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  • UPK Customer Success Story: The City and County of San Francisco

    - by karen.rihs(at)oracle.com
    The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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  • Upcoming UPK Events

    - by kathryn.lustenberger(at)oracle.com
    February 15th: UPK: Follow Panduit's Lead and Leverage Oracle's User Productivity Kit To Achieve Your Goals - Join us for a live webcast to learn how Oracle's User Productivity Kit can help you meet and exceed your goals. The webcast will feature Jim Boss, from the Panduit Corporation, who will share how Oracle's User Productivity Kit was used with both Oracle and Non-Oracle applications to helped Panduit to meet their goals. Date: February 15th, 2011 at 12:00 PST / 3:00 EST Evite: http://www.oracle.com/us/dm/65630-naod10046029mpp005c010-se-300908.html March 2nd: Synaptis teams with Oracle to deliver a UPK customer success story - Webinar Offering The Value of UPK (Customer Success Story): How to leverage the value of UPK to streamline processes and maximize end user adoption for a global implementation Join us to learn how the power of UPK can be leveraged to train end users globally in a successful and cost effective manner. A valued Oracle UPK customer will share experiences, successes, challenges, and strategies. The webinar will also include a question and answer session to give the attendees an opportunity to interact directly with the Oracle UPK customer, Synaptis, and the Oracle UPK Team. Date: March 2, 2011 Time: 11:00am - 12:00pm EST Register for this webinar March 27 - 30th: The Alliance 2011 conference is an annual event for all higher education, government, and public sector users of Oracle applications. The Alliance conference is organized and managed by the Higher Education User Group (www.heug.org). This is the 14th annual event for the HEUG. This is your opportunity to join with over 3200 other Higher Education, Federal, State and Local Government users to network, learn and share in our amazing combined experiences. The Alliance conference team is hard at work, putting together the best conference ever for 2011 - so don't delay, make your plans now to be part of Alliance 2011! When: Sunday, March 27th, 2011 - Wednesday, March 30, 2011 Where: The Colorado Convention Center (Denver, Colorado) Registration for Alliance 2011 is Now Open! UPK will be represented at this event offering: Pre-Conference Training Learn the Basics of Oracle User Productivity Kit (UPK) Taking Your UPKs to a Whole New Level, Advanced Use of UPK Demo Pod Staff Sessions: Oracle User Productivity Kit: Creating Value throughout the Project Lifecycle Beyond Basic UPK -- User Tracking and SmartHelp Leveraging Oracle and User Productivity Kit (UPK) to Develop a Comprehensive Training Program Oracle User Productivity Kit Strategy and Roadmap -- Key to User Adoption April 10 - 14th: Registration for COLLABORATE 11 has begun - Don't miss the most comprehensive, user-driven conference devoted to Oracle applications and technology. Collaborate with a global network of more than 5,000 peers and experts to share real-world experiences, solve your challenges and gain insights to validate your technology plans. Read below to discover which group to register with for the best value. UPK will be represented at this event offering: Demo Pod Staff Sessions: Oracle User Productivity Kit: Creating Value throughout the Project Lifecycle Centralize all Project Team assets, AND, Deploy Fully Measurable Training with UPK Pro Oracle User Productivity Kit Strategy and Roadmap - Key to User Adoption Registration is Now Open!

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  • Oracle UPK Content Development Tool Settings

    - by [email protected]
    Oracle UPK Content Development tool settings: Before developing UPK content, your UPK Developer needs to be configured with certain standard settings to ensure the content will have a uniform look. To set the options: 1. Open the UPK Developer. 2. Click the Tools menu. 3. Click Options. After you configure the UPK Options, you can share these preferences with other content developers by exporting them to an .ops file. This is particularly useful in workgroup environments where multiple authors are working on the same content that requires consistent output regardless of who authored the content. (To learn more about Exporting/Importing Content Defaults refer to the Content Development.pdf guide that is delivered with the UPK Developer.) Here is a list of a few UPK Developer tool settings that Oracle UPK Content Developers use to develop UPK pre-built content: Screen resolution is set to 1024 x 768. See It mode frame delay is set to 5 seconds. Know It Required % is set to 70% and all three levels of remediation are selected. We opt to automatically record keyboard shortcuts. We use the default settings for the Bubble icon and Pointer position. Bubble color is yellow (Red = 255, Green = 255, Blue = 128). Bubble text is Verdana, Regular, 9 pt. ***Intro and end frame settings match the bubble settings Note: The Content Defaults String Input Settings will change based on which application (interface) you are recording against. For example here is a list of settings for different Oracle applications: • Agile - Microsoft Sans Serif, Regular, 8 • EBS - Microsoft Sans Serif, Regular, 10 • Hyperion - Microsoft Sans Serif, Regular, 8 • JDE E1 - Arial, Regular, 10 • PeopleSoft - Arial, Regular, 9 • Siebel - Arial, Regular, 8 Remember, it is recommended that you set the content defaults before you add documents and record content. When the content defaults are changed, existing documents are not affected and continue to use the defaults that were in effect when those documents were created. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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  • UPK Professional Customer Success Story: Medtronic

    - by [email protected]
    In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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  • UPK & Tutor Customer Roundtable Discussions

    - by [email protected]
    UPK & Tutor Developers are a creative bunch and we hear from lots of customers using our tools in a variety of ways that bring value to their organizations. A large retail organization uses UPK to teach cash handling skills at each of their stores, a national packaging company uses it for their phone system training. A university's technical team uses UPK to capture customizations that are being made to their HCM and FIN applications, building a library of topics purely for the technical team around how customizations were done including who requested them and why. When it comes time to upgrade, it's easy for them to determine if a customization needs to be carried forward and if so, they know exactly how it was done previously. Almost every customer has a story, and we've captured some of them via our quarterly UPK & Tutor Customer Roundtable iSeminar series and we continue to add more. Click this link to hear how customers like you are using UPK & Tutor in their organizations. Who knows, you may pick up some new tricks to wow your colleagues and management!

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  • Getting More Out of UPK

    - by [email protected]
    Are you getting the most out of UPK? Remember the idea of streamlining your content creation efforts? How about the concept of collaboration during development? How are you leveraging the System Process Documents or Test Scripts? Is your training team benefiting from the creation of process documentation? Is UPK linked into the help menu of your application or your even at the browser level (Smart Help)? Many customers underutilize UPK. Some customers just think of UPK as a training creation solution or just for creating documentation. To get the full value of UPK you need to first evaluate how the UPK developer is installed. Single User or Multi User? If you have more than two developers of UPK, then there is a significant benefit from installing UPK in multi user mode. This helps drive collaboration, automatic version control and better facilitation of the workflow and state features with use of customized views for the developers. Has your organization installed Usage Tracking? How are the outputs deployed and for how many applications? If these questions have you thinking about your overall usage of UPK and you see significant improvement by using more of what UPK has to offer, then it could be time for a UPK Health Check. Contact your UPK Sales Consultant to help understand your environment and how to maximize the value of UPK and start getting more out of the product.

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  • Introducing UPK 3.6 Simulation Help (You Say It and We Do It!)

    - by kathryn.lustenberger(at)oracle.com
    We would like to thank everyone that participated in the recent documentation survey that was conducted over the last several months. Your feedback is valuable and we appreciate the time you took to provide it. Many of you commented that you would like to have "UPKs for UPK" in the documentation. In response, we are pleased to announce the availability of Simulation Help. This unique help system is a blending of the text-based Developer help and a collection of approximately 200 simulations that show authors how to create, record, refine, localize, and publish content using the Developer. You can access Simulation Help at any time using the following link: http://download.oracle.com/technology/products/upk/index.html Save this link as a favorite or bookmark in your browser for easy access anytime. We have also provided a link to a short one-question survey so you can tell us what you think of the new Simulation Help. http://www.surveymonkey.com/s/BJT7LV6 Thanks again for your valuable feedback on the product documentation!

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  • Two Virtualization Webinars This Week

    - by chris.kawalek(at)oracle.com
    If you're interested in virtualization, be sure to catch our two free webinars this week. You'll hear directly from Oracle technologists and can ask questions in a live Q&A. Deploying Oracle VM Templates for Oracle E-Business Suite and Oracle PeopleSoft Enterprise Applications Tuesday, Feb 15, 2011 9AM Pacific Time Register Now Is your company trying to manage costs; meet or beat service level agreements and get employees up and running quickly on business-critical applications like Oracle E-Business Suite and Oracle PeopleSoft Enterprise Applications? The fastest way to get the benefits of these applications deployed in your organization is with Oracle VM Templates. Cut application deployment time from weeks to just hours or days. Attend this session for the technical details of how your IT department can deliver rapid software deployment and eliminate installation and configuration costs by providing pre-installed and pre-configured software images. Increasing Desktop Security for the Public Sector with Oracle Desktop Virtualization Thursday, Feb 17, 2011 9AM Pacific Time Register Now Security of data as it moves across desktop devices is a concern for all industries. But organizations such as law enforcement, local, state, and federal government and others have higher security ne! eds than most. A virtual desktop model, where no data is ever stored on the local device, is an ideal architecture for these organizations to deploy. Oracle's comprehensive portfolio of desktop virtualization solutions, from thin client devices, to sever side management and desktop hosting software, provide a complete solution for this ever-increasing problem.

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  • ????!Platinum?????????Oracle Database ??????@??????

    - by Yusuke.Yamamoto
    ?ORACLE MASTER Platinum??????????????????????????????????????????? ?????????????????????????????????PS??????????????????? 12???????????????????????????????????????? ??????????????????????18?30?~??? 4????????????????????? ????? Oracle Database ????????????????????????????????????????????????????? ???????·????????? SQL??? ??????????? ?????? ??? ???? ???? 2011?03?11?(?)18:30~20:30 ?? ORACLE MASTER Platinum ?????????Oracle Database ??????

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  • Team Leaders & Authors - Manage and Report Workflow using "Print an Outline" in UPK

    - by [email protected]
    Did you know you can "print an outline?" You can print any outline or portion of an outline. Why might you want to "print an outline" in UPK... Have you ever wondered how many topics you have recorded, how many of your topics are ready for review, or even better, how many topics are complete! Do you need to report your project status to management? Maybe you just like to have a copy of your outline to refer to during development. Included in this output is the outline structure as well as the layout defined in the Details View of the Outline Editor. To print an outline, you must open either a module or section in the Outline Editor. A set of default data columns is automatically included in the output; however, you can configure which columns you want to appear in the report by switching to the Details view and customizing the columns. (To learn more about customizing your columns refer to the Add and Remove Columns section of the Content Development.pdf guide) To print an outline from the Outline Editor: 1. Open a module or section document in the Outline Editor. 2. Expand the documents to display the details that you want included in the report. 3. On the File menu, choose Print and use the toolbar icons to print, view, or save the report to a file. Personally, I opt to save my outline in Microsoft Excel. Using the delivered features of Microsoft Excel you can add columns of information, such as development notes, to your outline or you can graph and chart your Project status. As mentioned above you can configure what columns you want to appear in the outline. When utilizing the Print an Outline feature in conjunction with the Managing Workflow features of the UPK Multi-user instance you as a Team Lead or Author can better report project status. Read more about Managing Workflow below. Managing Workflow: The Properties toolpane contains special properties that allow authors to track document status or State as well as assign Document Ownership. Assign Content State The State property is an editable property for communicating the status of a document. This is particularly helpful when collaborating with other authors in a development team. Authors can assign a state to documents from the master list defined by the administrator. The default list of States includes (blank), Not Started, Draft, In Review, and Final. Administrators can customize the list by adding, deleting or renaming the values. To assign a State value to a document: 1. Make sure you are working online. 2. Display the Properties toolpane. 3. Select the document(s) to which you want to assign a state. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the State cell. 5. Select a value from the list. Assign Document Ownership In many enterprises, multiple authors often work together developing content in a team environment. Team leaders typically handle large projects by assigning specific development responsibilities to authors. The Owner property allows team leaders and authors to assign documents to themselves and other authors to track who is responsible for a specific document. You view and change document assignments for a document using the Owner property in the Properties toolpane. To assign a document owner: 1. Make sure you are working online. 2. On the View menu, choose Properties. 3. Select the document(s) to which you want to assign document responsibility. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the Owner cell. 5. Select a name from the list. Is anyone out there already using this feature? Share your ideas with the group. Those of you new to this feature, give it a test drive and let us know what you think. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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  • Rapidly Deploy Oracle Applications with Oracle VM Templates

    - by monica.kumar
    Oracle today announced Oracle VM Templates for a number of Oracle Applications including Oracle E-Business Suite 12.1 Oracle's JD Edwards Enterprise One 9.0 Oracle's PeopleSoft 9.1 These Oracle VM Templates, based on Oracle Enterprise Linux, provide pre-installed and pre-configured enterprise software images that help eliminate the need to install new software from scratch, offering customers a time-saving approach to deploying a fully configured software stack. Learn more about Oracle VM Templates

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  • Oracle User Productivity Kit Translation

    - by ultan o'broin
    Oracle's customers just love the User Productivity Kit (UPK). I hear only great things about it from our international customers at the Oracle Usability Advisory Board meetings too. The UPK is the perfect solution for enterprise applications training needs (I previously reviewed a fine book about UPK btw). One question I am often asked is how source content created using the UPK can be translated into another language. I spoke with Peter Maravelias, Principal Product Strategy Manager for UPK about this recently. UPK is already optimized for easy source-target translation already. There is even a solution for re-recording demos. Here's what you can do to get your source content into another language: Use UPK's ability to automatically translate events and actions. UPK comes with XML templates that allow you to accomplish this in 21 languages with a simple publishing action switch. These templates even deal with the tricky business of using gender-based translations. Spanish localization template sample Japanese localization template sample Use the Import and Export localization features to export additional custom content in a format like XLIFF, easily handled by translation tools. You could also export and import in Word format. Re-record the sound (audio) files that go with the recordings, one per screen. UPK's granular approach to the sound files means that timing isn't an option. Retiming demos isn't required. A tip here with sound files and XLFF-exported custom content is to facilitate translation context by avoiding explicit references to actions going on in the screen recordings. A text based storyboard with screenshots accompanying the sound files should also be provided to the translators. Provide a glossary of terms too. Use the re-record option in UPK to record any demo from a translated application. This will allow all the translated UI labels to be automatically captured. You may be required to resize any action events here due to text expansion issues. Of course, you will need translated data in the translated application too, so plan for this in advance. However, source-target language skills aren't required for the re-recording. The UPK Player itself, of course, is also available from Oracle along with content and doc in 21 languages. The Developer and Setup is also translated in a smaller number of languages. Check the Oracle UPK website for latest details. UPK is a super solution for global enterprise applications training deployments allowing source content to be translated into multiple languages easily. See this post on the UPK blog for more insight too!

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  • Oracle Functional Testing Suite Advanced Pack for Oracle EBS Now Available

    - by Anne Carlson (Oracle Development)
    There’s new news about automated testing of E-Business Suite using the Oracle Application Testing Suite, a.k.a, “OATS”. E-Business Suite Development is pleased to announce the availability of the new Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite. The new pack, available with the latest release of Oracle Application Testing Suite (12.4.0.2), provides pre-built test components and flows to automate the in-depth testing of Oracle E-Business Suite applications. Designed for use with the Oracle Application Testing Suite and its Oracle Flow Builder capability, these pre-built components and flows can help Oracle E-Business Suite customers to significantly reduce the time and effort needed to create and maintain automated test scripts. The Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite is available now for EBS 12.1.3, and availability for EBS 12.2 is planned. Some Background on Automating Testing with Oracle Application Testing Suite and Oracle Flow Builder      Testing complex packaged applications like Oracle E-Business Suite can be time-consuming and challenging for organizations, hampering their ability to upgrade to latest releases or apply latest patches. Oracle Application Testing Suite offers organizations a unique and powerful testing platform for Oracle E-Business Suite and other Oracle applications. With the 12.3.0.1 release of Oracle Application Testing Suite, we introduced the Oracle Flow Builder testing framework and accompanying starter pack of pre-built test components and flows. The starter pack, which contains over 2000 components and 200 flows, provides broad coverage of commonly-used base functionality and is designed to jump-start the test automation effort. Using Oracle Flow Builder, even non-technical testers can create working test scripts using the pre-built components that Oracle provides. Each component represents an atomic test operation such as “create an invoice batch” or “apply an invoice hold.” Testers can assemble the pre-built components into test flows, and combine test flows with spreadsheet data to drive the testing of multiple data conditions. The Oracle Flow Builder framework allows customers to add, modify and extend the pre-built components to address new functionality and customizations of the Oracle E-Business Suite. Using Oracle Flow Builder’s component-based test generation framework instead of a traditional record/playback approach has allowed the EBS Quality Assurance team to reduce their test automation effort by 60%. E-Business Suite customers can significantly reduce their test automation effort using Oracle Application Testing Suite with Oracle Flow Builder and the pre-built test components and flows that Oracle provides. Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite Improves Test Coverage With the Oracle Application Testing Suite 12.4.0.2 and the new Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite, we are now delivering a significant number of additional test components and flows beyond those contained in the Oracle Flow Builder starter pack. These additional test components and flows provide 70-80% test coverage and enable the automation of detailed and complex test flows across the following Oracle E-Business Suite products: Oracle Asset Lifecycle Management Oracle Channel Revenue Management Oracle Discrete Manufacturing Oracle Incentive Compensation Oracle Lease and Finance Management Oracle Process Manufacturing Oracle Procurement Oracle Project Management Oracle Property Manager Oracle Service Downloads You can download the Oracle Functional Testing Suite Advanced Pack for Oracle E-Business Suite from the Oracle Technology Network. References Oracle Applications Testing Suite YouTube: Oracle Flow Builder Training YouTube: Oracle Applications Testing Suite and Flow Builder Demonstration Oracle Functional Testing Suite Advanced Pack Readme for E-Business Suite, id=1905989.1">Note 1905989.1 Related Articles Automate Testing Using Oracle Application Testing Suite with Flow Builder for E-Business Suite EBS 12.1.1 Test Starter Kit Now Available for Oracle Applications Testing Suite Oracle Application Testing Suite 9.0 Supported with Oracle E-Business Suite Using the Oracle Application Testing Suite with EBS: Interim Update #1

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  • Major Analyst Report Chooses Oracle As An ECM Leader

    - by brian.dirking(at)oracle.com
    Oracle announced that Gartner, Inc. has named Oracle as a Leader in its latest "Magic Quadrant for Enterprise Content Management" in a press release issued this morning. Gartner's Magic Quadrant reports position vendors within a particular quadrant based on their completeness of vision and ability to execute. According to Gartner, "Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clearly articulated vision. In the context of ECM, they have strong channel partners, presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technology or vertical market. Leaders deliver a suite that addresses market demand for direct delivery of the majority of core components, though these are not necessarily owned by them, tightly integrated, unique or best-of-breed in each area. We place more emphasis this year on demonstrated enterprise deployments; integration with other business applications and content repositories; incorporation of Web 2.0 and XML capabilities; and vertical-process and horizontal-solution focus. Leaders should drive market transformation." "To extend content governance and best practices across the enterprise, organizations need an enterprise content management solution that delivers a broad set of functionality and is tightly integrated with business processes," said Andy MacMillan, vice president, Product Management, Oracle. "We believe that Oracle's position as a Leader in this report is recognition of the industry-leading performance, integration and scalability delivered in Oracle Enterprise Content Management Suite 11g." With Oracle Enterprise Content Management Suite 11g, Oracle offers a comprehensive, integrated and high-performance content management solution that helps organizations increase efficiency, reduce costs and improve content security. In the report, Oracle is grouped among the top three vendors for execution, and is the furthest to the right, placing Oracle as the most visionary vendor. This vision stems from Oracle's integration of content management right into key business processes, delivering content in context as people need it. Using a PeopleSoft Accounts Payable user as an example, as an employee processes an invoice, Oracle ECM Suite brings that invoice up on the screen so the processor can verify the content right in the process, improving speed and accuracy. Oracle integrates content into business processes such as Human Resources, Travel and Expense, and others, in the major enterprise applications such as PeopleSoft, JD Edwards, Siebel, and E-Business Suite. As part of Oracle's Enterprise Application Documents strategy, you can see an example of these integrations in this webinar: Managing Customer Documents and Marketing Assets in Siebel. You can also get a white paper of the ROI Embry Riddle achieved using Oracle Content Management integrated with enterprise applications. Embry Riddle moved from a point solution for content management on accounts payable to an infrastructure investment - they are now using Oracle Content Management for accounts payable with Oracle E-Business Suite, and for student on-boarding with PeopleSoft e-Campus. They continue to expand their use of Oracle Content Management to address further use cases from a core infrastructure. Oracle also shows its vision in the ability to deliver content optimized for online channels. Marketers can use Oracle ECM Suite to deliver digital assets and offers as part of an integrated campaign that understands website visitors and ensures that they are given the most pertinent information and offers. Oracle also provides full lifecycle management through its built-in records management. Companies are able to manage the lifecycle of content (both records and non-records) through built-in retention management. And with the integration of Oracle ECM Suite and Sun Storage Archive Manager, content can be routed to the appropriate storage media based upon content type, usage data or other business rules. This ensures that the most accessed content is instantly available, and archived content is stored on a more appropriate medium like tape. You can learn more in this webinar - Oracle Content Management and Sun Tiered Storage. If you are interested in reading more about why Oracle was chosen as a Leader, view the Gartner Magic Quadrant for Enterprise Content Management.

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  • Oracle Announces New Oracle Exastack Program for ISV Partners

    - by pfolgado
    Oracle Exastack Program Enables ISV Partners to Leverage a Scalable, Integrated Infrastructure to Deliver Their Applications Tuned and Optimized for High-Performance News Facts Enabling Independent Software Vendors (ISVs) and other members of Oracle Partner Network (OPN) to rapidly build and deliver faster, more reliable applications to end customers, Oracle today introduced Oracle Exastack Ready, available now, and Oracle Exastack Optimized, available in fall 2011 through OPN. The Oracle Exastack Program focuses on helping ISVs run their solutions on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud -- integrated systems in which the software and hardware are engineered to work together. These products provide partners with a lower cost and high performance infrastructure for database and application workloads across on-premise and cloud based environments. Leveraging the new Oracle Exastack Program in which applications can qualify as Oracle Exastack Ready or Oracle Exastack Optimized, partners can use available OPN resources to optimize their applications to run faster and more reliably -- providing increased performance to their end users. By deploying their applications on Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud, ISVs can reduce the cost, time and support complexities typically associated with building and maintaining a disparate application infrastructure -- enabling them to focus more on their core competencies, accelerating innovation and delivering superior value to customers. After qualifying their applications as Oracle Exastack Ready, partners can note to customers that their applications run on and support Oracle Exadata Database Machine and Oracle Exalogic Elastic Cloud component products including Oracle Solaris, Oracle Linux, Oracle Database and Oracle WebLogic Server. Customers can be confident when choosing a partner's Oracle Exastack Optimized application, knowing it has been tuned by the OPN member on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud with a goal of delivering optimum speed, scalability and reliability. Partners participating in the Oracle Exastack Program can also leverage their Oracle Exastack Ready and Oracle Exastack Optimized applications to advance to Platinum or Diamond level in OPN. Oracle Exastack Programs Provide ISVs a Reliable, High-Performance Application Infrastructure With the Oracle Exastack Program ISVs have several options to qualify and tune their applications with Oracle Exastack, including: Oracle Exastack Ready: Oracle Exastack Ready provides qualifying partners with specific branding and promotional benefits based on their adoption of Oracle products. If a partner application supports the latest major release of one of these products, the partner may use the corresponding logo with their product marketing materials: Oracle Solaris Ready, Oracle Linux Ready, Oracle Database Ready, and Oracle WebLogic Ready. Oracle Exastack Ready is available to OPN members at the Gold level or above. Additionally, OPN members participating in the program can leverage their Oracle Exastack Ready applications toward advancement to the Platinum or Diamond levels in the OPN Specialized program and toward achieving Oracle Exastack Optimized status. Oracle Exastack Optimized: When available, for OPN members at the Gold level or above, Oracle Exastack Optimized will provide direct access to Oracle technical resources and dedicated Oracle Exastack lab environments so OPN members can test and tune their applications to deliver optimal performance and scalability on Oracle Exadata Database Machine or Oracle Exalogic Elastic Cloud. Oracle Exastack Optimized will provide OPN members with specific branding and promotional benefits including the use of the Oracle Exastack Optimized logo. OPN members participating in the program will also be able to leverage their Oracle Exastack Optimized applications toward advancement to Platinum or Diamond level in the OPN Specialized program. Oracle Exastack Labs and ISV Enablement: Dedicated Oracle Exastack lab environments and related technical enablement resources (including Guided Learning Paths and Boot Camps) will be available through OPN for OPN members to further their knowledge of Oracle Exastack offerings, and qualify their applications for Oracle Exastack Optimized or Oracle Exastack Ready. Oracle Exastack labs will be available to qualifying OPN members at the Gold level or above. Partners are eligible to participate in the Oracle Exastack Ready program immediately, which will help them meet the requirements to attain Oracle Exastack Optimized status in the future. Guidelines for Oracle Exastack Optimized, as well as Oracle Exastack Labs will be available in fall 2011. Supporting Quotes "In order to effectively differentiate their software applications in the marketplace, ISVs need to rapidly deliver new capabilities and performance improvements," said Judson Althoff, Oracle senior vice president of Worldwide Alliances and Channels and Embedded Sales. "With Oracle Exastack, ISVs have the ability to optimize and deploy their applications with a complete, integrated and cloud-ready infrastructure that will help them accelerate innovation, unlock new features and functionality, and deliver superior value to customers." "We view performance as absolutely critical and a key differentiator," said Tom Stock, SVP of Product Management, GoldenSource. "As a leading provider of enterprise data management solutions for securities and investment management firms, with Oracle Exadata Database Machine, we see an opportunity to notably improve data processing performance -- providing high quality 'golden copy' data in a reduced timeframe. Achieving Oracle Exastack Optimized status will be a stamp of approval that our solution will provide the performance and scalability that our customers demand." "As a leading provider of Revenue Intelligence solutions for telecommunications, media and entertainment service providers, our customers continually demand more readily accessible, enriched and pre-analyzed information to minimize their financial risks and maximize their margins," said Alon Aginsky, President and CEO of cVidya Networks. "Oracle Exastack enables our solutions to deliver the power, infrastructure, and innovation required to transform our customers' business operations and stay ahead of the game." Supporting Resources Oracle PartnerNetwork (OPN) Oracle Exastack Oracle Exastack Datasheet Judson Althoff blog Connect with the Oracle Partner community at OPN on Facebook, OPN on LinkedIn, OPN on YouTube, or OPN on Twitter

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  • Incorporating Sound in UPK 3.6.1

    - by [email protected]
    UPK 3.6.1 now offers developers the ability to easily record and edit sound from right within the UPK Developer. Sound can be recorded in either the concept pane or individual topic frames. A developer can record sound at the same time they're capturing a transaction or by adding sound after recording, on a frame-by-frame basis. The sound editor in UPK 3.6.1 allows developers to perform a variety of editing functions: play, insert sound or silence, delete, adjust amplification, and import or export sound files, just to name a few. Internally, Oracle Product Management is using this functionality to create "UPK-casts" for enablement purposes. We do this by capturing PowerPoint slides, then adding sound, allowing us to create our own recorded "webcasts". Because we develop these independently, we control the content and have more flexibility to edit the content as needed. Whether it's a change to a single frame or an entire topic, we can react quickly, providing our users with the most up-to-date information. And you don't need expensive equipment or a sound studio to achieve good sound quality. Depending on how your end users are accessing your content, a $35 head set can do the trick. Just be sure to follow the best practices for sound recording as outlined in the UPK documentation. Tip: we've found that we get the best results with sound consistency when we record all the sound for a topic at one sitting. UPK 3.6.1 is now available for download from Oracle E-Delivery. Upgrade today and have fun creating more robust, engaging content for your users! - Karen Rihs, Oracle UPK & Tutor Outbound Product Management

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  • 26 Days: Countdown to Oracle OpenWorld 2012

    - by Michael Snow
    Welcome to our countdown to Oracle OpenWorld! Oracle OpenWorld 2012 is just around the corner. In less than 26 days, San Francisco will be invaded by an expected 50,000 people from all over the world. Here on the Oracle WebCenter team, we’ve all been working to help make the experience a great one for all our WebCenter customers. For a sneak peak  – we’ll be spending this week giving you a teaser of what to look forward to if you are joining us in San Francisco from September 30th through October 4th. We have Oracle WebCenter sessions covering all topics imaginable. Take a look and use the tools we provide to build out your schedule in advance and reserve your seats in your favorite sessions.  That gives you plenty of time to plan for your week with us in San Francisco. If unfortunately, your boss denied your request to attend - there are still some ways that you can join in the experience virtually On-Demand. This year - we are expanding even more up North of Market Street and will be taking over Union Square as well. Check out this map of San Francisco to get a sense of how much of a footprint Oracle OpenWorld has grown to this year. With so much to see and so many sessions to learn from - its no wonder that people get excited. Add to that a good mix of fun and all of the possible WebCenter sessions you could attend - you won't want to sleep at all to take full advantage of such an opportunity. We'll also have our annual WebCenter Customer Appreciation reception - stay tuned this week for some more info on registration to make sure you'll be able to join us. If you've been following the America's Cup at all and believe in EXTREME PERFORMANCE you'll definitely want to take a look at this video from last year's OpenWorld Keynote. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Important OpenWorld Links:  Attendee / Presenters Toolkit Oracle Schedule Builder WebCenter Sessions (listed in the catalog under Fusion Middleware as "Portals, Sites, Content, and Collaboration" ) Oracle Music Festival - AMAZING Line up!!  Oracle Customer Appreciation Night -LOOK HERE!! Oracle OpenWorld LIVE On-Demand Here are all the WebCenter sessions broken down by day for your viewing pleasure. Monday, October 1st CON8885 - Simplify CRM Engagement with Contextual Collaboration Are your sales teams disconnected and disengaged? Do you want a tool for easily connecting expertise across your organization and providing visibility into the complete sales process? Do you want a way to enhance and retain organization knowledge? Oracle Social Network is the answer. Attend this session to learn how to make CRM easy, effective, and efficient for use across virtual sales teams. Also learn how Oracle Social Network can drive sales force collaboration with natural conversations throughout the sales cycle, promote sales team productivity through purposeful social networking without the noise, and build cross-team knowledge by integrating conversations with CRM and other business applications. CON8268 - Oracle WebCenter Strategy: Engaging Your Customers. Empowering Your Business Oracle WebCenter is a user engagement platform for social business, connecting people and information. Attend this session to learn about the Oracle WebCenter strategy, and understand where Oracle is taking the platform to help companies engage customers, empower employees, and enable partners. Business success starts with ensuring that everyone is engaged with the right people and the right information and can access what they need through the channel of their choice—Web, mobile, or social. Are you giving customers, employees, and partners the best-possible experience? Come learn how you can! ¶ HOL10208 - Add Social Capabilities to Your Enterprise Applications Oracle Social Network enables you to add real-time collaboration capabilities into your enterprise applications, so that conversations can happen directly within your business systems. In this hands-on lab, you will try out the Oracle Social Network product to collaborate with other attendees, using real-time conversations with document sharing capabilities. Next you will embed social capabilities into a sample Web-based enterprise application, using embedded UI components. Experts will also write simple REST-based integrations, using the Oracle Social Network API to programmatically create social interactions. ¶ CON8893 - Improve Employee Productivity with Intuitive and Social Work Environments Social technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. Forward-thinking organizations today need technologies and infrastructures to help them advance to the next level and integrate social activities with business applications to deliver a user experience that simplifies business processes and enterprise application engagement. Attend this session to hear from an innovative Oracle Social Network customer and learn how you can improve productivity with intuitive and social work environments and empower your employees with innovative social tools to enable contextual access to content and dynamic personalization of solutions. ¶ CON8270 - Oracle WebCenter Content Strategy and Vision Oracle WebCenter provides a strategic content infrastructure for managing documents, images, e-mails, and rich media files. With a single repository, organizations can address any content use case, such as accounts payable, HR onboarding, document management, compliance, records management, digital asset management, or Website management. In this session, learn about future plans for how Oracle WebCenter will address new use cases as well as new integrations with Oracle Fusion Middleware and Oracle Applications, leveraging your investments by making your users more productive and error-free. ¶ CON8269 - Oracle WebCenter Sites Strategy and Vision Oracle’s Web experience management solution, Oracle WebCenter Sites, enables organizations to use the online channel to drive customer acquisition and brand loyalty. It helps marketers and business users easily create and manage contextually relevant, social, interactive online experiences across multiple channels on a global scale. In this session, learn about future plans for how Oracle WebCenter Sites will provide you with the tools, capabilities, and integrations you need in order to continue to address your customers’ evolving requirements for engaging online experiences and keep moving your business forward. ¶ CON8896 - Living with SharePoint SharePoint is a popular platform, but it’s not always the best fit for Oracle customers. In this session, you’ll discover the technical and nontechnical limitations and pitfalls of SharePoint and learn about Oracle alternatives for collaboration, portals, enterprise and Web content management, social computing, and application integration. The presentation shows you how to integrate with SharePoint when business or IT requirements dictate and covers cloud-based (Office 365) and on-premises versions of SharePoint. Presented by a former Microsoft director of SharePoint product management and backed by independent customer research, this session will prepare you to answer the question “Why don’t we just use SharePoint for that?’ the next time it comes up in your organization. ¶ CON7843 - Content-Enabling Enterprise Processes with Oracle WebCenter Organizations today continually strive to automate business processes, reduce costs, and improve efficiency. Many business processes are content-intensive and unstructured, requiring ad hoc collaboration, and distributed in nature, requiring many approvals and generating huge volumes of paper. In this session, learn how Oracle and SYSTIME have partnered to help a customer content-enable its enterprise with Oracle WebCenter Content and Oracle WebCenter Imaging 11g and integrate them with Oracle Applications. ¶ CON6114 - Tape Robotics’ Newest Superhero: Now Fueled by Oracle Software For small, midsize, and rapidly growing businesses that want the most energy-efficient, scalable storage infrastructure to meet their rapidly growing data demands, Oracle’s most recent addition to its award-winning tape portfolio leverages several pieces of Oracle software. With Oracle Linux, Oracle WebLogic, and Oracle Fusion Middleware tools, the library achieves a higher level of usability than previous products while offering customers a familiar interface for management, plus ease of use. This session examines the competitive advantages of the tape library and how Oracle software raises customer satisfaction. Learn how the combination of Oracle engineered systems, Oracle Secure Backup, and Oracle’s StorageTek tape libraries provide end-to-end coverage of your data. ¶ CON9437 - Mobile Access Management With more than five billion mobile devices on the planet and an increasing number of users using their own devices to access corporate data and applications, securely extending identity management to mobile devices has become a hot topic. This session focuses on how to extend your existing identity management infrastructure and policies to securely and seamlessly enable mobile user access. CON7815 - Customer Experience Online in Cloud: Oracle WebCenter Sites, Oracle ATG Apps, Oracle Exalogic Oracle WebCenter Sites and Oracle’s ATG product line together can provide a compelling marketing and e-commerce experience. When you couple them with the extreme performance of Oracle Exalogic, you’ll see unmatched scalability that provides you with a true cloud-based solution. In this session, you’ll learn how running Oracle WebCenter Sites and ATG applications on Oracle Exalogic delivers both a private and a public cloud experience. Find out what it takes to get these systems working together and delivering engaging Web experiences. Even if you aren’t considering Oracle Exalogic today, the rich Web experience of Oracle WebCenter, paired with the depth of the ATG product line, can provide your business full support, from merchandising through sale completion. ¶ CON8271 - Oracle WebCenter Portal Strategy and Vision To innovate and keep a competitive edge, organizations need to leverage the power of agile and responsive Web applications. Oracle WebCenter Portal enables you to do just that, by delivering intuitive user experiences for enterprise applications to drive innovation with composite applications and mashups. Attend this session to learn firsthand from customers how Oracle WebCenter Portal extends the value of existing enterprise applications, business processes, and content; delivers a superior business user experience; and maximizes limited IT resources. ¶ CON8880 - The Connected Customer Experience Begins with the Online Channel There’s a lot of talk these days about how to connect the customer journey across various touchpoints—from Websites and e-commerce to call centers and in-store—to provide experiences that are more relevant and engaging and ultimately gain competitive edge. Doing it all at once isn’t a realistic objective, so where do you start? Come to this session, and hear about three steps you can take that can help you begin your journey toward delivering the connected customer experience. You’ll hear how Oracle now has an integrated digital marketing platform for your corporate Website, your e-commerce site, your self-service portal, and your marketing and loyalty campaigns, and you’ll learn what you can do today to begin executing on your customer experience initiatives. ¶ GEN11451 - General Session: Building Mobile Applications with Oracle Cloud With the prevalence of smart mobile devices, companies are facing an increased demand to provide access to data and applications from new channels. However, developing applications for mobile devices poses some unique challenges. Come to this session to learn how Oracle addresses these challenges, offering a simpler way to develop and deploy cross-device mobile applications. See how Oracle Cloud enables you to access applications, data, and services from mobile channels in an easier way.  CON8272 - Oracle Social Network Strategy and Vision One key way of increasing employee productivity is by bringing people, processes, and information together—providing new social capabilities to enable business users to quickly correspond and collaborate on business activities. Oracle WebCenter provides a user engagement platform with social and collaborative technologies to empower business users to focus on their key business processes, applications, and content in the context of their role and process. Attend this session to hear how the latest social capabilities in Oracle Social Network are enabling organizations to transform themselves into social businesses.  --- Tuesday, October 2nd HOL10194 - Enterprise Content Management Simplified: Oracle WebCenter Content’s Next-Generation UI Regardless of the nature of your business, unstructured content underpins many of its daily functions. Whether you are working with traditional presentations, spreadsheets, or text documents—or even with digital assets such as images and multimedia files—your content needs to be accessible and manageable in convenient and intuitive ways to make working with the content easier. Additionally, you need the ability to easily share documents with coworkers to facilitate a collaborative working environment. Come to this session to see how Oracle WebCenter Content’s next-generation user interface helps modern knowledge workers easily manage personal and enterprise documents in a collaborative environment.¶ CON8877 - Develop a Mobile Strategy with Oracle WebCenter: Engage Customers, Employees, and Partners Mobile technology has gone from nice-to-have to a cornerstone of user engagement. Mobile access enables users to have information available at their fingertips, enabling them to take action the moment they make a decision, interact in the moment of convenience, and take advantage of new service offerings in their preferred channels. All your employees have your mobile applications in their pocket; now what are you going to do? It is a critical step for companies to think through what their employees, customers, and partners really need on their devices. Attend this session to see how Oracle WebCenter enables you to better engage your customers, employees, and partners by providing a unified experience across multiple channels. ¶ CON9447 - Enabling Access for Hundreds of Millions of Users How do you grow your business by identifying, authenticating, authorizing, and federating users on the Web, leveraging social identity and the open source OAuth protocol? How do you scale your access management solution to support hundreds of millions of users? With social identity support out of the box, Oracle’s access management solution is also benchmarked for 250-million-user deployment according to real-world customer scenarios. In this session, you will learn about the social identity capability and the 250-million-user benchmark testing of Oracle Access Manager and Oracle Adaptive Access Manager running on Oracle Exalogic and Oracle Exadata. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON2906 - Get Proactive: Best Practices for Maintaining Oracle Fusion Middleware You chose Oracle Fusion Middleware products to help your organization deliver superior business results. Now learn how to take full advantage of your software with all the great tools, resources, and product updates you’re entitled to through Oracle Support. In this session, Oracle product experts provide proven best practices to help you work more efficiently, plan and prepare for upgrades and patching more effectively, and manage risk. Topics include configuration management tools, remote diagnostics, My Oracle Support Community, and My Oracle Support Lifecycle Advisors. New users and Oracle Fusion Middleware experts alike are guaranteed to leave with fresh ideas and practical, easy-to-implement next steps. ¶ CON8878 - Oracle WebCenter’s Cloud Strategy: From Social and Platform Services to Mashups Cloud computing represents a paradigm shift in how we build applications, automate processes, collaborate, and share and in how we secure our enterprise. Additionally, as you adopt cloud-based services in your organization, it’s likely that you will still have many critical on-premises applications running. With these mixed environments, multiple user interfaces, different security, and multiple datasources and content sources, how do you start evolving your strategy to account for these challenges? Oracle WebCenter offers a complete array of technologies enabling you to solve these challenges and prepare you for the cloud. Attend this session to learn how you can use Oracle WebCenter in the cloud as well as create on-premises and cloud application mash-ups. ¶ CON8901 - Optimize Enterprise Business Processes with Oracle WebCenter and Oracle BPM Do you have business processes that span multiple applications? Are you grappling with how to have visibility across these business processes; how to manage content that is associated with these processes; and, most importantly, how to model and optimize these business processes? Attend this session to hear how Oracle WebCenter and Oracle Business Process Management provide a unique set of integrated solutions to provide a composite application dashboard across these business processes and offer a solution for content-centric business processes. ¶ CON8883 - Deliver Engaging Interfaces to Oracle Applications with Oracle WebCenter Critical business processes live within enterprise applications, and application users need to manage and execute these processes as effectively as possible. Oracle provides a comprehensive user engagement platform to increase user productivity and optimize overall processes within Oracle Applications—Oracle E-Business Suite and Oracle’s Siebel, PeopleSoft, and JD Edwards product families—and third-party applications. Attend this session to learn how you can integrate these applications with Oracle WebCenter to deliver composite application dashboards to your end users—whether they are your customers, partners, or employees—for enhanced usability and Web 2.0–enabled enterprise portals.¶ Wednesday, October 3rd CON8895 - Future-Ready Intranets: How Aramark Re-engineered the Application Landscape There are essential techniques and technologies you can use to deliver employee portals that garner higher productivity, improve business efficiency, and increase user engagement. Attend this session to learn how you can leverage Oracle WebCenter Portal as a user engagement platform for bringing together business process management, enterprise content management, and business intelligence into a highly relevant and integrated experience. Hear how Aramark has leveraged Oracle WebCenter Portal and Oracle WebCenter Content to deliver a unified workspace providing simpler navigation and processing, consolidation of tools, easy access to information, integrated search, and single sign-on. ¶ CON8886 - Content Consolidation: Save Money, Increase Efficiency, and Eliminate Silos Organizations are looking for ways to save money and be more efficient. With content in many different places, it’s difficult to know where to look for a document and whether the document is the most current version. With Oracle WebCenter, content can be consolidated into one best-of-breed repository that is secure, scalable, and integrated with your business processes and applications. Users can find the content they need, where they need it, and ensure that it is the right content. This session covers content challenges that affect your business; content consolidation that can lead to savings in storage and administration costs and can lower risks; and how companies are realizing savings. ¶ CON8911 - Improve Online Experiences for Customers and Partners with Self-Service Portals Are you able to provide your customers and partners an easy-to-use online self-service experience? Are you processing high-volume transactions and struggling with call center bottlenecks or back-end systems that won’t integrate, causing order delays and customer frustration? Are you looking to target content such as product and service offerings to your end users? This session shares approaches to providing targeted delivery as well as strategies and best practices for transforming your business by providing an intuitive user experience for your customers and partners. ¶ CON6156 - Top 10 Ways to Integrate Oracle WebCenter Content This session covers 10 common ways to integrate Oracle WebCenter Content with other enterprise applications and middleware. It discusses out-of-the-box modules that provide expanded features in Oracle WebCenter Content—such as enterprise search, SOA, and BPEL—as well as developer tools you can use to create custom integrations. The presentation also gives guidance on which integration option may work best in your environment. ¶ HOL10207 - Build an Intranet Portal with Oracle WebCenter In this hands-on lab, you’ll work with Oracle WebCenter Portal and Oracle WebCenter Content to build out an enterprise portal that maximizes the productivity of teams and individual contributors. Using browser-based tools, you’ll manage site resources such as page styles, templates, and navigation. You’ll edit content stored in Oracle WebCenter Content directly from your portal. You’ll also experience the latest features that promote collaboration, social networking, and personal productivity. ¶ CON7817 - Migration to Oracle WebCenter Imaging 11g Customers today continually strive to automate business processes, reduce costs, and improve efficiency. The accounts payable process—which is often distributed in nature, requires many approvals, and generates huge volumes of paper invoices—is automated by many customers. In this session, learn how Oracle and SYSTIME have partnered to help a customer migrate its existing Oracle Imaging and Process Management Release 7.6 to the latest Oracle WebCenter Imaging 11g and integrate it with Oracle’s JD Edwards family of products. ¶ CON8910 - How to Engage Customers Across Web, Mobile, and Social Channels Whether on desktops at the office, on tablets at home, or on mobile phones when on the go, today’s customers are always connected. To engage today’s customers, you need to make the online customer experience connected and consistent across a host of devices and multiple channels, including Web, mobile, and social networks. Managing this multichannel environment can result in lots of headaches without the right tools. Attend this session to learn how Oracle WebCenter Sites solves the challenge of multichannel customer engagement. ¶ HOL10206 - Oracle WebCenter Sites 11g: Transforming the Content Contributor Experience Oracle WebCenter Sites 11g makes it easy for marketers and business users to contribute to and manage Websites with the new visual, contextual, and intuitive Web authoring interface. In this hands-on lab, you will create and manage content for a sports-themed Website, using many of the new and enhanced features of the 11g release. ¶ CON8900 - Building Next-Generation Portals: An Interactive Customer Panel Discussion Social and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. ¶ CON9625 - Taking Control of Oracle WebCenter Security Organizations are increasingly looking to extend their Oracle WebCenter portal for social business, to serve external users and provide seamless access to the right information. In particular, many organizations are extending Oracle WebCenter in a business-to-business scenario requiring secure identification and authorization of business partners and their users. This session focuses on how customers are leveraging, securing, and providing access control to Oracle WebCenter portal and mobile solutions. You will learn best practices and hear real-world examples of how to provide flexible and granular access control for Oracle WebCenter deployments, using Oracle Platform Security Services and Oracle Access Management Suite product offerings. ¶ CON8891 - Extending Social into Enterprise Applications and Business Processes Oracle Social Network is an extensible social platform that enables contextual collaboration within enterprise applications and business processes, providing relevant data from across various enterprise systems in one place. Attend this session to see how an Oracle Social Network customer is integrating multiple applications—such as CRM, HCM, and business processes—into Oracle Social Network and Oracle WebCenter to enable individuals and teams to solve complex cross-organizational business problems more effectively by utilizing the social enterprise. ¶ Thursday, October 4th CON8899 - Becoming a Social Business: Stories from the Front Lines of Change What does it really mean to be a social business? How can you change our organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. It takes a thought-provoking look at becoming a social business from the inside. ¶ CON6851 - Oracle WebCenter and Oracle Business Intelligence Enterprise Edition to Create Vendor Portals Large manufacturers of grocery items routinely find themselves depending on the inventory management expertise of their wholesalers and distributors. Inventory costs can be managed more efficiently by the manufacturers if they have better insight into the inventory levels of items carried by their distributors. This creates a unique opportunity for distributors and wholesalers to leverage this knowledge into a revenue-generating subscription service. Oracle Business Intelligence Enterprise Edition and Oracle WebCenter Portal play a key part in enabling creation of business-managed business intelligence portals for vendors. This session discusses one customer that implemented this by leveraging Oracle WebCenter and Oracle Business Intelligence Enterprise Edition. ¶ CON8879 - Provide a Personalized and Consistent Customer Experience in Your Websites and Portals Your customers engage with your company online in different ways throughout their journey—from prospecting by acquiring information on your corporate Website to transacting through self-service applications on your customer portal—and then the cycle begins again when they look for new products and services. Ensuring that the customer experience is consistent and personalized across online properties—from branding and content to interactions and transactions—can be a daunting task. Oracle WebCenter enables you to speak and interact with your customers with one voice across your Websites and portals by providing an integrated platform for delivery of self-service and engagement that unifies and personalizes the online experience. Learn more in this session. ¶ CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM Nirvana Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we’re not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. ¶ CON8908 - Oracle WebCenter Portal: Creating and Using Content Presenter Templates Oracle WebCenter Portal applications use task flows to display and integrate content stored in the Oracle WebCenter Content server. Among the most flexible task flows is Content Presenter, which renders various types of content on an Oracle WebCenter Portal page. Although Oracle WebCenter Portal comes with a set of predefined Content Presenter templates, developers can create their own templates for specific rendering needs. This session shows the lifecycle of developing Content Presenter task flows, including how to create, package, import, modify at runtime, and use such templates. In addition to simple examples with Oracle Application Development Framework (Oracle ADF) UI elements to render the content, it shows how to use other UI technologies, CSS files, and JavaScript libraries. ¶ CON8897 - Using Web Experience Management to Drive Online Marketing Success Every year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from online marketers how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. ¶ CON8892 - Oracle’s Journey to Social Business Social business is a revolution, one that is causing rapidly accelerating change in how companies and customers engage with one another and how employees work together. Oracle’s goal in becoming a social business is to create a socially connected organization in which working collaboratively across geographical locations, lines of business, and management chains is second nature, enabling innovative solutions to business challenges. We can achieve this by connecting the right people, finding the right content, communicating with the right people, collaborating at the right time, and building the right communities in the right context—all ready in the CLOUD. Attend this session to see how Oracle is transforming itself into a social business. ¶  ------------ If you've read all the way to the end here - we are REALLY looking forward to seeing you in San Francisco.

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  • UPK Content State

    - by peter.maravelias
    State is an editable property for communicating the status of a document in the UPK library. This is particularly helpful when working with other authors in a development team. Authors can assign a state to any document using the values that are defined in the master list. The default master list of State values includes Not Started, Draft, In Review, and Final (in the language installed on the server). Administrators can customize the list by adding, deleting, or renaming the values as well as sequencing the values as they will appear on the assignment list from the Properties pane. Let us know if or how you are using UPK Content States in your development efforts!

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  • Oracle Announces Oracle Cloud Office and Oracle Open Office 3.3

    - by Harald Behnke
    Oracle today introduced Oracle Cloud Office and Oracle Open Office 3.3, two complete, open standards-based office productivity suites for the desktop, web and mobile devices - helping users significantly improve productivity, reduce costs and achieve greater innovation across the enterprise.(View image)Oracle Cloud Office 1.0 is a web and mobile office suite that enables web 2.0-style collaboration and mobile document access. Compatibility with Microsoft Office and integration with Oracle Open Office enable rich and seamless offline editing of complex presentations, text and spreadsheet documents. Oracle Open Office 3.3 includes new enterprise connectors to Oracle Business Intelligence, Oracle E-Business Suite, other Oracle Applications and Microsoft Sharepoint, to allow for fast, seamless integration into existing enterprise software stacks. In addition, it adds increased stability, compatibility and performance at up to five times lower license cost compared to Microsoft Office. Based on the Open Document Format (ODF) and open web standards, Oracle Office enables users to share files on any system as it is compatible with both legacy Microsoft Office documents and modern web 2.0 publishing. The Oracle Office APIs and open standards-based approach provides IT users with flexibility, lower short and long-term costs and freedom from vendor lock-in - enabling organizations to build a complete Open Standard Office Stack. If you're interested to learn more, read our today's press release or visit oracle.com/office.

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  • Oracle ADF Coverage at OOW

    - by Frank Nimphius
    Below is the schedule for all ADF related sessions at a glance. Note the Meet and greet session added for Wednesday Octiber 3rd from 4.30 pm to 5:30. Oracle ADF and Fusion Development General Session Mon 1 Oct, 2012 Time Title Location 10:45 AM - 11:45 AM General Session: The Future of Development for Oracle Fusion—From Desktop to Mobile to Cloud Marriott Marquis - Salon 8 12:15 PM - 1:15 PM General Session: Extend Oracle Fusion Apps to Tablets/Smartphones with Oracle Mobile Technology Moscone West - 3014 1:45 PM - 2:45 PM General Session: Extend Oracle Applications to Mobile Devices with Oracle’s Mobile Technologies Moscone West - 3002/3004 4:45 PM - 5:45 PM General Session: Building Mobile Applications with Oracle Cloud Moscone West - 2002/2004 Conference Session Mon 1 Oct, 2012 Time Title Location 12:15 PM - 1:15 PM Understanding Oracle ADF and Its Role in Oracle Fusion Moscone South - 306 1:45 PM - 2:45 PM Building Performant Oracle ADF Business Components to Meet Tomorrow’s Needs Marriott Marquis - Golden Gate C3 3:15 PM - 4:15 PM End-to-End Oracle ADF Development in Eclipse Marriott Marquis - Golden Gate C3 4:45 PM - 5:45 PM Classic Mistakes with Oracle Application Development Framework Marriott Marquis - Salon 7 Tues 2 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM One Size Doesn’t Fit All: Oracle ADF Architecture Fundamentals Marriott Marquis - Golden Gate C2 10:15 AM - 11:15 AM Oracle Business Process Management/Oracle ADF Integration Best Practices Marriott Marquis - Golden Gate C3 11:45 AM - 12:45 PM Mobile-Enable Oracle Fusion Middleware and Enterprise Applications with Oracle ADF Moscone South - 306 11:45 AM - 12:45 PM Secrets of Successful Projects with Oracle Application Development Framework Marriott Marquis - Golden Gate C2 1:15 PM - 2:15 PM Develop On-Device iPhone and iPad Apps Without Writing Any Objective-C Code Marriott Marquis - Golden Gate C2 1:15 PM - 2:15 PM BPM, SOA, and Oracle ADF Combined: Patterns Learned from Oracle Fusion Applications Moscone West - 3003 1:15 PM - 2:15 PM The Future of Forms Is … Oracle Forms (and Friends) Moscone South - 306 5:00 PM - 6:00 PM Best Practices for Integrating SOAP and REST Service into Oracle ADF Marriott Marquis - Golden Gate C2 Wed 3 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Mobile Apps for Oracle E-Business Suite with Oracle ADF Mobile and Oracle SOA Suite Moscone West - 3001 10:15 AM - 11:15 AM Visualize This! Best Practices for Data Visualization in Desktop and Mobile Apps Marriott Marquis - Golden Gate C3 10:15 AM - 11:15 AM Set Up Your Oracle ADF Project and Development Team for Productivity: Seven Essential Tips Marriott Marquis - Golden Gate C2 11:45 AM - 12:45 PM How to Migrate an Oracle Forms Application to Oracle ADF Marriott Marquis - Golden Gate C2 1:15 PM - 2:15 PM Oracle ADF: Lessons Learned in Real-World Implementations Moscone South - 309 3:30 PM - 4:30 PM Oracle ADF Implementations Around the Globe: Best Practices Marriott Marquis - Golden Gate C2 3:30 PM - 4:30 PM Oracle Developer Cloud Services Marriott Marquis - Salon 7 4:30 PM - 5:30 PM Oracle JDeveloper and Oracle ADF: What’s New Hilton San Francisco - Continental Ballroom 5 5:00 PM - 6:00 PM Mobile Solutions for Oracle E-Business Suite Applications: Technical Insight Moscone West - 2020 5:00 PM - 6:00 PM Extending Social into Enterprise Applications and Business Processes Marriott Marquis - Golden Gate C3 5:00 PM - 6:00 PM The Tie That Binds: An Introduction to Oracle ADF Bindings Marriott Marquis - Golden Gate C2 Thur 4 Oct, 2012 Time Title Location 11:15 AM - 12:15 PM Using Oracle ADF with Oracle E-Business Suite: The Full Integration View Moscone West - 3003 11:15 AM - 12:15 PM Deep Dive into Oracle ADF: Advanced Techniques Marriott Marquis - Golden Gate C2 12:45 PM - 1:45 PM Monitor, Analyze, and Troubleshoot Your Oracle ADF Application Marriott Marquis - Golden Gate C2 2:15 PM - 3:15 PM Oracle WebCenter Portal: Creating and Using Content Presenter Templates Marriott Marquis - Golden Gate C2 HOL (Hands-on Lab) Mon 1 Oct, 2012 Time Title Location 10:45 AM - 11:45 AM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 1:45 PM - 2:45 PM Build Mobile Applications for Oracle E-Business Suite Marriott Marquis - Salon 10A 3:15 PM - 4:15 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 3:15 PM - 4:15 PM Introduction to Oracle ADF: Hands-on Lab Marriott Marquis - Salon 3/4 4:45 PM - 5:45 PM Application Lifecycle Management with Oracle JDeveloper: Hands-on Lab Marriott Marquis - Salon 3/4 Tues 2 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 5:00 PM - 6:00 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A Wed 3 Oct, 2012 Time Title Location 10:15 AM - 11:15 AM Introduction to Oracle ADF: Hands-on Lab Marriott Marquis - Salon 3/4 11:45 AM - 12:45 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 1:15 PM - 2:15 PM Build Mobile Applications for Oracle E-Business Suite Marriott Marquis - Salon 10A 3:30 PM - 4:30 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 5:00 PM - 6:00 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A Thur 4 Oct, 2012 Time Title Location 11:15 AM - 12:15 PM Developing Applications for Mobile iOS and Android Devices with Oracle ADF Mobile: Hands-on Lab Marriott Marquis - Salon 10A 11:15 AM - 12:15 PM Introduction to Oracle ADF: Hands-on Lab Marriott Marquis - Salon 3/4 12:45 PM - 1:45 PM Oracle ADF for Java EE Developers with Oracle Enterprise Pack for Eclipse Marriott Marquis - Salon 3/4 BOF (Birds-of-a-Feather) Mon 1 Oct, 2012 Time Title Location 6:15 PM - 7:00 PM How to Get Started with Oracle ADF Marriott Marquis - Club Room 7:15 PM - 8:00 PM Building Next-Generation Applications with Oracle ADF and Oracle BPM Marriott Marquis - Golden Gate C3 7:15 PM - 8:00 PM The Future of Oracle Forms: Upgrade, Modernize, or Migrate? Marriott Marquis - Golden Gate C2 7:15 PM - 8:00 PM Oracle ADF Faces: One Site for Many Devices Marriott Marquis - Golden Gate C1 - User Group Forum (Sunday Only) Sun 30 Sept, 2012 Time Title Location 9:00 AM - 10:00 AM Oracle ADF Immersion: How an Oracle Forms Developer Immersed Himself in the Oracle ADF World Moscone South - 305 10:15 AM - 11:15 AM Deploy with Joy: Using Hudson to Build and Deploy Your Oracle ADF Applications Moscone South - 305 11:30 AM - 12:30 PM ADF EMG User Group: A Peek into the Oracle ADF Architecture of Oracle Fusion Applications Moscone South - 305 12:45 PM - 3:45 PM ADF EMG User Group: Oracle Fusion Middleware Live Application Development Demo Moscone South - 305 3:15 PM - 4:15 PM Mobile Development with Oracle JDeveloper and Oracle ADF Moscone West - 2010 Demos Demo Location Developer Moscone North, Upper Lobby - N-002 Oracle ADF Mobile Development Moscone North, Upper Lobby - N-001 Oracle Eclipse Projects Hilton San Francisco, Grand Ballroom - HHJ-008 Oracle Enterprise Pack for Eclipse Moscone South, Right - S-208 Oracle JDeveloper and Oracle ADF Moscone South, Right - S-207 Exhibits 0 Exhibitor Location Accenture Moscone South - 1813 Moscone South - 2221 Infosys Moscone South - 1701 Moscone South - SMR-005 Innowave Technology Moscone South - 2309 ODTUG Moscone West, Level 2 Lobby - Kiosk in the User Groups Pavilion Oracle ADF Developers Meet Up Wednesday, Oct 03 Time Activity Location 4:30 PM - 5:30 PM Stop by the OTN Lounge and meet other Oracle ADF & Fusion developers as well as product managers and engineers who work on Oracle ADF, ADF Mobile and ADF Essentials. Feedback and questions welcome, or simply stop by and say ‘hi!’ and enjoy free beer. OTN Lounge

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  • New User of UPK?

    - by [email protected]
    The UPK Developer comes with a variety of manuals to help support your organization in the development and deployment of content. The Developer manuals can be found in the \Documentation\Language Code\Reference folder where the Developer has been installed. As of 3.5.x the documentation can also be accessed via the Start menu, Start\Programs\User Productivity Kit\Documentation\Reference. Content Deployment.pdf: This manual provides information on how to deploy content to your audience. Content Development.pdf: This manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system. Content Player.pdf: This manual provides instructions on how to view content using the Player. The content of this manual also appears in the Player help system. In-Application Support Guide.pdf: This manual provides information on how implement content-sensitive, in-application support for enterprise applications using Player content. Installation & Administration.pdf: This manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring Usage Tracking. Upgrade.pdf: This manual provides information on how to upgrade from a previous version to the current version. Usage Tracking Administration & Reporting.pdf: This manual provides instructions on how to manage users and usage tracking reports. - Kathryn Lustenberger, Oracle UPK Outbound Product Management

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  • ??ORACLE(?):PMON Release Lock

    - by Liu Maclean(???)
    ?????Oracle????????????PMON???????,??????ORACLE PROCESS,??cleanup dead process????release enqueue lock ,???cleanup latch? ????????????????, ????????????Pmon cleanup dead process?release lock??????????? ??Oracle=> MicroOracle, Maclean???????????Oracle behavior: SQL> select * from v$version; BANNER -------------------------------------------------------------------------------- Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production PL/SQL Release 11.2.0.3.0 - Production CORE    11.2.0.3.0      Production TNS for Linux: Version 11.2.0.3.0 - Production NLSRTL Version 11.2.0.3.0 - Production SQL> select * from global_name; GLOBAL_NAME -------------------------------------------------------------------------------- www.oracledatabase12g.com SQL> select pid,program  from v$process;        PID PROGRAM ---------- ------------------------------------------------          1 PSEUDO          2 oracle@vrh1.oracle.com (PMON)          3 oracle@vrh1.oracle.com (PSP0)          4 oracle@vrh1.oracle.com (VKTM)          5 oracle@vrh1.oracle.com (GEN0)          6 oracle@vrh1.oracle.com (DIAG)          7 oracle@vrh1.oracle.com (DBRM)          8 oracle@vrh1.oracle.com (PING)          9 oracle@vrh1.oracle.com (ACMS)         10 oracle@vrh1.oracle.com (DIA0)         11 oracle@vrh1.oracle.com (LMON)         12 oracle@vrh1.oracle.com (LMD0)         13 oracle@vrh1.oracle.com (LMS0)         14 oracle@vrh1.oracle.com (RMS0)         15 oracle@vrh1.oracle.com (LMHB)         16 oracle@vrh1.oracle.com (MMAN)         17 oracle@vrh1.oracle.com (DBW0)         18 oracle@vrh1.oracle.com (LGWR)         19 oracle@vrh1.oracle.com (CKPT)         20 oracle@vrh1.oracle.com (SMON)         21 oracle@vrh1.oracle.com (RECO)         22 oracle@vrh1.oracle.com (RBAL)         23 oracle@vrh1.oracle.com (ASMB)         24 oracle@vrh1.oracle.com (MMON)         25 oracle@vrh1.oracle.com (MMNL)         26 oracle@vrh1.oracle.com (MARK)         27 oracle@vrh1.oracle.com (D000)         28 oracle@vrh1.oracle.com (SMCO)         29 oracle@vrh1.oracle.com (S000)         30 oracle@vrh1.oracle.com (LCK0)         31 oracle@vrh1.oracle.com (RSMN)         32 oracle@vrh1.oracle.com (TNS V1-V3)         33 oracle@vrh1.oracle.com (W000)         34 oracle@vrh1.oracle.com (TNS V1-V3)         35 oracle@vrh1.oracle.com (TNS V1-V3)         37 oracle@vrh1.oracle.com (ARC0)         38 oracle@vrh1.oracle.com (ARC1)         40 oracle@vrh1.oracle.com (ARC2)         41 oracle@vrh1.oracle.com (ARC3)         43 oracle@vrh1.oracle.com (GTX0)         44 oracle@vrh1.oracle.com (RCBG)         46 oracle@vrh1.oracle.com (QMNC)         47 oracle@vrh1.oracle.com (TNS V1-V3)         48 oracle@vrh1.oracle.com (TNS V1-V3)         49 oracle@vrh1.oracle.com (Q000)         50 oracle@vrh1.oracle.com (Q001)         51 oracle@vrh1.oracle.com (GCR0) SQL> drop table maclean; Table dropped. SQL> create table maclean(t1 int); Table created. SQL> insert into maclean values(1); 1 row created. SQL> commit; Commit complete. ?????????, ?????????:PID=2  PMONPID=11 LMONPID=18 LGWRPID=20 SMONPID=12 LMD ??????2???”enq: TX – row lock contention”?????,???KILL??????,??????PMON?recover dead process?release TX lock: PROCESS A: QL> select addr,spid,pid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat)); ADDR             SPID                            PID ---------------- ------------------------ ---------- 00000000BD516B80 17880                            46 SQL> select distinct sid from v$mystat;        SID ----------         22 SQL> update maclean set t1=t1+1; 1 row updated. PROCESS B SQL> select addr,spid,pid from v$process where addr = ( select paddr from v$session where sid=(select distinct sid from v$mystat)); ADDR             SPID                            PID ---------------- ------------------------ ---------- 00000000BD515AD0 17908                            45 SQL> update maclean set t1=t1+1; HANG.............. PROCESS B ??"enq: TX – row lock contention"?HANG? ????PROCESS C?? ?SMON?10500 event trace ??PMON?KST TRACE: SQL> set linesize 200 pagesize 1400 SQL> select * from v$lock where sid=22; ADDR             KADDR                   SID TY        ID1        ID2      LMODE    REQUEST      CTIME      BLOCK ---------------- ---------------- ---------- -- ---------- ---------- ---------- ---------- ---------- ---------- 00000000BDCD7618 00000000BDCD7670         22 AE        100          0          4          0         48          2 00007F63268A9E28 00007F63268A9E88         22 TM      77902          0          3          0         32          2 00000000B9BB4950 00000000B9BB49C8         22 TX     458765        892          6          0         32          1 PROCESS A holde?ENQUEUE LOCK??? AE?TM?TX SQL> alter system switch logfile; System altered. SQL> alter system checkpoint; System altered. SQL> alter system flush buffer_cache; System altered. SQL> alter system set "_trace_events"='10000-10999:255:2,20,33'; System altered. SQL> ! kill -9 17880 KILL PROCESS A ???PROCESS B??update ?PMON ? PROCESS B ?errorstack ?KST TRACE????? SQL> oradebug setorapid 2; Oracle pid: 2, Unix process pid: 17533, image: oracle@vrh1.oracle.com (PMON) SQL> oradebug dump errorstack 4; Statement processed. SQL> oradebug tracefile_name /s01/orabase/diag/rdbms/vprod/VPROD1/trace/VPROD1_pmon_17533.trc SQL> oradebug setorapid 45; Oracle pid: 45, Unix process pid: 17908, image: oracle@vrh1.oracle.com (TNS V1-V3) SQL> oradebug dump errorstack 4; Statement processed. SQL>oradebug tracefile_name /s01/orabase/diag/rdbms/vprod/VPROD1/trace/VPROD1_ora_17908.trc ??PMON? KST TRACE: 2012-05-18 10:37:34.557225 :8001ECE8:db_trace:ktur.c@5692:ktugru(): [10444:2:1] next rollback uba: 0x00000000.0000.00 2012-05-18 10:37:34.557382 :8001ECE9:db_trace:ksl2.c@16009:ksl_update_post_stats(): [10005:2:1] KSL POST SENT postee=18 num=4 loc='ksa2.h LINE:285 ID:ksasnd' id1=0 id2=0 name=   type=0 2012-05-18 10:37:34.557514 :8001ECEA:db_trace:ksq.c@8540:ksqrcli(): [10704:2:1] ksqrcl: release TX-0007000d-0000037c mode=X 2012-05-18 10:37:34.558819 :8001ECF0:db_trace:ksl2.c@16009:ksl_update_post_stats(): [10005:2:1] KSL POST SENT postee=45 num=5 loc='kji.h LINE:3418 ID:kjata: wake up enqueue owner' id1=0 id2=0 name=   type=0 2012-05-18 10:37:34.559047 :8001ECF8:db_trace:ksl2.c@16009:ksl_update_post_stats(): [10005:2:1] KSL POST SENT postee=12 num=6 loc='kjm.h LINE:1224 ID:kjmpost: post lmd' id1=0 id2=0 name=   type=0 2012-05-18 10:37:34.559271 :8001ECFC:db_trace:ksq.c@8826:ksqrcli(): [10704:2:1] ksqrcl: SUCCESS 2012-05-18 10:37:34.559291 :8001ECFD:db_trace:ktu.c@8652:ktudnx(): [10813:2:1] ktudnx: dec cnt xid:7.13.892 nax:0 nbx:0 2012-05-18 10:37:34.559301 :8001ECFE:db_trace:ktur.c@3198:ktuabt(): [10444:2:1] ABORT TRANSACTION - xid: 0x0007.00d.0000037c 2012-05-18 10:37:34.559327 :8001ECFF:db_trace:ksq.c@8540:ksqrcli(): [10704:2:1] ksqrcl: release TM-0001304e-00000000 mode=SX 2012-05-18 10:37:34.559365 :8001ED00:db_trace:ksq.c@8826:ksqrcli(): [10704:2:1] ksqrcl: SUCCESS 2012-05-18 10:37:34.559908 :8001ED01:db_trace:ksq.c@8540:ksqrcli(): [10704:2:1] ksqrcl: release AE-00000064-00000000 mode=S 2012-05-18 10:37:34.559982 :8001ED02:db_trace:ksq.c@8826:ksqrcli(): [10704:2:1] ksqrcl: SUCCESS 2012-05-18 10:37:34.560217 :8001ED03:db_trace:ksfd.c@15379:ksfdfods(): [10298:2:1] ksfdfods:fob=0xbab87b48 aiopend=0 2012-05-18 10:37:34.560336 :GSIPC:kjcs.c@4876:kjcsombdi(): GSIPC:SOD: 0xbc79e0c8 action 3 state 0 chunk (nil) regq 0xbc79e108 batq 0xbc79e118 2012-05-18 10:37:34.560357 :GSIPC:kjcs.c@5293:kjcsombdi(): GSIPC:SOD: exit cleanup for 0xbc79e0c8 rc: 1, loc: 0x303 2012-05-18 10:37:34.560375 :8001ED04:db_trace:kss.c@1414:kssdch(): [10809:2:1] kssdch(0xbd516b80 = process, 3) 1 0 exit 2012-05-18 10:37:34.560939 :8001ED06:db_trace:kmm.c@10578:kmmlrl(): [10257:2:1] KMMLRL: Entering: flg(0x0) rflg(0x4) 2012-05-18 10:37:34.561091 :8001ED07:db_trace:kmm.c@10472:kmmlrl_process_events(): [10257:2:1] KMMLRL: Events: succ(3) wait(0) fail(0) 2012-05-18 10:37:34.561100 :8001ED08:db_trace:kmm.c@11279:kmmlrl(): [10257:2:1] KMMLRL: Reg/update: flg(0x0) rflg(0x4) 2012-05-18 10:37:34.563325 :8001ED0B:db_trace:kmm.c@12511:kmmlrl(): [10257:2:1] KMMLRL: Update: ret(0) 2012-05-18 10:37:34.563335 :8001ED0C:db_trace:kmm.c@12768:kmmlrl(): [10257:2:1] KMMLRL: Exiting: flg(0x0) rflg(0x4) 2012-05-18 10:37:34.563354 :8001ED0D:db_trace:ksl2.c@2598:kslwtbctx(): [10005:2:1] KSL WAIT BEG [pmon timer] 300/0x12c 0/0x0 0/0x0 wait_id=78 seq_num=79 snap_id=1 PMON??dead process A??????????TX Lock:ksqrcl: release TX-0007000d-0000037c mode=X ?????Post Process B,??Process B ?acquire?TX lock???????:KSL POST SENT postee=45 num=5 loc=’kji.h LINE:3418 ID:kjata: wake up enqueue owner’ id1=0 id2=0 name=   type=0 Process B???PMON??????????ksl2.c@14563:ksliwat(): [10005:45:151] KSL POST RCVD poster=2 num=5 loc=’kji.h LINE:3418 ID:kjata: wake up enqueue owner’ id1=0 id2=0 name=   type=0 fac#=3 posted=0×3 may_be_posted=1kslwtbctx(): [10005:45:151] KSL WAIT BEG [latch: ges resource hash list] 3162668560/0xbc827e10 91/0x5b 0/0×0 wait_id=14 seq_num=15 snap_id=1kslwtectx(): [10005:45:151] KSL WAIT END [latch: ges resource hash list] 3162668560/0xbc827e10 91/0x5b 0/0×0 wait_id=14 seq_num=15 snap_id=1 ?RAC????POST LMD(lock Manager)??,????????GES??:2012-05-18 10:37:34.559047 :8001ECF8:db_trace:ksl2.c@16009:ksl_update_post_stats(): [10005:2:1] KSL POST SENT postee=12 num=6 loc=’kjm.h LINE:1224 ID:kjmpost: post lmd’ id1=0 id2=0 name=   type=0 ??ksqrcl: release TX????????:ksq.c@8826:ksqrcli(): [10704:2:1] ksqrcl: SUCCESS ??PMON abort Process A???Transaction2012-05-18 10:37:34.559291 :8001ECFD:db_trace:ktu.c@8652:ktudnx(): [10813:2:1] ktudnx: dec cnt xid:7.13.892 nax:0 nbx:02012-05-18 10:37:34.559301 :8001ECFE:db_trace:ktur.c@3198:ktuabt(): [10444:2:1] ABORT TRANSACTION – xid: 0×0007.00d.0000037c ??Process A?????maclean??TM lock:ksq.c@8540:ksqrcli(): [10704:2:1] ksqrcl: release TM-0001304e-00000000 mode=SXksq.c@8826:ksqrcli(): [10704:2:1] ksqrcl: SUCCESS ??Process A?????AE ( Prevent Dropping an edition in use) lock:ksq.c@8540:ksqrcli(): [10704:2:1] ksqrcl: release AE-00000064-00000000 mode=Sksq.c@8826:ksqrcli(): [10704:2:1] ksqrcl: SUCCESS ??cleanup process Akjcs.c@4876:kjcsombdi(): GSIPC:SOD: 0xbc79e0c8 action 3 state 0 chunk (nil) regq 0xbc79e108 batq 0xbc79e118GSIPC:kjcs.c@5293:kjcsombdi(): GSIPC:SOD: exit cleanup for 0xbc79e0c8 rc: 1, loc: 0×303kss.c@1414:kssdch(): [10809:2:1] kssdch(0xbd516b80 = process, 3) 1 0 exit 0xbd516b80??PROCESS A ?paddr ???? kssdch???????? ??process???state object SO KSS: delete children of state obj. PMON ??kmmlrl()????instance goodness??update for session drop deltakmmlrl(): [10257:2:1] KMMLRL: Entering: flg(0×0) rflg(0×4)kmmlrl_process_events(): [10257:2:1] KMMLRL: Events: succ(3) wait(0) fail(0)kmmlrl(): [10257:2:1] KMMLRL: Reg/update: flg(0×0) rflg(0×4)kmmlrl(): [10257:2:1] KMMLRL: Update: ret(0)kmmlrl(): [10257:2:1] KMMLRL: Exiting: flg(0×0) rflg(0×4) ????????PMON???? 3s???”pmon timer”??kslwtbctx(): [10005:2:1] KSL WAIT BEG [pmon timer] 300/0x12c 0/0×0 0/0×0 wait_id=78 seq_num=79 snap_id=1

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  • Oracle????????????????????????~????????????????????

    - by Yusuke.Yamamoto
    RDBMS ???????·????????????????????????????????????????????????????????????????????????? ????????Oracle ?????????????????????????????????? Oracle Database ???????????????????????????????? ????????????????????? ????Oracle???????????????????????????????????????????????????????????????????????????? ?????????????? Oracle Database ???????????????????????? ??????????????????????????????????2????????????? 1. ??????(Query Transformation) Query Transformation ???????SQL??????????????????SQL????????????????????? Query Transformation ???Predicate Transformation ? Common Sub-expression Elimination (CSE), Order-BY Elimination (OBYE), Outer Join Elimination (OJE), Simple View Meging (SVM), Predicate Move around (PM), Complex View Merging (CVM), Sub-query Unnesting (SU), Join Predicate Push Down (JPPD) ???? OR Expansion, Star Transformation (ST) ????????????? ···???????????????????????????????????????????????????? Predicate Transformation ?????? Transitive Predicate Generation ????????????? ?????????????SQL???deptno ? 10 ????????????????????????????? select e.ename, d.loc from emp e, dept d where e.deptno=d.deptno and e.deptno=10; ???????????????emp ??? deptno=10 ??????????????dept ??? d.deptno=10 ??????????????????? emp ?? deptno=10 ????????????????????emp ?? deptno=10 ??????10???????10? dept ????????????dept ??20???????????????????????10?*20?=200?????(??????????·?????????)? ??SQL?? Transitive Predicate Generation ??????SQL????????????????? select e.ename, d.location from emp e, dept d where e.deptno=d.deptno and e.deptno=10 and d.deptno=10; ^^^^^^^^^^^ ??????dept ?????? deptno=10 ??????????????????????????10?*1?=10(dept.deptno ?unique????)?1/20????????????????1/20????????????????10??????????30???????????????Query Transformation ???????????????????????????? ?:??????????? dept ?? 1-row table ??????dept ?? driving ???(Outer Table)??? emp ?? probe ???(Inner Table)????????????1?*10?=10 ????????????????????????????????????????????????????????1/20????????????? ?????? Query Transformation ??????SQL????????????????????????????????? Transformation ??????????????????????????????????? 2. ????·????(Access Path Analysis) Access Path Analysis ??Query Transformation ??SQL????????????(Access Path)?????????(Join Method)?????(Join Order)?????????? ??????????????????(FTS)?ROWID?????????????????????????????·?????(Nested Loop Join)???????(Hash Join)????/?????(Sort Merge Join)????????????????????????????????????????????????????????????????????????? Oracle Database ????????? Query Transformation ???? Logical Optimizer?Access Path Analysis ???? Physical Optimizer ????????? ??????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????? Oracle Database ????????????????????? "Oracle ????????" ?????????? Sustaining Engineering?? ?(??? ???) ???????????????? Sustaining Engineering ????????????????????????Oracle Database ???????????????????????? ?????????????????????Ruby????????????????????????? Oracle????????????????????????! Oracle????????????? Oracle????????????????????????

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  • Extending UPK with Enablement Packs

    - by bill.x.miller
    We've mentioned in earlier posts that UPK Development keeps the tool up to date through the use of Enable Service Packs (ESP'S). Regular releases ensure that the UPK Developer supports updates to targeted applications as well as new Java updates. Installing an ESP is quick and easy. • Download the latest ESP from My Oracle Support (requires a My Oracle Support account). • Run the setup for each client machine that uses the UPK Developer • Run the Library Updates from one of the clients (multi-user only) Enablement Pack 1 for UPK 3.6.1 contains new features such as a new Tabbed Gateway, FireFox 3.6 support for the Player and SmartHelp, and several new target application versions. But a very exciting feature that is part of this ESP is now available to all Oracle E-Business Suite customers. Until now, a requirement for EBS customers who wish to record UPK content is to install delivered library files (CUSTOM.pll and ODPN.pll) on to the Oracle Application Server. These files were required to present context information to the UPK Developer so that content can be launched in a context sensitive manner. This requirement involved the Oracle system administrator to transfer, install and compile these libraries into the system. Usually a simple process, however, we understood the need to streamline the procedure. With ESP 1 for UPK 3.6.1, these pll files are no longer required. Now, a simple procedure from within the EBS application can make context available to the UPK recorder. From the System Profile, search for UPK: Change the Site field to Enable UPK Recording. Save the Form. Context information will now be made available to the UPK Recorder without involving the System Administrator or DBA. The setting you see here makes context available to all client machines recording content with UPK and does not affect the performance of your EBS application.

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  • UPK 3.6.1 (is Coming)

    - by marc.santosusso
    In anticipation of the release of UPK 3.6.1, I'd like to briefly describe some of the features that will be available in this new version. Topic Editor in Tabs Topic Editors now open in tabs instead of separate Developer windows. This offers several improvements: First, the bubble editor can be docked and resized in the same way as other editor panes. That's right, you can resize the bubble editor! The second enhancement that this changes brings is an improved undo and redo which allows each action to be undone and redone in the Topic Editor. New Sound Editor The topic and web page editors include a new sound editor with all the bells and whistles necessary to record, edit, import, and export, sound. Sound can be captured during topic recording--which is great for a Subject Matter Expert (SME) to narrate what they're recording--or after the topic has been recorded. Sound can also be added to web pages and played on the concept panes of modules, sections and topics. Turn off bubbles in Topics Authors may opt to hide bubbles either per frame or for an entire topic. When you want to draw a user's attention to the content on the screen instead of the bubble. This feature works extremely well in conjunction with the new sound capabilities. For instance, consider recording conceptual information with narration and no bubbles. Presentation Output UPK content can be published as a Presentation in Microsoft PowerPoint format. Publishing for Presentation will create a presentation for each topic published. The presentation template can be customized Using the same methods offered for the UPK document outputs, allowing your UPK-generated presentations to match your corporate branding. Autosave and Recovery The Developer will automatically save your work as often as you would like. This affords authors the ability to recover these automatically saved documents if their system or UPK were to close unexpectedly. The Developer defaults to save open documents every ten minutes. Package Editor Enhancement Files in packages will now open in the associated application when double-clicked. Authors can also choose to "Open with..." from the context menu (AKA right click menu.) See It! Window See It! mode may now be launched in a non-fullscreen window. This is available from the kp.html file in any Player package. This version of See It! mode offers on-screen navigation controls including previous frame, next frame, pause etc. Firefox Enhancments The UPK Player will now offer both Do It! mode and sound playback when viewed using Firefox web browser. Player Support for Safari The UPK Player is now fully supported on the Safari web browser for both Mac OS and Windows platforms. Keep document checked out Authors may choose to keep a document checked out when performing a check in. This allows an author to have a new version created on the server and continue editing. Close button on individual tabs A close button has been added to the tabs making it easier to close a specific tab. Outline Editor Enhancements Authors will have the option to prevent concepts from immediately displaying in the Developer when an outline item is selected. This makes it faster to move around in the outline editor. Tell us which feature you're most excited to use in the comments.

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