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• How do you persuade users to abandon their personal folders?

  - by thing2k

  Towards the end of last year we started using Mimecast services, in particular their cloud base e-mail archiving. Since then we’ve been rolling out the Mimecast Services for Outlook (MSO) Add-in. We’ve informed the users that we will be give them training in the next few Months, and we do not require them to use it, but my boss stated that we are getting rid of Personal Folders (pst files), by putting them into Mimecast. Unsurprisingly this did cause something of a backlash. Though really who likes change. I know the IT reasons for getting rid of Personal Folders (inefficient, unreliable, single access, etc), but from an average user’s perspective, unless they have had one fail on them, they see them as simple and only way to archive e-mail when their 200Mb mailbox is full. So what can I say to the users, to get them to understand why Personal Folders are not the best solution?

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• Office 2010 & Windows 7 - 'File' is currently in use. Try again later

  - by thing2k

  The issue: when saving a document from either Word, Excel or PowerPoint 2010, every so often it will show the message 'file' is currently in use. Try again later. We started our rollout of Windows 7 beginning of this year, and this issue was infrequent, but is now affecting enough people to be a problem. Usually, if you clear the alert, then save again, it works fine, though only in Word or Excel. Annoyingly, PowerPoint has a bad habit of changing the file to read-only after the error. So the only choice is to save to a new file name. The issue seems to only happen to files in the user's My Documents, which is a redirection folder from their HomeShare. The HomeShares are spread across 3 different file servers, 2 Windows 2003 and 1 Windows 2008 R2. Has anyone seen this issue and know how to fix it?

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• Installing a new Motherboard in a HP xw6200 case

  - by thing2k

  I have a HP xw6200 Workstation, that is rather long in the tooth, and with 2 physical CPUs, it is quite inefficient. So, the plan was to upgrade the internals. Nothing special: AMD Athlon II X4 640 ASUS M4A78KT-M LE (mATX) 2x 2GB DDR3 1333MHz RAM. 3p under my £150 budget The issues: The pin connector for the front panel isn't a good fit, but I can trim it to size. The PSU has a 8-Pin Power connector, unsurprisingly, the new board has a 4 pin socket. The pins do line up, but I would have to cut it in half to fit. Finally, due to the weight of heat-sinks, they are screwed directly into the case. It turns out that these screws also lock the motherboard in place. As to remove it, you remove the heat-sinks, slide the motherboard across and lift it out. I tested the new board for fit, and while it slots in fine, it's not secure. There is nowhere to screw the board down, it is just held in place with plastic standoffs. The only idea I had, was to wedging something between the side of the motherboard and part of the case. Any suggestions?

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