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  • Linux router: ping doesn't route back

    - by El Barto
    I have a Debian box which I'm trying to set up as a router and an Ubuntu box which I'm using as a client. My problem is that when the Ubuntu client tries to ping a server on the Internet, all the packets are lost (though, as you can see below, they seem to go to the server and back without problem). I'm doing this in the Ubuntu Box: # ping -I eth1 my.remote-server.com PING my.remote-server.com (X.X.X.X) from 10.1.1.12 eth1: 56(84) bytes of data. ^C --- my.remote-server.com ping statistics --- 13 packets transmitted, 0 received, 100% packet loss, time 12094ms (I changed the name and IP of the remote server for privacy). From the Debian Router I see this: # tcpdump -i eth1 -qtln icmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth1, link-type EN10MB (Ethernet), capture size 65535 bytes IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 305, seq 7, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 305, seq 8, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 305, seq 8, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 305, seq 9, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 305, seq 9, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 305, seq 10, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 305, seq 10, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 305, seq 11, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 305, seq 11, length 64 ^C 9 packets captured 9 packets received by filter 0 packets dropped by kernel # tcpdump -i eth2 -qtln icmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth2, link-type EN10MB (Ethernet), capture size 65535 bytes IP 192.168.1.10 > X.X.X.X: ICMP echo request, id 360, seq 213, length 64 IP X.X.X.X > 192.168.1.10: ICMP echo reply, id 360, seq 213, length 64 IP 192.168.1.10 > X.X.X.X: ICMP echo request, id 360, seq 214, length 64 IP X.X.X.X > 192.168.1.10: ICMP echo reply, id 360, seq 214, length 64 IP 192.168.1.10 > X.X.X.X: ICMP echo request, id 360, seq 215, length 64 IP X.X.X.X > 192.168.1.10: ICMP echo reply, id 360, seq 215, length 64 IP 192.168.1.10 > X.X.X.X: ICMP echo request, id 360, seq 216, length 64 IP X.X.X.X > 192.168.1.10: ICMP echo reply, id 360, seq 216, length 64 IP 192.168.1.10 > X.X.X.X: ICMP echo request, id 360, seq 217, length 64 IP X.X.X.X > 192.168.1.10: ICMP echo reply, id 360, seq 217, length 64 ^C 10 packets captured 10 packets received by filter 0 packets dropped by kernel And at the remote server I see this: # tcpdump -i eth0 -qtln icmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth0, link-type EN10MB (Ethernet), capture size 96 bytes IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 1, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 1, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 2, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 2, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 3, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 3, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 4, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 4, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 5, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 5, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 6, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 6, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 7, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 7, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 8, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 8, length 64 IP Y.Y.Y.Y > X.X.X.X: ICMP echo request, id 360, seq 9, length 64 IP X.X.X.X > Y.Y.Y.Y: ICMP echo reply, id 360, seq 9, length 64 18 packets captured 228 packets received by filter 92 packets dropped by kernel Here "X.X.X.X" is my remote server's IP and "Y.Y.Y.Y" is my local network's public IP. So, what I understand is that the ping packets are coming out of the Ubuntu box (10.1.1.12), to the router (10.1.1.1), from there to the next router (192.168.1.1) and reaching the remote server (X.X.X.X). Then they come back all the way to the Debian router, but they never reach the Ubuntu box back. What am I missing? Here's the Debian router setup: # ifconfig eth1 Link encap:Ethernet HWaddr 94:0c:6d:82:0d:98 inet addr:10.1.1.1 Bcast:10.1.1.255 Mask:255.255.255.0 inet6 addr: fe80::960c:6dff:fe82:d98/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:105761 errors:0 dropped:0 overruns:0 frame:0 TX packets:48944 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:40298768 (38.4 MiB) TX bytes:44831595 (42.7 MiB) Interrupt:19 Base address:0x6000 eth2 Link encap:Ethernet HWaddr 6c:f0:49:a4:47:38 inet addr:192.168.1.10 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::6ef0:49ff:fea4:4738/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:38335992 errors:0 dropped:0 overruns:0 frame:0 TX packets:37097705 errors:0 dropped:0 overruns:0 carrier:1 collisions:0 txqueuelen:1000 RX bytes:4260680226 (3.9 GiB) TX bytes:3759806551 (3.5 GiB) Interrupt:27 eth3 Link encap:Ethernet HWaddr 94:0c:6d:82:c8:72 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) Interrupt:20 Base address:0x2000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:3408 errors:0 dropped:0 overruns:0 frame:0 TX packets:3408 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:358445 (350.0 KiB) TX bytes:358445 (350.0 KiB) tun0 Link encap:UNSPEC HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00 inet addr:10.8.0.1 P-t-P:10.8.0.2 Mask:255.255.255.255 UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1 RX packets:2767779 errors:0 dropped:0 overruns:0 frame:0 TX packets:1569477 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:100 RX bytes:3609469393 (3.3 GiB) TX bytes:96113978 (91.6 MiB) # route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 10.8.0.2 0.0.0.0 255.255.255.255 UH 0 0 0 tun0 127.0.0.1 0.0.0.0 255.255.255.255 UH 0 0 0 lo 10.8.0.0 10.8.0.2 255.255.255.0 UG 0 0 0 tun0 192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth2 10.1.1.0 0.0.0.0 255.255.255.0 U 0 0 0 eth1 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth2 # arp -n # Note: Here I have changed all the different MACs except the ones corresponding to the Ubuntu box (on 10.1.1.12 and 192.168.1.12) Address HWtype HWaddress Flags Mask Iface 192.168.1.118 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.72 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.94 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.102 ether NN:NN:NN:NN:NN:NN C eth2 10.1.1.12 ether 00:1e:67:15:2b:f0 C eth1 192.168.1.86 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.2 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.61 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.64 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.116 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.91 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.52 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.93 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.87 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.92 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.100 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.40 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.53 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.1 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.83 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.89 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.12 ether 00:1e:67:15:2b:f1 C eth2 192.168.1.77 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.66 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.90 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.65 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.41 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.78 ether NN:NN:NN:NN:NN:NN C eth2 192.168.1.123 ether NN:NN:NN:NN:NN:NN C eth2 # iptables -L -n Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination # iptables -L -n -t nat Chain PREROUTING (policy ACCEPT) target prot opt source destination Chain POSTROUTING (policy ACCEPT) target prot opt source destination MASQUERADE all -- 10.1.1.0/24 !10.1.1.0/24 MASQUERADE all -- !10.1.1.0/24 10.1.1.0/24 Chain OUTPUT (policy ACCEPT) target prot opt source destination And here's the Ubuntu box: # ifconfig eth0 Link encap:Ethernet HWaddr 00:1e:67:15:2b:f1 inet addr:192.168.1.12 Bcast:192.168.1.255 Mask:255.255.255.0 inet6 addr: fe80::21e:67ff:fe15:2bf1/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:28785139 errors:0 dropped:0 overruns:0 frame:0 TX packets:19050735 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:32068182803 (32.0 GB) TX bytes:6061333280 (6.0 GB) Interrupt:16 Memory:b1a00000-b1a20000 eth1 Link encap:Ethernet HWaddr 00:1e:67:15:2b:f0 inet addr:10.1.1.12 Bcast:10.1.1.255 Mask:255.255.255.0 inet6 addr: fe80::21e:67ff:fe15:2bf0/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:285086 errors:0 dropped:0 overruns:0 frame:0 TX packets:12719 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:30817249 (30.8 MB) TX bytes:2153228 (2.1 MB) Interrupt:16 Memory:b1900000-b1920000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:16436 Metric:1 RX packets:86048 errors:0 dropped:0 overruns:0 frame:0 TX packets:86048 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:11426538 (11.4 MB) TX bytes:11426538 (11.4 MB) # route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 192.168.1.1 0.0.0.0 UG 0 0 0 eth0 0.0.0.0 10.1.1.1 0.0.0.0 UG 100 0 0 eth1 10.1.1.0 0.0.0.0 255.255.255.0 U 0 0 0 eth1 10.8.0.0 192.168.1.10 255.255.255.0 UG 0 0 0 eth0 169.254.0.0 0.0.0.0 255.255.0.0 U 1000 0 0 eth0 192.168.1.0 0.0.0.0 255.255.255.0 U 1 0 0 eth0 # arp -n # Note: Here I have changed all the different MACs except the ones corresponding to the Debian box (on 10.1.1.1 and 192.168.1.10) Address HWtype HWaddress Flags Mask Iface 192.168.1.70 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.90 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.97 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.103 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.13 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.120 (incomplete) eth0 192.168.1.111 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.118 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.51 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.102 (incomplete) eth0 192.168.1.64 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.52 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.74 (incomplete) eth0 192.168.1.94 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.121 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.72 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.87 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.91 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.71 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.78 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.83 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.88 (incomplete) eth0 192.168.1.82 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.98 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.100 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.93 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.73 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.11 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.85 (incomplete) eth0 192.168.1.112 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.89 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.65 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.81 ether NN:NN:NN:NN:NN:NN C eth0 10.1.1.1 ether 94:0c:6d:82:0d:98 C eth1 192.168.1.53 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.116 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.61 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.10 ether 6c:f0:49:a4:47:38 C eth0 192.168.1.86 (incomplete) eth0 192.168.1.119 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.66 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.1 ether NN:NN:NN:NN:NN:NN C eth0 192.168.1.1 ether NN:NN:NN:NN:NN:NN C eth1 192.168.1.92 ether NN:NN:NN:NN:NN:NN C eth0 # iptables -L -n Chain INPUT (policy ACCEPT) target prot opt source destination Chain FORWARD (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination # iptables -L -n -t nat Chain PREROUTING (policy ACCEPT) target prot opt source destination Chain INPUT (policy ACCEPT) target prot opt source destination Chain OUTPUT (policy ACCEPT) target prot opt source destination Chain POSTROUTING (policy ACCEPT) target prot opt source destination Edit: Following Patrick's suggestion, I did a tcpdump con the Ubuntu box and I see this: # tcpdump -i eth1 -qtln icmp tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on eth1, link-type EN10MB (Ethernet), capture size 65535 bytes IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 21967, seq 1, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 21967, seq 1, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 21967, seq 2, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 21967, seq 2, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 21967, seq 3, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 21967, seq 3, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 21967, seq 4, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 21967, seq 4, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 21967, seq 5, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 21967, seq 5, length 64 IP 10.1.1.12 > X.X.X.X: ICMP echo request, id 21967, seq 6, length 64 IP X.X.X.X > 10.1.1.12: ICMP echo reply, id 21967, seq 6, length 64 ^C 12 packets captured 12 packets received by filter 0 packets dropped by kernel So the question is: if all packets seem to be coming and going, why does ping report 100% packet loss?

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  • XNA Xbox 360 Content Manager Thread freezing Draw Thread

    - by Alikar
    I currently have a game that takes in large images, easily bigger than 1MB, to serve as backgrounds. I know exactly when this transition is supposed to take place, so I made a loader class to handle loading these large images in the background, but when I load the images it still freezes the main thread where the drawing takes place. Since this code runs on the 360 I move the thread to the 4th hardware thread, but that doesn't seem to help. Below is the class I am using. Any thoughts as to why my new content manager which should be in its own thread is interrupting the draw in my main thread would be appreciated. namespace FileSystem { /// <summary> /// This is used to reference how many objects reference this texture. /// Everytime someone references a texture we increase the iNumberOfReferences. /// When a class calls remove on a specific texture we check to see if anything /// else is referencing the class, if it is we don't remove it. If there isn't /// anything referencing the texture its safe to dispose of. /// </summary> class TextureContainer { public uint uiNumberOfReferences = 0; public Texture2D texture; } /// <summary> /// This class loads all the files from the Content. /// </summary> static class FileManager { static Microsoft.Xna.Framework.Content.ContentManager Content; static EventWaitHandle wh = new AutoResetEvent(false); static Dictionary<string, TextureContainer> Texture2DResourceDictionary; static List<Texture2D> TexturesToDispose; static List<String> TexturesToLoad; static int iProcessor = 4; private static object threadMutex = new object(); private static object Texture2DMutex = new object(); private static object loadingMutex = new object(); private static bool bLoadingTextures = false; /// <summary> /// Returns if we are loading textures or not. /// </summary> public static bool LoadingTexture { get { lock (loadingMutex) { return bLoadingTextures; } } } /// <summary> /// Since this is an static class. This is the constructor for the file loadeder. This is the version /// for the Xbox 360. /// </summary> /// <param name="_Content"></param> public static void Initalize(IServiceProvider serviceProvider, string rootDirectory, int _iProcessor ) { Content = new Microsoft.Xna.Framework.Content.ContentManager(serviceProvider, rootDirectory); Texture2DResourceDictionary = new Dictionary<string, TextureContainer>(); TexturesToDispose = new List<Texture2D>(); iProcessor = _iProcessor; CreateThread(); } /// <summary> /// Since this is an static class. This is the constructor for the file loadeder. /// </summary> /// <param name="_Content"></param> public static void Initalize(IServiceProvider serviceProvider, string rootDirectory) { Content = new Microsoft.Xna.Framework.Content.ContentManager(serviceProvider, rootDirectory); Texture2DResourceDictionary = new Dictionary<string, TextureContainer>(); TexturesToDispose = new List<Texture2D>(); CreateThread(); } /// <summary> /// Creates the thread incase we wanted to set up some parameters /// Outside of the constructor. /// </summary> static public void CreateThread() { Thread t = new Thread(new ThreadStart(StartThread)); t.Start(); } // This is the function that we thread. static public void StartThread() { //BBSThreadClass BBSTC = (BBSThreadClass)_oData; FileManager.Execute(); } /// <summary> /// This thread shouldn't be called by the outside world. /// It allows the File Manager to loop. /// </summary> static private void Execute() { // Make sure our thread is on the correct processor on the XBox 360. #if WINDOWS #else Thread.CurrentThread.SetProcessorAffinity(new int[] { iProcessor }); Thread.CurrentThread.IsBackground = true; #endif // This loop will load textures into ram for us away from the main thread. while (true) { wh.WaitOne(); // Locking down our data while we process it. lock (threadMutex) { lock (loadingMutex) { bLoadingTextures = true; } bool bContainsKey = false; for (int con = 0; con < TexturesToLoad.Count; con++) { // If we have already loaded the texture into memory reference // the one in the dictionary. lock (Texture2DMutex) { bContainsKey = Texture2DResourceDictionary.ContainsKey(TexturesToLoad[con]); } if (bContainsKey) { // Do nothing } // Otherwise load it into the dictionary and then reference the // copy in the dictionary else { TextureContainer TC = new TextureContainer(); TC.uiNumberOfReferences = 1; // We start out with 1 referece. // Loading the texture into memory. try { TC.texture = Content.Load<Texture2D>(TexturesToLoad[con]); // This is passed into the dictionary, thus there is only one copy of // the texture in memory. // There is an issue with Sprite Batch and disposing textures. // This will have to wait until its figured out. lock (Texture2DMutex) { bContainsKey = Texture2DResourceDictionary.ContainsKey(TexturesToLoad[con]); Texture2DResourceDictionary.Add(TexturesToLoad[con], TC); } // We don't have the find the reference to the container since we // already have it. } // Occasionally our texture will already by loaded by another thread while // this thread is operating. This mainly happens on the first level. catch (Exception e) { // If this happens we don't worry about it since this thread only loads // texture data and if its already there we don't need to load it. } } Thread.Sleep(100); } } lock (loadingMutex) { bLoadingTextures = false; } } } static public void LoadTextureList(List<string> _textureList) { // Ensuring that we can't creating threading problems. lock (threadMutex) { TexturesToLoad = _textureList; } wh.Set(); } /// <summary> /// This loads a 2D texture which represents a 2D grid of Texels. /// </summary> /// <param name="_textureName">The name of the picture you wish to load.</param> /// <returns>Holds the image data.</returns> public static Texture2D LoadTexture2D( string _textureName ) { TextureContainer temp; lock (Texture2DMutex) { bool bContainsKey = false; // If we have already loaded the texture into memory reference // the one in the dictionary. lock (Texture2DMutex) { bContainsKey = Texture2DResourceDictionary.ContainsKey(_textureName); if (bContainsKey) { temp = Texture2DResourceDictionary[_textureName]; temp.uiNumberOfReferences++; // Incrementing the number of references } // Otherwise load it into the dictionary and then reference the // copy in the dictionary else { TextureContainer TC = new TextureContainer(); TC.uiNumberOfReferences = 1; // We start out with 1 referece. // Loading the texture into memory. try { TC.texture = Content.Load<Texture2D>(_textureName); // This is passed into the dictionary, thus there is only one copy of // the texture in memory. } // Occasionally our texture will already by loaded by another thread while // this thread is operating. This mainly happens on the first level. catch(Exception e) { temp = Texture2DResourceDictionary[_textureName]; temp.uiNumberOfReferences++; // Incrementing the number of references } // There is an issue with Sprite Batch and disposing textures. // This will have to wait until its figured out. Texture2DResourceDictionary.Add(_textureName, TC); // We don't have the find the reference to the container since we // already have it. temp = TC; } } } // Return a reference to the texture return temp.texture; } /// <summary> /// Go through our dictionary and remove any references to the /// texture passed in. /// </summary> /// <param name="texture">Texture to remove from texture dictionary.</param> public static void RemoveTexture2D(Texture2D texture) { foreach (KeyValuePair<string, TextureContainer> pair in Texture2DResourceDictionary) { // Do our references match? if (pair.Value.texture == texture) { // Only one object or less holds a reference to the // texture. Logically it should be safe to remove. if (pair.Value.uiNumberOfReferences <= 1) { // Grabing referenc to texture TexturesToDispose.Add(pair.Value.texture); // We are about to release the memory of the texture, // thus we make sure no one else can call this member // in the dictionary. Texture2DResourceDictionary.Remove(pair.Key); // Once we have removed the texture we don't want to create an exception. // So we will stop looking in the list since it has changed. break; } // More than one Object has a reference to this texture. // So we will not be removing it from memory and instead // simply marking down the number of references by 1. else { pair.Value.uiNumberOfReferences--; } } } } /*public static void DisposeTextures() { int Count = TexturesToDispose.Count; // If there are any textures to dispose of. if (Count > 0) { for (int con = 0; con < TexturesToDispose.Count; con++) { // =!THIS REMOVES THE TEXTURE FROM MEMORY!= // This is not like a normal dispose. This will actually // remove the object from memory. Texture2D is inherited // from GraphicsResource which removes it self from // memory on dispose. Very nice for game efficency, // but "dangerous" in managed land. Texture2D Temp = TexturesToDispose[con]; Temp.Dispose(); } // Remove textures we've already disposed of. TexturesToDispose.Clear(); } }*/ /// <summary> /// This loads a 2D texture which represnets a font. /// </summary> /// <param name="_textureName">The name of the font you wish to load.</param> /// <returns>Holds the font data.</returns> public static SpriteFont LoadFont( string _fontName ) { SpriteFont temp = Content.Load<SpriteFont>( _fontName ); return temp; } /// <summary> /// This loads an XML document. /// </summary> /// <param name="_textureName">The name of the XML document you wish to load.</param> /// <returns>Holds the XML data.</returns> public static XmlDocument LoadXML( string _fileName ) { XmlDocument temp = Content.Load<XmlDocument>( _fileName ); return temp; } /// <summary> /// This loads a sound file. /// </summary> /// <param name="_fileName"></param> /// <returns></returns> public static SoundEffect LoadSound( string _fileName ) { SoundEffect temp = Content.Load<SoundEffect>(_fileName); return temp; } } }

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • CRM@Oracle Series: Showcasing Innovation with Oracle Customer Hub

    - by tony.berk
    When is having too many customers a challenge? It is not something too many people would complain about. But from a data perspective, one challenge is to keep each customer's data consistent across multiple enterprise systems such as CRM, ERP, and all of your other related applications. Buckle your seat belts, we are going a bit technical today... If you have ever tried it, you know it isn't easy. If you haven't, don't go there alone! Customer data integration projects are challenging and, depending on the environment, require sharp, innovative people to succeed. Want to hear from some guys who have done it and succeeded? Here is an interview with Dan Lanir and Afzal Asif from Oracle's Applications IT CRM Systems group on implementing Oracle Customer Hub and innovation. For more interesting discussions on innovation, check out the Oracle Innovation Showcase.

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  • Customer Experience Metrics That Matter Most

    - by Charles Knapp
    When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about customer experience metrics that you can use to grow your business. Would you like to learn more? Please join us at the one of a kind Customer Experience Summit at the Oracle OpenWorld Conference, October 3-5 in San Francisco.

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  • Monitoring Windows Azure Service Bus Endpoint with BizTalk 360?

    - by Michael Stephenson
    I'm currently working with a customer who is undergoing an initiative to expose some of their line of business applications to external partners and SAAS applications and as part of this we have been looking at using the Windows Azure Service Bus. For the first part of the project we were focused on some synchronous request response scenarios where an external application would use the Service Bus relay functionality to get data from some internal applications. When we were looking at the operational monitoring side of the solution it was obvious that although most of the normal server monitoring capabilities would be required for the on premise components we would have to look at new approaches to validate that the operation of the service from outside of the organization was working as expected. A number of months ago one of my colleagues Elton Stoneman wrote about an approach I have introduced with a number of clients in the past where we implement a diagnostics service in each service component we build. This service would allow us to make a call which would flex some of the working parts of the system to prove it was working within any SLA. This approach is discussed on the following article: http://geekswithblogs.net/EltonStoneman/archive/2011/12/12/the-value-of-a-diagnostics-service.aspx In our solution we wanted to take the same approach but we had to consider that the service clients were external to the service. We also had to consider that by going through Windows Azure Service Bus it's not that easy to make most of your standard monitoring solutions just give you an easy way to do this. In a previous article I have described how you can use BizTalk 360 to monitor things using a custom extension to the Web Endpoint Manager and I felt that we could use this approach to provide an excellent way to monitor our service bus endpoint. The previous article is available on the following link: http://geekswithblogs.net/michaelstephenson/archive/2012/09/12/150696.aspx   The Monitoring Solution BizTalk 360 currently has an easy way to hook up the endpoint manager to a url which it will then call and if a successful response is returned it then considers the endpoint to be in a healthy state. We would take advantage of this by creating an ASP.net web page which would be called by BizTalk 360 and behind this page we would implement the functionality to call the diagnostics service on our Service Bus endpoint. The ASP.net page could include logic to work out how to handle the response from the diagnostics service. For example if the overall result of the diagnostics service was successful but the call to the diagnostics service was longer than a certain amount of time then we could return an error and indicate the service is taking too long. The following diagram illustrates the monitoring pattern.   The diagnostics service which is hosted in the line of business application allows us to ping a simple message through the Azure Service Bus relay to the WCF services in the LOB application and we they get a response back indicating that the service is working fine. To implement this I used the exact same approach I described in my previous post to create a custom web page which calls the diagnostics service and then it would return an HTTP response code which would depend on the error condition returned or a 200 if it was successful. One of the limitations of this approach is that the competing consumer pattern for listening to messages from service bus means that you cannot guarantee which server would process your diagnostics check message but with BizTalk 360 you could simply add multiple endpoint checks so that it could access the individual on-premise web servers directly to ensure that each server is working fine and then check that messages can also be processed through the cloud. Conclusion It took me about 15 minutes to get a proof of concept of this up and running which was able to monitor our web services which had been exposed via Windows Azure Service Bus. I was then able to inherit all of the monitoring benefits of BizTalk 360 to provide an enterprise class monitoring solution for our cloud enabled API.

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  • Android drawCircle's are not always 360 degrees

    - by user329999
    When I call drawCircle (ex. canvas.drawCircle(x, y, r, mPaint);) and I use Paint Style STROKE to initialize param #4 mPaint, the result doesn't quite make a full 360 degree (2*PI radian) circle in all cases. Sometimes you get a full circle (as I would expect) and sometimes only an arc. Does someone have an idea what would cause this to happen? I don't know what cases work and which don't (yet). I've noticed the ones that don't work seem to be the larger circles I'm drawing (100.0 radius). Could be size related. I am using floating point for x, y and r. I could try rounding to the nearest int when in the drawing code.

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  • Oracle Customer Experience Summit @ OpenWorld

    - by Christie Flanagan
    This first-ever Oracle Customer Experience Summit @ OpenWorld kicked off yesterday, bringing together established thought leaders and practitioners in customer experience. The first day saw noted marketing and customer experience thought leader, Seth Godin, take the stage to discuss how rapidly accelerating change and adoption are driving new behaviors and higher expectations in a massively disruptive transformation in which the customer now holds the power. His presentation gave us in-depth insight into this always-connected, always-sharing experience revolution we are witnessing.If you haven’t yet made it over to the Oracle Customer Experience Summit at The Westin St. Francis and the recently made over Oracle Square (aka Union Square), there’s still time today and tomorrow to network with industry peers and hear best practices from those who have steered their ventures through the disruptive trends of customer experience and have proven, successful strategies to share for driving strategic customer-centric initiatives. If you’re interested in learning how Oracle WebCenter helps businesses meet the demands of the customer experience revolution, be sure to check out these sessions at the Oracle Customer Experience Summit later today:Using the Online Customer Experience to Drive Engagement and Marketing Success Thursday, Oct 4, 4:15 PM - 5:15 PM - St. Francis - GeorgianMariam Tariq - Senior Director Product Management, Oracle Stephen Schleifer - Senior Principal Product Manager, Oracle Richard Backx - Business IT Architect/Consultant, KPN NL Netco CE Channels Online The online channel is a critical means of reaching and engaging customers. Online marketing efforts today must be targeted, interactive, and consistent to provide customers with a seamless experience. These efforts must include integrated management of Web, mobile, and social channels—supported by cross-channel customer data and campaigns—and integration with commerce to drive an engaging and differentiated online customer experience. Attend this session to learn how you can use the online channel to increase customer loyalty and drive the success of your marketing initiatives.Empowering Your Frontline Employees: Sales and Service Enterprise Collaboration Thursday, Oct 4, 5:30 PM - 6:30 PM - St. Francis - Elizabethan ABStephen Fioretti - VP, Product Management, Oracle Peter Doolan - Group Vice President, Sales Engineering, Oracle Andrew Kershaw - Sr Director Business Development, Oracle Marty Marcinczyk - VP Customer Experience Engineering, Comcast A focus on the employee experience is critical, because it can make or break your customers’ experiences, directly or indirectly. Engaged and empowered frontline employees become your best advocates and inspire your brand champions. This session explores proven approaches and tools, including social collaboration tools, that can help you empower and enable your frontline teams to improve customer and employee experiences.And before you go, you'll also want to explore the Innovation Tents in Oracle Square which feature leading-edge customer experience demonstrations; attend our customer journey mapping workshop; and learn at sessions focused on innovating differentiated experiences that drive cross-functional alignment.

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  • CEO Is the New CRM

    - by andrea.mulder
    Danny Rippon launched his blogging career last week with The Marketer outlining how CRM has evolved from managing customer data to 'CEM' - Customer Experience Management, and for true market leaders it is moving towards 'CEO' - Customer Experience Optimisation. Or as we like to say here in the states Customer Experience Optimization (with a "z"). Click here to hear Danny's thought on why CEO Is the New CRM.

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  • Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

    - by Tony Berk
    Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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  • How to justify technology choice to customer?

    - by suslik
    When freelancing / contracting a customer will typically specify functional requirements, acceptance criteria, etc, and the implementation details are in the developer's hands. As a developer your technology choice is a balancing act between what you are most familiar with, technologically what the right tool appears to be, ease of finding coders with this skill and their expense, and a few other factors. I'm in a situation where I have evaluated my options and selected a somewhat obscure open source technology that I believe will get me there faster, easier, and be more maintanable in the long term. It's different, but I think that that is what the requirements call for. The customer has inquired about what I'm going to use to build the solution, and now they are concerned because they've never heard of it before. The reasons for my choice are mostly technical, whereas the customer isn't (but they know some buzzwords!). Explaining these technical reasons will not be easy, and I am not sure if that is the right way to approach this situation anyway. And that's my question: what is the right way to approach this situation so as to cause the least amount of headache for everyone involved?

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  • connect to xbox using Windows Media Center

    - by waspinator
    Is there any software available for ubuntu that can emulate Windows Media Center for connecting a computer to an xbox? I tried following the xbox wizard, but it says that I need Windows. I just want to be able to choose to show pictures, play music or video on my tv through my xbox instead of my computer. I can currently do something similar using my Samsung phone and wireless TV using AllShare. I just choose which video I want to play and where and it works like magic. The TV my xbox is connected to though doesn't have wireless so I was hoping to use the xbox for similar functionality. Thanks

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  • Learn How to Deliver a Superior Customer Experience

    - by steve.diamond
    That's right. Irene Ng, internationally acclaimed Oracle Web TV superstar, is hitting the Web airwaves again with a highly informative webcast! Tune in to hear Irene interview Steve Fearon, Oracle Vice President of CRM, Europe, Middle East and Africa, and explore how traditional CRM is converging with social networking and mobile technologies to deliver superior customer experiences that drive increased revenue and customer advocacy. And for you folks on the U.S. West Coast who REALLY like to get a jump on your day, we've got even better news. This Web TV event is taking place on June 17th at 2:00 a.m. Pacific time. But remember that for our friends in Central Europe, that is 11:00 a.m. CET. But we'll all be able to view a replay of this Webcast for those of us not awake for the original airing. So sign up now.

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  • Customer won't decide, how to deal?

    - by Crazy Eddie
    I write software that involves the use of measured quantities, many input by the user, most displayed, that are fed into calculation models to simulate various physical thing-a-majigs. We have created a data type that allows us to associate a numeric value with a unit, we call these "quantities" (big duh). Quantities and units are unique to dimension. You can't attach kilogram to a length for example. Math on quantities does automatic unit conversion to SI and the type is dimension safe (you can't assign a weight to a pressure for example). Custom UI components have been developed that display the value and its unit and/or allow the user to edit them. Dimensionless quantities, having no units, are a single, custom case implemented within the system. There's a set of related quantities such that our target audience apparently uses them interchangeably. The quantities are used in special units that embed the conversion factors for the related quantity dimensions...in other words, when using these units converting from one to another simply involves multiplying the value by 1 to the dimensional difference. However, conversion to/from the calculation system (SI) still involves these factors. One of these related quantities is a dimensionless one that represents a ratio. I simply can't get the "customer" to recognize the necessity of distinguishing these values and their use. They've picked one and want to use it everywhere, customizing the way we deal with it in special places. In this case they've picked one of the dimensions that has a unit...BUT, they don't want there to be a unit (GRR!!!). This of course is causing us to implement these special overrides for our UI elements and such. That of course is often times forgotten and worse...after a couple months everyone forgets why it was necessary and why we're using this dimensional value, calling it the wrong thing, and disabling the unit. I could just ignore the "customer" and implement the type as the dimensionless quantity, which makes most sense. However, that leaves the team responsible for figuring it out when they've given us a formula using one of the other quantities. We have to not only figure out that it's happening, we have to decide what to do. This isn't a trivial deal. The other option is just to say to hell with it, do it the customer's way, and let it waste continued time and effort because it's just downright confusing as hell. However, I can't count the amount of times someone has said, "Why is this being done this way, it makes no sense at all," and the team goes off the deep end trying to figure it out. What would you do? Currently I'm still attempting to convince them that even if they use terms interchangeably, we at the least can't do that within the product discussion. Don't have high hopes though.

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  • Partner Webcast – Oracle CRM: The Age of the Customer - 18 July 2013

    - by Thanos
    High-touch solutions for the complete customer experience How does Customer Relationship Management change in "the age of the customer", or does it at all? Customer relationship management has changed over the past years from a pure "inside out" point of view, where the customer is the center of attention to an "outside in" discipline where the customer has become the driving force. Away from the 360° view, through data to a holistic view of the customer’s journey and experience, through behavioral analysis and interaction across all touch points along a lifecycle of a customer relationship. Learn how this approach, integrating sales, service and marketing channels into one cohesive customer experience can drive customer experience and support acquisition, retention and efficiency in your customer relationship. With Oracle's Sales, Service and Marketing cloud offerings, you can be ahead of the game and provide a consistent and personalized voice to your customers, regardless of which channels you favor and your customers prefer. Integrated, cross-channel campaign automation and service delivery, as well as feedback-loops to sales automation, will provide you with tools to achieve top-of-the-line customer experience. Agenda · Oracle Customer Experience - Introduction into a new take on CRM · Oracle Sales Cloud - Integrated Salesforce Automation · Oracle Marketing Cloud - Cross-Channel Campaign Management · Oracle Service Cloud - Channel-blending in service delivery Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24 hours prior to start time may not receive confirmation to attend. Duration: 1 hour REGISTER NOW For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com.

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  • Oracle's PeopleSoft Customer Advisory Boards Convene to Discuss Roadmap at Pleasanton Campus

    - by john.webb(at)oracle.com
    Last week we hosted all of the PeopleSoft CABs (Customer Advisory Boards) at our Pleasanton Development Center to review our detailed designs for future Feature Packs, PeopleSoft 9.2, and beyond. Over 150 customers from 79 companies attended representing a variety of industries, geographies, and company sizes. The PeopleSoft team relies heavily on this group to provide key input on our roadmap for applications as well as technology direction. A good product strategy is one part well thought out idea with many handfuls of customer validation, and very often our best ideas originate from these customer discussions. While the individual CABs have frequent interactions with our teams, it's always great to have all of them in one place and in person. Our attendance was up from last year which I attribute to two things: (1) More interest as a result of PeopleSoft 9.1 upgrade; (2) An improving economy allowing for more travel. Maybe we should index the second item meeting-to-meeting and use it as a market indicator - we'll see! We kicked off the day one session with an overview of the PeopleSoft Roadmap and I outlined our strategy around Feature Packs and PeopleSoft 9.2. Given the high adoption rate of PeopleSoft 9.1 (over 4x that of 9.0 given the same time lapse since the release date), there was a lot of interest around the 9.1 Feature Packs as a vehicle for continuous value. We provided examples of our 3 central design themes: Simplicity, Productivity, and lower TCO, including those already delivered via Feature Packs in 2010. A great example of this is the Company Directory feature in PeopleSoft HCM. The configuration capabilities and the new actionable links our CAB advised us on last Spring were made available to all customers late last year. We reviewed many more future Navigation changes that will fundamentally change the way users interact with PeopleSoft. Our old friend, the menu tree, is being relegated from center stage to a bit part, with new concepts like Activity Guides, Train Stops, Related Actions, Work Centers, Collaborative Workspaces, and Secure Enterprise Search bringing users what they need in a contextual, role based manner with fewer clicks. Paco Aubrejuan, our PeopleSoft GM, and Steve Miranda, the SVP for Fusion Applications, then discussed our plans around Oracle's Application Investment Strategy.  This included our continued investment in developing both PeopleSoft and Fusion as well as the co-existence strategy with new Fusion Apps integrating to PeopleSoft Apps. Should you want to view this presentation, a recording is available. Jeff Robbins, our lead PeopleTools Strategist, provided the roadmap for PeopleTools and discussed our continuing plan to deliver annual releases to further evolve the user experience. Numerous examples were highlighted with the Navigation techniques I mentioned previously. Jeff also provided a lot of food for thought around Lifecycle Management topics and how to remain current on releases with a  lower cost of ownership. Dennis Mesler, from Boise, was the guest speaker in this slot, who spoke about the new PeopleSoft Test Framework (PTF). Regression Testing is a key cost component when product updates are applied. This new tool (which is free to all PeopleSoft customers as part of PeopleTools 8.51) provides a meta data driven approach to recording and executing test scripts. Coupled with what our Usage Monitor enables, PTF provides our customers a powerful tool to lower costs and manage product updates more efficiently and at the time of their choosing. Beyond the general session, we broke out into the individual CABs: HCM, Financials, ESA/ALM, SRM, SCM, CRM, and PeopleTools/ Technology. A day and half of very engaging discussions around our plans took place for each product pillar. More about that to follow in future posts.      We capped the first day with a reception sponsored by our partners: InfoSys, SmartERP (represented by Doris Wong), and Grey Sparling  Solutions (represented by Chris Heller and Larry Grey). Great to see these old friends actively engaged in the very busy PeopleSoft ecosystem!   Jeff Robbins previews the roadmap for PeopleTools with the PeopleSoft CAB  

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  • Webcast: Navigating the Future of Customer Service

    - by Charles Knapp
    Customer service is set to change dramatically over the next five years – and now is the time to ensure you have the tools to help you succeed. On  Wednesday, June 13, join Oracle and Forrester Research to discover what the future holds and learn how you can: Empower your agents Delight your customers Shape your customer service future Our speakers are Kate Leggett, Senior Analyst, Forrester Research, and John Perez, Customer Experience Strategist, Oracle RightNow. Kate is a leading expert on customer service strategies, as well as a published author on customer service trends and best practices. Her research focuses on helping organizations establish customer service strategies and deliver successful customer service projects. John has extensive experience of working on customer experience programs with organizations across a range of industries. He works with Oracle RightNow clients to build customer experience strategies that improve efficiency and productivity, increase sales, and drive customer loyalty.

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  • The Numbers of Customer Experience

    - by Christie Flanagan
    This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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  • Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

    - by Christina McKeon
    What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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  • SaaS Customer Service Matters

    - by charles.knapp
    You probably know that Oracle CRM On Demand goes beyond contact and transaction tracking by providing valuable real-time insights. Do you know that Oracle CRM On Demand also delivers valuable service to our customers? Don't take my word for it. "Prior to Oracle CRM On Demand, we were too busy looking in the rear view mirror on our sales activities and needed a forward-looking tool to maximize sales and coaching opportunities," said Christian Doelle, Vice President Sales & Marketing, MonierLifetile. "After evaluating other organization's solutions, we found Oracle as the most proven with the real-time reporting and detailed reviews of sales opportunities that helped us to address our blind spots. Additionally, we have found throughout our implementation phase that Oracle's commitment to customer attention and service is incomparable." Learn more here about MonierLifetile's experience with Oracle CRM On Demand.

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  • Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution

    - by Kellsey Ruppel
    Siemens AG, Sector Healthcare, Increases Transparency and Improves Customer Loyalty with Web Portal Solution CUSTOMER AND PARTNER INFORMATION Customer Name – Siemens AG, Sector Healthcare Customer Revenue – 73,515 Billion Euro (2011, Siemens AG total) Customer Quote – “The realization of our complex requirements within a very short amount of time was enabled through the competent implementation partner Sapient, who fully used the  very broad scope of standard functionality provided in the Oracle WebCenter Portal, and the management of customer services, who continuously supported the project setup. ” – Joerg Modlmayr, Project Manager, Healthcare Customer Service Portal, Siemens AG The Siemens Healthcare Sector is one of the world's largest suppliers to the healthcare industry and a trendsetter in medical imaging, laboratory diagnostics, medical information technology and hearing aids. Siemens offers its customers products and solutions for the entire range of patient care from a single source – from prevention and early detection to diagnosis, and on to treatment and aftercare. By optimizing clinical workflows for the most common diseases, Siemens also makes healthcare faster, better and more cost-effective. To ensure greater transparency, increased efficiency, higher user acceptance, and additional services, Siemens AG, Sector Healthcare, replaced several existing legacy portal solutions that could not meet the company’s future needs with Oracle WebCenter Portal. Various existing portal solutions that cannot meet future demands will be successively replaced by the new central service portal, which will also allow for the efficient and intuitive implementation of new service concepts.  With Oracle, doctors and hospitals using Siemens medical solutions now have access to a central information portal that provides important information and services at just the push of a button.  Customer Name – Siemens AG, Sector Healthcare Customer URL – www.siemens.com Customer Headquarters – Erlangen, Germany Industry – Industrial Manufacturing Employees – 360,000  Challenges – Replace disparate medical service portals to meet future demands and eliminate an  unnecessarily high level of administrative work caused by heterogeneous installations Ensure portals meet current user demands to improve user-acceptance rates and increase number of total users Enable changes and expansion through standard functionality to eliminate the need for reliance on IT and reduce administrative efforts and associated high costs Ensure efficient and intuitive implementation of new service concepts for all devices and systems Ensure hospitals and clinics to transparently monitor and measure services rendered for the various medical devices and systems  Increase electronic interaction and expand services to achieve a higher level of customer loyalty Solution –  Deployed Oracle WebCenter Portal to ensure greater transparency, and as a result, a higher level of customer loyalty  Provided a centralized platform for doctors and hospitals using Siemens’ medical technology solutions that provides important information and services at the push of a button Reduced significantly the administrative workload by centralizing the solution in the new customer service portal Secured positive feedback from customers involved in the pilot program developed by design experts from Oracle partner Sapient. The interfaces were created with customer needs in mind. The first survey taken shortly after implementation came back with 2.4 points on a scale of 0-3 in the category “customer service portal intuitiveness level” Met all requirements including alignment with the Siemens Style Guide without extensive programming Implemented additional services via the portal such as benchmarking options to ensure the optimal use of the Customer Device Park Provided option for documentation of all services rendered in conjunction with the medical technology systems to ensure that the value of the services are transparent for the decision makers in the hospitals  Saved and stored all machine data from approximately 100,000 remote systems in the central service and information platform Provided the option to register errors online and follow the call status in real-time on the portal Made  available at the push of a button all information on the medical technology devices used in hospitals or clinics—from security checks and maintenance activities to current device statuses Provided PDF format Service Performance Reports that summarize information from periods of time ranging from previous weeks up to one year, meeting medical product law requirements  Why Oracle – Siemens AG favored Oracle for many reasons, however, the company ultimately decided to go with Oracle due to the enormous range of functionality the solutions offered for the healthcare sector.“We are not programmers; we are service providers in the medical technology segment and focus on the contents of the portal. All the functionality necessary for internet-based customer interaction is already standard in Oracle WebCenter Portal, which is a huge plus for us. Having Oracle as our technology partner ensures that the product will continually evolve, providing a strong technology platform for our customer service portal well into the future,” said Joerg Modlmayr project manager, Healthcare Customer Service Portal, Siemens AG. Partner Involvement – Siemens AG selected Oracle Partner Sapient because the company offered a service portfolio that perfectly met Siemens’ requirements and had a wealth of experience implementing Oracle WebCenter Portal. Additionally, Sapient had designers with a very high level of expertise in usability—an aspect that Siemens considered to be of vast importance for the project.  “The Sapient team completely met all our expectations. Our tightly timed project was completed on schedule, and the positive feedback from our users proves that we set the right measures in terms of usability—all thanks to the folks at Sapient,” Modlmayr said.  Partner Name – Sapient GmbH Deutschland Partner URL – www.sapient.com

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  • round slider select

    - by mmcgrail
    I am in need of a jquery based 360 rotational slider I want the user to be able to grab the end and rotate it 360 degrees anyone know of anything like that I can't seem to find one

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