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• WD My Passport Essential SmartWare External Hard Drive

  - by Acer

  Hi Ive been gifted a My Passport SmartWare External Hard Drive(500gb). I used it and it works fine and installed WDSmartWare The Second time i used it,still fine,but I took it out without using the "Safely Remove Hardware" So the third time I used it,there's a bubble come out that says: USB Device Not Recognized One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it.For assistance in solving the problem, click this message. I tried connecting it to other USB Ports but it didn't work I tried Uninstalling WDSmarWare and connect it but it didn't work Please help me I like this hard drive so much and I spoilt it easily XD P.S I think about 13% has been used up in the Hard Drive P.S.S Other USBs can work fine in the computer P.S.S.S I tried connecting it to other computer and works fine OMG

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• WesternDigital SmartWare - still problematic?

  - by FrustratedWithFormsDesigner

  I've seen a lot of bad press on WD SmartWare (I think it comes on most WD backup devices now, such as their MyBook product line), mostly related to how it's impossible to remove properly or replace. There are allegations (I couldn't tell how true they were) that it has/is a rootkit, as well. Most of the articles are a couple of years old, so I'm wondering if SmartWare is still just as problematic as it was. Does it still have a nasty rootkit reputation and should I just stick with the Windows 7 built-in backup system, or is the current SmartWare generation improved and better behaved?

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• How to re-do the hard disks in a WD Word Book Edition II ?

  - by jfmessier

  I recently purchased a WD World Book II, a 2 TB one. I call it the "White Box". It has those 2 1TB drives, and they were in this RAID 1 config, only giving me about 1 TB. I could not delete the raid array, and I took the drives in a Linux box. But I also deleted the entire partitions of the disks, and I cannot even et the existing RAID array on this WD White Box. The drives are fine, but I cannot get them to work on the WD White Box. My goal was to get back to a real 2 TB storage space. If I cannot get those drives back in the White Box, I can re-use them elsewhere, but this would mean a waste of the firmware and network connection. After the fact, I read that, anyway, the network performance is rather poor. Thanks :-)

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• Western Digital Smartware not detect External HDD

  - by romilnagrani

  Hi people, i recently buy WD Mybook Essential HDD 1 TB. I downloaded and install Smartware software in both my desktop (windows xp) and laptop (Windows 7) but in both case the s/w is not able to detect the external hard disc. It shows desktop/laptop (Whichever is apt) on left hand side of software but not the hard drive on right side. Why so? i need to install smartware s/w as my friend had gave me which i suppose had deleted the software. please help me thanks

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• Can WD SmartWare be used on multiple computers?

  - by Matt

  I am wondering if I can use my portable Western Digital 1 tb drive and it's WD Smartware on 2 different computers (I have a desktop and a laptop) at the same time. So in essence, could it run two separate backups? I would even be happy if the portable external combined both data, as long as I had backups of each computer. Can anyone share some insight? Thank you.

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• WD external hard drive not detected

  - by Khang Nguyen

  I am a beginner in Ubuntu. And I have just installed Ubuntu 11.10 in my Dell laptop. When I plugged my WD external hard drive in, it read the first time, but since I have a unlock.exe file (password for the hard drive). So I installed Wine to read it. But it gives me an error. I restart the machine, and plugged the hard drive in again. And it is not recognized anymore. Can anybody help me, please? Thank you!

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• WD Caviar Green Extremely Slow

  - by Steven

  I am encountering a really weird problem on my WD Caviar Green HDD. Well first of all I have 2 HDDs on my Desktop, one 160GB Seagate holding my Win7 Ultimate x64 and the problematic one, WD 1.5 Caviar Green for storage purpose. My problem is kinda weird, when I transfer files from my Seagate(C:) to my WD (D:) the speed is good (50-60MB/s). Then the problem arises when I transfer too "many" large files, the transfer speed would go straight down to kilobytes/s. Well after I cancelled the transfer and access my D:, even entering a folder requires loading for like 10 seconds. Such problem not only arises when I am transferring files to my D:, it seems like my WD can't handle much activities. For instance, last time I installed my game on D: and I would face much lag after playing for some time. When the same game is installed on C: no problem arises. Does anyone knows what is the problem? P/S: There was one temporary solution that I used to tried. After the "situation" occurs, I tried to access as many folders on D: as I can and let it load, repeating such actions and giving it some time bring the D: back to speedy transfer. However, large transfers would causes the situation to happen again. Does it have something to do with cache whatsoever?

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• WD Passport Won't Mount

  - by Scott7278

  My WD Passport won't mount. However, it turns on when plugged into my macbook and doesn't make any strange noises. It took a small fall (just a few inches and it was on my couch) and I'm very concerned about physical damage. When I open up disk utility it shows the root 500 GB WD My Passport drive which seems to be OK when I verify it and repair it. However, the "External Hard Drive", the directory underneath the "500 GB WD My Passport drive" is grayed out. When I verify the External Hard Drive it says it needs to be rapaired. When I try and repair it it gives me the following message and does not seem to progress: "Updating boot support partitions for the volume as required." Is there hope for me recovering my data? I stupidly have important data on it that I don't have anywhere else.

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• WD 1TB Passport Essential not working on some USB ports

  - by user143863

  I have a strange situation here. I got a new Toshiba P850/04P laptop, there are 4 USB 3.0 ports, 2 on the right and 2 on the left. When I plug my WD 1TB Passport Essential into the 2 ports on the left, the drive keeps disconnecting and then connecting again, on and off. Sometimes it works well for 1 hour and then disconnects and even shows the "please format your drive" message. What is odd is: this WD 1TB Passport Essential works perfectly on those 2 ports on the right side. It has been working fine on all other PCs and laptops. Another 500 GB WD passport can work with the USB ports on the left (the ones 1TB can not), also all other devices can work with all 4 ports. I am really confused! Does anyone know what the problem could be?

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• WD Doubles Up on High-Speed SATA for Enterprise

  The new Western Digital VelociRaptor lineup promises fast storage that won't break the bank.

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• Linux WD EARS Advanced Hard Drive Format

  <b>LinuxConfig:</b> "Nowadays hard drive manufactures are switching to a new hard drive technology which uses 4KB sectors size instead of conventional 512B. This new technology requires little tweaks to get a better performance in comparison to out-of-the-box settings."

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• WD my cloud 4th is Super Slow

  - by Saduser

  I am using a WD my cloud 4Tb and I have read other posts about users complaining about getting only 10Mb per second. My problem is that I am getting about 100kb/s to transfer a 125gb iPhoto library. Estimated time is 11 days to transfer this file. This is unacceptable. On the back of the WD cloud I am getting a solid green light and from what I read this means that I am on a gigabyte network. I have mac book pro running Mac OS Mavericks. I have tried 4 different cables and turned off my router firewall. I don't run anti-virus nor any firewall on the mac. Other things I have checked: direct connection to both router and WD cloud device. Tried wireless but it is even slower. Previously I was able to transfer a 55Gb iPhoto library in 14 hours which I felt was acceptable. I figured it would take approximately double the time to transfer the 125gb file but 11 days is ridiculous. Any other suggestions? Anything else I can check (how to check it) what is the bottle neck?

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• Western Digital My Book not recognized by WD software

  - by Kari

  A few years ago I bought a WD My Book Pro 2. It worked fine for a while, then one of the drives failed and I sent it back to be replaced under warranty. I never got around to setting up the new one when I got it back. I finally ran out of room on my internal drive, so I tried to use the external - no go. Both drives spin up, but aren't recognized by either Disk Utility (Mac) or the WD Drive Manager. I tried on a PC as well with fresh software. Then I pulled the drives out of the enclosure (warranty is already expired) and plugged them straight into the PC. Both recognized and working 100% in RAID0. BIOS recognizes either disk as functional; Windows only sees them when both are connected due to the RAID which I can't change without the WD software. The drives that were returned to me are the "Green" drives which I've read are NOT recommended for RAID. Is it possible that this is interfering with them reading externally? Any other ideas? My main computer is a laptop so using them internally isn't an option :(

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• Western Digital My Book not recognized by WD software

  - by Kari

  A few years ago I bought a WD My Book Pro 2. It worked fine for a while, then one of the drives failed and I sent it back to be replaced under warranty. I never got around to setting up the new one when I got it back. I finally ran out of room on my internal drive, so I tried to use the external - no go. Both drives spin up, but aren't recognized by either Disk Utility (Mac) or the WD Drive Manager. I tried on a PC as well with fresh software. Then I pulled the drives out of the enclosure (warranty is already expired) and plugged them straight into the PC. Both recognized and working 100% in RAID0. BIOS recognizes either disk as functional; Windows only sees them when both are connected due to the RAID which I can't change without the WD software. The drives that were returned to me are the "Green" drives which I've read are NOT recommended for RAID. Is it possible that this is interfering with them reading externally? Any other ideas? My main computer is a laptop so using them internally isn't an option :(

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• Installing Windows XP sp3 into USB 2.0 WD 320Gb Hard Drive

  - by NetKabuki

  I have a HP laptop with support for 3 USB 2.0 ports. I also have a clean 320Gb WD USB 2.0 drive. The HP can boot from USB (Bios options). I used the install disk (XP SP3 bootable) and after a few stutters, was actually able to load up a partition on the 320Gb drive with Windows. I cannot consistently get the system to boot up off the USB drive. I am able to drop Ubuntu on that same WD drive and boot up. I can even get Grub2 on Ubuntu to recognize the Win OS. But booting the Win OS is an impossible task. What can I do differently - if anything?

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• Strange performance from RAID5 using WD RE4 disks

  - by Howard

  I've noticed a bit of a performance issue with some WD RE4 drives I'm using under AMD's hardware RAID solution. First a bit of background: Environment: Windows 7 home premium x64 HDD's: 3x 1TB WD Raid Edition 4 in a RAID 5 setup with 128 kbyte stripe (2TB usable space) Testing Tool: HD Tune, process set to "High Priority" Processor: AMD Phenom II x6 1100T Ram: 16GB DDR3/1600mhz Motherboard: MSI 970A-G45 The image below pretty much depicts the issue I'm having. Every test has the same thing, a period of similar length where the performance drops to a few megabytes a second. This can't be a TLER issue as the purpose of RE4's is to work around that. Any help would be greatly appreciated.

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• Clone a 2TB WD Green internal drive with bad sectors to a 3TB partitioned external

  - by ron

  I have a 2TB WD Black drive and would like to simply do a straight clone from a failing 3TB drive to it. Both are SATA. Will I be able to just install the new drive alongside the faulty one and then do the clone/rescue attempt with ddrescue or is there a better method? The faulty internal drive mentioned has bed sectors although am usually able to boot into Windows 7 Ultimate with it and navigate and access all my programs. I have been attempting some trials with an Ubuntu Live CD using ddrescue but am not sure I'm doing it right. I have a 3TB WD my book essential external which is GPT and have created a separate 2TB partition on it which I am trying to clone to. I assume I need to format the new drive first to NTFS? Can I do that via the Ubuntu Rescue Remix 12-04 live DVD that I've been booting with?

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• My WD Caviar Green SATA HDD cannot be detected

  - by obhasha

  I have a WD 2TB Caviar Green SATA HDD. I used it as an external hard drive formatted to FAT32. The main purpose was to store my PS3 games. It worked fine and all of a sudden my PS3 stopped detecting it. I tried connecting it to my pc and the same result. I took it off from the enclosure and plugged it directly to my PC and used the BIOS setup. The BIOS setup detects my HDD but it says it's 0.0MB!!! I also tried the WD Data Lifeguard Diagnostic tool and it wasn't much of use because the drive is not picking up by windows at all. Is my HDD dead? Is it beyond repair?

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• Raid-1 Western Digital Green AARS, cloning and WD Align Utility

  - by Jaguar

  Hello all, My current setup runs on top of 2x Western Digital 2500KS drives on Raid-1, using the motherboard's 780G raid controller, on WinXP. Everything is fine, but the drives are a bit noisy. I am considering buying 2x WD6400AARS disks which are the 640GB slower 'green' drives, but also feature the Advanced Formatting 4KB sectors. This means that for WinXP the partition will have to be aligned to work properly, else there is a performance penalty. There are 2 questions here: The Green drives from WD are all slower and are (according to WD) susceptible to drop-out's from the controller. Has anyone any experience in this matter? Is there a possibility the controller will drop a drive? If so, can i do anything about it? Secondly, western digital gives a utility to perform the alignment on the partition. The thing is, will the utility see the drives in question as the operating system only sees 1 logical disk? I will be making the transition using a cloning tool (most probably norton ghost) unless i don't find a solution or a clear answer, in which case i'll just buy a win 7 license and make a clean install... thx in advance

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• Dropped WD External Harddisk, now it's shown as "Not initialized"

  - by Phelios

  So, the WD my passport external harddisk is dropped, and after that, the computer is unable to read it anymore. I was hopping if I can just find another case to try if the harddisk is still readable, but looks like the hard drive itself is not a normal SATA or PATA drive. I think it's modified. So, I can't find another case that I can try on. In the computer, I still can see the drive in the "Disk Management", but it's shown as Uninitialized, no size, and no drive letter. I've also tried a couple of recovery tools. Some can't detect at all, there is one (find and mount software) that can detect but shows 0 size. None of them can recover the data. WD is willing to replace it with a new one, but I still need to recover the data. Any way I can recover the data? UPDATE: I tried initialized it from the windows Disk Manager, but it give error "The request could not be performed because of an I/O device error."

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• D-Link DIR-685 and WD Scorpio Blue 1TB, 750GB, 640GB

  - by FoxyBOA

  Has anyone tried installing the WD Scorpio Blue 640gb, 750gb or 1TB 2.5" drives into the D-Link DIR-685? That drives a bit thicker than standard 2,5" HDD (12,5 mm instead of 9,5 mm) and I'm not sure that it fit into DIR-685.

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• WD My Passport detected but not assigned a drive letter

  - by abel

  I have a WD My Passport external drive which used to work fine on my Win7 x64 box until recently. Since the past few days, windows would not detect my external drive. However, Storage under disk management lists my external drive(which means windows can see my drive) but without a drive letter. I am not able to assign a drive letter(the option is grayed out). I installed EASUS Partition Manager which allows me to assign a drive letter, but fails to do so when I apply to save changes. What do i do to assign a drive letter to the drive or make windows to detect it as of old? The external drive works well on Win7 x32(dual boot, same system) and win7 x64 on another box. Update: cant comment from Opera Mini 6 @zeke the drive works absolutely fine on other Win7 boxes and on the dual boot win7 on the same system.

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• Linux WD30EZRX WD Green HDD & Blacx Duet 5G Usb

  - by Adam

  I have connected up an WD30EZRX WD Green HDD to a Thermaltake Blacx Duet 5G USB dock in Ubuntu 12.04. Every thing seems fine except when the HDD idles it seems to have error ls: reading directory .: Input/output error after a while and is only fixed by unmounting and remounting the drive as root. I have the following line in /etc/fstab UUID=AAF670E9F670B6E3 /media/3TB ntfs defaults,user,auto 0 0 I have noticed that it seems to go between /dev/sdc2 and /dev/sdd2 devices on remount. I did copy 1TB last night without issue in 1 sitting. But after x mins of idle it has remount issue. Any tips/suggestions on how to proceed would be appreciated. Spent most of the night googling and all its done is made me sad. Edit (tried as suggested): root@mediaserver:/media/3TB# sudo hdparm -B 255 -S 253 /dev/sdd2 /dev/sdd2: setting Advanced Power Management level to disabled HDIO_DRIVE_CMD failed: Input/output error setting standby to 253 (vendor-specific) APM_level = not supported Seems as if that didn't help with this particular drive.

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• Does WD Drive Lock encrypt the data?

  - by ssg

  I wonder if WD Drive Lock ineed encrypts the data on a Western Digital My Book Essential device or just puts a firmware-level password on the device. If it's just a password the data surely could be retrieved by a third party. I could not find anything on about that on user manuals. I found a blog saying "data is secured with AES256" bla bla but that doesn't say anything about if the password could be compromised or not. Because I don't see any delays when I add/remove the password. On the other hand when I enable BitLocker, it takes hours before it encrypts everything with my password.

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• my WD Mybook wd5000h0032 is DEAD?

  - by Herudae

  Hello, i have a WD Mybook Premium (wd5000h032) it used to work just fine but suddenly i can't access to it. The blue lights turn on but the drive doesn't start, it makes no click, nor any other sound, it just like if it was disconnected from USB, of course my PC doesn't detect it, i've tried with trhee different USB cables two PCs and one laptop and nothing. Is it really dead? how can i recover the information stored there? i think the problem could be the case, if so, could i take out the disk and connect it as an internal drive? or could i buy another case?

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