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  • Crash when attempting to install 32bit delphi service on 2008 r2

    - by Oded
    I have an old 32bit delphi application (with no source code), that is used as a windows service. It runs fine on windows 2003 32bit. I do not know if it has been created as a service originally, or converted to one later on. It is supposed to get installed to the server using a /install flag on the command line. When attempting to install it on a Windows 2008 R2 virtual machine, I am getting an APPCRASH event in the event log. The service is supposed to read a blob from a remote SQL Server instance and write it out to the local HD. It also reads some initialization data from the registry. Is there any way I can install this application as a service on windows 2008 r2 64bit? If not, are there any workarounds I can try? What are your suggestions?

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  • Starting/Stopping Custom PHP Chat Server Linux Service (CentOS)

    - by chad
    I have been trying all night to get this service working properly. I created this script from a template and am very new to bash coding. I wrote a fully functioning chat server in php which runs endlessly, but now want to make it a dedicated service. I want to do this so that it starts on server boot and boots back up if possible when there are any down-times with the server. The issue is that I need this thing to run in a detached screen so that I can monitor packet data or send server commands via SSH when need-be. The main problem that i'm having is that it needs to have its own PID when it starts so that I can stop/restart it when needed. I am the type who grinds on coding until I figure it out, but this is so new to me that it seems the learning curve here is very steep and frustrating. Below is my code if anybody can please help me with this one, i've gotten so tired I can't even concentrate any more :( #!/bin/sh # # chatserver # # chkconfig: 345 20 90 # description: chatServer Linux Service Daemon \ # for general server handling ### BEGIN INIT INFO # Provides: chatserver # Required-Start: $local_fs $network $named $syslog # Required-Stop: $local_fs $syslog # Default-Start: 3 4 5 # Default-Stop: 0 1 2 6 # Short-Description: This service maintains the chatServer # Description: chatServer Linux Service Daemon # for general server handling ### END INIT INFO # Source function library. . /etc/rc.d/init.d/functions exec="screen php -q /var/www/html/chatServer.php" prog="chatserver" config="/etc/sysconfig/$prog" pidfile="/var/run/chatserver.pid" [ -e /etc/sysconfig/$prog ] && . /etc/sysconfig/$prog lockfile=/var/lock/subsys/$prog start() { #$exec || exit 5 echo -n $"Starting $prog: " daemon $exec --name=$exec --pidfile=$pidfile retval=$? echo [ $retval -eq 0 ] && touch $lockfile return $retval } stop() { echo -n $"Stopping $prog: " killproc -p $pidfile rm -f $pidfile retval=$? echo [ $retval -eq 0 ] && rm -f $lockfile return $retval } restart() { stop start } reload() { restart } force_reload() { restart } rh_status() { # run checks to determine if the service is running or use generic status status $prog } rh_status_q() { rh_status >/dev/null 2>&1 } case "$1" in start) rh_status_q && exit 0 $1 ;; stop) rh_status_q || exit 0 $1 ;; restart) $1 ;; reload) rh_status_q || exit 7 $1 ;; force-reload) force_reload ;; status) rh_status ;; condrestart|try-restart) rh_status_q || exit 0 restart ;; *) echo $"Usage: $0 {start|stop|status|restart|condrestart|try-restart|reload|force-reload}" exit 2 esac exit $?

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  • Oracle OpenWorld Update: Oracle GoldenGate Customer Panels

    - by Doug Reid
    0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} We are two weeks out from the start of Oracle OpenWorld 2012. The Data Integration team has a solid line-up of product and customer sessions for you to attend this year, plus five hands-on labs, and numerous demonstration pods in Moscone South. On Monday we kick the track off with Brad Adelberg’s Future Strategy, Direction and Roadmap for Oracle’s Data Integration Platform at 10:45AM in Moscone West 3005. Over the rest of the week we have a number of deep dive sessions that build out the themes that Brad discusses in his keynote, but the two that I would like to highlight today are our Oracle GoldenGate customer panels. The first customer panel is on Zero Downtime Operations and is on Monday at 1:45 in Moscone West 3005. The theme of this session is how to reduce downtime for critical must-succeed systems. Here’s a rundown of the session: Bank of America, TALX, and St. Jude Medical all have users communities that expect systems to be available around the clock. In this customer panel session, Bank of America discusses how it will be leveraging Oracle GoldenGate. St. Jude Medical shares how it is using Oracle GoldenGate to achieve a zero-downtime migration for a 5 TB Oracle online transaction processing (OLTP) 24/7 mission-critical database. TALX discusses how Equifax Workforce Information Services used Oracle GoldenGate to move from processing online transactions in a single site to processing concurrently from two geographically disparate data centers, providing a highly available solution with significant burst capacity. On Tuesday at 11:45 in Moscone West 3005 we switch gears and host a customer panel on Operational Reporting. The theme of this customer panel is all around reporting and how Oracle GoldenGate raises the bar on reporting by enabling real-time access to real-time data. Here’s a rundown of the session: Turk Telekom and Comcast are half a world away from each other, but these two powerhouse companies have both drastically improved performance and access to real-time data by using Oracle GoldenGate. During this panel discussion, Turk Telekom will explain its evaluation and implementation of Oracle GoldenGate, how the business has experienced significant improvements in the core database and reporting platform, and how it plans to expand its usage into its SOA architecture and its architecture based on Oracle’s Siebel platform. Comcast will explain its implementation of Oracle GoldenGate and how it moves data in real time from its mission-critical HP NonStop database to a Teradata data warehouse. Join us at our sessions to learn what other customers are doing with our products or stop by our demo pods in Moscone south and meet the product management and development teams.

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  • windows service "soft link"

    - by fred smith
    I would like to be able to have a nice management tool to allow the rollout of different versions of a windows service over time. for example I would like to deploy my software (windows service) in version numbered folders, e.g. c:\wss\v1.0 c:\wss\v1.1 etc however I dont want to have to reinstall the windows service each time but rather would like to be able to easily point the windows service manager to the new folder. Are there tools to get this done? NB: I have used Windows Junctions before (from sysinternals) however I am wondering if there is a nice GUI tool to do this.

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  • EBS Customer Relationship Manager (CRM) Product Family Webcasts

    - by user793044
    Oracle's Advisor Webcasts are live presentations given by subject matter experts who deliver knowledge and information about services, products, technologies, best practices and more. Delivered through WebEx the Oracle Advisor Webcast Program brings interactive expertise straight to your desktop, at no cost. Each session is usually followed by a live Q&A where you can have your questions answered. If you miss any of the live webcasts then you can replay the recording or download the PDF of the presentation. Doc Id 740966.1 gives you access to all the scheduled webcasts as well as the archived recordings and presentations. Just select the product family you are interested in to access the latest webcasts in that area. Below is a listing of the currently scheduled archived webcasts for the EBS CRM and Industries product family. Webcast Topic and Description Webcast Link Date and Time Upcoming: Oracle E-Business Suite - Service Oracle Service Charges - Introduction/Overview Register Dec 6, 2012 EBS CRM - Service R12: How to debug Email Center Auto Service Request Creation Failures Recording | .pdf Archived XCALC: Failed Calculations when Using OIC Recording | .pdf Archived XPOP: Failed Population When Using Oracle Incentive August 30, 2012 Recording | .pdf Archived XROLL: Failed Roll Up When Using Oracle Incentive Compensation August 16, 2012 Recording | .pdf Archived Common Problems Associated with Product Catalog in Sales Recording | .pdf Archived Oracle Incentive Compensation - Troubleshooting Payment Issues Recording | .pdf Archived R12 Renewing Service Contracts - Overview Recording | .pdf Archived 11i and R12 Oracle CRM Service Basics and Troubleshooting - an Overview Recording | .pdf Archived 11i and R12 Transaction Error Troubleshooting Overview Recording | .pdf Archived

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  • Team Foundation Service Preview now open for all!

    - by Tarun Arora
    The concept of TFS in the cloud was first presented back in early 2010, the product team worked hard to preview a constantly evolving solution at the BUILD conference last year and after having completed 31 Sprints today the preview service has been opened for all. No more invitation codes required, TfsPreview has been made public! “Since we announced the Team Foundation Service Preview at the BUILD conference last year, we’ve limited the on boarding of new customers by requiring invitation codes to create accounts.  The main reason for this has been to control the growth of the service to make sure it didn’t run away from us and end up with a bad user experience.  In this time period, we’ve continued to work on our infrastructure, performance, scale, monitoring, management and, of course, some cool new features like cloud build. ”   - Brian Harry Since the service is still in preview, it is free for all… If you haven’t, now is the best time to try out the offering. There is no fixed time line on how long before service becomes chargeable but the terms of service support production use, the service is reliable and the product team committed to carry all of your data forward into production. “The service will remain in “preview” for a while longer while we work through additional features like data portability, commercial terms, etc but the terms of service support production use, the service is reliable and we expect to carry all of your data forward into production. ”  - Brian Harry As of today it’s possible to use TFS Preview with VS 2012 RC, VS 2010 SP1, VS 2008 SP1, the service currently does not work with VS 2005, this is something the product team is actively working on. You can refer to Brian’s announcement blog post here, http://blogs.msdn.com/b/bharry/archive/2012/06/11/team-foundation-service-preview-is-public.aspx

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  • From a DDD perspective is a report generating service a domain service or an infrastructure service?

    - by Songo
    Let assume we have the following service whose responsibility is to generate Excel reports: class ExcelReportService{ public String generateReport(String fileFormatFilePath, ResultSet data){ ReportFormat reportFormat = new ReportFormat(fileFormatFilePath); ExcelDataFormatterService excelDataFormatterService = new ExcelDataFormatterService(); FormattedData formattedData = excelDataFormatterService.format(data); ExcelFileService excelFileService = new ExcelFileService(); String reportPath= excelFileService.generateReport(reportFormat,formattedData); return reportPath; } } This is pseudo code for the service I want to design where: fileFormatFilePath: path to a configuration file where I'll keep the format of my excel file (headers, column widths, number of columns,..etc) data: the actual records returned from the database. This data can't be used directly coz I might need to make further calculations to the data before inserting them to the excel file. ReportFormat: Value object to hold the report format, has methods like getHeaders(), getColumnWidth(),...etc. ExcelDataFormatterService: a service to hold any logic that need to be applied to the data returned from the database before inserting it to the file. FormattedData: Value object the represents the formatted data to be inserted. ExcelFileService: a wrapper top the 3rd party library that generates the excel file. Now how do you determine whether a service is an infrastructure or domain service? I have the following 3 services here: ExcelReportService, ExcelDataFormatterService and ExcelFileService?

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  • Basic AppFabric Service Bus Programming Lifecycle

    - by kaleidoscope
    The tasks required to create an application that access the AppFabric Service Bus are as follows: Create a service namespace. This service namespace contains the resources used by the AppFabric Service Bus to support the application. Define the AppFabric Service Bus contract. A contract specifies the signature of the service, the data it exchanges, and other required inputs, behavior specifications, and object invariants. Implement the contract. To implement a service contract, create a class that implements the interface and specify custom runtime behaviors. Configure the service by specifying endpoint and other behavior information. Build and run the service. Build and run the client application. As with any iterative, service-oriented software development, it may not always be appropriate to follow the preceding steps sequentially, or even start from step 1. For example, if you want to build a client for a pre-existing service, you start at step 5. Or, if you are building a host service that others will use, you can skip step 6. Source: http://msdn.microsoft.com/en-us/library/ee173580.aspx   Sarang, K

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  • After installing Windows XP Service Pack 3 - Generic Host Process For Win32 Services problem starts

    - by Muhammad Kashif Nadeem
    After installing Service Pack 3 I am getting this error "Generic Host Process For Win32 Services Encountered A Problem and needs to close. When this message pops my computer just stuck and I can not even restart it normally. The only fix of this problem is to un-install service pack 3 and run fix from Microsoft which is available for Service Pack 2. Any help to fix this. Thanks.

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  • Service tag urls

    - by Joshua
    I like to keep links to my various laptop support pages in my wiki. Dell makes it easy if you know the service tag. http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?ServiceTag={Your Service Tag} Are there any equivalent urls for HP, IBM, etc where you can just plug in your service tag equivalent and get a page with links to drivers and what not.

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  • puppet restart service failure

    - by Roman
    help me please with service restart # changing iptables` file { "/etc/sysconfig/iptables": ensure => "present", content => template("all_in_one/iptables.erb"), owner => root, group => root, mode => 600, } service { "iptables": ensure => running, enable => true, hasstatus => true, hasrestart => true, subscribe => File["/etc/sysconfig/iptables"] } output is: err Failed to call refresh: Could not restart Service[iptables]: Execution of '/sbin/service iptables restart' returned 1

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  • Problems installing Windows service via Group Policy in a domain

    - by CraneStyle
    I'm reasonably new to Group Policy administration and I'm trying to deploy an MSI installer via Active Directory to install a service. In reality, I'm a software developer trying to test how my service will be installed in a domain environment. My test environment: Server 2003 Domain Controller About 10 machines (between XP SP3, and server 2008) all joined to my domain. No real other setup, or active directory configuration has been done apart from things like getting DNS right. I suspect that I may be missing a step in Group Policy that says I need to grant an explicit permission somewhere, but I have no idea where that might be or what it will say. What I've done: I followed the documentation from Microsoft in How to Deploy Software via Group Policy, so I believe all those steps are correct (I used the UNC path, verified NTFS permissions, I have verified the computers and users are members of groups that are assigned to receive the policy etc). If I deploy the software via the Computer Configuration, when I reboot the target machine I get the following: When the computer starts up it logs Event ID 108, and says "Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was: An operations error occurred." There are no previous log entries to check, which is weird because if it ever actually tried to invoke the windows installer it should log any sort of failure of my application's installer. If I open a command prompt and manually run: msiexec /qb /i \\[host]\[share]\installer.msi It installs the service just fine. If I deploy the software via the User Configuration, when I log that user in the Event Log says that software changes were applied successfully, but my service isn't installed. However, when deployed via the User configuration even though it's not installed when I go to Control Panel - Add/Remove Programs and click on Add New Programs my service installer is being advertised and I can install/remove it from there. (this does not happen when it's assigned to computers) Hopefully that wall of text was enough information to get me going, thanks all for the help.

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  • The function of service principal names in Active Directory

    - by boxerbucks
    I am thinking about taking a service that runs on multiple servers in my domain currently as "NETWORK SERVICE" and configuring it to run as an AD domain account for various reasons. If I have this one account running the same service under multiple servers, do I need to create SPN's for each of the machines and services it runs? Would I need to worry about creating SPN's at all? If the answer is no, then what is the proper role of an SPN?

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  • Using a Group Managed Service Account (gMSA) for a scheduled task

    - by Trevor Sullivan
    Back in Windows Server 2008 R2, when stand-alone Managed Service Accounts (sMSA) were new, they could not be used to execute scheduled tasks. In Windows Server 2012 however, there is a new type of account called the Group Managed Service Account (gMSA). This type of account is supposedly capable of launching scheduled tasks in the task scheduler on clients & member servers inside of a Windows Server 2012 forest/domain functional level. So far, I have: Established a Windows Server 2012 forest/domain Created a Group Managed Service Account (gMSA) Installed the gMSA on a Windows Server 2012 member server And currently I'm having trouble with: Setting a scheduled task to use the gMSA When I attempt to use a gMSA on a scheduled task, I get the error message that says "The object cannot be found" (paraphrased) message. My question is: How do I configure a Scheduled Task to execute using a Group Managed Service Account (gMSA)?

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  • Can't uninstall windows service

    - by Chad
    I have somehow managed to half uninstall a windows service I was developing. In no particular order It won't delete if I use sc delete servicename It gives an exception using installutil /u pathtoservice.exe "specified service does not exist as an installed service" And using the installer/uninstaller obviously doesn't work either It's no longer in the Services listing It's not shown if I use sc query And I have rebooted I don't know what else to do, but something still exists, because attempting to install fails because it already exists. Please help.

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • .net web service: Can't add service reference, only web reference

    - by ScottE
    I have an existing project that consumes web services. One was added as a service reference, and the other as a web reference. I don't recall why one was added as a web reference, but perhaps it's because I couldn't get it to work! The existing service reference for the one web service works fine, so it's not a .net version issue. I can successfully create a service reference for the second web service, but none of the methods are available. The .wsdl shows the schema, but the Reference.vb shows only the Namespace, and none of the methods. To clarify, these are two different 3rd party web service providers. We'd like to move to the service reference so we have more control over the configuration as we're having various issues with timeouts. Anyone come across this before? Edit Does it matter that there are two services at the address?

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  • TransportWithMessageCredential & Service Bus – Introduction

    - by Michael Stephenson
    Recently we have been working on a project using the Windows Azure Service Bus to expose line of business applications. One of the topics we discussed a lot was around the security aspects of the solution. Most of the samples you see for Windows Azure Service Bus often use the shared secret with the Access Control Service to protect the service bus endpoint but one of the problems we found was that with this scenario any claims resulting from credentials supplied by the client are not passed through to the service listening to the service bus endpoint. As an example of this we originally were hoping that we could give two different clients their own shared secret key and the issuer for each would indicate which client it was. If the claims had flown to the listening service then we could check that the message sent by client one was a type they are allowed to send. Unfortunately this claim isn't flown to the listening service so we were unable to implement this scenario. We had also seen samples that talk about changing the relayClientAuthenticationType attribute would allow you to authenticate the client within the service itself rather than with ACS. While this was interesting it wasn't exactly what we wanted. By removing the step where access to the Relay endpoint is protected by authentication against ACS it means that anyone could send messages via the service bus to the on-premise listening service which would then authenticate clients. In our scenario we certainly didn't want to allow clients to skip the ACS authentication step because this could open up two attack opportunities for an attacker. The first of these would allow an attacker to send messages through to our on-premise servers and potentially cause a denial of service situation. The second case would be with the same kind of attack by running lots of messages through service bus which were then rejected the attacker would be causing us to incur charges per message on our Windows Azure account. The correct way to implement our desired scenario is to combine one of the common options for authenticating against ACS so the service bus endpoint cannot be accessed by an unauthenticated caller with the normal WCF security features using the TransportWithMessageCredential security option. Looking around I could not find any guidance on how to implement this correctly so on the back of setting this up I decided to write a couple of articles to walk through a couple of the common scenarios you may be interested in. These are available on the following links: Walkthrough - Combining shared secret and username token Walkthrough – Combining shared secret and certificates

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  • The Evolution of an Era: Customer Experience in Retail

    - by Michael Hylton
    Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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  • New Agile PLM Customer Testimonial Videos on YouTube

    - by Kerrie Foy
    Have you visited the Oracle Agile PLM channel on YouTube recently? There are many new video testimonials, and even an overview of how Oracle Agile PLM helps companies drive powerful corporate performance by maximizing product profitability. Here are a few highlights... Oracle Agile PLM: Proven Results Watch an overview of the transformative success our customers have realized using Oracle Agile PLM applications to take their company to the next level. Alcatel-Lucent Ups Competitive Edge with Oracle Agile PLM and Oracle EBS Brad Magnani of Alcatel-Lucent Enterprise describes how the Oracle Agile PLM and Oracle EBS solutions help speed time to market, eliminate wasted cash, secure data, and ensure product quality, enabling innovation and success. Herbalife: an Oracle Agile PLM Customer Video Filmed at OpenWorld 2010 Listen to Gary Swanson of Herbalife describe how his organization realizes powerful new insight into product information with Agile PLM Business Intelligence (BI). Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Kim Glenn Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Amber Woods We are so proud to have two testimonials from Tyson Foods! Tune in to each to see the unique perspectives on Agile PLM for Process at Tyson from different organizational views, demonstrating Oracle's ability to enable enterprise-wide PLM implementations delivering superior results. Take a moment to view these interesting customer testimonials to learn how Oracle Agile PLM applications are helping companies succeed. Subscribe to our YouTube channel today!

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  • Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

    - by Tuula Fai
    Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

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  • The Evolution of Customer Experience in Retail - a study by Oracle and TCS

    - by Richard Lefebvre
    Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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  • Customer Experience Management for Retail 2.0 - part 2 / 2

    - by Sanjeev Sharma
    In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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  • Entity framework separating entities for product and customer specific implementation

    - by Codecat
    I am designing an application with intention into making it a product line. I would like to extend the functionality across all layers and first struggle is with domain models. For example, core functionality would have entity named Invoice with few standard fields and then customer requirements will add some new fields to it, but I don't want to add to core Invoice class. For every customer I could use customer specific DbContext and injected correct context with dependency injection. Also every customer will get they own deployment public class Product.Domain.Invoice { public int InvoiceId { get; set; } // Other fields } How to approach this problem? Solution 1 does not work since Entity Framework does not allow same simple name classes. public class CustomerA.Domain.Invoice : Product.Domain.Invoice { public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } } Solution 2 Create separate table and link it to core domain table. Reusing services and controllers could be harder. public class CustomerA.Domain.CustomerAInvoice { public Product.Domain.Invoice Invoice { get; set; } public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } }

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