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• Itautec Accelerates Profitable High Tech Customer Service

  - by charles.knapp

  Itautec is a Brazilian-based global high technology products and services firm with strong performance in the global market of banking and commercial automation, with more than 2,300 global clients. It recently deployed Siebel CRM for sales, customer support, and field service. In the first year of use, Siebel CRM enabled a 30% growth in services revenue. Siebel CRM also reduced support costs. "Oracle's Siebel CRM has minimized costs and made our customer service more agile," said Adriano Rodrigues da Silva, IT Manager. "Before deployment, 95% of our customer service contacts were made by phone. Siebel CRM made it possible to expand' choices, so that now 55% of our customers contact our helpdesk through the newer communications channels." Read more here about Itautec's success, and learn more here about how Siebel CRM can help your firm to grow customer service revenues, improve service levels, and reduce costs.

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• How To Approach 360 Degree Snake

  - by Austin Brunkhorst

  I've recently gotten into XNA and must say I love it. As sort of a hello world game I decided to create the classic game "Snake". The 90 degree version was very simple and easy to implement. But as I try to make a version of it that allows 360 degree rotation using left and right arrows, I've come into sort of a problem. What i'm doing now stems from the 90 degree version: Iterating through each snake body part beginning at the tail, and ending right before the head. This works great when moving every 100 milliseconds. The problem with this is that it makes for a choppy style of gameplay as technically the game progresses at only 6 fps rather than it's potential 60. I would like to move the snake every game loop. But unfortunately because the snake moves at the rate of it's head's size it goes way too fast. This would mean that the head would need to move at a much smaller increment such as (2, 2) in it's direction rather than what I have now (32, 32). Because I've been working on this game off and on for a couple of weeks while managing school I think that I've been thinking too hard on how to accomplish this. It's probably a simple solution, i'm just not catching it. Here's some pseudo code for what I've tried based off of what makes sense to me. I can't really think of another way to do it. for(int i = SnakeLength - 1; i > 0; i--){ current = SnakePart[i], next = SnakePart[i - 1]; current.x = next.x - (current.width * cos(next.angle)); current.y = next.y - (current.height * sin(next.angle)); current.angle = next.angle; } SnakeHead.x += cos(SnakeAngle) * SnakeSpeed; SnakeHead.y += sin(SnakeAngle) * SnakeSpeed; This produces something like this: Code in Action. As you can see each part always stays behind the head and doesn't make a "Trail" effect. A perfect example of what i'm going for can be found here: Data Worm. Not the viewport rotation but the trailing effect of the triangles. Thanks for any help!

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• Offshore Web Development Services - The 360 Degree Approach For Your Business Success

  A search engine friendly website leads to more customer, yield productive results and maximized Return on Investments. Their holistic perception towards a business guarantees more traffic to your website, hence more customers.

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• Simple tips to design a Customer Journey Map

  - by Isabel F. Peñuelas

  “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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• Poor quality when trying to stream a 720p video to XBox 360 using Media Center Extender

  - by MBraedley

  I have my XBox 360 set up as a Media Center Extender for my Windows 7 desktop. SD quality avi videos stream fine to my XBox, either though the video library or through Media Center Extender, but when I try a 720p mkv file, the frame rate plummets and the A/V sync is completely lost. I don't want to transcode or switch container formats (mkv isn't supported by the 360), but still want to stream. Both my desktop and 360 are plugged into the same gigabit switch, which is plugged into my ISP supplied modem/router. The video plays fine on my machine in a number of programs. Considering that I should have more than enough bandwidth to accommodate this video, why won't it play back properly?

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• PC does not recognize XBox 360 controller connected through Play & Charge Kit

  - by Mike Cole

  I wanted to hook up my wireless XBox 360 controller to my PC running windows 7. I'm trying to use the Play & Charge kit since I already had that laying around. I plugged it in and Windows recognize it and installed it. It registers in Device Manager as "Xbox 360 Wireless Controller via Play & Charge Kit". The controller also has the 1st quadrant lit. However, I can't seem to make this work with any games. I installed the "Microsoft Xbox 360 Accessories" kit from MS website, and I run the Accessories Status app and it doesn't recognize that the controller is connected. Does anybody know what I'm doing wrong out there?

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• Calculating rotation in > 360 deg. situations

  - by danglebrush

  I'm trying to work out a problem I'm having with degrees. I have data that is a list of of angles, in standard degree notation -- e.g. 26 deg. Usually when dealing with angles, if an angle exceeds 360 deg then the angle continues around and effectively "resets" -- i.e. the angle "starts again", e.g. 357 deg, 358 deg, 359 deg, 0 deg, 1 deg, etc. What I want to happen is the degree to continue increasing -- i.e. 357 deg, 358 deg, 359 deg, 360 deg, 361 deg, etc. I want to modify my data so that I have this converted data in it. When numbers approach the 0 deg limit, I want them to become negative -- i.e. 3 deg, 2 deg, 1 deg, 0 deg, -1 deg, -2 deg, etc. With multiples of 360 deg (both positive and negative), I want the degrees to continue, e.g. 720 deg, etc. Any suggestions on what approach to take? There is, no doubt, a frustratingly simple way of doing this, but my current solution is kludgey to say the least .... ! My best attempt to date is to look at the percentage difference between angle n and angle n - 1. If this is a large difference -- e.g. 60% -- then this needs to be modified, by adding or subtracting 360 deg to the current value, depending on the previous angle value. That is, if the previous angle is negative, substract 360, and add 360 if the previous angle is positive. Any suggestions on improving this? Any improvements?

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• Ripping Blu-Ray for Xbox 360 with Minimal Encoding

  - by Adam Haile

  What's the best way to rip a Blu-ray disc to an Xbox 360 compatible format, while preferably maintaining surround sound and as little video encoding as possible? As far as I can tell, the 360 technically supports both AVC and VC-1 (though if at those bit rates is questionable), so I'm kind of hoping that you could do it without actually re-encoding the video at all and, instead, just processing the audio and the re-muxing everything together in a new file.

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• Xbox 360 External Hard Drive Playlists

  - by BCable

  I have an external hard drive with my music on it, and I would like to make playlists on my computer that will play on the 360. Is there any way I can do this? What formats would be possible (m3u? pls?)? I have too much music to make the playlists on the 360.

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• XNA Easy Storage XBOX 360 High Scores

  - by user1003211

  To followup from a previous query - I need some help with the implementation of easystorage high scores, which is bringing up some errors on the xbox. I get the prompt screen, a savedevice is selected and a file are all created! However the file remains empty, (I've tried prepopulating but still get errors). The full portions of the scoring code can be found here: http://pastebin.com/74v897Yt The current issue in particular is in LoadHighScores() - "There is an error in XML document (0, 0)." under line data = (HighScoreData)serializer.Deserialize(stream); I'm not sure whether this line is correct either: HighScoreData data = new HighScoreData(); public static HighScoreData LoadHighScores(string container, string filename) { HighScoreData data = new HighScoreData(); if (Global.SaveDevice.FileExists(container, filename)) { Global.SaveDevice.Load(container, filename, stream => { File.Open(Global.fileName_options, FileMode.OpenOrCreate, FileAccess.Read); try { // Read the data from the file XmlSerializer serializer = new XmlSerializer(typeof(HighScoreData)); data = (HighScoreData)serializer.Deserialize(stream); } finally { // Close the file stream.Close(); // stream.Dispose(); } }); } return (data); } I call: PromptMe(); when the Start button is pressed at the beginning. I call: if (Global.SaveDevice.IsReady){entries = LoadHighScores(HighScoresContainer, HighScoresFilename);} during the menu screen to try and display the highscore screen. I call: SaveHighScore(); when game ends. I've tried altering the struct code to a class but still no luck. Any help greatly appreciated.

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• XNA and C# vs the 360's in order processor

  - by Richard Fabian

  Having read this rant, I feel that they're probably right (seeing as the Xenon and the CELL BE are both highly sensitive to branchy and cache ignorant code), but I've heard that people are making games fine with C# too. So, is it true that it's impossible to do anything professional with XNA, or was the poster just missing what makes XNA the killer API for game development? By professional, I don't mean in the sense that you can make money from it, but more in the sense that the more professional games have phsyics models and animation systems that seem outside the reach of a language with such definite barriers to the intrinsics. If I wanted to write a collision system or fluid dynamics engine for my game, I don't feel like C# offers me the chance to do that as the runtime code generator and the lack of intrinsics gets in the way of performance. However, many people seem to be fine working within these constraints, making their successful games but seemingly avoiding any of the problems by omission. I've not noticed any XNA games do anything complex other than what's already provided by the libraries, or handled by shaders. Is this avoidance of the more complex game dynamics because of teh limitations of C#, or just people concentrating on getting it done? In all honesty, I can't believe that AI war can maintain that many units of AI without some data oriented approach, or some dirty C# hacks to make it run better than the standard approach, and I guess that's partly my question too, how have people hacked C# so it's able to do what games coders do naturally with C++?

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• Microsoft Azure Storage Queues Part 1: 360 Degrees

  Microsoft Azure Queues are more than just a class or a concept – they're a ready-to-use service that loosely connects components or applications through the cloud. Roman Schacherl provides a helicopter overview of the service. 12 must-have SQL Server toolsThe award-winning SQL Developer Bundle contains 12 tools for faster, simpler SQL Server development. Download a free trial.

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• User-Defined Customer Events & their impact (FA Type Profile)

  - by Rajesh Sharma

  CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what is the impact in having a user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events that extend or simulate base customer events, the ones that are included in the base product, ensure that there is no other impact either direct or indirect to other business functions that the application has to offer.  

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• Limitations of User-Defined Customer Events (FA Type Profile)

  - by Rajesh Sharma

  CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what are limitations in having user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events, you should be aware that you don't extend or simulate base customer events, the ones that are included in the base product, as they are further used to provide/validate additional business functions.  

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• Customer Experience in the Year Ahead

  - by Christina McKeon

  With 2012 coming to an end soon, we find ourselves reflecting on the year behind us and the year ahead. Now is a good time for reflection on your customer experience initiatives to see how far you have come and where you need to go. Looking back on your customer experience efforts this year, were you able to accomplish the following? Customer journey mapping Align processes across the entire customer lifecyle (buying and owning) Connect all functional areas to the same customer data Deliver consistent and personal experiences across all customer touchpoints Make it easy and rewarding to be your customer Hire and develop talent that drives better customer experiences Tie key performance indicators (KPIs) to each of your customer experience objectives This is by no means a complete checklist for your customer experience strategy, but it does help you determine if you have moved in the right direction for delivering great customer experiences. If you are just getting started with customer experience planning or were not able to get to everything on your list this year, consider focusing on customer journey mapping in 2013. This exercise really helps your organization put your customer in the center and understand how everything you do affects that customer. At Oracle, we see organizations in various stages of customer experience maturity all learn a lot when they go through journey mapping. Companies just starting out with customer experience get a complete understanding of what it is like to be a customer and how everything they do affects that customer. And, organizations that are further along with customer experience often find journey mapping helps provide perspective when re-visiting their customer experience strategy. Happy holidays and best wishes for delivering great customer journeys in 2013!

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• Watch Customer Concepts TV and Find Out How Leading Organizations Are Creating Engaging Customer Journeys

  - by Jeri Kelley

  The customer journey has changed dramatically. Customers have far more knowledge and far more power. Managing the new customer experience isn’t just about increasing profitability. For many organizations it’s about survival.  To survive, organizations must deliver relevant, personalized experiences that engage customers at each step in their journey, but where do organizations start? ??To learn more, I’m looking forward to tomorrow's Customer Concepts Web TV show.   On October 23rd, experts from Oracle and various successful businesses such as Euroffice will discuss how the customer journey has fundamentally changed and will share best practices for adapting your organization so you can truly engage customers. These Customer Concepts Web TV programs are an excellent way of keeping up with the very latest thinking in the field of customer experience.  Register for tomorrow’s event now at: http://bit.ly/RqPSL3

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• Opening XNA Xbox 360 assemblies in Reflector

  - by David Brown

  I'd like to get a look at the differences between the Xbox 360 and Windows XNA assemblies. I know the 360 runs the .NET Compact Framework and I was under the impression that Reflector could read CF assemblies, but when I open them, all of the methods are blank and no internal classes are shown. Is this done on purpose, or is it a limitation of Reflector? Is there another way to see how the Xbox 360 XNA assemblies work?

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• Why does (360 / 24) / 60 = 0 ... in Java

  - by Ankur

  I am trying to compute (360 / 24) / 60 I keep getting the answer 0.0 when I should get 0.25 In words: I want to divide 360 by 24 and then divide the result by 60 public class Divide { public static void main(String[] args){ float div = ((360 / 24) / 60); System.out.println(div); } } This prints out: 0.0 Why is that? Am I doing something really stupid, or is there a good reason for this

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• Ouya Controller on Windows 8 to Emulate a Microsoft 360 Controller

  - by TheCompander

  I thought I'd create a central repository for those looking to get their OUYA controller working in Windows. Currently there is an underlying Windows driver issue causing the left/right triggers to be recognized as Z-Axis and Z-Rotation as well as button presses. The Xbox 360 Controller Emulator is able to connect to the controller but the underlying driver issue causes the emulated Right Trigger to remain HIGH and consequently unusable by games that look for a 360 controller (eg. Batman Arkham Origins [tested today], all buttons work except the Right Trigger). Has anyone made progress in overcoming this issue? if not would anyone know where to start to modify the controller driver to ignore the z-axis? I was intrigued into investigate this out of interest and because there is no purely bluetooth game controller on the market to my knowledge.

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• CRM Evolution 2014: Mediocrity is the New Horrible in Customer Service

  - by Tuula Fai

  "Mediocrity is the new horrible in customer service," Blair McHaney, Gold's Gym Almost everyone knows that customers' expectations have risen. But, after listening to two days of presentations at CRM Evolution, I think it’s more accurate to say that customers' expectations have skyrocketed. Fortunately, most companies have gotten the message and are taking their customer service to a higher level. For those who've been hesitant to 'boldly go where their customer service organization has not gone before,' take heart. I’ve got some statistics that will encourage you to take those first few steps. Why should I change? By engaging customers online, ancestry.com achieved a 99.5% customer satisfaction score (CSAT) while improving retention and saving millions on greater efficiency, including a 38%-50% drop in inbound calls and emails.1 By empowering employees to delight customers, Gold’s Gym achieved a 77.5% Net Promoter Score (NPS) and 22% customer churn rate. No small feat when you consider the industry averages are 40% NPS and 45% churn.2 By adapting quickly to social media, brands like Verizon have benefited from social community members spending 2.5x-10x more than average customers.3 ‘The fierce urgency of now’ is upon us in customer service. You can take your customer service to a higher level! To find out more, click here CRM Evolution Customer Service Experience Footnotes: 1. Arvindh Balakrishnan, Is Your Customer Service Modern?2. Blair McHaney, Wire Your Organization with Customer Feedback3. Becky Carroll, The Power of Communities for Improving the Service Experience and Building Advocates

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• Customer Experience Online Forum

  - by Christie Flanagan

  Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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• Convert mp4 video to a format xbox 360 can play

  - by Björn Lindqvist

  Here is a video file my Xbox 360 refuses to play: $ MP4Box -info video.mp4 * Movie Info * Timescale 90000 - Duration 02:18:33.365 Fragmented File no - 2 track(s) File Brand mp42 - version 0 Created: GMT Sat Jul 21 07:08:55 2012 File has root IOD (9 bytes) Scene PL 0xff - Graphics PL 0xff - OD PL 0xff Visual PL: ISO Reserved Profile (0x7f) Audio PL: High Quality Audio Profile @ Level 2 (0x0f) No streams included in root OD iTunes Info: Encoder Software: HandBrake 0.9.6 2012022800 Track # 1 Info - TrackID 1 - TimeScale 90000 - Duration 02:18:33.235 Media Info: Language "Undetermined" - Type "vide:avc1" - 199318 samples Visual Track layout: x=0 y=0 width=1280 height=688 MPEG-4 Config: Visual Stream - ObjectTypeIndication 0x21 AVC/H264 Video - Visual Size 1280 x 688 AVC Info: 1 SPS - 1 PPS - Profile High @ Level 4.1 NAL Unit length bits: 32 Self-synchronized Track # 2 Info - TrackID 2 - TimeScale 48000 - Duration 02:18:33.365 Media Info: Language "English" - Type "soun:mp4a" - 389689 samples MPEG-4 Config: Audio Stream - ObjectTypeIndication 0x40 MPEG-4 Audio MPEG-4 Audio AAC LC - 6 Channel(s) - SampleRate 48000 Synchronized on stream 1 $ avconv -i video.mp4 avconv version 0.8.4-4:0.8.4-0ubuntu0.12.04.1, Copyright (c) 2000-2012 the Libav developers built on Nov 6 2012 16:51:33 with gcc 4.6.3 Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'video.mp4': Metadata: major_brand : mp42 minor_version : 0 compatible_brands: mp42isomavc1 creation_time : 2012-07-21 07:08:55 encoder : HandBrake 0.9.6 2012022800 Duration: 02:18:33.36, start: 0.000000, bitrate: 2299 kb/s Stream #0.0(und): Video: h264 (High), yuv420p, 1280x688, 1973 kb/s, 23.98 fps, 90k tbr, 90k tbn, 180k tbc Metadata: creation_time : 2012-07-21 07:08:55 Stream #0.1(eng): Audio: aac, 48000 Hz, 5.1, s16, 319 kb/s Metadata: creation_time : 2012-07-21 07:08:55 At least one output file must be specified What tool, such as ffmpeg or mencoder, and what magic command line incantation should I use to transcode this file into a format Xbox 360 can play? I want the transcode process to retain as good video quality as possible.

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• Rotating a full 360 degrees in WPF 3D

  - by sklitzz

  Hi, I have a ModelVisual3D of a cube and I want to animate it to rotate around its axis for 360 degrees. I make a RoationTransform3D which I tell to rotate 360 but it doesn't rotate at all, also if you say 270 degrees it rotates only 90 degrees but in the opposite direction. I guess he computer calculates the "shortest path" of the rotation. The best solution I have come up with is to make one animation turn 180 and after it finishes call another 180 to complete the full rotation. Is there a way to do it in one animation? RotateTransform3D rotateTransform = new RotateTransform3D(); myCube.Model.Transform = rotateTransform; AxisAngleRotation3D rotateAxis = new AxisAngleRotation3D(new Vector3D(0, 1, 0), 180/*or 360*/); Rotation3DAnimation rotateAnimation = new Rotation3DAnimation(rotateAxis, TimeSpan.FromSeconds(2)); rotateTransform.BeginAnimation(RotateTransform3D.RotationProperty, rotateAnimation);

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• Connect Ubuntu 11.04 to xbox 360

  - by mrK

  I'd like to be able to stream .avi files to my xbox 360 video library. I've gone through a bunch of different servers (ushare, xbmc) both from the aptitude and from source. It seems that I can get the servers working from both localhost and from another computer on the network. However, the xbox cannot detect any of these. Can anybody give me a hand or perhaps post a detailed walkthrough to give me a hand? Thanks!

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