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  • Mobile Shopping Alerts

    - by David Dorf
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} It’s been popular to offer coupons when people check-in to a store, because you’re catching them at the best possible time – they’re presumably in a shopping state-of-mind, and they’re at your store.  But wouldn’t it be even better to catch the people walking by your store and entice them to visit?  That’s the concept of geo-fences.  When people enter a geographic zone, they are sent a relevant text message alerting them about something nearby. I wrote about Placecast doing this for The North Face, noting that the messages were a unique combination of both offers and useful information about outdoor activities. After creating a program with European carrier O2, Placecast recently entered into an agreement to provide similar services to AT&T customers.  The ShopAlerts program allows AT&T customers in Chicago, Los Angeles, New York City, and San Francisco opt-in to receive these messages.  The program will be expanded nationwide as early as this summer. It’s a much better model for customers (and Placecast) to sign-up once with the carrier instead of each individual retailer, but I hope the messages aren’t restricted to advertising.  I really the like the idea of providing other information, such as nearby special events, races, and perhaps even things to avoid like construction.

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  • Fuzzing for Security

    - by Sylvain Duloutre
    Yesterday, I attended an internal workshop about ethical hacking. Hacking skills like fuzzing can be used to quantitatively assess and measure security threats in software.  Fuzzing is a software testing technique used to discover coding errors and security loopholes in software, operating systems or networks by injecting massive amounts of random data, called fuzz, to the system in an attempt to make it crash. If the program contains a vulnerability that can leads to an exception, crash or server error (in the case of web apps), it can be determined that a vulnerability has been discovered.A fuzzer is a program that generates and injects random (and in general faulty) input to an application. Its main purpose is to make things easier and automated.There are typically two methods for producing fuzz data that is sent to a target, Generation or Mutation. Generational fuzzers are capable of building the data being sent based on a data model provided by the fuzzer creator. Sometimes this is simple and dumb as sending random bytes, swapping bytes or much smarter by knowing good values and combining them in interesting ways.Mutation on the other hand starts out with a known good "template" which is then modified. However, nothing that is not present in the "template" or "seed" will be produced.Generally fuzzers are good at finding buffer overflow, DoS, SQL Injection, Format String bugs etc. They do a poor job at finding vulnerabilites related to information disclosure, encryption flaws and any other vulnerability that does not cause the program to crash.  Fuzzing is simple and offers a high benefit-to-cost ratio but does not replace other proven testing techniques.What is your computer doing over the week-end ?

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  • LDoms and Maintenance Mode

    - by Owen Allen
     I got a few questions about how maintenance mode works with LDoms. "I have a Control Domain that I need to do maintenance on. What does being put in maintenance mode actually do for a Control Domain?" Maintenance mode is what you use when you're going to be shutting a system down, or otherwise tinkering with it, and you don't want Ops Center to generate incidents and notification of incidents. Maintenance mode stops new incidents from being generated, but it doesn't stop polling, or monitoring, the system and it doesn't prevent alerts. "What does maintenance mode do with the guests on a Control Domain?" If you have auto recovery set and the Control Domain is a member of a server pool of eligible systems, putting the Control Domain in maintenance mode automatically migrates guests to an available Control Domain.  When a Control Domain is in maintenance mode, it is not eligible to receive guests and the placement policies for guest creation and for automatic recovery won't select this server as a possible destination. If there isn't a server pool or there aren't any eligible systems in the pool, the guests are shut down. You can select a logical domain from the Assets section to view the Dashboard for the virtual machine and the Automatic Recovery status, either Enabled or Disabled. To change the status, click the action in the Actions pane. "If I have to do maintenance on a system and I do not want to initiate auto-recovery, what do I have to do so that I can manually bring down the Control Domain (and all its Guest domains)?" Use the Disable Automatic Recovery action. "If I put a Control Domain into maintenance mode, does that also put the OS into maintenance mode?" No, just the Control Domain server. You have to put the OS into maintenance mode separately. "Also, is there an easy way to see what assets are in maintenance mode? Can we put assets into, or take them out of, maintenance mode on some sort of group level?" You can create a user-defined group that will automatically include assets in maintenance mode. The docs here explain how to set up these groups. You'll use a group rule that looks like this:

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  • Java Spotlight Episode 98: Cliff Click on Benchmarkings

    - by Roger Brinkley
    Interview with Cliff Click of 0xdata on benchmarking. Recorded live at JFokus 2012. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes News Bean Validation 1.1 Java EE 7 Roadmap Java JRE Update 7u7 and 6u35 available. Change to Java SE 7 and Java SE 6 Update Release Numbers JCP 2012 Award Nominations Announced Griffon JavaFX Plugin Events Sep 3-6, Herbstcampus, Nuremberg, Germany Sep 10-15, IMTS 2012 Conference,  Chicago Sep 12,  The Coming M2M Revolution: Critical Issues for End-to-End Software and Systems Development,  Webinar Sep 30-Oct 4, JavaONE, San Francisco Oct 3-4, Java Embedded @ JavaONE, San Francisco Oct 15-17, JAX London Oct 30-Nov 1, Arm TechCon, Santa Clara Oct 22-23, Freescale Technology Forum - Japan, Tokyo Nov 2-3, JMagreb, Morocco Nov 13-17, Devoxx, Belgium Feature Interview Cliff Click is the CTO and Co-Founder of 0xdata, a firm dedicated to creating a new way to think about web-scale data storage and real-time analytics. I wrote my first compiler when I was 15 (Pascal to TRS Z-80!), although my most famous compiler is the HotSpot Server Compiler (the Sea of Nodes IR). I helped Azul Systems build an 864 core pure-Java mainframe that keeps GC pauses on 500Gb heaps to under 10ms, and worked on all aspects of that JVM. Before that I worked on HotSpot at Sun Microsystems, and am at least partially responsible for bringing Java into the mainstream. I am invited to speak regularly at industry and academic conferences and has published many papers about HotSpot technology. I hold a PhD in Computer Science from Rice University and about 15 patents. What’s Cool Shaun Smith’s Devoxx 2011 talk "JPA Multi-Tenancy & Extensibility" now freely available at Parleys.

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  • Expanding on requestaudit - Tracing who is doing what...and for how long

    - by Kyle Hatlestad
    One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing.  This tracing section summarizes the top service requests happening in the server along with how they are performing.  By default, it has 2 different rotations.  One happens every 2 minutes (listing up to 5 services) and another happens every 60 minutes (listing up to 20 services).  These traces provide the total time for all the requests against that service along with the number of requests and its average request time.  This information can provide a good start in possibly troubleshooting performance issues or tracking a particular issue.   [Read More] 

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  • Expanding on requestaudit - Tracing who is doing what...and for how long

    - by Kyle Hatlestad
    One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing.  This tracing section summarizes the top service requests happening in the server along with how they are performing.  By default, it has 2 different rotations.  One happens every 2 minutes (listing up to 5 services) and another happens every 60 minutes (listing up to 20 services).  These traces provide the total time for all the requests against that service along with the number of requests and its average request time.  This information can provide a good start in possibly troubleshooting performance issues or tracking a particular issue.   >requestaudit/6 12.10 16:48:00.493 Audit Request Monitor !csMonitorTotalRequests,47,1,0.39009329676628113,0.21034042537212372,1>requestaudit/6 12.10 16:48:00.509 Audit Request Monitor Request Audit Report over the last 120 Seconds for server wcc-base_4444****requestaudit/6 12.10 16:48:00.509 Audit Request Monitor -Num Requests 47 Errors 1 Reqs/sec. 0.39009329676628113 Avg. Latency (secs) 0.21034042537212372 Max Thread Count 1requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 1 Service FLD_BROWSE Total Elapsed Time (secs) 3.5320000648498535 Num requests 10 Num errors 0 Avg. Latency (secs) 0.3531999886035919 requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 2 Service GET_SEARCH_RESULTS Total Elapsed Time (secs) 2.694999933242798 Num requests 6 Num errors 0 Avg. Latency (secs) 0.4491666555404663requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 3 Service GET_DOC_PAGE Total Elapsed Time (secs) 1.8839999437332153 Num requests 5 Num errors 1 Avg. Latency (secs) 0.376800000667572requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 4 Service DOC_INFO Total Elapsed Time (secs) 0.4620000123977661 Num requests 3 Num errors 0 Avg. Latency (secs) 0.15399999916553497requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 5 Service GET_PERSONALIZED_JAVASCRIPT Total Elapsed Time (secs) 0.4099999964237213 Num requests 8 Num errors 0 Avg. Latency (secs) 0.051249999552965164requestaudit/6 12.10 16:48:00.509 Audit Request Monitor ****End Audit Report***** To change the default rotation or size of output, these can be set as configuration variables for the server: RequestAuditIntervalSeconds1 – Used for the shorter of the two summary intervals (default is 120 seconds)RequestAuditIntervalSeconds2 – Used for the longer of the two summary intervals (default is 3600 seconds)RequestAuditListDepth1 – Number of services listed for the first request audit summary interval (default is 5)RequestAuditListDepth2 – Number of services listed for the second request audit summary interval (default is 20) If you want to get more granular, you can enable 'Full Verbose Tracing' from the System Audit Information page and now you will get an audit entry for each and every service request.  >requestaudit/6 12.10 16:58:35.431 IdcServer-68 GET_USER_INFO [dUser=bob][StatusMessage=You are logged in as 'bob'.] 0.08765099942684174(secs) What's nice is it reports who executed the service and how long that particular request took.  In some cases, depending on the service, additional information will be added to the tracing relevant to that  service. >requestaudit/6 12.10 17:00:44.727 IdcServer-81 GET_SEARCH_RESULTS [dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Document%60+%29][StatusCode=0][StatusMessage=Success] 0.4696030020713806(secs) You can even go into more detail and insert any additional data into the tracing.  You simply need to add this configuration variable with a comma separated list of variables from local data to insert. RequestAuditAdditionalVerboseFieldsList=TotalRows,path In this case, for any search results, the number of items the user found is traced: >requestaudit/6 12.10 17:15:28.665 IdcServer-36 GET_SEARCH_RESULTS [TotalRows=224][dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Application%60+%29][Sta... I also recently ran into the case where services were being called from a client through RIDC.  All of the services were being executed as the same user, but they wanted to correlate the requests coming from the client to the ones being executed on the server.  So what we did was add a new field to the request audit list: RequestAuditAdditionalVerboseFieldsList=ClientToken And then in the RIDC client, ClientToken was added to the binder along with a unique value that could be traced for that request.  Now they had a way of tracing on both ends and identifying exactly which client request resulted in which request on the server.

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  • Mix metrics for June 14, 2010

    - by tim.bonnemann
    We've been busy working on a few improvements to Mix which we plan to roll out over the coming weeks. In the meantime, here are our latest community metrics once again: Registered Mix users (weekly growth) 64,769 (+0.9%) Active users (percent of total) Last 30 days: 4,682 (7.2%) Last 60 days: 8,251 (12.7%) Last 90 days: 11,936 (18.4%) Traffic (30-day) Visits: 13,674 Page views: 77,808 Twitter Followers: 3,451 List mentions: 205 User-generated content (30-day) New ideas: 29 New questions: 38 New comments: 167 Groups There are currently 1,440 Mix groups (requires login).

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  • Solution for developers wanting to run a standalone WLS 10.3.6 server against JDev 11.1.1.6.0

    - by Chris Muir
    In my previous post I discussed how to install the 11.1.1.6.0 ADF Runtimes into a standalone WLS 10.3.6 server by using the ADF Runtime installer, not the JDeveloper installer.  Yet there's still a problem for developers here because JDeveloper 11.1.1.6.0 comes coupled with a WLS 10.3.5 server.  What if you want to develop, deploy and test with a 10.3.6 server?  Have we lost the ability to integrate the IDE and the WLS server where we can run and stop the server, deploy our apps automatically the server and more? JDeveloper actually solved this issue sometime back but not many people will have recognized the feature for what it does as it wasn't needed until now. Via the Application Server Navigator you can create 2 types of connections, one to a remote "standalone WLS" and another to an "integrated WLS".  It's this second option that is useful because what we can do is install a local standalone WLS 10.3.6 server on our developer PC, then create a separate "integrated WLS" connection to the standalone server.  Then by accessing your Application's properties through the Application menu -> Application Properties -> Run -> Bind to Integration Application Server option we can choose the newly created WLS server connection to work with our application. In this way JDeveloper will now treat the new server as if it was the integrated WLS.  It will start when we run and deploy our applications, terminate it at request and so on.  Of course don't forget you still need to install the ADF Runtimes for the server to be able to work with ADF applications. Note there is bug 13917844 lurking in the Application Server Navigator for at least JDev 11.1.1.6.0 and earlier.  If you right click the new connection and select "Start Server Instance" it will often start one of the other existing connections instead (typically the original IntegratedWebLogicServer connection).  If you want to manually start the server you can bypass this by using the Run menu -> Start Server Instance option which works correctly.

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  • Will we ever lose the human touch?

    - by divya.malik
    I was at a conference two weeks ago, which was targeted to sales and marketing professionals. The discussions around the changing scenario in sales was very interesting. More and more of selling is moving to the internet- sales people are delivering more of their presentations online, or via the phone. Budget constraints and new technologies have dramatically decreased the need for face-to-face interactions. At the same time, customers are also researching for products on their own, taking the advice of peers, making up their mind, and then contacting the vendor. That takes care of more than half of the usual selling process. But humans are social animals, and because of that I believe that despite these changing trends and technologies, the need to maintain the human touch will always be necessary. One of the presenters at the conference shared this video, which stayed in my mind.

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  • EclipseLink Moxy Provider for JAX-RS and JAX-WS

    - by arungupta
    EclipseLink MOXy is a JAXB provider bundled in GlassFish 3.1.2. In addition to JAXB RI, it provides XPath Based Mapping, better support for JPA entities, native JSON binding and many other features. Learn more about MOXy and JAXB examples on their wiki. Blaise blogged about how MOXy can be leveraged to create a JAX-WS service.You just need to provide data-binding attribute in sun-jaxws.xml and then all the XPath-based mapping can be specified on JAXB beans. MOXy can also be used as JAX-RS JSON provider on server-side and client-side. How are you using MOXy in your applications ?

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  • Neuerungen bei der Spezialisierung von VADs

    - by swalker
    Ab 1. November 2011 müssen VADs (Value Added Distributors) mit einer gültigen VAD-Vereinbarung für eine Spezialisierung nicht mehr die Kundenreferenz-Anforderungen erfüllen, die im Abschnitt zu den Geschäftskriterien aufgeführt sind. Die VADs müssen jedoch auch weiterhin alle Geschäfts- und Kompetenzkriterien in der entsprechenden Knowledge Zone erfüllen, bevor Ihre Spezialisierung anerkannt wird.

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  • E-books make smart kids using Java ME mobile phones

    - by hinkmond
    Worldreader has been distributing e-books on Kindle devices to children in sub-Saharan Africa to teach the students how to read. But now, Worldreader has also created a Java ME app that helps even more students in developing countries to have access to free books. See: Reaching more students w/Java ME Here's a quote: In many African countries, 80 percent of the population owns a cell phone. Up to now, Worldreader has focused on distributing Kindles to classrooms (the organization’s founder is former Amazon exec, but by making e-books available via cell phones the organization can reach a much wider group of readers. Using technology to teach kids how to read in developing nations is a good way to use mobile devices like Java ME feature phones--a lot better than trying to slingshot cartoon angry birds at green pigs on those other platforms, doncha think? Hinkmond

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  • Collapsing Bookmarks

    - by Tim Dexter
    I said I would tackle documenting some of the new features in the 10.1.3.4.1 roll up patch I mentioned last week. With the patch you can now set the default state of bookmarks (if you create them) in your PDF outputs. If your users prefer to see them all collapsed to the base level or may be collapsed to the second level to ease navigation; whatever they need. Its another opportunity for you to look like a star! You of course need to start with a table of contents; then add the convert|copy to bookmarks command. You can then add the new collapse command to set the appropriate level in the bookmarks. <?copy-to-bookmark:?> <?collapse-bookmark:show;2?> <<< Table of Contents >>> <?end convert-to-bookmark?> The command allows you to expand or collapse the bookmarks as you need. Of course you will know how many levels you will have in the final output document. The command takes the form: <?collapse-bookmark:show|hide;level int?> Some examples <?collapse-bookmark:hide;1?> <?collapse-bookmark:hide;2?> <?collapse-bookmark:hide;3?> Sample template and data here. Dont forget you need that 10.1.3.4.1 roll up!

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  • Java Spotlight Episode 100: JavaOne 2012 Part 1

    - by Roger Brinkley
    An interview with Arun Gupta on Glassfish, Geertjan Wielenga on Netbeans, and 15 year JavaOne alumin Robert Treacy on events and happenings at JavaOne 2012. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link:  Java Spotlight Podcast in iTunes. Show Notes Events Sep 30-Oct 4, JavaONE, San Francisco Oct 3-4, Java Embedded @ JavaONE, San Francisco Oct 15-17, JAX London Oct 30-Nov 1, Arm TechCon, Santa Clara Oct 22-23, Freescale Technology Forum - Japan, Tokyo Oct 31, JFall, Netherlands Nov 2-3, JMagreb, Morocco Nov 13-17, Devoxx, Belgium Feature InterviewGlassFish Community Event will be conducted on Sep 30, 11am - 1pm. This is a fantastic opportunity for GlassFish users to meet and engage with the GlassFish Team in a casual setting.http://glassfish-event12.eventbrite.com/ Netbeans eventshttp://netbeans.dzone.com/news/meet-experts-java-ee-javafx http://netbeans.org/community/articles/javaone/2012/netbeans-day-2012.html http://netbeans.org/community/articles/javaone/2012/index.html

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  • DB Enterprise User Security Integration With Directory Services

    - by Etienne Remillon
    Gain a better understanding of how to integrate Enterprise User Security (EUS) with various Directories by attending this 1 hour Advisor Webcast!  When: July 11, 2012 at 16:00 UK / 17:00 CET / 08:00 am Pacific / 9:00 am Mountain / 11:00 am Eastern Enterprise User Security (EUS) is a DB feature to externalize, and centrally manage DB users in a directory server. The webcast will briefly introduce EUS, followed by a detailed discussion about the various directory options that are supported, including integration with Microsoft Active Directory. We'll conclude how to avoid common pitfalls deploying EUS with directory services. TOPICS WILL INCLUDE: - Understand EUS basics - Understand EUS and directory integration options - Avoid common EUS deployment mistakes Make sure to register and mark this date on your calendar! - Details and registration.

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  • A Panorama of JavaOne Latin America

    - by reza_rahman
    As you know, JavaOne Latin America 2012 was held at the Transamerica Expo Center in Sao Paulo, Brazil on December 4-6. It was a resounding success with a great vibe, excellent technical content and numerous world class speakers, both local and international. Various folks like Tori Wieldt, Steve Chin, Arun Gupta, Bruno Borges and myself looked at the conference from slightly different colored lenses. It's interesting to put them all together in a panoramatic collage: Tori wrote about the Sao Paulo Geek Bike Ride held the Saturday before the conference here (enjoy the photos and video). She also discusses the keynotes in great detail here. Steve looked at it from the viewpoint of someome instrumental to putting the event together. Read his thoughts here (he has more geek bike ride photos as well as material for his JavaFX/HTML 5 talk). Arun had a more holistic view of the conference. He covers the geek bike ride, the GlassFish party (organized by Bruno Borges), his Java EE talks, and more. Check out the cool photos as well as the technical material. Bruno provides the critical local perspective in his 7 reasons you had to be at JavaOne Latin America 2012. He discusses the OTN Lounge, the hands-on-lab, the Java community keynote, Java EE technical sessions and of course the GlassFish party! I covered the GlassFish booth, the lab and my technical sessions (as well as Sao Paulo's lively metal underground) here.

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  • Tab Sweep - Java EE wins, Prime Faces JSF, NetBeans, Jelastic for GlassFish, BeanValidation, Ewok and more...

    - by alexismp
    Recent Tips and News on Java, Java EE 6, GlassFish & more : • PrimeFaces 3.2 Final Released (primefaces.org) • Java EE wins over Spring (Bill Burke) • Customizing Components in JSF 2.0 (Mr. Bool) • Key to the Java EE 6 Platform: NetBeans IDE 7.1.x (OTN) • How to use GlassFish’s Connection Pool in Jelastic (jelastic.com) • Bean Validation 1.1 early draft 1 is out - time for feedback (Emmanuel) • Code artifacts published for Bean Validation 1.1 early draft 1 (Emmanuel) • Aprendendo Java EE 6 com GlassFish 3 e NetBeans 7.1 (Marcello) • JavaEE6 and the Ewoks (Murat)

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  • Introducing the Documentation Workflows

    - by Owen Allen
    The how-to documents  provide end to end examples of specific features, such as creating a new zone or discovering a new system. We are enhancing the individual how-tos with documents called Workflows. These workflows are each built around procedural flowcharts that show these larger and more complex tasks. The workflow indicates which how-tos or other workflows you should follow to complete a more complex process, and give you a flow for planning the execution of a process. Over the coming days I'll highlight each of these workflows, and talk about the tasks that each one guides you through.

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  • Jersey 2 Integrated in GlassFish 4

    - by arungupta
    JAX-RS 2.0 has released Early Draft 3 and Jersey 2 (the implementation of JAX-RS 2.0) released Milestone 5. Jakub reported that this milestone is now integrated in GlassFish 4 builds. The first integration has basic functionality working and leaves EJB, CDI, and Validation for the coming months. TOTD #182 explains how to get started with creating a simple Maven-based application, deploying on GlassFish 4, and using the newly introduced Client API to test the REST endpoint. GlassFish 4 contains Jersey 2 as the JAX-RS implementation. If you want to use Jersey 1.1 functionality, then Martin's blog provide more details on that. All JAX-RS 1.x functionality will be supported using standard APIs anyway. This workaround is only required if Jersey 1.x functionality needs to be accessed. Here are some pointers to follow JAX-RS 2 Specification Early Draft 3 Latest status on specification (jax-rs-spec.java.net) Latest JAX-RS 2.0 Javadocs Latest status on Jersey 2 (jersey.java.net) Latest Jersey API Javadocs Latest GlassFish 4.0 Promoted Build Follow @gf_jersey Provide feedback on Jersey 2 to [email protected] and JAX-RS specification to [email protected].

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  • Keeping Entitlements in Check

    - by Naresh Persaud
    Thanks for going the webcast on keeping entitlements in check. As a follow up, I have attached the slides to the webcast. The webcast will be available on demand shortly via IOUG.   A few key takeaways: Application security means applying both preventive and detective controls. Audit and security groups need the combination of both access certification and runtime dynamic authorization. Today, security policy is largely fragmented and brittle to change. The result is audit exposure for highly regulated applications.  By addressing the entire value chain of application security with a comprehensive platform approach, organizations can reduce the risk and improve compliance.    Ioug webcast entitlements in check View more PowerPoint from OracleIDM

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  • The Sound of Two Toilets Flushing: Constructive Criticism for Virgin Atlantic Complaints Department

    - by Geertjan
    I recently had the experience of flying from London to Johannesburg and back with Virgin Atlantic. The good news was that it was the cheapest flight available and that the take off and landing were absolutely perfect. Hence I really have no reason to complain. Instead, I'd like to offer some constructive criticism which hopefully Richard Branson will find sometime while googling his name. Or maybe someone from the Virgin Atlantic Complaints Department will find it, whatever, just want to put this information out there. Arrangement of restroom facilities. Maybe next time you design an airplane, consider not putting your toilets at a right angle right next to your rows of seats. Being able to reach, without even needing to stretch your arm, from your seat to close, yet again, a toilet door that someone, someone obviously sitting very far from the toilets, carelessly forgot to close is not an indicator of quality interior design. Have you noticed how all other airplanes have their toilets in a cubicle separated from the rows of seats? On those airplanes, people sitting in the seats near the toilets are not constantly being woken up throughout the night whenever someone enters/exits the toilet, whenever the light in the toilet is suddenly switched on, and whenever one of the toilets flushes. Bonus points for Virgin Atlantic passengers in the seats adjoining the toilets is when multiple toilets are flushed simultaneously and multiple passengers enter/exit them at the same time, a bit like an unasked for low budget musical of suddenly illuminated grumpy people in crumpled clothes. What joy that brings at 3 AM is hard to describe. Seats with extra leg room. You know how other airplanes have the seats with the extra leg room? You know what those seats tend to have? Extra leg room. It's really interesting how Virgin Atlantic's seats with extra leg room actually have no extra leg room at all. It should have been a give away, the fact that these special seats are found in the same rows as the standard seats, rather than on the cusp of real glory which is where most airlines put their extra leg room seats, with the only actual difference being that they have a slightly different color. Had you called them "seats with a different color" (i.e., almost not quite green, rather than something vaguely hinting at blue), at least I'd have known what I was getting. Picture the joy at 3 AM, rudely awakened from nightmarish slumber, partly grateful to have been released from a grayish dream of faceless zombies resembling one or two of those in a recent toilet line, by multiple adjoining toilets flushing simultaneously, while you're sitting in a seat with extra leg room that has exactly as much leg room as the seats in neighboring rows. You then have a choice of things to be sincerely annoyed about. Food from the '80's. In the '80's, airplane food came in soggy containers and even breakfast, the most important meal of the day, was a sad heap of vaguely gray colors. The culinary highlight tended to be a squashed tomato, which must have been mashed to a pulp with a brick prior to being regurgitated by a small furry animal, and there was also always a piece of immensely horrid pumpkin, as well as a slice of spongy something you'd never seen before. Sausages and mash at 6 AM on an airplane was always a heavy lump of horribleness. Thankfully, all airlines throughout the world changed from this puke inducing strategy around 1987 sometime. Not Virgin Atlantic, of course. The fatty sausages and mash are still there, bringing you flashbacks to Duran Duran, which is what you were listening to (on your walkman) the last time you saw it in an airplane. Even the golden oldie "squashed tomato attached by slime to three wet peas" is on the menu. How wonderful to have all this in a cramped seat with a long row of early morning bleariness lined up for the toilets, right at your side, bumping into your elbow, groggily, one by one, one after another, more and more, fumble-open-door-silence-flush-fumble-open-door, and on and on, while you tentatively push your fork through a soggy pile of colorless mush, fighting the urge to throw up on the stinky socks of whatever nightmarish zombie is bumping into your elbow at the time. But, then again, the plane landed without a hitch, in fact, extremely smoothly, so I'm certainly not blaming the pilots.

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  • Standards Matter: The Battle For Interoperability Continues

    - by michael.rowell
    Great Article, although it is a little dated at this point. Information Week Article Standards Matter: The Battle for Interoperability goes on Summary If you're guilty of relegating standards support to a "nice to have" feature rather than a requirement, you're part of the problem. If you want products to interoperate, be prepared to walk away if a vendor can't prove compliance. Don't be brushed off with promises of standards support "on the road map." The alternative is vendor lock-in and higher costs, including the cost of maintaining systems that don't work together. Standards bodies are imperfect and must do better. The alternative: splintered networks and broken promises. The point: "The secret sauce to a successful 'working standard' isn't necessarily IETF or another longstanding body," says Jonathan Feldman, director of IT services for the city of Asheville, N.C., and an InformationWeek Analytics contributor. "Rather, an earnest and honest effort by a group that has governance outside of a single corporation's control is what's important." In order to have true interoperability vendors as well as customers must be actively engaged in the standards process. Vendors must be willing to truly work together and not be protecting an existing product. Customers must also be willing to truly to work together and not be demanding a solution that only meets their needs but instead meets the needs of all participants. Ultimately, customers must be willing to reward vendor compliance by requiring compliance in products and services that they purchase and deploy. Managers that deploy systems without compliance to standards are only hurting themselves. Standards do matter. When developed openly and deployed compliantly standards deliver interoperability which provides solid business value.

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