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  • MySQL Connect and OurSQL Interview

    - by Keith Larson
    In the latest episode of our "Meet The MySQL Experts" podcast, I had the pleasure of being able to interview the hosts of the OurSQL podcast, Sheeri Cabral of Mozilla and Gerry Narvaja of Tokutek, about the upcoming MySQL Connect Conference.  Enjoy the podcast ! MySQL Connect Blog posts: MySQL Connect: New Keynote Announced MySQL Connect: Sessions From Users and Customers MySQL Connect: Some Fun Stuff! MySQL Connect: Replication Sessions MySQL Connect: Optimizer Sessions MySQL Connect: Focus on InnoDB Sessions Interview with Ronald Bradford about MySQL Connect Interview with Sarah Novotny about MySQL Connect Interview with Giuseppe Maxia "the datacharmer" about MySQL Connect Interview with Lenz Grimmer about MySQL Connect Plan Your MySQL Connect Conference With Schedule Builder You can check out the full program here as well as in the September edition of the MySQL newsletter. Not registered yet? You can still save US$ 300 over the on-site fee – Register Now!

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  • European Interoperability Framework - a new beginning?

    - by trond-arne.undheim
    The most controversial document in the history of the European Commission's IT policy is out. EIF is here, wrapped in the Communication "Towards interoperability for European public services", and including the new feature European Interoperability Strategy (EIS), arguably a higher strategic take on the same topic. Leaving EIS aside for a moment, the EIF controversy has been around IPR, defining open standards and about the proper terminology around standardization deliverables. Today, as the document finally emerges, what is the verdict? First of all, to be fair to those among you who do not spend your lives in the intricate labyrinths of Commission IT policy documents on interoperability, let's define what we are talking about. According to the Communication: "An interoperability framework is an agreed approach to interoperability for organisations that want to collaborate to provide joint delivery of public services. Within its scope of applicability, it specifies common elements such as vocabulary, concepts, principles, policies, guidelines, recommendations, standards, specifications and practices." The Good - EIF reconfirms that "The Digital Agenda can only take off if interoperability based on standards and open platforms is ensured" and also confirms that "The positive effect of open specifications is also demonstrated by the Internet ecosystem." - EIF takes a productive and pragmatic stance on openness: "In the context of the EIF, openness is the willingness of persons, organisations or other members of a community of interest to share knowledge and stimulate debate within that community, the ultimate goal being to advance knowledge and the use of this knowledge to solve problems" (p.11). "If the openness principle is applied in full: - All stakeholders have the same possibility of contributing to the development of the specification and public review is part of the decision-making process; - The specification is available for everybody to study; - Intellectual property rights related to the specification are licensed on FRAND terms or on a royalty-free basis in a way that allows implementation in both proprietary and open source software" (p. 26). - EIF is a formal Commission document. The former EIF 1.0 was a semi-formal deliverable from the PEGSCO, a working group of Member State representatives. - EIF tackles interoperability head-on and takes a clear stance: "Recommendation 22. When establishing European public services, public administrations should prefer open specifications, taking due account of the coverage of functional needs, maturity and market support." - The Commission will continue to support the National Interoperability Framework Observatory (NIFO), reconfirming the importance of coordinating such approaches across borders. - The Commission will align its internal interoperability strategy with the EIS through the eCommission initiative. - One cannot stress the importance of using open standards enough, whether in the context of open source or non-open source software. The EIF seems to have picked up on this fact: What does the EIF says about the relation between open specifications and open source software? The EIF introduces, as one of the characteristics of an open specification, the requirement that IPRs related to the specification have to be licensed on FRAND terms or on a royalty-free basis in a way that allows implementation in both proprietary and open source software. In this way, companies working under various business models can compete on an equal footing when providing solutions to public administrations while administrations that implement the standard in their own software (software that they own) can share such software with others under an open source licence if they so decide. - EIF is now among the center pieces of the Digital Agenda (even though this demands extensive inter-agency coordination in the Commission): "The EIS and the EIF will be maintained under the ISA Programme and kept in line with the results of other relevant Digital Agenda actions on interoperability and standards such as the ones on the reform of rules on implementation of ICT standards in Europe to allow use of certain ICT fora and consortia standards, on issuing guidelines on essential intellectual property rights and licensing conditions in standard-setting, including for ex-ante disclosure, and on providing guidance on the link between ICT standardisation and public procurement to help public authorities to use standards to promote efficiency and reduce lock-in.(Communication, p.7)" All in all, quite a few good things have happened to the document in the two years it has been on the shelf or was being re-written, depending on your perspective, in any case, awaiting the storms to calm. The Bad - While a certain pragmatism is required, and governments cannot migrate to full openness overnight, EIF gives a bit too much room for governments not to apply the openness principle in full. Plenty of reasons are given, which should maybe have been put as challenges to be overcome: "However, public administrations may decide to use less open specifications, if open specifications do not exist or do not meet functional interoperability needs. In all cases, specifications should be mature and sufficiently supported by the market, except if used in the context of creating innovative solutions". - EIF does not use the internationally established terminology: open standards. Rather, the EIF introduces the notion of "formalised specification". How do "formalised specifications" relate to "standards"? According to the FAQ provided: The word "standard" has a specific meaning in Europe as defined by Directive 98/34/EC. Only technical specifications approved by a recognised standardisation body can be called a standard. Many ICT systems rely on the use of specifications developed by other organisations such as a forum or consortium. The EIF introduces the notion of "formalised specification", which is either a standard pursuant to Directive 98/34/EC or a specification established by ICT fora and consortia. The term "open specification" used in the EIF, on the one hand, avoids terminological confusion with the Directive and, on the other, states the main features that comply with the basic principle of openness laid down in the EIF for European Public Services. Well, this may be somewhat true, but in reality, Europe is 30 year behind in terminology. Unless the European Standardization Reform gets completed in the next few months, most Member States will likely conclude that they will go on referencing and using standards beyond those created by the three European endorsed monopolists of standardization, CEN, CENELEC and ETSI. Who can afford to begin following the strict Brussels rules for what they can call open standards when, in reality, standards stemming from global standardization organizations, so-called fora/consortia, dominate in the IT industry. What exactly is EIF saying? Does it encourage Member States to go on using non-ESO standards as long as they call it something else? I guess I am all for it, although it is a bit cumbersome, no? Why was there so much interest around the EIF? The FAQ attempts to explain: Some Member States have begun to adopt policies to achieve interoperability for their public services. These actions have had a significant impact on the ecosystem built around the provision of such services, e.g. providers of ICT goods and services, standardisation bodies, industry fora and consortia, etc... The Commission identified a clear need for action at European level to ensure that actions by individual Member States would not create new electronic barriers that would hinder the development of interoperable European public services. As a result, all stakeholders involved in the delivery of electronic public services in Europe have expressed their opinions on how to increase interoperability for public services provided by the different public administrations in Europe. Well, it does not take two years to read 50 consultation documents, and the EU Standardization Reform is not yet completed, so, more pragmatically, you finally had to release the document. Ok, let's leave some of that aside because the document is out and some people are happy (and others definitely not). The Verdict Considering the controversy, the delays, the lobbying, and the interests at stake both in the EU, in Member States and among vendors large and small, this document is pretty impressive. As with a good wine that has not yet come to full maturity, let's say that it seems to be coming in in the 85-88/100 range, but only a more fine-grained analysis, enjoyment in good company, and ultimately, implementation, will tell. The European Commission has today adopted a significant interoperability initiative to encourage public administrations across the EU to maximise the social and economic potential of information and communication technologies. Today, we should rally around this achievement. Tomorrow, let's sit down and figure out what it means for the future.

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  • Undeploying Apps Running JDev 11g WLS

    - by Christian David Straub
    Guest post from Jeanne Waldman:I was running my application in JDeveloper when I noticed log messages in the console for a different application, let's call it OldApp. I stopped and started the my application server, the WLS server, re-ran my application, and still I'd see messages for OldApp. I shut down JDeveloper, restarted, and still when I ran my application, I'd see the OldApp's messages   Well, it turns out that at some point in time the OldApp was not properly undeployed. To really stop OldApp, I had to:   Go to http://127.0.0.1:7101/console.   This deployed the console app where you configure WLS. By default the login credentials are:   username: weblogic password: weblogic1 I clicked on Deployments and I saw that OldApp was still running. I selected the checkbox next to OldApp and clicked on the Stop -> Force Stop Now.  Now when I run my application, I do not see the OldApp log messages.

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  • Using the JRockit Flight Recorder as an Exception Profiler.

    - by Marcus Hirt
    There is a lot of new data points in the JRockit Flight Recorder compared to the data available in the old JRA. One set of data deals with exceptions and where they are thrown. In JRA, it was possible to tell how many exceptions were thrown, but it was not possible to determine from where they were thrown. Here is how to do a recording with exception profiling enabled from JRockit Mission Control. 1. Right click on the JVM to profile, select Start Flight Recording. 2. Select the Profiling with Exceptions template.   3. Wait for the recording to finish. The count down for the time left will show in the Flight Recorder Control view. 4. When done the recording will automatically be downloaded and displayed. To show the exceptions, go to the Code | Exceptions tab.

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  • JavaOne 2012 - The Power of Java 7 NIO.2

    - by Sharon Zakhour
    At JavaOne 2012, Mohamed Taman of e-finance gave a presentation highlighting the power of NIO.2, the file I/O APIs introduced in JDK 7. He shared information on how to get the most out of NIO.2, gave tips on migrating your I/O code to NIO.2, and presented case studies. The File I/O (featuring NIO.2) lesson in the Java Tutorials has extensive coverage of NIO.2 and includes the following topics: Managing Metadata Walking the File Tree Finding Files, including information on using PatternMatcher and globs. Watching a Directory for Changes Legacy File I/O Code includes information on migrating your code. From the conference session page, you can watch the presentation or download the materials.

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  • BIEE Answer Parameter Passing

    - by Tim Dexter
    A little off BIP topic today but I spent some time researching how to pass parameters between Answer reports and knocked up a document for a client this morning and thought, what the heck someone might find it useful. If you have a source Answer request and you want to link to another Answer in another subject area and pass values to the target request, read this.

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  • Calendário de Formação OPN

    - by Claudia Costa
    Está disponível a versão actualizada do Calendário de Formação que pode aceder clicando no seguinte link:  Calendário OPN - versão Dezembro 2010Nota: Estão ainda por confirmar as datas de alguns eventos, as mesmas serão acrescentadas oportunamente. Mantenha-se atento às últimas atualizações do calendário que vão sendo publicadas no Blogue e inscreva-se!  --------------------------------------------- Para mais informação e inscrições contacte Claudia Costa - Tel. 214235027

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  • Take Steps to Mitigate the Threat of Insiders

    - by Troy Kitch
    Register now for our upcoming Feb 23 Webcast The Insider Threat, Understand and Mitigate Your Risks. Insiders, by virtue of legitimate access to their organizations' information and IT infrastructure, pose a significant risk to employers. Employees, motivated by financial problems, greed, revenge, the desire to obtain a business advantage, or the wish to impress a new employer, have stolen confidential data, proprietary information, or intellectual property from their employers. Since this data typically resides in databases, organizations need to consider a database security defense in depth approach that takes into account preventive and detective controls to protect their data against abuse by insiders. Register now and learn about: Actual cases of insider cyber crimes Three primary types of insider cyber crimes: IT sabotage, theft of intellectual property (e.g. trade secrets), and employee fraud Lack of controls around data that allow these crimes to be successful Solutions to help secure data and database infrastructure

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  • Doing two Declarative Operations with One Button

    - by shay.shmeltzer
    You can file the below video under "things that get asked on OTN a lot". With ADF it is very easy to drag an operation to a page to create a button that activate it. But what if you want a single button to invoke two operations? For example have a button that does a "Delete" as well as a "Commit". The way to do it is to add an action binding, and then overwrite the button function in a backing bean to call the additional action. The nice thing is that JDeveloper will create all the binding code for you in the backing bean - all you need to do is duplicate it. Here is a quick demo:

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  • F# in ASP.NET, mathematics and testing

    - by DigiMortal
    Starting from Visual Studio 2010 F# is full member of .NET Framework languages family. It is functional language with syntax specific to functional languages but I think it is time for us also notice and study functional languages. In this posting I will show you some examples about cool things other people have done using F#. F# and ASP.NET As I am ASP/ASP.NET MVP I am – of course – interested in how people use different languages and technologies with ASP.NET. C# MVP Tomáš Petrícek writes about developing ASP.NET MVC applications using F#. He also shows how to use LINQ To SQL in F# (using F# PowerPack) and provides sample solution and Visual Studio 2010 template for F# MVC web applications. You may also find interesting how you can create controllers in F#. Excellent work, Tomáš! Vladimir Matveev has interesting example about how to use F# and ApplicationHost class to process ASP.NET requests ouside of IIS. This is simple and very straight-forward example and I strongly suggest you to take a look at it. Very cool example is project Strom in Codeplex. Storm is web services testing tool that is fully written on F#. Take a look at this site because Codeplex offers also source code besides binaries. Math Functional languages are strong in fields like mathematics and physics. When I wrote my C# example about BigInteger class I found out that recursive version of Fibonacci algorithm in C# is not performing well. In same time I made same experiment on F# and in F# there were no performance problems with recursive version. You can find F# version of Fibonacci algorithm from Bob Palmer’s blog posting Fibonacci numbers in F#. Although golden spiral is useful for solving many problems I looked for some practical code example and found one. Kean Walmsley published in his Through the Interface blog very interesting posting Creating Fibonacci spirals in AutoCAD using F#. There are also other cool examples you may be interested in. Using numerical components by Extreme Optimization  it is possible to make some numerical integration (quadrature method) using F# (also C# example is available). fsharp.it introduces factorials calculation on F#. Robert Pickering has made very good work on programming The Game of Life in Silverlight and F# – I definitely suggest you to try out this example as it is very illustrative too. Who wants something more complex may take a look at Newton basin fractal example in F# by Jonathan Birge. Testing After some searching and surfing I found out that there is almost everything available for F# to write tests and test your F# code. FsCheck - FsCheck is a port of Haskell's QuickCheck. Important parts of the manual for using FsCheck is almost literally "adapted" from the QuickCheck manual and paper. Any errors and omissions are entirely my responsibility. FsTest - This project is designed to Language Oriented Programming constructs around unit testing and behavior testing in F#. The goal of this project is to create a Domain Specific Language for testing F# code in a way that makes sense for functional programming. FsUnit - FsUnit makes unit-testing with F# more enjoyable. It adds a special syntax to your favorite .NET testing framework. xUnit.NET - xUnit.net is a developer testing framework, built to support Test Driven Development, with a design goal of extreme simplicity and alignment with framework features. It is compatible with .NET Framework 2.0 and later, and offers several runners: console, GUI, MSBuild, and Visual Studio integration via TestDriven.net, CodeRush Test Runner and Resharper. It also offers test project integration for ASP.NET MVC. Getting started Well, as a first thing you need Visual Studio 2010. Then take a look at these resources: F# samples @ MSDN Microsoft F# Developer Center @ MSDN F# Language Reference @ MSDN F# blog F# forums Real World Functional Programming: With Examples in F# and C# (Amazon) Happy F#-ing! :)

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  • You do not need a separate SQL Server license for a Standby or Passive server - this Microsoft White Paper explains all

    - by tonyrogerson
    If you were in any doubt at all that you need to license Standby / Passive Failover servers then the White Paper “Do Not Pay Too Much for Your Database Licensing” will settle those doubts. I’ve had debate before people thinking you can only have a single instance as a standby machine, that’s just wrong; it would mean you could have a scenario where you had a 2 node active/passive cluster with database mirroring and log shipping (a total of 4 SQL Server instances) – in that set up you only need to buy one physical license so long as the standby nodes have the same or less physical processors (cores are irrelevant). So next time your supplier suggests you need a license for your standby box tell them you don’t and educate them by pointing them to the white paper. For clarity I’ve copied the extract below from the White Paper. Extract from “Do Not Pay Too Much for Your Database Licensing” Standby Server Customers often implement standby server to make sure the application continues to function in case primary server fails. Standby server continuously receives updates from the primary server and will take over the role of primary server in case of failure in the primary server. Following are comparisons of how each vendor supports standby server licensing. SQL Server Customers does not need to license standby (or passive) server provided that the number of processors in the standby server is equal or less than those in the active server. Oracle DB Oracle requires customer to fully license both active and standby servers even though the standby server is essentially idle most of the time. IBM DB2 IBM licensing on standby server is quite complicated and is different for every editions of DB2. For Enterprise Edition, a minimum of 100 PVUs or 25 Authorized User is needed to license standby server.   The following graph compares prices based on a database application with two processors (dual-core) and 25 users with one standby server. [chart snipped]  Note   All prices are based on newest Intel Xeon Nehalem processor database pricing for purchases within the United States and are in United States dollars. Pricing is based on information available on vendor Web sites for Enterprise Edition. Microsoft SQL Server Enterprise Edition 25 users (CALs) x $164 / CAL + $8,592 / Server = $12,692 (no need to license standby server) Oracle Enterprise Edition (base license without options) Named User Plus minimum (25 Named Users Plus per Core) = 25 x 2 = 50 Named Users Plus x $950 / Named Users Plus x 2 servers = $95,000 IBM DB2 Enterprise Edition (base license without feature pack) Need to purchase 125 Authorized User (400 PVUs/100 PVUs = 4 X 25 = 100 Authorized User + 25 Authorized Users for standby server) = 125 Authorized Users x $1,040 / Authorized Users = $130,000  

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  • Something to add to your library...

    - by werner.de.gruyter
    There is a new book in town: The Grid Control Handbook. Featuring an in-depth discussion of what Grid Control is and what Grid Control can do for your IT environment. It starts right at the beginning, and guides you through the all steps of a typical deployment: From the planning phase, to installing, to the strengthening of the environment and finally (most importantly) the maintenance and daily-use of the product. And there are quite a few tips, tricks, workshops and best practices along the way to help you with some very practical day-to-day challenges. For all those using Grid Control, something definitely worth checking out!

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  • SQL Developer: Describe versus Ctrl+Click to Open Database Objects

    - by thatjeffsmith
    In yesterday’s post I talked about you could use SQL Developer’s Describe (SHIFT+F4) to open a PL/SQL Package at your cursor. You might get an error if you try to describe this… If you actually try to describe the package as you see it in the above screenshot, you’ll get an error: Doh! I neglected to say in yesterday’s post that I was highlighting the package name before I hit SHIFT+F4. This works just fine, but it will work even better in our next release as we’ve fixed this issue. Until then, you can also try the Ctrl+Hover with your mouse. For PL/SQL calls you can open the source immediately based on what you’re hovering over with your mouse cursor. You could try this with “dbms_output.put_line(” too Ctrl+Click, It’s not just for PL/SQL If you don’t like the floating describe windows you get when you do a SHIFT+F4 on a database object, the ctrl+click will work too. Instead of opening a normal ‘hover’ panel, you’ll be taken directly to the object editor for that table, view, etc. Go ahead and try it right now. Paste this into your worksheet, then ctrl+click with your mouse over the table name: select * from scott.emp And now you know, the rest of the story.

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  • JCP EC Nominations and Meet the Candidates Call

    - by heathervc
    The Nominations period for the 2012 JCP EC Elections closes tomorrow, 11 October at midnight pacific time.  Eligible JCP Members (all current JSPA 2 signers) may nominate themselves.  You will need your Elections credentials to complete the nomination, which were sent to the primary contacts of all eligible JCP Members via email last week. This year all ratified (there are 4 proposed ratified candidates) and elected (there are 7 candidates so far) will appear on one ballot; the top 2 candidates will win elected seats. This year, the selected EC Members will serve a single year term.  Following the 2012 Elections, there will be one merged EC (approved through JSR 355), and a new JCP version, JCP 2.9 will be in effect.  In 2013, all EC members will stand for election to complete the merge process described in the JCP 2.9 process document. All of the candidates' nominations materials are now available. The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are:  Cisco Systems, CloudBees, Giuseppe Dell'Abate, London Java Community, MoroccoJUG, Software AG, and Zero Turnaround. Next week, 18 October, we will hold an open teleconference for the Java Community to meet the candidates and ask questions regarding their nomination.  We hope you will be able to participate in the call.  Should the time be inconvenient, a recording will be made available for download, and candidate questions may be posted on this blog entry or sent to [email protected]. Topic: Meet the EC Candidates Date: Thursday, October 18, 2012 Time: 9:30 am, Pacific Daylight Time (San Francisco, GMT-07:00) Meeting Number: 807 818 225 Meeting Password: MeetEC ------------------------------------------------------- To join the online meeting (Now from mobile devices) ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&RT=MiM0 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: MeetEC 4. Click "Join". To view in other time zones or languages, please click the link: https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&ORT=MiM0 ------------------------------------------------------- To join the audio conference only -------------------------------------------------------     +1 (866) 682-4770     Outside the US: global access numbers  https://www.intercallonline.com/portlets/scheduling/viewNumbers/listNumbersByCode.do?confCode=6279803 or +1 (408) 774-4073     Conference code: 9454597     Security code: JCPEC (52732)------------------------------------------------------- For assistance ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/mc 2. On the left navigation bar, click "Support".

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  • Finally home - and something fully off topic

    - by Mike Dietrich
    Arrived at Munich Pasing last night at 0:50am ... finally :-) On Sunday I've left the Dylan Hotel in Dublin (thanks to the staff there as well: you were REALLY helpful!!) around 7:30pm to go to the port - and came home on Tuesday morning 1:15am. So all together 29:45hrs door-to-door - not bad for nearly 2000km just relying on public transport. And could have been faster if there were seats in ealier TGV's left. But I don't complain at all ;-) Just checked the website of Dublin Airport - it says currently: 17.00pm: Latest on flight disruptions at Dublin Airport The IAA have advised us that based on the latest Volcanic Ash Advisory Centre London Dublin Airport will remain closed for all inbound and outbound commercial flights until 20.00hours. This effectively means that no flights will land or take off at Dublin Airport until then. A further update will be posted this afternoon. When traveling I have always my iPod with me. It has gotten a bit old now (I think I've bought it 3 years ago in November 2007) but it has a 160GB hard disk in it so it fits most of my music collection (not the entire collection anymore as I'm currently re-riping everything to Apple Lossless because at least for my ears it makes a big difference - but I listen to good ol' vinyl as well ...and I don't download compressed music ;-) ). The battery of my little travel companion is still good for more than 20 hours consistent music playback - and there was a band from Texas being in my ears most of the whole journey called Midlake. I haven't heard of them before until I asked a lady at a Munich store some few weeks ago what she's playing on the speakers in the shop. She was amazed and came back with the CD cover but I hesitated to buy it as I always want to listen the tunes before - and at this day I had no time left to do so. But in Dublin I had a bit of spare time on Saturday and I always enter record stores - and the Tower Records was the sort of store I really enjoy and so I've spent there nearly two hours - leaving with 3 Midlake CDs in my bag. So if you are interested just listen those tunes which may remind some people on Fleetwood Mac: As I said in the title, fully off topic ;-)

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  • Simple tips to design a Customer Journey Map

    - by Isabel F. Peñuelas
    “A model can abstract to a level that is comprehensible to humans, without getting lost in details.” -The Unified Modeling Language Reference Manual. Inception using Post-it, StoryBoards, Lego or Mindmaping Techniques The first step in a Customer Experience project is to describe customer interactions creating a customer journey map. Modeling is never easy, so to succeed on this effort, it is very convenient that your CX´s team have some “abstract thinking” skills. Besides is very helpful to consult a Business Service Design offered by an Interactive Agency to lead your inception process. Initially, you may start by a free discussion using post-it cards; storyboards; even lego or any other brainstorming technique you like. This will help you to get your mind into the path followed by the customer to purchase your product or to consume any business service you actually offer to your customers, or plan to offer in the near future. (from www.servicedesigntools.org) Colorful Mind Maps are very useful to document and share meeting ideas. Some Mind Maps software providers as ThinkBuzzan provide trial versions, and you will find more mindmapping options on this post by Mashable. Finally to produce a quick one, I do recommend Wise, an entirely online mindmaping service. On my view the best results in terms of communication will always come for an artistic hand-made drawing. Customer Experience Mind Map Example Making your first Customer Journey Map To add some more formalization to your thoughts, there is a wide offering for designing Customer Journey Maps. A Customer Map can be represented as an oriented graph in which another follows each step. The one below is the most simple Customer Journey you can draw. Nothing more than a couple of pictures, numbers and lines to design the customer steps sequence in the purchase process. Very simple Customer Journey for Social Mobile Shopping There are a lot of Customer Journey templates much more sophisticated available  in the Web using a variety of styles, as per example this one with a focus on underlining emotional experience, or this other worksheet template. Representing different interaction devices on the vertical axis, and touchpoints / requirements and existing gaps horizontally  is today´s most common format for Customer Journeys. From Customer Journey Maps to CX Technology Adoption Plans Once you have your map ready, you can start to identify the IT infrastructure requirements for your CXProject. By analyzing customer problems and improvement opportunities with maps, you will then identify the technology gaps and the new investment requirements in your IT infrastructure. Deeping step by step from the more abstract to the more concrete is the best guarantee to take the right IT investment decisions.  ¡Remember to keep your initial customer journey safe on your pocket in every one of your CX´s project meetings- that´s you map to success!

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  • GlassFish Clustering with DCOM on Windows

    - by ByronNevins
    DCOM - Distributed COM, a Microsoft protocol for communicating with Windows machines. Why use DCOM? In GlassFish 3.1 SSH is used as the standard way to run commands on remote nodes for clustering.  It is very difficult for users to get SSH configured properly on Windows.  SSH does not come with Windows so we have to depend on third party tools.  And then the user is forced to install and configure these tools -- which can be tricky. DCOM is available on all supported platforms.  It is built-in to Windows. The idea is to use DCOM to communicate with remote Windows nodes.  This has the huge advantage that the user has to do minimal, if any, configuration on the Windows nodes. Implementation HighlightsTwo open Source Libraries have been added to GlassFish: Jcifs – a SAMBA implementation in Java J-interop – A Java implementation for making DCOM calls to remote Windows computers.   Note that any supported platform can use DCOM to work with Windows nodes -- not just Windows.E.g. you can have a Linux DAS work with Windows remote instances.All existing SSH commands now have a corresponding DCOM command – except for setup-ssh which isn’t needed for DCOM.  validate-dcom is an all new command. New DCOM Commands create-node-dcom delete-node-dcom install-node-dcom list-nodes-dcom ping-node-dcom uninstall-node-dcom update-node-dcom validate-dcom setup-local-dcom (This is only available via Update Center for GlassFish 3.1.2) These commands are in-place in the trunk (4.0).  And in the branch (3.1.2) Windows Configuration Challenges There are an infinite number of possible configurations of Windows if you look at it as a combination of main release, service-pack, special drivers, software, configuration etc.  Later versions of Windows err on the side of tightening security be default.  This means that the Windows host may need to have configuration changes made.These configuration changes mostly need to be made by the user.  setup-local-dcom will assist you in making required changes to the Windows Registry.  See the reference blogs for details. The validate-dcom Command validate-dcom is a crucial command.  It should be run before any other commands.  If it does not run successfully then there is no point in running other commands.The validate-dcom command must be used from a DAS machine to test a different Windows machine.  If  validate-dcom runs successfully you can be confident that all the DCOM commands will work.  Conversely, the opposite is also true:  If validate-dcom fails, then no DCOM commands will work. What validate-dcom does Verify that the remote host is not the local machine. Resolves the remote host name Checks that the remote DCOM port is being listened on (135, 139) Checks that the remote host’s File Sharing is enabled (port 445) It copies a file (a script) to the remote host to verify that SAMBA is working and authorization is correct It runs a script that it copied on-the-fly to the remote host. Tips and Tricks The bread and butter commands that use DCOM are existing commands like create-instance, start-instance etc.   All of the commands that have dcom in their name are for dealing with the actual nodes. The way the software works is to call asadmin.bat on the remote machine and run a command.  This means that you can track these commands easily on the remote machine with the usual tools.  E.g. using AS_LOGFILE, looking at log files, etc.  It’s easy to attach a debugger to the remote asadmin process, “just in time”, if necessary. How to debug the remote commands:Edit the asadmin.bat file that is in the glassfish/bin folder.  Use glassfish/lib/nadmin.bat in GlassFish 4.0+Add these options to the java call:-Xdebug -Xrunjdwp:transport=dt_socket,server=y,suspend=y,address=1234  Now if you run, say start-instance on DAS, you can attach your debugger, at your leisure, to the remote machines port 1234.  It will be running start-local-instance and patiently waiting for you to attach.

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  • SQL Developer Debugging, Watches, Smart Data, & Data

    - by thatjeffsmith
    After presenting the SQL Developer PL/SQL debugger for about an hour yesterday at KScope12 in San Antonio, my boss came up and asked, “Now, would you really want to know what the Smart Data panel does?” Apparently I had ‘made up’ my own story about what that panel’s intent is based on my experience with it. Not good Jeff, not good. It was a very small point of my presentation, but I probably should have read the docs. The Smart Data tab displays information about variables, using your Debugger: Smart Data preferences. You can also specify these preferences by right-clicking in the Smart Data window and selecting Preferences. Debugger Smart Data Preferences, control number of variables to display The Smart Data panel auto-inspects the last X accessed variables. So if you have a program with 26 variables, instead of showing you all 26, it will just show you the last two variables that were referenced in your program. If you were to click on the ‘Data’ debug panel, you’ll see EVERYTHING. And if you only want to see a very specific set of values, then you should use Watches. The Smart Data Panel As I step through the code, the variables being tracked change as they are referenced. Only the most recent ones display. This is controlled by the ‘Maximum Locations to Remember’ preference. Step through the code, see the latest variables accessed The Data Panel All variables are displayed. Might be information overload on large PL/SQL programs where you have many dozens or even hundreds of variables to track. Shows everything all the time Watches Watches are added manually and only show what you ask for. Data on Demand – add a watch to track a specific variable Remember, you can interact with your data If you want to do more than just watch, you can mouse-right on a data element, and change the value of the variable as the program is running. This is one of the primary benefits to debugging over using DBMS_OUTPUT to track what’s happening in your program. Change the values while the program is running to test your ‘What if?’ scenarios

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  • Knowledge Pathways Designer - Recommended Settings

    - by ted.henson
    The General page of the Options dialog box contains the application preferences for Knowledge Pathways Designer. It is recommended that you leave certain settings as they are, unless you have a specific reason for changing them. The following are a few of the settings on the General page with an explanation of the recommended setting. They are in the order they appear on the page: Allow version 2.0 style links: This option should remain disabled unless you were using content that was created using version 2.0 of Knowledge Pathways and you want the same linking functionality that existed in that version 2.0. This feature enables you to reuse parts of titles that contain no AUs. However, keep in mind that this type of link is not a true link, but a cross between a copy and a link. To create a 2.0 style link, you drag and drop sections between titles. You can only create 2.0 style links to sections that belong to the Title AU. When creating a version 2.0 style link, your mouse pointer will change to indicate a 2.0 link is being created. Confirm deletion of outline items and Confirm deletion of titles: It is recommended that these options remain enabled to avoid deleting something by accident. Display tracking data loss warning when opening a published title: It recommended that this option be enabled so you will receive the warning message when you open the development copy of a title, reminding you of the implications of your changes. ulCopy files when converting a Section to an Assignable Unit: This option should remain enabled unless you have a specific reason for not copying the files. If this is disabled, you will (in effect) lose your content files upon converting because they will not be copied to the new AU directory on the content root. In this case, you would need to use Windows Explorer to copy your files manually. Working with Spelling Options All of the spelling options are enabled by default. Your design team can review these options to determine if you want to make changes, depending upon your specific needs. Understanding Dictionary Options You should leave the dictionary options as they are, unless you have a specific reason for changing them. While you can delete the user (customizable) dictionary, doing so is not recommended. Setting Check In/Check Out Options The ability to check in and check out titles and AUs will impact the efficiency of your design team. Decide what your check in and check out processes are before you start developing titles. The Check In/Check Out page of the Options dialog box contains two options that affect what happens when you open a title using the Open Title dialog box. Both of these options are enabled by default and are described below: Check Out for editing enabled: This option ensures that the Check Out for editing option will be selected when you open the development copy of a title from the Open Title dialog box. If this option is disabled, you must select the Check Out for editing option every time you want to check out a title for editing. Attempt to Check Out for entire branch: When this option is enabled, Designer checks out the selected title and all AUs and sections that are part of that title, provided they are available for check out. If this option is disabled, you will only check out the Title AU and anything that belongs to that Title AU (e.g., sections, questions, etc.), but not other AUs. The Check In/Check Out page of the Options dialog box also contains options that control what happens when you close a title. You can choose one option in the Check In when Closing a Title area. The option selected is a matter of preference and you should determine which option is most appropriate for your design team.

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  • JavaFX, Google Maps, and NetBeans Platform

    - by Geertjan
    Thanks to a great new article by Rob Terpilowski, and other work and research he describes in that article, it's now trivial to introduce a map component to a NetBeans Platform application. Making use of the GMapsFX library, as described in Rob's article, which provides a JavaFX API for Google Maps, you can very quickly knock this application together. Click to enlarge the image. Here's all the code (from Rob's article): @TopComponent.Description( preferredID = "MapTopComponent", persistenceType = TopComponent.PERSISTENCE_ALWAYS ) @TopComponent.Registration(mode = "editor", openAtStartup = true) @ActionID(category = "Window", id = "org.map.MapTopComponent") @ActionReference(path = "Menu/Window" /*, position = 333 */) @TopComponent.OpenActionRegistration( displayName = "#CTL_MapWindowAction", preferredID = "MapTopComponent" ) @NbBundle.Messages({ "CTL_MapWindowAction=Map", "CTL_MapTopComponent=Map Window", "HINT_MapTopComponent=This is a Map window" }) public class MapWindow extends TopComponent implements MapComponentInitializedListener { protected GoogleMapView mapComponent; protected GoogleMap map; private static final double latitude = 52.3667; private static final double longitude = 4.9000; public MapWindow() { setName(Bundle.CTL_MapTopComponent()); setToolTipText(Bundle.HINT_MapTopComponent()); setLayout(new BorderLayout()); JFXPanel panel = new JFXPanel(); Platform.setImplicitExit(false); Platform.runLater(() -> { mapComponent = new GoogleMapView(); mapComponent.addMapInializedListener(this); BorderPane root = new BorderPane(mapComponent); Scene scene = new Scene(root); panel.setScene(scene); }); add(panel, BorderLayout.CENTER); } @Override public void mapInitialized() { //Once the map has been loaded by the Webview, initialize the map details. LatLong center = new LatLong(latitude, longitude); MapOptions options = new MapOptions(); options.center(center) .mapMarker(true) .zoom(9) .overviewMapControl(false) .panControl(false) .rotateControl(false) .scaleControl(false) .streetViewControl(false) .zoomControl(false) .mapType(MapTypeIdEnum.ROADMAP); map = mapComponent.createMap(options); //Add a couple of markers to the map. MarkerOptions markerOptions = new MarkerOptions(); LatLong markerLatLong = new LatLong(latitude, longitude); markerOptions.position(markerLatLong) .title("My new Marker") .animation(Animation.DROP) .visible(true); Marker myMarker = new Marker(markerOptions); MarkerOptions markerOptions2 = new MarkerOptions(); LatLong markerLatLong2 = new LatLong(latitude, longitude); markerOptions2.position(markerLatLong2) .title("My new Marker") .visible(true); Marker myMarker2 = new Marker(markerOptions2); map.addMarker(myMarker); map.addMarker(myMarker2); //Add an info window to the Map. InfoWindowOptions infoOptions = new InfoWindowOptions(); infoOptions.content("<h2>Center of the Universe</h2>") .position(center); InfoWindow window = new InfoWindow(infoOptions); window.open(map, myMarker); } } Awesome work Rob, will be useful for many developers out there.

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  • Java Champion Jorge Vargas on Extreme Programming, Geolocalization, and Latin American Programmers

    - by Janice J. Heiss
    In a new interview, up on otn/java, titled “An Interview with Java Champion Jorge Vargas,” Jorge Vargas, a leading Mexican developer, discusses the process of introducing companies to Enterprise JavaBeans through the application of Extreme Programming. Among other things, he gives workshops about building code with agile techniques and creates a master project to build all apps based on Scrum, XP methods and Kanban. He focuses on building core components such as security, login, and menus. Vargas remarks, “This may sound easy, but it’s not—the process takes months and hundreds of hours, but it can be controlled, and with small iterations, we can translate customer requirements and problems of legacy systems to the new system.” In regard to his work with geolocalization, he says: “We have launched a beta program of Yumbling, a geolocalization-based app, with mobile clients for BlackBerry, iPhone, Android, and Nokia, with a Web interface. The first challenge was to design a simple universal mechanism providing information to all clients and to minimize maintenance provision to them. I try not to generalize a lot—to avoid low performance or misunderstanding in processing data. We use the latest Java EE technology—during the last five years, I’ve taught people how to use Java EE efficiently.” Check out the interview here.

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  • Venezuela's Highly Inflationary Economy Means Changes to Financial Statements

    - by Theresa Hickman
    This is a bit of an esoteric topic, but given the number of U.S. Companies (particularly oil companies) that operate and have subsidiaries in Venezuela, I think it is worthy of an honorable mention. As you may or may not know, Venezuela's currency has had some changes over the years. In 2008, the Venezuelan Bolivar became the Bolivar Fuerte which dropped three zeros. So Bs.10,000 became Bs.F.10 and all their bills and coins were changed to reflect this. Then on Jan. 8, 2010, the government devalued the currency by 100%. The conversion from VEF to USD dropped from 2.15 to 4.30. (I always wanted to visit Venezuela; I guess it's time to book my vacation). The SEC recently labeled Venezuela a highly inflationary economy. This means that US companies with investments/subsidiaries in Venezuela will need to apply highly inflationary accounting rules starting on Jan. 1, 2010. In addition, companies need to make more detailed disclosures when the Venezuelan reported balances differ from the actual US dollar denominated balances. In a nut shell, if you formerly used translation, then starting Jan 1 of this year, you must now use remeasurement (or temporal method) to restate your Venezuelan entity's financial statements. See ASC topic 830, Foreign Currency Matters, which states that "[t]he financial statements of a foreign entity in a highly inflationary economy shall be remeasured as if the functional currency were the reporting currency." For you non-accountants that I haven't bored and are still reading at this point, the reason why the SEC is doing this is to ensure financial statements are presented as accurately as possible. Hyperinflationary economies have volatile currencies, such as Venezuela (it's not every day a currency devalues 100% overnight) which can distort financial statements if the local currency (Venezuelan Bolivar Fuerte) is used as the functional currency. To make financial statements more accurate, the reporting currency of the U.S. parent (US dollars) should be used as the functional currency. FASB.orgactually has a nice write-up on this.

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