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Search found 13 results on 1 pages for 'techsupport'.

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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• Need a Company to Fix My Plesk & IIS on windows 2008 [SOLVED]

  - by DevCompany

  Hello: I need to know a name of a company to fix my server install and get my sites running again. Windows 2008 IIS 7 Plesk 9.x The problem started when Level 2 of my hosting company adjusted a FTP users to have certain permissions....apparently he did this outside of plesk and it has been nothing but permission headaches all around. Connections....uploading files, etc. now somethings gone wrong where plesk isnt even loading properly and IIS too... I need to see if someone can fix this remotely before I give the green light to format and reinstall server, IIS, Plesk and Domains! looking to pay a company to get this working ASAP - This is not requested as a free job so I need someone good and who can fix it without the huge hassle of formatting and such. Need to resolve today Post expires on Monday 04-26-20010

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• URGENT: Need a Company to Fix My Plesk & IIS on windows 2008

  - by DevCompany

  Hello: I need to know a name of a company to fix my server install and get my sites running again. Windows 2008 IIS 7 Plesk 9.x The problem started when Level 2 of my hosting company adjusted a FTP users to have certain permissions....apparently he did this outside of plesk and it has been nothing but permission headaches all around. Connections....uploading files, etc. now somethings gone wrong where plesk isnt even loading properly and IIS too... I need to see if someone can fix this remotely before I give the green light to format and reinstall server, IIS, Plesk and Domains! looking to pay a company to get this working ASAP - This is not requested as a free job so I need someone good and who can fix it without the huge hassle of formatting and such. Need to resolve today Post expires on Monday 04-26-20010

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• Support-Tool (SDK): Capture system information (Registry, Memory, etc.), Make a screenshoot, send an

  - by Robert

  I have the task to find or develop a support tool which has some very common (?) features: Send the following data as a email or to ticket system, after clicking a button like "get system summary" or "create ticket" Screen shoot System Summary Registry Log-Files Question(s): Are their any tools which have a similar functionality already (to buy or for inspiration). I their some kind of commercial or open source framework or tool set, which I can use as starting point or to customize?

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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• NIS password mapping question

  - by papoyan

  I have NIS server with user "techsupport", which has uid/gid = 517 I've configured NIS and NFS on that server, as well as NFS/NIS client on the remote web server. Now I need to techsupport user to be able to login to web server using techsupport username, but HAVE root privileges. I need this, so I can easily track, which support agent doing what on the web server. Everything works fine, when from NIS server, I ssh to the web server with tech support user nisserver# ssh [email protected] I can authenticate against the NIS server just fine, and my home directory that is on NIS server, get's mounted on web server just fine. The Only two problems I have are : my GID on web server is webserver# id uid=517(techsupport) gid=517(client_jonny) groups=517(client_jonny) (as you can see, that it picked up gid of a client that exists on the web server, since it's same number) I need to make sure, that my "techsupport" user has ROOT privileges. How can I achieve this? I remember that I've seen identical results elsewhere, but LDAP was used, is there a way to achieve this with NIS/NFS setup? Thank you in advance,

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• Installation problem ubuntu 12.04 with hp Pavilion dv4 3006tx laptop

  - by akeeb

  I am trying to install ubuntu 12.04 in my laptop containing model is HP Pavilion dv4 3006 tx , it has 1GB Graphics card( Video Graphics AMD Radeon HD 6750M (1 GB DDR5) ). Installation process is taken by my laptop but there are problem when rebooting it . When i want to open ubuntu as my operating system it does't open , my laptop Display turn off . more info about my pc configuration pls visit: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c02780984&jumpid=reg_R1002_USEN#A1 Collapse this comment

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• Anchor HTML DIV tag to right of screen

  - by Phillip

  Hello, I have a site that has 2 DIV tags, one floats left the other floats right. The left DIV contains text for the page, the other DIV is used to display a video. When I have text in the left DIV that fits the entire width of the screen the video shows up where I want it. However, a few pages have very little text and cause the video to show up in the right-center of the screen. I want to anchor this DIV to the right of the screen regardless of how much text is shown. I don't seem to get this problem in lower resolutions, it occurs more in the higher resolutions (such as 1280x1024). You can see an example on these pages: http://www.quilnet.com/TechSupport.aspx - Positions the right DIV where I want it regardless of the resolution. http://www.quilnet.com/ContactUs.aspx - Makes the right DIV closer to the center in higher resolutions. I want it in the position of the page TechSupport.aspx. I am trying to refrain from using the width parameter because I want it to be resolutionally compliant. I don't want my viewers to have to move a scroll bar left and right. Any ideas? Thanks!

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• Install wireless driver for an HP ProBook 4525s

  - by dotNET

  Hey, I need to install the wifi driver to ubuntu. so I downloaded the driver from hp website but the extension is .rpm, so I need to convert him to .deb so I can install it on ubuntu. The problem is I don't have internet connection on ubuntu to do this : sudo apt-get install alien how can convert the driver on windows for example, or how can I do download alien and place it under my usb to install it after booting on ubuntu. Thanks UPDATE: It's an HP ProBook 4525s with this two drivers : Pilote LAN sans fil Ralink Pilote LAN sans fil Broadcom http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4173724&lang=en&cc=fr&prodTypeId=321957&prodSeriesId=4173615&taskId=135

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• Video crashes with 10.10

  - by John Mahon

  I have installed both the 64bit and 32 bit versions of 10.10 on my Compaq Presario PC. I first installed the 64 bit version of the OS.The video often crashed when switching user. It also went haywire occasionally when I visited some web-sites. I read that there may be some problems with the 64 bit OS. So I installed the 32 bit version on another disk. This version seemed even less well behaved. HP's model number for the computer is SR1838NX. The hardware is listed at http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00628274&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=1841793&prodTypeId=12454&printver=true#A0 I think the important info is that the chip set is "ATI Radeon Xpress 200" and the processor is "Athlon 64 (S) 3700+ 2.2 GHz" Has anyone else had video problems with similar machines? Is there a work around or an update? I have had previous versions of Ubuntu working on this machine and other flavors of Linux as well. Thanks in advance. John

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• Toshiba Satellite error 10053A0000 when re installing windows xp home on an existing windows 7

  - by Jayapal Chandran

  I had installed windows 7 for testing. Now i want to re-install windows xp home original. I am using the toshiba installation(recovery) disk. The installation process asked a few questions. I selected the option to retain other partitions and to delete only c drive. In the next step i got this error. http://web1.toshiba.ca/support//techsupport/tsbs/all/-tsb001404.htm So, what should i do to retain my files in d drive and only allow the installation to delete c drive?

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• Toshiba Satellite error 10053A0000 when re installing windows xp home on an existing windows 7 [closed]

  - by Jayapal Chandran

  I had installed windows 7 for testing. Now i want to re-install windows xp home original. I am using the toshiba installation(recovery) disk. The installation process asked a few questions. I selected the option to retain other partitions and to delete only c drive. In the next step i got this error. http://web1.toshiba.ca/support//techsupport/tsbs/all/-tsb001404.htm So, what should i do to retain my files in d drive and only allow the installation to delete c drive?

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• Cisco Catalyst 4500 Policy Based Routing

  - by Logan

  In order to test a new firewall I just set up I'm trying to implement policy based routing on our core switch. I want traffic from certain vlans to be routed to the new firewall while everything else continues being routed through the old firewall. I was trying to use this guide. Everything from that guide works fine except trying to run the "ip policy route-map" command in the interface configuration mode. IOS is telling me that such a command doesn't exist. A "show ip interface vlan" command says that policy routing is disabled. Any ideas? Output of "show ver": Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASEK9-M), Version 12.2(53)SG, RELEASE SOFTWARE (fc3) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2009 by Cisco Systems, Inc. Compiled Thu 16-Jul-09 19:49 by prod_rel_team Image text-base: 0x10000000, data-base: 0x11D1E3CC ROM: 12.2(31r)SG2 Dagobah Revision 226, Swamp Revision 34 RTTMCB2223-1 uptime is 3 years, 22 weeks, 2 days, 19 hours, 28 minutes Uptime for this control processor is 51 weeks, 2 days, 18 hours, 2 minutes System returned to ROM by power-on System restarted at 19:22:02 UTC Tue Jul 12 2011 System image file is "bootflash:cat4500-ipbasek9-mz.122-53.sg.bin" ... cisco WS-C4510R (MPC8245) processor (revision 4) with 524288K bytes of memory. Processor board ID FOX103703W3 MPC8245 CPU at 400Mhz, Supervisor V Last reset from PowerUp 42 Virtual Ethernet interfaces 244 Gigabit Ethernet interfaces 511K bytes of non-volatile configuration memory. Configuration register is 0x2

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