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  • Understanding the JSF Lifecycle and ADF Optimized Lifecycle

    - by Steven Davelaar
    While coaching ADF development teams over the years, I have noticed that many developers lack a basic understanding of Java Server Faces, in particular the JSF lifecycle and how ADF optimizes this lifecycle in specific situations. As a result, ADF developers who are tasked to build a seemingly simple ADF page, can get extremely frustrated by the -in their eyes- unexpected or unlogical behavior of ADF.  They start to play with the immediate property and the partialTriggers property in a trial-and-error manner. Often, they play with these properties until their specific issue is solved, unaware of other more severe bugs that might be introduced by the values they choose for these properties. So, I decided to submit a presentation for the UKOUG entitled "What you need to know about JSF to be succesful with ADF".  The abstract was accepted, and I started putting together the presentation and demo application. I built up a demo application step-by-step, trying to cover the JSF-related  top issues and challenges I encountered over the years in a simple "Hello World" demo. This turned out to be both a very time-consuming and very interesting journey. I had never thought I would learn so much myself in preparing this presentation. I never thought I would end up with potentially controversial conclusions like "Never set immediate=true on an editable component".  I did not realize the sometimes immense implications of the ADF optimized lifecycle beforehand. I never thought that "Hello World" demo's could get so complex. But as I went on I was confident this was valuable material, even for experienced ADF developers with a good understanding of JSF. When I finished, I realized the original title and abstract was misleading, as was the target audience. Yes, it was covering the JSF lifecycle, but no other aspects of JSF you need to know for ADF development. Yes, it was covering some JSF basics as mentioned in the abstract, but all in all it had become a pretty advanced presentation. At the same time, the issues discussed are very common, novice ADF developers might easily run into them while building their first pages. I ran out of time, so I decided to just present what I had, apologizing at the beginning for the misleading title, showing a second slide with a better title "18 invaluable lessons about ADF-JSF interaction". I think the presentation was well received overall, although people who don't like it or don't understand it, usually don't come and tell you afterwards.... I am still struggling with the title, for this blog post I used yet another title, anyway, you can download the presentation-that-still-lacks-a-good-title here. The finished JDev 11.1.1.6 demo app can be downloaded here.  The 18 lessons mentioned in the presentation are summarized here. As mentioned on the last slide, print out the lessons, and learn them by heart, I am pretty sure it will save you lots of time and frustration!

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  • EPM 11.1.2 - R&A DATABASE CONNECTIONS DISAPPEAR FROM THE "DATABASE CONNECTION MANAGER

    - by Powder
    When accessing the database connection panel through Reporting and Analysis all previously entered database connection do not appear. This is due to a bug in the Windows SMB2 protocol. To work around this bug you have to disable the protocol. On Windows 2008 the protocol is automatically enabled. This needs to be done on both the servers and the clients. Note that “server” is the server which hosts RAF repository service and RM1 folder, “client” – server which hosts replicated Repository service that accesses repository files via network i.e. \\<server_host>\RM1  In order to disable SMB 2.0 on the server side, follow these steps:  1. Run "regedit" on Windows Server 2008 based computer.  2. Expand and locate the sub tree as follows.  HKLM\System\CurrentControlSet\Services\LanmanServer\Parameters  3. Add a new REG_DWORD key with the name of "Smb2" (without quotation mark)  Value name: Smb2  Value type: REG_DWORD  0 = disabled  1 = enabled 4. Set the value to 0 to disable SMB 2.0, or set it to 1 to re-enable SMB 2.0.  5. Reboot the server.  To disable SMB 2.0 for Windows Vista or Windows Server 2008 systems that are the “client” systems run the following commands:  sc config lanmanworkstation depend= bowser/mrxsmb10/nsi  sc config mrxsmb20 start= disabled  Note there's an extra " " (space) after the "=" sign.  To enable back SMB 2.0 for Windows Vista or Windows Server 2008 systems that  are the “client” systems run the following commands: sc config lanmanworkstation depend= bowser/mrxsmb10/mrxsmb20/nsi  sc config mrxsmb20 start= auto  Again, note there's an extra " " (space) after the "=" sign. 

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  • BIEE Drilling Down and then Across

    - by Tim Dexter
    Slightly off topic today but if you are working with OBIEE in conjunction with BIP its not that far off. Some of you may know, I now get to play with the whole BI suite, I have been for nearly 2 years. Today, I was working with BIEE and wanted to share what I thought was a neat trick. I have to thank Rob Lindsley on our team for the pointers to get it working. The problem I had was that I had set up a drill down hierarchy that took the user down a couple of levels to the bottom project number level. I needed for the user to then be able to click the project number to navigate across to another more detailed report on that project. By default, there is no link, you are at the bottom of a hierarchical drill! There is nothing you can do in the data model (that Im aware of) but you can use a neat trick to get BIEE to allow you to navigate from the bottom rung of the hierarchy. Add the bottom level column to an Answer report. Go into the column properties and set the navigation target. The trick is to then set the current column properties as the system-wide default for that column. You can then actually delete the column from your report. Now as you drill down the hierarchy and reach what was the bottom you will still have a link for the user to punch over to the detail report, sweeeet! The other benefit is that whenever you add the column to a report the link will be available to the detail report, unless you want to override it of course.

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  • Developing custom MBeans to manage J2EE Applications (Part III)

    - by philippe Le Mouel
    This is the third and final part in a series of blogs, that demonstrate how to add management capability to your own application using JMX MBeans. In Part I we saw: How to implement a custom MBean to manage configuration associated with an application. How to package the resulting code and configuration as part of the application's ear file. How to register MBeans upon application startup, and unregistered them upon application stop (or undeployment). How to use generic JMX clients such as JConsole to browse and edit our application's MBean. In Part II we saw: How to add localized descriptions to our MBean, MBean attributes, MBean operations and MBean operation parameters. How to specify meaningful name to our MBean operation parameters. We also touched on future enhancements that will simplify how we can implement localized MBeans. In this third and last part, we will re-write our MBean to simplify how we added localized descriptions. To do so we will take advantage of the functionality we already described in part II and that is now part of WebLogic 10.3.3.0. We will show how to take advantage of WebLogic's localization support to localize our MBeans based on the client's Locale independently of the server's Locale. Each client will see MBean descriptions localized based on his/her own Locale. We will show how to achieve this using JConsole, and also using a sample programmatic JMX Java client. The complete code sample and associated build files for part III are available as a zip file. The code has been tested against WebLogic Server 10.3.3.0 and JDK6. To build and deploy our sample application, please follow the instruction provided in Part I, as they also apply to part III's code and associated zip file. Providing custom descriptions take II In part II we localized our MBean descriptions by extending the StandardMBean class and overriding its many getDescription methods. WebLogic 10.3.3.0 similarly to JDK 7 can automatically localize MBean descriptions as long as those are specified according to the following conventions: Descriptions resource bundle keys are named according to: MBean description: <MBeanInterfaceClass>.mbean MBean attribute description: <MBeanInterfaceClass>.attribute.<AttributeName> MBean operation description: <MBeanInterfaceClass>.operation.<OperationName> MBean operation parameter description: <MBeanInterfaceClass>.operation.<OperationName>.<ParameterName> MBean constructor description: <MBeanInterfaceClass>.constructor.<ConstructorName> MBean constructor parameter description: <MBeanInterfaceClass>.constructor.<ConstructorName>.<ParameterName> We also purposely named our resource bundle class MBeanDescriptions and included it as part of the same package as our MBean. We already followed the above conventions when creating our resource bundle in part II, and our default resource bundle class with English descriptions looks like: package blog.wls.jmx.appmbean; import java.util.ListResourceBundle; public class MBeanDescriptions extends ListResourceBundle { protected Object[][] getContents() { return new Object[][] { {"PropertyConfigMXBean.mbean", "MBean used to manage persistent application properties"}, {"PropertyConfigMXBean.attribute.Properties", "Properties associated with the running application"}, {"PropertyConfigMXBean.operation.setProperty", "Create a new property, or change the value of an existing property"}, {"PropertyConfigMXBean.operation.setProperty.key", "Name that identify the property to set."}, {"PropertyConfigMXBean.operation.setProperty.value", "Value for the property being set"}, {"PropertyConfigMXBean.operation.getProperty", "Get the value for an existing property"}, {"PropertyConfigMXBean.operation.getProperty.key", "Name that identify the property to be retrieved"} }; } } We have now also added a resource bundle with French localized descriptions: package blog.wls.jmx.appmbean; import java.util.ListResourceBundle; public class MBeanDescriptions_fr extends ListResourceBundle { protected Object[][] getContents() { return new Object[][] { {"PropertyConfigMXBean.mbean", "Manage proprietes sauvegarde dans un fichier disque."}, {"PropertyConfigMXBean.attribute.Properties", "Proprietes associee avec l'application en cour d'execution"}, {"PropertyConfigMXBean.operation.setProperty", "Construit une nouvelle proprietee, ou change la valeur d'une proprietee existante."}, {"PropertyConfigMXBean.operation.setProperty.key", "Nom de la propriete dont la valeur est change."}, {"PropertyConfigMXBean.operation.setProperty.value", "Nouvelle valeur"}, {"PropertyConfigMXBean.operation.getProperty", "Retourne la valeur d'une propriete existante."}, {"PropertyConfigMXBean.operation.getProperty.key", "Nom de la propriete a retrouver."} }; } } So now we can just remove the many getDescriptions methods from our MBean code, and have a much cleaner: package blog.wls.jmx.appmbean; import java.io.IOException; import java.io.InputStream; import java.io.OutputStream; import java.io.FileInputStream; import java.io.FileOutputStream; import java.io.File; import java.net.URL; import java.util.Map; import java.util.HashMap; import java.util.Properties; import javax.management.MBeanServer; import javax.management.ObjectName; import javax.management.MBeanRegistration; import javax.management.StandardMBean; import javax.management.MBeanOperationInfo; import javax.management.MBeanParameterInfo; public class PropertyConfig extends StandardMBean implements PropertyConfigMXBean, MBeanRegistration { private String relativePath_ = null; private Properties props_ = null; private File resource_ = null; private static Map operationsParamNames_ = null; static { operationsParamNames_ = new HashMap(); operationsParamNames_.put("setProperty", new String[] {"key", "value"}); operationsParamNames_.put("getProperty", new String[] {"key"}); } public PropertyConfig(String relativePath) throws Exception { super(PropertyConfigMXBean.class , true); props_ = new Properties(); relativePath_ = relativePath; } public String setProperty(String key, String value) throws IOException { String oldValue = null; if (value == null) { oldValue = String.class.cast(props_.remove(key)); } else { oldValue = String.class.cast(props_.setProperty(key, value)); } save(); return oldValue; } public String getProperty(String key) { return props_.getProperty(key); } public Map getProperties() { return (Map) props_; } private void load() throws IOException { InputStream is = new FileInputStream(resource_); try { props_.load(is); } finally { is.close(); } } private void save() throws IOException { OutputStream os = new FileOutputStream(resource_); try { props_.store(os, null); } finally { os.close(); } } public ObjectName preRegister(MBeanServer server, ObjectName name) throws Exception { // MBean must be registered from an application thread // to have access to the application ClassLoader ClassLoader cl = Thread.currentThread().getContextClassLoader(); URL resourceUrl = cl.getResource(relativePath_); resource_ = new File(resourceUrl.toURI()); load(); return name; } public void postRegister(Boolean registrationDone) { } public void preDeregister() throws Exception {} public void postDeregister() {} protected String getParameterName(MBeanOperationInfo op, MBeanParameterInfo param, int sequence) { return operationsParamNames_.get(op.getName())[sequence]; } } The only reason we are still extending the StandardMBean class, is to override the default values for our operations parameters name. If this isn't a concern, then one could just write the following code: package blog.wls.jmx.appmbean; import java.io.IOException; import java.io.InputStream; import java.io.OutputStream; import java.io.FileInputStream; import java.io.FileOutputStream; import java.io.File; import java.net.URL; import java.util.Properties; import javax.management.MBeanServer; import javax.management.ObjectName; import javax.management.MBeanRegistration; import javax.management.StandardMBean; import javax.management.MBeanOperationInfo; import javax.management.MBeanParameterInfo; public class PropertyConfig implements PropertyConfigMXBean, MBeanRegistration { private String relativePath_ = null; private Properties props_ = null; private File resource_ = null; public PropertyConfig(String relativePath) throws Exception { props_ = new Properties(); relativePath_ = relativePath; } public String setProperty(String key, String value) throws IOException { String oldValue = null; if (value == null) { oldValue = String.class.cast(props_.remove(key)); } else { oldValue = String.class.cast(props_.setProperty(key, value)); } save(); return oldValue; } public String getProperty(String key) { return props_.getProperty(key); } public Map getProperties() { return (Map) props_; } private void load() throws IOException { InputStream is = new FileInputStream(resource_); try { props_.load(is); } finally { is.close(); } } private void save() throws IOException { OutputStream os = new FileOutputStream(resource_); try { props_.store(os, null); } finally { os.close(); } } public ObjectName preRegister(MBeanServer server, ObjectName name) throws Exception { // MBean must be registered from an application thread // to have access to the application ClassLoader ClassLoader cl = Thread.currentThread().getContextClassLoader(); URL resourceUrl = cl.getResource(relativePath_); resource_ = new File(resourceUrl.toURI()); load(); return name; } public void postRegister(Boolean registrationDone) { } public void preDeregister() throws Exception {} public void postDeregister() {} } Note: The above would also require changing the operations parameters name in the resource bundle classes. For instance: PropertyConfigMXBean.operation.setProperty.key would become: PropertyConfigMXBean.operation.setProperty.p0 Client based localization When accessing our MBean using JConsole started with the following command line: jconsole -J-Djava.class.path=$JAVA_HOME/lib/jconsole.jar:$JAVA_HOME/lib/tools.jar: $WL_HOME/server/lib/wljmxclient.jar -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote -debug We see that our MBean descriptions are localized according to the WebLogic's server Locale. English in this case: Note: Consult Part I for information on how to use JConsole to browse/edit our MBean. Now if we specify the client's Locale as part of the JConsole command line as follow: jconsole -J-Djava.class.path=$JAVA_HOME/lib/jconsole.jar:$JAVA_HOME/lib/tools.jar: $WL_HOME/server/lib/wljmxclient.jar -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote -J-Dweblogic.management.remote.locale=fr-FR -debug We see that our MBean descriptions are now localized according to the specified client's Locale. French in this case: We use the weblogic.management.remote.locale system property to specify the Locale that should be associated with the cient's JMX connections. The value is composed of the client's language code and its country code separated by the - character. The country code is not required, and can be omitted. For instance: -Dweblogic.management.remote.locale=fr We can also specify the client's Locale using a programmatic client as demonstrated below: package blog.wls.jmx.appmbean.client; import javax.management.MBeanServerConnection; import javax.management.ObjectName; import javax.management.MBeanInfo; import javax.management.remote.JMXConnector; import javax.management.remote.JMXServiceURL; import javax.management.remote.JMXConnectorFactory; import java.util.Hashtable; import java.util.Set; import java.util.Locale; public class JMXClient { public static void main(String[] args) throws Exception { JMXConnector jmxCon = null; try { JMXServiceURL serviceUrl = new JMXServiceURL( "service:jmx:iiop://127.0.0.1:7001/jndi/weblogic.management.mbeanservers.runtime"); System.out.println("Connecting to: " + serviceUrl); // properties associated with the connection Hashtable env = new Hashtable(); env.put(JMXConnectorFactory.PROTOCOL_PROVIDER_PACKAGES, "weblogic.management.remote"); String[] credentials = new String[2]; credentials[0] = "weblogic"; credentials[1] = "weblogic"; env.put(JMXConnector.CREDENTIALS, credentials); // specifies the client's Locale env.put("weblogic.management.remote.locale", Locale.FRENCH); jmxCon = JMXConnectorFactory.newJMXConnector(serviceUrl, env); jmxCon.connect(); MBeanServerConnection con = jmxCon.getMBeanServerConnection(); Set mbeans = con.queryNames( new ObjectName( "blog.wls.jmx.appmbean:name=myAppProperties,type=PropertyConfig,*"), null); for (ObjectName mbeanName : mbeans) { System.out.println("\n\nMBEAN: " + mbeanName); MBeanInfo minfo = con.getMBeanInfo(mbeanName); System.out.println("MBean Description: "+minfo.getDescription()); System.out.println("\n"); } } finally { // release the connection if (jmxCon != null) jmxCon.close(); } } } The above client code is part of the zip file associated with this blog, and can be run using the provided client.sh script. The resulting output is shown below: $ ./client.sh Connecting to: service:jmx:iiop://127.0.0.1:7001/jndi/weblogic.management.mbeanservers.runtime MBEAN: blog.wls.jmx.appmbean:type=PropertyConfig,name=myAppProperties MBean Description: Manage proprietes sauvegarde dans un fichier disque. $ Miscellaneous Using Description annotation to specify MBean descriptions Earlier we have seen how to name our MBean descriptions resource keys, so that WebLogic 10.3.3.0 automatically uses them to localize our MBean. In some cases we might want to implicitly specify the resource key, and resource bundle. For instance when operations are overloaded, and the operation name is no longer sufficient to uniquely identify a single operation. In this case we can use the Description annotation provided by WebLogic as follow: import weblogic.management.utils.Description; @Description(resourceKey="myapp.resources.TestMXBean.description", resourceBundleBaseName="myapp.resources.MBeanResources") public interface TestMXBean { @Description(resourceKey="myapp.resources.TestMXBean.threshold.description", resourceBundleBaseName="myapp.resources.MBeanResources" ) public int getthreshold(); @Description(resourceKey="myapp.resources.TestMXBean.reset.description", resourceBundleBaseName="myapp.resources.MBeanResources") public int reset( @Description(resourceKey="myapp.resources.TestMXBean.reset.id.description", resourceBundleBaseName="myapp.resources.MBeanResources", displayNameKey= "myapp.resources.TestMXBean.reset.id.displayName.description") int id); } The Description annotation should be applied to the MBean interface. It can be used to specify MBean, MBean attributes, MBean operations, and MBean operation parameters descriptions as demonstrated above. Retrieving the Locale associated with a JMX operation from the MBean code There are several cases where it is necessary to retrieve the Locale associated with a JMX call from the MBean implementation. For instance this can be useful when localizing exception messages. This can be done as follow: import weblogic.management.mbeanservers.JMXContextUtil; ...... // some MBean method implementation public String setProperty(String key, String value) throws IOException { Locale callersLocale = JMXContextUtil.getLocale(); // use callersLocale to localize Exception messages or // potentially some return values such a Date .... } Conclusion With this last part we conclude our three part series on how to write MBeans to manage J2EE applications. We are far from having exhausted this particular topic, but we have gone a long way and are now capable to take advantage of the latest functionality provided by WebLogic's application server to write user friendly MBeans.

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  • Can you Trust Search?

    - by David Dorf
    An awful lot of referrals to e-commerce sites come from web searches. Retailers rely on search engine optimization (SEO) to correctly position their website so they can be found. Search on "blue jeans" and the results are determined by a semi-secret algorithm -- in my case Levi.com, Banana Republic, and ShopStyle show up. The NY Times recently uncovered a situation where JCPenney, via third-parties hired to help with SEO, was caught manipulating search results so they were erroneously higher in page rankings. No doubt this helped drive additional sales during this part Christmas. The article, The Dirty Little Secrets of Search, is well worth reading. My friend Ron Kleinman started an interesting discussion at the ARTS Linkedin forum. He posed the question: The ability of a single company to "punish" any retailer (by significantly impacting their on-line sales volume) who does not play by their rules ... is this a good thing or a bad thing? Clearly JCP was in the wrong and needed to be punished, but should that decision lie with Google alone? Don't get me wrong -- I'm certainly not advocating we create a Department of Search where bureaucrats think of ways to spend money, but Google wields an awful lot of power in this situation, and it makes me feel uncomfortable. Now Google is incorporating more social aspects into their search results. For example, when Google knows its me (i.e. I'm logged in when using Google) search results will be influenced by my Twitter network. In an effort to increase relevance, the blogs and re-tweeted articles from my network will be higher in the search results than they otherwise would be. So in the case of product searches, things discussed in my network will rise to the top. Continuing my blue jean example, if someone in my network had been discussing Macy's perhaps they would now be higher in the result set. soapbox: I already have lots of spammers posting bogus comments to this blog in an effort to create additional links to their sites and thus increase their search ranking. Should I expect a similar situation in Twitter and eventually Facebook? Now retailers need to expand their SEO efforts to incorporate social media as well, but do us all a favor and please don't cheat.

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  • Tab Sweep: CDI Tutorial, Vertical Clustering, Monitoring, Vorpal, SPARC T4, ...

    - by arungupta
    Recent Tips and News on Java, Java EE 6, GlassFish & more : • Tutorial - Introduction to CDI - Contexts and Dependency Injection for Java EE (JSR 299) (Mark Struberg, Peter Muir) • Clustering with Glassfish 3.1 (Javing) • Two Way Communication in JMS (Lukasz Budnik) • Glassfish – Vertical clustering with multiple domains (Alexandru Ersenie) • Setting up Glassfish Monitoring – handling connection problems (Jacek Milewski) • Screencast: Developing Discoverable XMPP Components with Vorpal (Chuk Munn Lee) • Java EE Application Servers, SPARC T4, Solaris Containers, and Resource Pools (Jeff Taylor)

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  • European e-government Action Plan all about interoperability

    - by trond-arne.undheim
    Yesterday, the European Commission released its European eGovernment Action Plan for 2011-2015. The plan includes measures on providing deeper user empowerment, enhancing the Internal Market, more efficiency and effectiveness of public administrations, and putting in place pre-conditions for developing e-government. The Good - Defines interoperability very clearly. Calls interoperability "a pre-condition for cross-border eGovernment services" (a very strong formulation) and says interoperability "is supported by open specifications". - Uses the terminology "open specifications" which, let's face it, is pretty close to "open standards" which is the term the rest of the world would use. - Confirms that Member States are fully committed to the political priorities of the Malmö Declaration (which was all about open standards) including the very strong action: by 2013: All Member States will have incorporated the political priorities of the Malmö Declaration in their national strategies. Such tight Action Plan integration between Commission and Member State priorities has seldom been attempted before, particularly not in a field where European legal competence is virtually non-existent. What we see now, is the subtle force of soft power rather than the rough force of regulation. In this case, it is the Member States who want Europe to take the lead. Very refreshing! Some quotes that show the commitment to interoperability and open specifications: "The emergence of innovative technologies such as "service-oriented architectures" (SOA), or "clouds" of services,  together with more open specifications which allow for greater sharing, re-use and interoperability reinforce the ability of ICT to play a key role in this quest for effficiency in the public sector." (p.4) "Interoperability is supported through open specifications" (p.13) 2.4.1. Open Specifications and Interoperability (p.13 has a whole section dedicated to this important topic. Open specifications and interoperability are nearly 100% interrelated): "Interoperability is the ability of systems and machines to exchange, process and correctly interpret information. It is more than just a technical challenge, as it also involves legal, organisational and semantic aspects of handling  data" (p.13) "standards and  open platforms offer opportunities for more cost-effective use of resources and delivery of services" (p.13). The Bad Shies away from defining open standards, or even open specifications, the EU's preferred term for the key enabler of interoperability. Verdict 90/100, a very respectable score.

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  • Inverted schedctl usage in the JVM

    - by Dave
    The schedctl facility in Solaris allows a thread to request that the kernel defer involuntary preemption for a brief period. The mechanism is strictly advisory - the kernel can opt to ignore the request. Schedctl is typically used to bracket lock critical sections. That, in turn, can avoid convoying -- threads piling up on a critical section behind a preempted lock-holder -- and other lock-related performance pathologies. If you're interested see the man pages for schedctl_start() and schedctl_stop() and the schedctl.h include file. The implementation is very efficient. schedctl_start(), which asks that preemption be deferred, simply stores into a thread-specific structure -- the schedctl block -- that the kernel maps into user-space. Similarly, schedctl_stop() clears the flag set by schedctl_stop() and then checks a "preemption pending" flag in the block. Normally, this will be false, but if set schedctl_stop() will yield to politely grant the CPU to other threads. Note that you can't abuse this facility for long-term preemption avoidance as the deferral is brief. If your thread exceeds the grace period the kernel will preempt it and transiently degrade its effective scheduling priority. Further reading : US05937187 and various papers by Andy Tucker. We'll now switch topics to the implementation of the "synchronized" locking construct in the HotSpot JVM. If a lock is contended then on multiprocessor systems we'll spin briefly to try to avoid context switching. Context switching is wasted work and inflicts various cache and TLB penalties on the threads involved. If context switching were "free" then we'd never spin to avoid switching, but that's not the case. We use an adaptive spin-then-park strategy. One potentially undesirable outcome is that we can be preempted while spinning. When our spinning thread is finally rescheduled the lock may or may not be available. If not, we'll spin and then potentially park (block) again, thus suffering a 2nd context switch. Recall that the reason we spin is to avoid context switching. To avoid this scenario I've found it useful to enable schedctl to request deferral while spinning. But while spinning I've arranged for the code to periodically check or poll the "preemption pending" flag. If that's found set we simply abandon our spinning attempt and park immediately. This avoids the double context-switch scenario above. One annoyance is that the schedctl blocks for the threads in a given process are tightly packed on special pages mapped from kernel space into user-land. As such, writes to the schedctl blocks can cause false sharing on other adjacent blocks. Hopefully the kernel folks will make changes to avoid this by padding and aligning the blocks to ensure that one cache line underlies at most one schedctl block at any one time.

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  • Oredev 2011 Trip Report

    - by arungupta
    Oredev had its seventh annual conference in the city of Malmo, Sweden last week. The name "Oredev" signifies to the part that Malmo is connected with Copenhagen with Oresund bridge. There were about 1000 attendees with several speakers from all over the world. The first two days were hands-on workshops and the next three days were sessions. There were different tracks such as Java, Windows 8, .NET, Smart Phones, Architecture, Collaboration, and Entrepreneurship. And then there was Xtra(ck) which had interesting sessions not directly related to technology. I gave two slide-free talks in the Java track. The first one showed how to build an end-to-end Java EE 6 application using NetBeans and GlassFish. The complete instructions to build the application are explained in detail here. This 3-tier application used Java Persistence API, Enterprsie Java Beans, Servlet, Contexts and Dependency Injection, JavaServer Faces, and Java API for RESTful Services. The source code built during the application can be downloaded here (LINK TBD). The second session, slide-free again, showed how to take a Java EE 6 application into production using GlassFish cluster. It explained: Create a 2-instance GlassFish cluster Front-end with a Web server and a load balancer Demonstrate session replication and fail over Monitor the application using JavaScript The complete instructions for this session are available here. Oredev has an interesting way of collecting attendee feedback. The attendees drop a green, yellow, or red card in a bucket as they walk out of the session. Not everybody votes but most do. Other than the instantaneous feedback provided on twitter, this mechanism provides a more coarse grained feedback loop as well. The first talk had about 67 attendees (with 23 green and 7 yellow) and the second one had 22 (11 green and 11 yellow). The speakers' dinner is a good highlight of the conference. It is arranged in the historic city hall and the mayor welcomed all the speakers. As you can see in the pictures, it is a very royal building with lots of history behind it. Fortunately the dinner was a buffet with a much better variety unlike last year where only black soup and geese were served, which was quite cultural BTW ;-) The sauna in 85F, skinny dipping in 35F ocean and alternating between them at Kallbadhus is always very Swedish. Also spent a short evening at a friend's house socializing with other speaker/attendees, drinking Glogg, and eating Pepperkakor.  The welcome packet at the hotel also included cinnamon rolls, recommended to drink with cold milk, for a little more taste of Swedish culture. Something different at this conference was how artists from Image Think were visually capturing all the keynote speakers using images on whiteboards. Here are the images captured for Alexis Ohanian (Reddit co-founder and now running Hipmunk): Unfortunately I could not spend much time engaging with other speakers or attendees because was busy preparing a new hands-on lab material. But was able to spend some time with Matthew Mccullough, Micahel Tiberg, Magnus Martensson, Mattias Karlsson, Corey Haines, Patrick Kua, Charles Nutter, Tushara, Pradeep, Shmuel, and several other folks. Here are a few pictures captured from the event: And the complete album here: Thank you Matthias, Emily, and Kathy for putting up a great show and giving me an opportunity to speak at Oredev. I hope to be back next year with a more vibrant representation of Java - the language and the ecosystem!

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  • Oredev 2011 Trip Report

    - by arungupta
    Oredev had its seventh annual conference in the city of Malmo, Sweden last week. The name "Oredev" signifies to the part that Malmo is connected with Copenhagen with Oresund bridge. There were about 1000 attendees with several speakers from all over the world. The first two days were hands-on workshops and the next three days were sessions. There were different tracks such as Java, Windows 8, .NET, Smart Phones, Architecture, Collaboration, and Entrepreneurship. And then there was Xtra(ck) which had interesting sessions not directly related to technology. I gave two slide-free talks in the Java track. The first one showed how to build an end-to-end Java EE 6 application using NetBeans and GlassFish. The complete instructions to build the application are explained in detail here. This 3-tier application used Java Persistence API, Enterprsie Java Beans, Servlet, Contexts and Dependency Injection, JavaServer Faces, and Java API for RESTful Services. The source code built during the application can be downloaded here (LINK TBD). The second session, slide-free again, showed how to take a Java EE 6 application into production using GlassFish cluster. It explained: Create a 2-instance GlassFish cluster Front-end with a Web server and a load balancer Demonstrate session replication and fail over Monitor the application using JavaScript The complete instructions for this session are available here. Oredev has an interesting way of collecting attendee feedback. The attendees drop a green, yellow, or red card in a bucket as they walk out of the session. Not everybody votes but most do. Other than the instantaneous feedback provided on twitter, this mechanism provides a more coarse grained feedback loop as well. The first talk had about 67 attendees (with 23 green and 7 yellow) and the second one had 22 (11 green and 11 yellow). The speakers' dinner is a good highlight of the conference. It is arranged in the historic city hall and the mayor welcomed all the speakers. As you can see in the pictures, it is a very royal building with lots of history behind it. Fortunately the dinner was a buffet with a much better variety unlike last year where only black soup and geese were served, which was quite cultural BTW ;-) The sauna in 85F, skinny dipping in 35F ocean and alternating between them at Kallbadhus is always very Swedish. Also spent a short evening at a friend's house socializing with other speaker/attendees, drinking Glogg, and eating Pepperkakor.  The welcome packet at the hotel also included cinnamon rolls, recommended to drink with cold milk, for a little more taste of Swedish culture. Something different at this conference was how artists from Image Think were visually capturing all the keynote speakers using images on whiteboards. Here are the images captured for Alexis Ohanian (Reddit co-founder and now running Hipmunk): Unfortunately I could not spend much time engaging with other speakers or attendees because was busy preparing a new hands-on lab material. But was able to spend some time with Matthew Mccullough, Micahel Tiberg, Magnus Martensson, Mattias Karlsson, Corey Haines, Patrick Kua, Charles Nutter, Tushara, Pradeep, Shmuel, and several other folks. Here are a few pictures captured from the event: And the complete album here: Thank you Matthias, Emily, and Kathy for putting up a great show and giving me an opportunity to speak at Oredev. I hope to be back next year with a more vibrant representation of Java - the language and the ecosystem!

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  • The Unspoken - The Why of GC Ergonomics

    - by jonthecollector
    Do you use GC ergonomics, -XX:+UseAdaptiveSizePolicy, with the UseParallelGC collector? The jist of GC ergonomics for that collector is that it tries to grow or shrink the heap to meet a specified goal. The goals that you can choose are maximum pause time and/or throughput. Don't get too excited there. I'm speaking about UseParallelGC (the throughput collector) so there are definite limits to what pause goals can be achieved. When you say out loud "I don't care about pause times, give me the best throughput I can get" and then say to yourself "Well, maybe 10 seconds really is too long", then think about a pause time goal. By default there is no pause time goal and the throughput goal is high (98% of the time doing application work and 2% of the time doing GC work). You can get more details on this in my very first blog. GC ergonomics The UseG1GC has its own version of GC ergonomics, but I'll be talking only about the UseParallelGC version. If you use this option and wanted to know what it (GC ergonomics) was thinking, try -XX:AdaptiveSizePolicyOutputInterval=1 This will print out information every i-th GC (above i is 1) about what the GC ergonomics to trying to do. For example, UseAdaptiveSizePolicy actions to meet *** throughput goal *** GC overhead (%) Young generation: 16.10 (attempted to grow) Tenured generation: 4.67 (attempted to grow) Tenuring threshold: (attempted to decrease to balance GC costs) = 1 GC ergonomics tries to meet (in order) Pause time goal Throughput goal Minimum footprint The first line says that it's trying to meet the throughput goal. UseAdaptiveSizePolicy actions to meet *** throughput goal *** This run has the default pause time goal (i.e., no pause time goal) so it is trying to reach a 98% throughput. The lines Young generation: 16.10 (attempted to grow) Tenured generation: 4.67 (attempted to grow) say that we're currently spending about 16% of the time doing young GC's and about 5% of the time doing full GC's. These percentages are a decaying, weighted average (earlier contributions to the average are given less weight). The source code is available as part of the OpenJDK so you can take a look at it if you want the exact definition. GC ergonomics is trying to increase the throughput by growing the heap (so says the "attempted to grow"). The last line Tenuring threshold: (attempted to decrease to balance GC costs) = 1 says that the ergonomics is trying to balance the GC times between young GC's and full GC's by decreasing the tenuring threshold. During a young collection the younger objects are copied to the survivor spaces while the older objects are copied to the tenured generation. Younger and older are defined by the tenuring threshold. If the tenuring threshold hold is 4, an object that has survived fewer than 4 young collections (and has remained in the young generation by being copied to the part of the young generation called a survivor space) it is younger and copied again to a survivor space. If it has survived 4 or more young collections, it is older and gets copied to the tenured generation. A lower tenuring threshold moves objects more eagerly to the tenured generation and, conversely a higher tenuring threshold keeps copying objects between survivor spaces longer. The tenuring threshold varies dynamically with the UseParallelGC collector. That is different than our other collectors which have a static tenuring threshold. GC ergonomics tries to balance the amount of work done by the young GC's and the full GC's by varying the tenuring threshold. Want more work done in the young GC's? Keep objects longer in the survivor spaces by increasing the tenuring threshold. This is an example of the output when GC ergonomics is trying to achieve a pause time goal UseAdaptiveSizePolicy actions to meet *** pause time goal *** GC overhead (%) Young generation: 20.74 (no change) Tenured generation: 31.70 (attempted to shrink) The pause goal was set at 50 millisecs and the last GC was 0.415: [Full GC (Ergonomics) [PSYoungGen: 2048K-0K(26624K)] [ParOldGen: 26095K-9711K(28992K)] 28143K-9711K(55616K), [Metaspace: 1719K-1719K(2473K/6528K)], 0.0758940 secs] [Times: user=0.28 sys=0.00, real=0.08 secs] The full collection took about 76 millisecs so GC ergonomics wants to shrink the tenured generation to reduce that pause time. The previous young GC was 0.346: [GC (Allocation Failure) [PSYoungGen: 26624K-2048K(26624K)] 40547K-22223K(56768K), 0.0136501 secs] [Times: user=0.06 sys=0.00, real=0.02 secs] so the pause time there was about 14 millisecs so no changes are needed. If trying to meet a pause time goal, the generations are typically shrunk. With a pause time goal in play, watch the GC overhead numbers and you will usually see the cost of setting a pause time goal (i.e., throughput goes down). If the pause goal is too low, you won't achieve your pause time goal and you will spend all your time doing GC. GC ergonomics is meant to be simple because it is meant to be used by anyone. It was not meant to be mysterious and so this output was added. If you don't like what GC ergonomics is doing, you can turn it off with -XX:-UseAdaptiveSizePolicy, but be pre-warned that you have to manage the size of the generations explicitly. If UseAdaptiveSizePolicy is turned off, the heap does not grow. The size of the heap (and the generations) at the start of execution is always the size of the heap. I don't like that and tried to fix it once (with some help from an OpenJDK contributor) but it unfortunately never made it out the door. I still have hope though. Just a side note. With the default throughput goal of 98% the heap often grows to it's maximum value and stays there. Definitely reduce the throughput goal if footprint is important. Start with -XX:GCTimeRatio=4 for a more modest throughput goal (%20 of the time spent in GC). A higher value means a smaller amount of time in GC (as the throughput goal).

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  • Create Your CRM Style

    - by Ruth
    Company branding can create a sense of spirit, belonging, familiarity, and fun. CRM On Demand has long offered company branding options, but now, with Release 17, those options have become quicker, easier, and more flexible. Themes (also known as Skins) allow you to customize the appearance of the CRM On Demand application for your entire company, or for individual roles. Users may also select the theme that works best for them. You can create a new theme in 5 minutes or less, but if you're anything like me, you may enjoy tinkering with it for a while longer. Before you begin tinkering, I recommend spending a few moments coming up with a design plan. If you have specific colors or logos you want for your theme, gather those first...that will move the process along much faster. If you want to match the color of an existing Web site or application, you can use tools, like Pixie, to match the HEX/HTML color values. Logos must be in a JPEG, JPG, PNG, or GIF file format. Header logos must be approximately 70 pixels high by 1680 pixels wide. Footer logos must be no more than 200 pixels wide. And, of course, you must have permission to use the images that you upload for your theme. Creating the theme itself is the simple part. Here are a few simple steps. Note: You must have the Manage Themes privilege to create custom themes. Click the Admin global link. Navigate to Application Customization Themes. Click New. Note: You may also choose to copy and edit and existing theme. Enter information for the following fields: Theme Name - Enter a name for your new theme. Show Default Help Link - Online help holds valuable information for all users, so I recommend selecting this check box. Show Default Training and Support Link - The Training and Support Center holds valuable information for all users, so I recommend selecting this check box. Description - Enter a description for your new theme. Click Save. Once you click Save, the Theme Detail page opens. From there, you can design your theme. The preview shows the Home, Detail, and List pages, with the new theme applied. For more detailed information about themes, click the Help link from any page in CRM On Demand Release 17, then search or browse to find the Creating New Themes page (Administering CRM On Demand Application Customization Creating New Themes). Click the Show Me link on that Help page to access the Creating Custom Themes quick guide. This quick guide shows how each of the page elements are defined.

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  • CEN/CENELEC Lacks Perspective

    - by trond-arne.undheim
    Over the last few months, two of the European Standardization Organizations (ESOs), CEN and CENELEC have circulated an unfortunate position statement distorting the facts around fora and consortia. For the benefit of outsiders to this debate, let's just say that this debate regards whether and how the EU should recognize standards and specifications from certain fora and consortia based on a process evaluating the openness and transparency of such deliverables. The topic is complex, and somewhat confusing even to insiders, but nevertheless crucial to the European economy. As far as I can judge, their positions are not based on facts. This is unfortunate. For the benefit of clarity, here are some of the observations they make: a)"Most consortia are in essence driven by technology companies making hardware and software solutions, by definition very few of the largest ones are European-based". b) "Most consortia lack a European presence, relevant Committees, even those that are often cited as having stronger links with Europe, seem to lack an overall, inclusive set of participants". c) "Recognising specific consortia specifications will not resolve any concrete problems of interoperability for public authorities; interoperability depends on stringing together a range of specifications (from formal global bodies or consortia alike)". d) "Consortia already have the option to have their specifications adopted by the international formal standards bodies and many more exercise this than the two that seem to be campaigning for European recognition. Such specifications can then also be adopted as European standards." e) "Consortium specifications completely lack any process to take due and balanced account of requirements at national level - this is not important for technologies but can be a critical issue when discussing cross-border issues within the EU such as eGovernment, eHealth and so on". f) "The proposed recognition will not lead to standstill on national or European activities, nor to the adoption of the specifications as national standards in the CEN and CENELEC members (usually in their official national languages), nor to withdrawal of conflicting national standards. A big asset of the European standardization system is its coherence and lack of fragmentation." g) "We always miss concrete and specific examples of where consortia referencing are supposed to be helpful." First of all, note that ETSI, the third ESO, did not join the position. The reason is, of course, that ETSI beyond being an ESO, also has a global perspective and, moreover, does consider reality. Secondly, having produced arguments a) to g), CEN/CENELEC has the audacity to call a meeting on Friday 25 February entitled "ICT standardization - improving collaboration in Europe". This sounds very nice, but they have not set the stage for constructive debate. Rather, they demonstrate a striking lack of vision and lack of perspective. I will back this up by three facts, and leave it there. 1. Since the 1980s, global industry fora and consortia, such as IETF, W3C and OASIS have emerged as world-leading ICT standards development organizations with excellent procedures for openness and transparency in all phases of standards development, ex post and ex ante. - Practically no ICT system can be built without using fora and consortia standards (FCS). - Without using FCS, neither the Internet, upon which the EU economy depends, nor EU institutions would operate. - FCS are of high relevance for achieving and promoting interoperability and driving innovation. 2. FCS are complementary to the formally recognized standards organizations including the ESOs. - No work will be taken away from the ESOs should the EU recognize certain FCS. - Each FCS would be evaluated on its merit and on the openness of the process that produced it. ESOs would, with other stakeholders, have a say. - ESOs could potentially educate and assist European stakeholders to engage more actively and constructively with FCS. - ETSI, also an ESO, seems to clearly recognize these facts. 3. Europe and its Member States have a strong voice in several of the most relevant global industry fora and consortia. - W3C: W3C was founded in 1994 by an Englishman, Sir Tim Berners-Lee, in collaboration with CERN, the European research lab. In April 1995, INRIA (Institut National de Recherche en Informatique et Automatique) in France became the first European W3C host and in 2003, ERCIM (European Research Consortium in Informatics and Mathematics), also based in France, took over the role of European W3C host from INRIA. Today, W3C has 326 Members, 40% of which are European. Government participation is also strong, and it could be increased - a development that is very much desired by W3C. Current members of the W3C Advisory Board includes Ora Lassila (Nokia) and Charles McCathie Nevile (Opera). Nokia is Finnish company, Opera is a Norwegian company. SAP's Claus von Riegen is an alumni of the same Advisory Board. - OASIS: its membership - 30% of which is European - represents the marketplace, reflecting a balance of providers, user companies, government agencies, and non-profit organizations. In particular, about 15% of OASIS members are governments or universities. Frederick Hirsch from Nokia, Claus von Riegen from SAP AG and Charles-H. Schulz from Ars Aperta are on the Board of Directors. Nokia is a Finnish company, SAP is a German company and Ars Aperta is a French company. The Chairman of the Board is Peter Brown, who is an Independent Consultant, an Austrian citizen AND an official of the European Parliament currently on long-term leave. - IETF: The oversight of its activities is by the Internet Architecture Board (IAB), since 2007 chaired by Olaf Kolkman, a Dutch national who lives in Uithoorn, NL. Kolkman is director of NLnet Labs, a foundation chartered to develop open source software and open source standards for the Internet. Other IAB members include Marcelo Bagnulo whose affiliation is the University Carlos III of Madrid, Spain as well as Hannes Tschofenig from Nokia Siemens Networks. Nokia is a Finnish company. Siemens is a German company. Nokia Siemens is a European joint venture. - Member States: At least 17 European Member States have developed Interoperability Frameworks that include FCS, according to the EU-funded National Interoperability Framework Observatory (see list and NIFO web site on IDABC). This also means they actively procure solutions using FCS, reference FCS in their policies and even in laws. Member State reps are free to engage in FCS, and many do. It would be nice if the EU adjusted to this reality. - A huge number of European nationals work in the global IT industry, on European soil or elsewhere, whether in EU registered companies or not. CEN/CENELEC lacks perspective and has engaged in an effort to twist facts that is quite striking from a publicly funded organization. I wish them all possible success with Friday's meeting but I fear all of the most important stakeholders will not be at the table. Not because they do not wish to collaborate, but because they just have been insulted. If they do show up, it would be a gracious move, almost beyond comprehension. While I do not expect CEN/CENELEC to line up perfectly in favor of fora and consortia, I think it would be to their benefit to stick to more palatable observations. Actually, I would suggest an apology, straightening out the facts. This works among friends and it works in an organizational context. Then, we can all move on. Standardization is important. Too important to ignore. Too important to distort. The European economy depends on it. We need CEN/CENELEC. It is an important organization. But CEN/CENELEC needs fora and consortia, too.

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  • MDM 2010 Summit in San Francisco

    - by Tony Ouk
    Since 2006, the MDM Global Summit Series has brought master data expertise to more than 5,000 delegates worldwide. The Series is designed to reinforce the importance of data governance as a key factor to your MDM program's success while providing real-world experience and all-in-one access to solutions providers. Come join us June 2-3, 2010 at the Hyatt Regency in San Francisco.  For more information including registration details, visit the MDM Global Summit Series website.

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  • CSV Anyone?

    - by Tim Dexter
    CSV, a dead format? With today's abilities to generate Excel output (Im working on some posts for the shiny new Excel templates) and the sophistication of the eText outputs, do you really need CSV? I guess so seeing as it was added after the base product was released as an enhancement. But I'd be interested in hearing use cases? I used to think the same of text output. But now Im working in the public sector where older technologies abound I can see a use for text output. Its also used as a machine readable format, etc. BIP still does not support a text format from its RTF templates but its very doable using XSL templates. Back to CSV, I noticed an enhancement in the big list of new stuff in the 10.1.3.4.1 rollup. You can now generate CSV from structured data ie a data template or a SQL XML query. This piqued my interest so I ran off a data template to CSV. Its interesting, in a geeky kinda way, I guess Im that way inclined.Here's my data structure:<EMPLOYEES> <LIST_G_DEPT> <G_DEPT>  <DEPARTMENT_ID>10</DEPARTMENT_ID>  <DEPARTMENT_NAME>Administration</DEPARTMENT_NAME>  <LIST_G_EMP>   <G_EMP>     <EMPLOYEE_ID>200</EMPLOYEE_ID>     <EMP_NAME>Jennifer Whalen</EMP_NAME>     <EMAIL>JWHALEN</EMAIL>     <PHONE_NUMBER>515.123.4444</PHONE_NUMBER>     <HIRE_DATE>1987-09-17T00:00:00.000-06:00</HIRE_DATE>     <SALARY>4400</SALARY>    </G_EMP>   </LIST_G_EMP>  <TOTAL_EMPS>1</TOTAL_EMPS>  <TOTAL_SALARY>4400</TOTAL_SALARY>  <AVG_SALARY>4400</AVG_SALARY>  <MAX_SALARY>4400</MAX_SALARY>  <MIN_SALARY>4400</MIN_SALARY> </G_DEPT>Poor ol Jennifer, she needs some help in the Admin department :0)Pushing this to CSV and BP completely flattens the data out so you get a completely denormalized data output in the CSV.TOTAL_SALARY,DEPARTMENT_ID,DEPARTMENT_NAME,MIN_SALARY,AVG_SALARY,MAX_SALARY,EMPLOYEE_ID,SALARY,PHONE_NUMBER,HIRE_DATE,EMP_NAME,EMAIL,TOTAL_EMPS4400,10,Administration,4400,4400,4400,200,4400,515.123.4444,1987-09-17T00:00:00.000-06:00,"Jennifer Whalen",JWHALEN,119000,20,Marketing,6000,9500,13000,201,13000,515.123.5555,1996-02-17T00:00:00.000-07:00,"Michael Hartstein",MHARTSTE,219000,20,Marketing,6000,9500,13000,202,6000,603.123.6666,1997-08-17T00:00:00.000-06:00,"Pat Fay",PFAY,2Useful? Its a little confusing to start with but it is completely de-normalized so there is lots of repetition. But if it floats your boat, you got it!

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  • Deloitte IFRS Seminar for Oil and Gas Industries

    - by Theresa Hickman
    What: Deloitte will be giving an educational program that explores IFRS in the Oil & Gas industry. This two-day event will be more of a technical training on how to implement IFRS from an accounting perspective where participants will work through journal entries. This training will provide CPE credits and include breakout sessions. They will cover the following IFRS topics: Derivatives & Financial Instruments Income Taxes Regulatory Update State of the Industry Asset Retirement Obligations Joint Ventures Revenue Recognition When: June 16 and 17, 2010 Where: Omni Houston Hotel (Houston, TX) To learn more and register for this exciting event, visit this webpage.

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  • iCal CalDAV multiple alarm notification

    - by user13332755
    In case you work with Apple iCal CalDAV Client you might noticed an issue with several alarm notification was send / received. So Alice add Calendar of Mike in iCal, Mike created an event with email alarm notification for Tom. Guess what, Tom will receive an email alarm notification from Mike and Alice. So whenever you add Calendars which are not your own Calendar in iCal you should use the Option Ignore Alarms

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  • Why All The Hype Around Live Help?

    - by ruth.donohue
    I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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  • Polishing the MonologFX API

    - by HecklerMark
    Earlier this week, I released "into the wild" a new JavaFX 2.x dialog library, MonologFX, that incorporated some elements of DialogFX and new features I'd been working on over time. While I did try to get the API to a point of reasonable completion (nothing is ever truly "finished", of course!), there was one bit of functionality that I'd included without providing any real "polish": that of the button icons. Good friend and fellow JFXtras teammate José Pereda Llamas suggested I fix that oversight and provide an update (thanks much, José!), thus this post. If you'd like to take a peek at the new streamlined syntax, I've updated the earlier post; please click here if you'd like to review it. If you want to give MonologFX a try, just point your browser to GitHub to download the updated code and/or .jar. All the best,Mark

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