream: 0.66 mbps Any ideas why this is? The really weird thing about this is that the Zoom supports ADSL2 and ADSL2+ but I don’t think the old Belkin does. At first I thought it might be due to the Zoom modem being limited to PPPoE instead of PPPoA, which my ISP supports, but then I tried using PPPoE with the Belkin and that still gave a high speed. I’m using VC-Mux encapsulation with both. VPI of 0 and VCI of 38. I pulled this data off the Zoom: Mode: ADSL2 Line Coding: Trellis On Status: No Defect Link Power State: L0 Downstream Upstream SNR Margin (dB): 12.3 11.8 Attenuation (dB): 43.0 24.9 Output Power (dBm): 12.9 0.0 Attainable Rate (Kbps): 3936 844 Rate (Kbps): 3194 840 MSGc (number of bytes in overhead channel message): 59 10 B (number of bytes in Mux Data Frame): 99 14 M (number of Mux Data Frames in FEC Data Frame): 2 16 T (Mux Data Frames over sync bytes): 1 8 R (number of check bytes in FEC Data Frame): 8 8 S (ratio of FEC over PMD Data Frame length): 1.9833 9.0594 L (number of bits in PMD Data Frame): 839 219 D (interleaver depth): 32 2 Delay (msec): 15 4 Super Frames: 15808 14078 Super Frame Errors: 0 4294967232 RS Words: 513778 111753 RS Correctable Errors: 126 4294967238 RS Uncorrectable Errors: 0 N/A HEC Errors: 0 4294967279 OCD Errors: 0 0 LCD Errors: 0 0 Total Cells: 1920175 237597 Data Cells: 205993 392 Bit Errors: 0 0 Total ES: 0 0 Total SES: 0 0 Total UAS: 34 0

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  • Different DPI on MacBook Pro and external monitors - what options are there?

    - by Ollie G
    I have an external monitor connected to my MacBook Pro, the two screens have different DPIs. Ideally I would like them to be the same, but as this is not the case, the best option I can see is reducing the resolution of the MBP screen to bring its DPI as close as possible to the external monitor. This introduces scaling artefacts on the screen, as LCDs don't look good at non-native resolutions. Is there a standard or best way of handling this, and if not, what other options are available?

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  • Single line diff

    - by Ollie Saunders
    Is there a diff tool I can run from the command line or maybe just an online webpage that will compare single lines? GitHub diffs do this but I'm don't want to publish things to GitHub just to read the diffs! This is the sort of thing I'm wanting to diff: a:2:{i:0;O:10:"FuTreeNode":6:{s:5:"outer";r:2;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:2;s:5:"items";a:0:{}}s:5:"value";s:3:"foo";s:4:"next";O:10:"FuTreeNode":6:{s:5:"outer";r:2;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:8;s:5:"items";a:0:{}}s:5:"value";s:3:"bar";s:4:"next";N;s:4:"prev";O:10:"FuTreeNode":6:{s:5:"outer";N;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:15;s:5:"items";a:0:{}}s:5:"value";s:3:"zim";s:4:"next";r:8;s:4:"prev";O:10:"FuTreeNode":6:{s:5:"outer";N;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:22;s:5:"items";a:0:{}}s:5:"value";s:3:"foo";s:4:"next";r:15;s:4:"prev";r:8;s:6:"ofList";O:12:"FuLinkedList":1:{s:5:"items";a:4:{i:0;r:2;i:1;r:8;i:2;r:22;i:3;r:15;}}}s:6:"ofList";r:30;}s:6:"ofList";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:2;s:5:"items";a:2:{i:0;r:2;i:1;r:8;}}}s:4:"prev";N;s:6:"ofList";r:37;}i:1;r:8;} a:2:{i:0;O:10:"FuTreeNode":6:{s:5:"outer";r:2;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:2;s:5:"items";a:0:{}}s:5:"value";s:3:"foo";s:4:"next";O:10:"FuTreeNode":6:{s:5:"outer";r:2;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:8;s:5:"items";a:0:{}}s:5:"value";s:3:"bar";s:4:"next";N;s:4:"prev";O:10:"FuTreeNode":6:{s:5:"outer";N;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:15;s:5:"items";a:0:{}}s:5:"value";s:3:"zim";s:4:"next";r:8;s:4:"prev";O:10:"FuTreeNode":6:{s:5:"outer";N;s:6:"inners";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:22;s:5:"items";a:0:{}}s:5:"value";s:3:"foo";s:4:"next";r:15;s:4:"prev";r:8;s:6:"ofList";O:12:"FuLinkedList":1:{s:5:"items";a:4:{i:0;r:2;i:1;r:8;i:2;r:22;i:3;r:15;}}}s:6:"ofList";r:30;}s:6:"ofList";O:20:"FuLinkedTreeNodeList":2:{s:5:"outer";r:2;s:5:"items";a:2:{i:0;r:2;i:1;r:8;}}}s:4:"prev";N;s:6:"ofList";r:37;}i:1;r:22;} I'm on Mac OS X.

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  • Both nginx and php5-fpm init.d startup scripts are non-functional and returning no errors..? But they used to work perfectly

    - by Ollie Treend
    I have been using nginx and php5-fpm on my Ubuntu box for a while now. Everything has been configured and setup correctly, and it ran like a charm. I have been keeping the packages updated & upgraded as usual, but haven't touched the nginx OR php5-fpm config files at all (thus I'm pretty sure this isn't my fault... ) Basically, I noticed nginx wasn't running as it should be. I ran the command sudo service nginx start, and the script did nothing. The same thing happens when trying to do anything - start, stop, restart or reload. This also happens for the "php5-fpm" init script - although all other init scripts seem to be functioning correctly. When trying to start nginx OR php5-fpm, this is what happens: root@HAL:/etc# service php5-fpm start root@HAL:/etc# I can't understand what is going wrong. The script isn't returning errors, but similarly it isn't starting the daemon or reporting success as usual. For reference, both installations are from the official nginx and php5-fpm PPAs. The fact that both started doing this at the same time has thrown me - since they are both unrelated packages. I have since purged both sets of packages from my system with apt-get purge ... and also apt-get remove --purge ... both of which have successfully removed the packages, their config files, and their init.d startup scripts. After having reinstalled nginx, I now have a functioning startup script again - I can start the web server as usual. However, php5-fpm is still experiencing the strange premature exiting of the startup script.. and I really can't figure out what's causing it. I have no idea what caused this to occur initially, but have managed to fix nginx. I now need to fix the php5-fpm startup script. If anybody could shed some light on this situation, I would be very grateful! The chances are both these issues are related - and they were caused by me doing something stupid. But now I need to fix it. This time I was lucky - because these problems are just on my development server. But I have 2 other live servers which are configured in a similar way, and I am worried the same thing will happen to these two as well! Has anybody else come across this? Do you have any words of advice? Thank you

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  • Remapping button numbers on a five button mouse on Mac (or alternative solution?)

    - by Ollie G
    Is this possible? I have two mice connected at once (one on each side, so I can swap hands to help ease RSI). One is a 5 button mouse, the other 3 buttons. I like to set the 3 button's third button to Mac's expose, but the button I'd like to use for this on the 5 button mouse is the fifth button. Is it possible to change the fifth button to the third on this mouse? Or could you suggest an alternative solution? Thanks.

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • How to set disabled in MVC htmlAttribute

    - by Ollie
    When using an HTML Helper, what is the best method to set an attribute based on a condition. For example <%if (Page.User.IsInRole("administrator")) {%> <%=Html.TextBoxFor(m => m.FirstName, new {@class='contactDetails'}%> <%} else {%> <%=Html.TextBoxFor(m => m.FirstName, new {@class='contactDetails', disabled = true}%> <%}%> There must be a better way to programmatically add just one additional KeyPair to the anonymous type? Can't use new { .... disabled = Page.User.IsInRole("administrator") ... } as the browser takes any disabled attribute value as making the input disabled

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  • Android GPS timeout

    - by Scott Saunders
    I'm writing an Android application that, among other things, needs to send the current GPS coordinates to a server when the user tells it to. From a context menu, I run the service below. The service is a LocationListener and requests updates from the LocationManager. When it gets a location (onLocationChanged()), it removes itself as a listener and sends the coordinates off to the server. All of this is working. However, if GPS coordinates are not quickly available, my service just keeps running until it gets some. It holds up the UI with a progress dialog, which is annoying. Worse, if the user has moved since starting the service, the first GPS coordinates might be wrong and the app will send bad data to the server. I need a timeout on the service. Is there a good way to do that? I'm not very experienced with threads. I think I can run a Runnable in the onStartCommand() method that will somehow count down 30 seconds and then, if there is no GPS result yet, call my service's stop() method. Does that sound like the best way to do this? Alternatively, is it possible to tell if the GPS cannot get a fix? How would I go about doing that? Edit: To further clarify, I'm looking for the best way to "give up" on getting a Location after some amount of time. public class AddCurrentLocation extends Service implements LocationListener { Application app; LocationManager mLocManager; ProgressDialog mDialog; @Override public int onStartCommand(Intent intent, int arg0, int arg1) { app = getApplication(); // show progress dialog if (app.getScreen() != null) { mDialog = ProgressDialog.show(app.getScreen(), "", "Adding Location. Please wait...", true); } // find GPS service and start listening Criteria criteria = new Criteria(); criteria.setAccuracy(Criteria.ACCURACY_FINE); mLocManager = (LocationManager) getSystemService(Context.LOCATION_SERVICE); String bestProvider = mLocManager.getBestProvider(criteria, true); mLocManager.requestLocationUpdates(bestProvider, 2000, 0, this); return START_NOT_STICKY; } private void stop() { mLocManager.removeUpdates(this); if (mDialog != null) { mDialog.dismiss(); } stopSelf(); } @Override public void onLocationChanged(Location location) { // done with GPS stop listening mLocManager.removeUpdates(this); sendLocation(location); // method to send info to server stop(); } // other required methods and sendLocation() ... }

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  • Multiple Operations with soapAction="" in a WCF Service Contract?

    - by John Saunders
    I need to create a service that will be "called back" by a third party. As a result, I need to conform to their WSDL. Their WSDL has all of the operations defined with soapAction="", so my service needs to do the same. Unfortunately, I'm getting the error: The operations A and B have the same action (). Every operation must have a unique action value. In ASMX web services, there was a mode where the soapAction would not be used, but the name of the request element would be used instead. Is there some way using WCF not only to dispatch on the request element, but also to emit a WSDL with no soapAction?

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  • Rotating an Image in Silverlight without cropping

    - by Tim Saunders
    I am currently working on a simple Silverlight app that will allow people to upload an image, crop, resize and rotate it and then load it via a webservice to a CMS. Cropping and resizing is done, however rotation is causing some problems. The image gets cropped and is off centre after the rotation. WriteableBitmap wb = new WriteableBitmap(destWidth, destHeight); RotateTransform rt = new RotateTransform(); rt.Angle = 90; rt.CenterX = width/2; rt.CenterY = height/2; //Draw to the Writeable Bitmap Image tempImage2 = new Image(); tempImage2.Width = width; tempImage2.Height = height; tempImage2.Source = rawImage; wb.Render(tempImage2,rt); wb.Invalidate(); rawImage = wb; message.Text = "h:" + rawImage.PixelHeight.ToString(); message.Text += ":w:" + rawImage.PixelWidth.ToString(); //Finally set the Image back MyImage.Source = wb; MyImage.Width = destWidth; MyImage.Height = destHeight; The code above only needs to rotate by 90° at this time so I'm just setting destWidth and destHeight to the height and width of the original image.

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  • cordova :: XMLHttpRequest :: setRequestHeader does not work with JSONP

    - by Aaron Saunders
    in hello world cordova 2.3.0 app trying to work with ripple added basic BackboneJS code and I get error shown above <script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.9.0/jquery.min.js"></script> <script type="text/javascript" src="http://static.stackmob.com/js/json2-min.js"></script> <script type="text/javascript" src="http://static.stackmob.com/js/underscore-1.4.3-min.js"></script> <script type="text/javascript" src="http://static.stackmob.com/js/backbone-0.9.10-min.js"></script> I have started google with the proper flags --allow-file-access-from-files

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  • How to have Android Service communicate with Activity

    - by Scott Saunders
    I'm writing my first Android application and trying to get my head around communication between services and activities. I have a Service that will run in the background and do some gps and time based logging. I will have an Activity that will be used to start and stop the Service. So first, I need to be able to figure out if the Service is running when the Activity is started. There are some other questions here about that, so I think I can figure that out (but feel free to offer advice). My real problem: if the Activity is running and the Service is started, I need a way for the Service to send messages to the Activity. Simple Strings and integers at this point - status messages mostly. The messages will not happen regularly, so I don't think polling the service is a good way to go if there is another way. I only want this communication when the Activity has been started by the user - I don't want to start the Activity from the Service. In other words, if you start the Activity and the Service is running, you will see some status messages in the Activity UI when something interesting happens. If you don't start the Activity, you will not see these messages (they're not that interesting). It seems like I should be able to determine if the Service is running, and if so, add the Activity as a listener. Then remove the Activity as a listener when the Activity pauses or stops. Is that actually possible? The only way I can figure out to do it is to have the Activity implement Parcelable and build an AIDL file so I can pass it through the Service's remote interface. That seems like overkill though, and I have no idea how the Activity should implement writeToParcel() / readFromParcel(). Is there an easier or better way? Thanks for any help.

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  • Fluent NHibernate - subclasses with shared reference

    - by ollie
    Edit: changed class names. I'm using Fluent NHibernate (v 1.0.0.614) automapping on the following set of classes (where Entity is the base class provided in the S#arp Architecture framework): public class Car : Entity { public virtual int ModelYear { get; set; } public virtual Company Manufacturer { get; set; } } public class Sedan : Car { public virtual bool WonSedanOfYear { get; set; } } public class Company : Entity { public virtual IList<Sedan> Sedans { get; set; } } This results in the following Configuration (as written to hbm.xml): <class name="Company" table="Companies"> <id name="Id" type="System.Int32" unsaved-value="0"> <column name="`ID`" /> <generator class="identity" /> </id> <bag cascade="all" inverse="true" name="Sedans" mutable="true"> <key> <column name="`CompanyID`" /> </key> <one-to-many class="Sedan" /> </bag> </class> <class name="Car" table="Cars"> <id name="Id" type="System.Int32" unsaved-value="0"> <column name="`ID`" /> <generator class="identity" /> </id> <property name="ModelYear" type="System.Int32"> <column name="`ModelYear`" /> </property> <many-to-one cascade="save-update" class="Company" name="Manufacturer"> <column name="`CompanyID`" /> </many-to-one> <joined-subclass name="Sedan"> <key> <column name="`CarID`" /> </key> <property name="WonSedanOfYear" type="System.Boolean"> <column name="`WonSedanOfYear`" /> </property> </joined-subclass> </class> So far so good! But now comes the ugly part. The generated database tables: Table: Companies Columns: ID (PK, int, not null) Table: Cars Columns: ID (PK, int, not null) ModelYear (int, null) CompanyID (FK, int, null) Table: Sedan Columns: CarID (PK, FK, int, not null) WonSedanOfYear (bit, null) CompanyID (FK, int, null) Instead of one FK for Company, I get two! How can I ensure I only get one FK for Company? Override the automapping? Put a convention in place? Or is this a bug? Your thoughts are appreciated.

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