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  • How TiVo is messing up customer support.

    - by James Fleming
    Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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  • Podcast Show Notes: William Ulrich and Neal McWhorter on Business Architecture

    - by Bob Rhubart
    The latest ArchBeat podcast program features a four-part conversation with William Ulrich and Neal McWhorter, the authors of Business Architecture: The Art and Practice of Business Transformation, available from Meghan-Kiffer Press. Listen to Part 1 Bill and Neal cover the basics and discuss the effects of the lack of business architecture on organizations. Listen to Part 2 (Jan 19) What really happens to the billions of dollars annually invested in IT. Listen to Part 3 (Jan 26) Why the IT and business sides of many organizations can’t play nice. Listen to Part 4 (Feb 2) How IT architects and business architects can work together to get the ship back on course and keep it there. Connect William Ulrich Website | LinkedIn | Business Architecture Guild Neal McWhorter Website | LinkedIn | Business Architecture Group on OMG Coming Soon Bob Hensle, Director, Oracle Enterprise Architecture Group, discusses the recently launched IT Solutions from Oracle (ITSO) library of documents. Excerpts from a recent OTN Architect Community Virtual Meet-up. Stay tuned: RSS del.icio.us Tags: business architecture,enterprise architecture,arch2arch,archbeat,podcast,business transformation,oracle,oracle technology network Technorati Tags: business architecture,enterprise architecture,arch2arch,archbeat,podcast,business transformation,oracle,oracle technology network

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  • Principes universels du design de William Lidwell , Kritina Holden , Jill Butler, critique par Benwit

    Je viens de lire un livre intitulé "Principes universels du design" [IMG]http://images-eu.amazon.com/images/P/2212128622.08.LZZZZZZZ.jpg[/IMG] Sur la couverture recto/verso, ce qui ressemble à des traits jaunes verticaux, ce sont les noms des 125 principes de design présentés dans ce livre. Entendons nous bien, il ne s'agit pas de Design Pattern (modèle de conception pour votre modèle de données) mais des principes de design utilisé lors de la conception d'objets (IHM comprise). Quels principes de design utilisez vous dans la conception de vos IHM ? Avez vous lu ce livre, pensez vous le lire ?...

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  • William C. Lowe, le créateur de l'IBM PC est décédé, son appareil avait contribué à l'essor de Microsoft et Intel

    Le créateur du PC est décédé un périphérique qui a contribué à l'essor des firmes Microsoft et Intel William C. Lowe, le père du PC, a rendu l'âme le 19 octobre 2013 à la suite d'une crise cardiaque. Ce qu'on retient de ce grand homme est qu'il fut celui qui a donné à IBM son tout premier ordinateur personnel destiné au grand public. Dans les années 70, Big Blue a pratiquement le monopole de la construction des mainframes pour les grandes entreprises et les gouvernements, mais un marché semble...

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  • Check how much a String sounds like another one in Java

    - by Llistes Sugra
    I'd like to know if there is any class in Java able to check, using its own criteria, how much a String is equal to another one. Example : William Shakespeare / William Shakespeare : might be 100% William Shakespe*a*re / William Shakespe*e*re : might have above 90% William Shakespeare / Shakespeare, William : might have above 70% (just examples)

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  • How to write a decent process filter?

    - by konr
    Hi there, I'm building a program that communicates with Emacs, and one of the challenges I'm facing is writing Emacs's process filter function. Its input string is a series of s-expressions to be evaluated. Here is a sample: (gimme-append-to-buffer "25 - William Christie dir, Les Arts Florissants - Scene 2. Prelude - Les Arts Florissants\n") (gimme-append-to-buffer "26 - William Christie dir, Les Arts Florissants - Cybele: 'Je Veux Joindre' - Les Arts Florissants\n") (gimme-append-to-buffer "27 - William Christie dir, Les Arts Florissants - Scene 3. Cybele: 'Tu T'Etonnes, Melisse' - Les Arts Florissants\n") (gimme-append-to-buffer "28 - William Christie dir, Les Arts Florissants - Cybele: 'Que Les Plus Doux Zephyrs'. Scene 4. - Les Arts Florissants\n") (gimme-append-to-buffer "29 - William Christie dir, Les Arts Florissants - Entree Des Nations - Les Arts Florissants\n") (gimme-append-to-buffer "30 - William Christie dir, Les Arts Florissants - Entree Des Zephyrs - Les Arts Florissants\n") (gimme-append-to-buffer "31 - William Christie dir, Les Arts Florissants - Choeur Des Nations' 'Que Devant Vous' - Les Arts Florissants\n") (gimme-append-to-buffer "32 - William Christie dir, Les Arts Florissants - Atys: 'Indigne Que Je Suis' - Les Arts Florissants\n") (gimme-append-to-buffer "33 - William Christie dir, Les Arts Florissants - Reprise Du Choeur Des Nations : 'Que Devant Nous' - Les Arts Florissants\n") (gimme-append-to-buffer "34 - William Christie dir, Les Arts Flor*emphasized text*issants - Reprise De L'Air Des Zephyrs - Les Arts Florissants\n") The first problem that I've faced is that the string is somehow not fully formed when the function is so called, so writing something like (mapcar 'eval (format "(%s)" input-string)) won't work. To deal with this first problem, I was using a loop. The full function I wrote is: (defun eval-all-sexps (s) (loop for x = (ignore-errors (read-from-string s)) then (ignore-errors (read-from-string (substring s position))) while x summing (or (cdr x) 0) into position doing (eval (car x)))) Now the second problem that showed up is that the function is called twice with a somewhat large input, first with valid but partial content, then with what looks like pieces of the remaining data. To solve this problem, I'm considering using a junk variable to hold up what remains from a loop and then concatenating it to the input of the next call, but I was wondering if you guys have any other suggestions on how to deal with such a problem more elegantly. Thanks!

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  • Cannot add repository key

    - by William Anthony
    I just installed my new laptop with ubuntu 12.04 and when I'm trying to add key, there is a "network unreachable" error. william@ubuntu:~$ gpg --keyserver hkp://keys.gnupg.net --recv-keys 1C4CBDCDCD2EFD2A gpg: requesting key CD2EFD2A from hkp server keys.gnupg.net ?: keys.gnupg.net: Network is unreachable gpgkeys: HTTP fetch error 7: couldn't connect: Network is unreachable gpg: no valid OpenPGP data found. gpg: Total number processed: 0 I'm so sure the keyserver is not down, because I tried it again at my old laptop running ubuntu 11.04 william@william:~$ gpg --keyserver hkp://keys.gnupg.net --recv-keys 1C4CBDCDCD2EFD2A gpg: requesting key CD2EFD2A from hkp server keys.gnupg.net gpg: key CD2EFD2A: "Percona MySQL Development Team <[email protected]>" not changed gpg: Total number processed: 1 gpg: unchanged: 1 Is this a bug?

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  • Producing an view of a text's revision history in Python

    - by hekevintran
    I have two versions of a piece of text and I want to produce an HTML view of its revision similar to what Google Docs or Stack Overflow displays. I need to do this in Python. I don't know what this technique is called but I assume that it has a name and hopefully there is a Python library that can do it. Version 1: William Henry "Bill" Gates III (born October 28, 1955)[2] is an American business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen. Version 2: William Henry "Bill" Gates III (born October 28, 1955)[2] is a business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen. He is American. The desired output: William Henry "Bill" Gates III (born October 28, 1955)[2] is an American business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen. He is American. Using the diff command doesn't work because it tells me which lines are different but not which columns/words are different. $ echo 'William Henry "Bill" Gates III (born October 28, 1955)[2] is an American business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen.' > oldfile $ echo 'William Henry "Bill" Gates III (born October 28, 1955)[2] is a business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen. He is American.' > newfile $ diff -u oldfile newfile --- oldfile 2010-04-30 13:32:43.000000000 -0700 +++ newfile 2010-04-30 13:33:09.000000000 -0700 @@ -1 +1 @@ -William Henry "Bill" Gates III (born October 28, 1955)[2] is an American business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen. +William Henry "Bill" Gates III (born October 28, 1955)[2] is a business magnate, philanthropist, and chairman[3] of Microsoft, the software company he founded with Paul Allen. He is American.' > oldfile

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  • ubuntu 12.10 can't find java, but it's exists!

    - by William
    I installed ZendStudio 5.5.1 on Ubuntu 12.04 and it runs well , no problem. Today, I download Ubuntu 12.10 and intalled it on my / but keep the /home partition. And now, I can't run the ZendStudio any more, it gives me this error: strings: '/lib/libc.so.6': No such file ./ZDE: 1714: exec: /home/william/Zend/ZendStudio-5.5.1/jre/bin/java: not found But the java file exist! What's wrong? Thanks!

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  • How to use css to change <pre> font size

    - by user289346
    pre{font-family:cursive;font-style:italic;font-size:xxx-small} how to change pre font size Hancock New Hampshire: Massachusetts: Rhode Island: Connecticut: New York: New Jersey: Pennsylvania: Josiah Bartlett, John Hancock, Stephen Hopkins, Roger Sherman, William Floyd, Richard Stockton, Robert Morris, William Whipple, Samuel Adams, William Ellery Samuel Huntington, Philip Livingston, John Witherspoon, Benjamin Franklin, Matthew Thornton

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  • Ubuntu Server UFW NAT Issues

    - by William Fleming
    *nat :POSTROUTING ACCEPT [0:0] -A POSTROUTING -s 10.8.0.0/24 -o eth0 -j MASQUERADE -A ufw-before-input -i tun0 -j ACCEPT -A ufw-before-output -i tun0 -j ACCEPT -A ufw-before-forward -s 10.8.0.0/24 -j ACCEPT -A ufw-before-forward -d 10.8.0.0/24 -j ACCEPT This input into my before.rules file stops me being able to ping the outside world. Before its fine i can ping google.co.uk after cant get out. Is there something wrong in my syntax here or what is the issue...? Im just trying to NAT my VPN so i can get internet access. Any thoughts would be greatly appreciated. Thanks William

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  • Ada and 'The Book'

    - by Phil Factor
    The long friendship between Charles Babbage and Ada Lovelace created one of the most exciting and mysterious of collaborations ever to have resulted in a technological breakthrough. The fireworks that created by the collision of two prodigious mathematical and creative talents resulted in an invention, the Analytical Engine, which went on to change society fundamentally. However, beyond that, we just don't know what the bulk of their collaborative work was about:;  it was done in strictest secrecy. Even the known outcome of their friendship, the first programmable computer, was shrouded in mystery. At the time, nobody, except close friends and family, had any idea of Ada Byron's contribution to the invention of the ‘Engine’, and how to program it. Her great insight was published in August 1843, under the initials AAL, standing for Ada Augusta Lovelace, her title then being the Countess of Lovelace. It was contained in a lengthy ‘note’ to her translation of a publication that remains the best description of Babbage's amazing Analytical Engine. The secret identity of the person behind those enigmatic initials was finally revealed by Prince de Polignac who, seventy years later, wrote to Ada's daughter to seek confirmation that her mother had, indeed, been the author of the brilliant sentences that described so accurately how Babbage's mechanical computer could be programmed with punch-cards. L.F. Menabrea's paper on the Analytical Engine first appeared in the 'Bibliotheque Universelle de Geneve' in October 1842, and Ada translated it anonymously for Taylor's 'Scientific Memoirs'. Charles Babbage was surprised that she had not written an original paper as she already knew a surprising amount about the way the machine worked. He persuaded her to at least write some explanatory notes. These notes ended up extending to four times the length of the original article and represented the first published account of how a machine could be programmed to perform any calculation. Her example of programming the Bernoulli sequence would have worked on the Analytical engine had the device’s construction been completed, and gave Ada an unassailable claim to have invented the art of programming. What was the reason for Ada's secrecy? She was the only legitimate child of Lord Byron, who was probably the best known celebrity of the age, so she was already famous. She was a senior aristocrat, with titles, a fortune in money and vast estates in the Midlands. She had political influence, and was the cousin of Lord Melbourne, who was the Prime Minister at that time. She was friendly with the young Queen Victoria. Her mathematical activities were a pastime, and not one that would be considered by others to be in keeping with her roles and responsibilities. You wouldn't dare to dream up a fictional heroine like Ada. She was dazzlingly beautiful and talented. She could speak several languages fluently, and play some musical instruments with professional skill. Contemporary accounts refer to her being 'accomplished in science, art and literature'. On top of that, she was a brilliant mathematician, a talent inherited from her mother, Annabella Milbanke. In her mother's circle of literary and scientific friends was Charles Babbage, and Ada's friendship with him dates from her teenage zest for Mathematics. She was one of the first people he'd ever met who understood what he had attempted to achieve with the 'Difference Engine', and with whom he could converse as intellectual equals. He arranged for her to have an education from the most talented academics in the country. Ada melted the heart of the cantankerous genius to the point that he became a faithful and loyal father-figure to her. She was one of the very few who could grasp the principles of the later, and very different, ‘Analytical Engine’ which was designed from the start to tackle a variety of tasks. Sadly, Ada Byron's life ended less than a decade after completing the work that assured her long-term fame, in November 1852. She was dying of cancer, her gambling habits had caused her to run up huge debts, she'd had more than one affairs, and she was being blackmailed. Her brilliant but unempathic mother was nursing her in her final illness, destroying her personal letters and records, and repaying her debts. Her husband was distraught but helpless. Charles Babbage, however, maintained his steadfast paternalistic friendship to the end. She appointed her loyal friend to be her executor. For years, she and Babbage had been working together on a secret project, known only as 'The Book'. We have a clue to what it was in a letter written by her nine years earlier, on 11th August 1843. It was a joint project by herself and Lord Lovelace, her husband, and was intended to involve Babbage's 'undivided energies'. It involved 'consulting your Engine' (it required Babbage’s computer). The letter gives no hint about the project except for the high-minded nature of its purpose, and its highly mathematical nature.  From then on, the surviving correspondence between the two gives only veiled references to 'The Book'. There isn't much, since Babbage later destroyed any letters that could have damaged her reputation within the Establishment. 'I cannot spare the book today, which I am very sorry for. At the moment I want it for constant reference, but I think you can have it tomorrow' (Oct 1844)  And 'I will send you the book directly, and you can say, when you receive it, how long you will want to keep it'. (Nov 1844)  The two of them were obviously intent on the work: She writes, four years later, 'I have an engagement for Wednesday which will prevent me from attending to your wishes about the book' (Dec 1848). This was something that they both needed to work on, but could not do in parallel: 'I will send the book on Tuesday, and it can be left with you till Friday' (11 Feb 1849). After six years work, it had been so well-handled that it was beginning to fall apart: 'Don't forget the new cover you promised for the book. The poor book is very shabby and wants one' (20 Sept 1849). So what was going on? The word 'book' was not a code-word: it was a real book, probably a 'printer's blank', plain paper, but properly bound so printers and publishers could show off how the published work might look. The hints from the correspondence are of advanced mathematics. It is obvious that the book was travelling between them, back and forth, each one working on it for less than a week before passing it back. Ada and her husband were certainly involved in gambling large sums of money on the horses, and so most biographers have concluded that the three of them were trying to calculate the mathematical odds on the horses. This theory has three large problems. Firstly, Ada's original letter proposing the project refers to its high-minded nature. Babbage was temperamentally opposed to gambling and would scarcely have given so much time to the project, even though he was devoted to Ada. Secondly, Babbage would have very soon have realized the hopelessness of trying to beat the bookies. This sort of betting never attracts his type of intellectual background. The third problem is that any work on calculating the odds on horses would not need a well-thumbed book to pass back and forth between them; they would have not had to work in series. The original project was instigated by Ada, along with her husband, William King-Noel, 1st Earl of Lovelace. Charles Babbage was invited to join the project after the couple had come up with the idea. What could William have contributed? One might assume that William was a Bertie Wooster character, addicted only to the joys of the turf, but this was far from the truth. He was a scientist, a Cambridge graduate who was later elected to be a Fellow of the Royal Society. After Eton, he went to Trinity College, Cambridge. On graduation, he entered the diplomatic service and acted as secretary under Lord Nugent, who was Lord Commissioner of the Ionian Islands. William was very friendly with Babbage too, able to discuss scientific matters on equal terms. He was a capable engineer who invented a process for bending large timbers by the application of steam heat. He delivered a paper to the Institution of Civil Engineers in 1849, and received praise from the great engineer, Isambard Kingdom Brunel. As well as being Lord Lieutenant of the County of Surrey for most of Victoria's reign, he had time for a string of scientific and engineering achievements. Whatever the project was, it is unlikely that William was a junior partner. After Ada's death, the project disappeared. Then, two years later, Babbage, through one of his occasional outbursts of temper, demonstrated that he was able to decrypt one of the most powerful of secret codes, Vigenère's autokey cipher.  All contemporary diplomatic and military messages used a variant of this cipher. Babbage had made three important discoveries, namely, the mathematical law of this cipher, the principle of the key periodicity, and the technique of the symmetry of position. The technique is now known as the Kasiski examination, also called the Kasiski test, but Babbage got there first. At one time, he listed amongst his future projects, the writing of a book 'The Philosophy of Decyphering', but it never came to anything. This discovery was going to change the course of history, since it was used to decipher the Russians’ military dispatches in the Crimean war. Babbage himself played a role during the Crimean War as a cryptographical adviser to his friend, Rear-Admiral Sir Francis Beaufort of the Admiralty. This is as much as we can be certain about in trying to make sense of the bulk of the time that Charles Babbage and Ada Lovelace worked together. Nine years of intensive work, involving the 'Engine' and a great deal of mathematics and research seems to have been lost: or has it? I've argued in the past http://www.simple-talk.com/community/blogs/philfactor/archive/2008/06/13/59614.aspx that the cracking of the Vigenère autokey cipher, was a fundamental motive behind the British Government's support and funding of the 'Difference Engine'. The Duke of Wellington, whose understanding of the military significance of being able to read enemy dispatches, was the most steadfast advocate of the project. If the three friends were actually doing the work of cracking codes by mathematical techniques that used the techniques of key periodicity, and symmetry of position (the use of a book being passed quickly to and fro is very suggestive), intending to then use the 'Engine' to do the routine cracking of each dispatch, then this is a rather different story. The project was Ada and William's idea. (William had served in the diplomatic service and would be familiar with the use of codes). This makes Ada Lovelace the initiator of a project which, by giving both Britain, and probably the USA, a diplomatic and military advantage in the second part of the Nineteenth century, changed world history. Ada would never have wanted any credit for cracking the cipher, and developing the method that rendered all contemporary military and diplomatic ciphering techniques nugatory; quite the reverse. And it is clear from the gaps in the record of the letters between the collaborators that the evidence was destroyed, probably on her request by her irascible but intensely honorable executor, Charles Babbage. Charles Babbage toyed with the idea of going public, but the Crimean war put an end to that. The British Government had a valuable secret, and intended to keep it that way. Ada and Charles had quite often discussed possible moneymaking projects that would fund the development of the Analytic Engine, the first programmable computer, but their secret work was never in the running as a potential cash cow. I suspect that the British Government was, even then, working on the concealment of a discovery whose value to the nation depended on it remaining so. The success of code-breaking in the Crimean war, and the American Civil war, led to the British and Americans  subsequently giving much more weight and funding to the science of decryption. Paradoxically, this makes Ada's contribution even closer to the creation of Colossus, the first digital computer, at Bletchley Park, specifically to crack the Nazi’s secret codes.

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  • The challenge of giving a positive No

    - by MarkPearl
    I find it ironic that the more I am involved in the software industry, the more apparent it becomes that soft skills are just as if not more important than the technical abilities of a developer. One of the biggest challenges I have faced in my career is in managing client expectations to what one can deliver and being able to work with multiple clients. If I look at where things commonly go pear shaped, one area features a lot is where I should have said "No" to a request, but because of the way the request was made I ended up saying yes. Time and time again this has caused immense pain. Thus, when I saw on Amazon that they had a book titled "The power of a positive no" by William Ury I had to buy it and read it. In William's book he explains an approach to saying No that while extremely simple does change the way a No is presented. In essence he talks of a pattern the Yes! > No > Yes? Pattern. 1. Yes! -> positively and concretely describing your core interests and values 2. No. -> explicitly link your no to this YES! 3. Yes? -> suggest another positive outcome or agreement to the other person Let me explain how I understood it. If you are working on a really important project and someone asks you to do add a quick feature to another project, your Yes! would be to the more important project, which would mean a No to the quick feature, and an option for your Yes? may be an alternative time when you can look at it.. An example of an appropriate response would be... It is really important that I keep to the commitment that I made to this customer to finish his project on time so I cannot work on your feature right now but I am available to help you in a weeks time. William then goes on to explain the type of behaviour a person may display when the no is received. He illustrates this with a diagram called the curve of acceptance. William points out that if you are aware of the type of behaviour you can expect it empowers you to stay true to your no. Personally I think reading and having an understanding of the “soft” side of things like saying no is invaluable to a developer.

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  • Configuration Deployment to Linux Systems

    - by William
    Hello, I'm looking for a nice way to add / remote ips (and possibly interact with an asset inventory system to track where ips are), start / stop processes, download logs, and all around genearal system admin duties from one place. It's okay if I require more than 1 program. That would still be better than having 50 million terminals open and trying to trace ip assignments etc on whiteboards. I'd also like to know if anyone knows any good asset management programs. Best Regards, William

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  • wcf http 504: Working on a mystery

    - by James Fleming
    Ok,  So you're here because you've been trying to solve the mystery of why you're getting a 504 error. If you've made it to this lonely corner of the Internet, then the advice you're getting from other bloggers isn't the answer you are after. It wasn't the answer I needed either, so once I did solve my problem, I thought I'd share the answer with you. For starters, if by some miracle, you landed here first you may not already know that the 504 error is NOT coming from IIS or Casini, that response code is coming from Fiddler. HTTP/1.1 504 Fiddler - Receive Failure Content-Type: text/html Connection: close Timestamp: 09:43:05.193 ReadResponse() failed: The server did not return a response for this request.       The take away here is Fiddler won't help you with the diagnosis and any further digging in that direction is a red herring. Assuming you've dug around a bit, you may have arrived at posts which suggest you may be getting the error because you're trying to hump too much data over the wire, and have an urgent need to employ an anti-pattern: due to a special case: http://delphimike.blogspot.com/2010/01/error-504-in-wcfnet-35.html Or perhaps you're experiencing wonky behavior using WCF-CustomIsolated Adapter on Windows Server 2008 64bit environment, in which case the rather fly MVP Dwight Goins' advice is what you need. http://dgoins.wordpress.com/2009/12/18/64bit-wcf-custom-isolated-%E2%80%93-rest-%E2%80%93-%E2%80%9C504%E2%80%9D-response/ For me, none of that was helpful. I could perform a get on a single record  http://localhost:8783/Criterion/Skip(0)/Take(1) but I couldn't get more than one record in my collection as in:  http://localhost:8783/Criterion/Skip(0)/Take(2) I didn't have a big payload, or a large number of objects (as you can see by the size of one record below) - - A-1B f5abd850-ec52-401a-8bac-bcea22c74138 .biological/legal mother This item refers to the supervisor’s evaluation of the caseworker’s ability to involve the biological/legal mother in the permanency planning process. 75d8ecb7-91df-475f-aa17-26367aeb8b21 false true Admin account 2010-01-06T17:58:24.88 1.20 764a2333-f445-4793-b54d-1c3084116daa So while I was able to retrieve one record without a hitch (thus the record above) I wasn't able to return multiple records. I confirmed I could get each record individually, (Skip(1)/Take(1))so it stood to reason the problem wasn't with the data at all, so I suspected a serialization error. The first step to resolving this was to enable WCF Tracing. Instructions on how to set it up are here: http://msdn.microsoft.com/en-us/library/ms733025.aspx. The tracing log led me to the solution. The use of type 'Application.Survey.Model.Criterion' as a get-only collection is not supported with NetDataContractSerializer.  Consider marking the type with the CollectionDataContractAttribute attribute or the SerializableAttribute attribute or adding a setter to the property. So I was wrong (but close!). The problem was a deserializing issue in trying to recreate my read only collection. http://msdn.microsoft.com/en-us/library/aa347850.aspx#Y1455 So looking at my underlying model, I saw I did have a read only collection. Adding a setter was all it took.         public virtual ICollection<string> GoverningResponses         {             get             {                 if (!string.IsNullOrEmpty(GoverningResponse))                 {                     return GoverningResponse.Split(';');                 }                 else                     return null;             }                  } Hope this helps. If it does, post a comment.

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  • Ubuntu 12.10 is reading mouse battery as a laptop battery

    - by Ross Fleming
    I have a bluetooth mouse connected to my laptop. Much to my delight (I posted the suggestion!) the mouses battery is now displayed along side the laptop's battery. Unfortunately is is named simply "battery" in the drop down and "Laptop battery" once the power statistics windows is opened. The details of this battery correctly say that the model is a Lenovo Bluetooth Mouse, but it is still displayed as a "battery" and "laptop battery". Is there anyway to change this? Edit: Plus the "Show time in menu bar" shows the mouse's remaining battery percentage as opposed to the laptop battery's remaining time.

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  • Can only connect to file server on second attempt

    - by Ross Fleming
    I have a FreeNas file server on my local network and I usually connect to it from Windows and Ubuntu computers. Ever since I have upgraded from Ubuntu 12.04 to 12.10 Ubuntu will only connect after a second attempt. By which I mean, I will browse to it via the file manager and once I click on the link in "Bookmarks" it complains that it could not connect. If I then try again it connects successfully and will keep up it's connection until the laptop is suspended or looses connection to the LAN for whatever reason. This isn't much of a problem as I don't mind having to click twice but my real problem is that this means that my scheduled backup will complain that it cannot connect to the storage device if it has not already been accessed during the current session. If there is some way to either stop the issue all together or to force the backup tool (default) to immediately have a second attempt at connecting.

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  • Macbook Pro (2011) Install of 12.10

    - by William Fleming
    I have installed Ubuntu on another partition on my macbook only to find when i boot using refit im greeted with a screen that reads Missing Operating System I have chosen to install grub on the root partition so i assume after the EFI boot-loader has done its stuff it will then load grub in the " / " partition. Any thoughts on this i couldn't find anyone with this problem. I can only assume its a problem with the GRUB install on the partition. But i have tried to reinstall it and it did not work....? Any thoughts would greatly appreciated. Bill

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  • How do I get my Lenovo T61 to connect to a wireless network?

    - by Ross Fleming
    I have a Lenovo Thinkpad T61 and the wireless works just fine so I installed Ubuntu straight away only to find that the wireless will not connect, it will see the networks but just not connect. Has anyone managed to solve this all the forums seem to relate to Ubuntu 9.04 and before. Edit:Sorry about that, I didn't realise that there were 2 models mine is the Intel Corporation PRO/Wireless 4965 AG or AGN [Kedron] Network Connection. Any help is much appreciated.

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  • Checking if your SIMPLE databases need a log backup

    - by Fatherjack
    Hopefully you have read the blog by William Durkin explaining why your SIMPLE databases need a log backup in some cases. There is a SQL Server bug that means in some cases databases are marked as being in SIMPLE RECOVERY but have a log wait type that shows they are not properly configured. Please read his blog for the full explanation and a great description of how to reproduce the issue. As part of our (William happens to be my Boss) work to recover our affected databases I wrote this small PowerShell script to quickly check our servers for databases that needed the attention that William details.  cls $Servers = “Server01″,”Server02″,”etc”,”etc” foreach($Server in $Servers){ write-host “************” $server “****************”     $server = New-Object Microsoft.sqlserver.management.smo.server $Server     foreach($db in $Server.databases){         $db | where {$_.RecoveryModel -eq “Simple” -and $_.logreusewaitstatus -ne “nothing”} | select name, LogReuseWaitStatus     } } If you get any results from this query then you should consult Williams blog for the details on what action you should take. This script does give out false positives if in some circumstances depending on how busy your databases are. Hopefully this will let you check your servers quickly and if you find any problems you can reference Williams blog to understand what you need to do.

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  • Loadbalance UDP traffic with session affinity and way to take servers in & out of rotation

    - by William
    What is the best way to go about load balancing UDP traffic among a whole bunch of servers, while keeping session affinity based on the users' IP? I need to also be able to take servers in and out of rotation for new clients, so when they join for the first time, they get put on a server in a list of available servers, and clients already connected would stay connected to their specific server. I have written the software to maintain a list, but I can't seem to find anything that would perform this functionality. If you need the context, this is to facilitate game tournaments for Minecraft: Pocket Edition, which is done with UDP traffic, I cannot change the protocol. And, because tournaments open and close, I need to be able to place players on their proper servers. Performance is also a priority, I have a program to do this but it is very bloated and slow. Thanks for any help! William

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  • Silverlight Cream for December 31, 2010 -- #1019

    - by Dave Campbell
    In this Issue: Michael Washington, Thomas Martinsen, Mike Ormond, William E. Burrows(-2-), Vangos Pterneas, Jesse Liberty, Diptimaya Patra, and Jeff Blankenburg(-2-). Above the Fold: Silverlight: "Drag from Multiple Source In Silverlight 4" Diptimaya Patra WP7: "What I Learned In WP7 – Issue 12" Jeff Blankenburg Shoutouts: Paul Thurrott posted a great phone comparison chart: Great Windows Phone comparison chart Kunal Chowdhury announced his new Silverlight Site: Welcome to Silverlight-Zone - Site is Live Now ... Good Luck, Kunal! From SilverlightCream.com: MyStudioServer goes Open Source Michael Washington decided to put his "MyStudioServer" on CodePlex... I saw this last spring and it's pretty darn cool... check out the post and examples. UriMapping for WP7 Thomas Martinsen discusses UriMapping in WP7, details the steps you need to follow and has sample code to demonstrate. More Monitoring Web Requests on Windows Phone Mike Ormond revisits a post about monitoring WP7 web requests, and shows how to get the data via Fiddler. New Tutorial – Windows Phone 7 (Getting Started) William E. Burrows has 2 parts of a video tutorial series on WP7 development up. This first gets things rolling, explains what is going on, and gets far enough to display golf courses stored in the database. WP7 Tutorial – Part 2: Managing Courses William E. Burrows's 2nd video tutorial is on building out the app to provide features to manage the gold courses for this gold handicap application. Face detection in Windows Phone 7 Vangos Pterneas has a post up about a WP7 app he did using René Schulte's Facelight to do facial recognition. Source available and also on CodePlex. Windows Phone From Scratch – Navigation II Jesse Liberty has up his latest WP7 from Scratch and is the 2nd post in the Navigation series, which is combining the previous navigation with the animation from the one before to produce a better navigation experience. Drag from Multiple Source In Silverlight 4 Diptimaya Patra has a post up at dotnetslackers on dragging into a drop area from multiple sources of different data templates and contexts. What I Learned In WP7 – Issue 12 Jeff Blankenburg's number 12 is up and he's got all the RGB colors on WP7 charted out, name, HEX, RGB, and visual... looks like a good one to bookmark What I Learned In WP7 – Issue 13 Jeff Blankenburg's number 13 is the chart I have listed in the Shoutout above... a complete phone comparison chart. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Architecture: Bringing Value to the Table

    - by Bob Rhubart
    A recent TechTarget article features an interview with Business Architecture expert William Ulrich (Take a business-driven approach to application modernization ). In that article Ulrich offers this advice: "Moving from one technical architecture might be perfectly viable on a project by project basis, but when you're looking at the big picture and you want to really understand how to drive business value so that the business is pushing money into IT instead of IT pulling money back, you have to understand the business architecture. When we do that we're going to really be able to start bringing value to the table." In many respects that big picture view is what software architecture is all about. As an architect, your technical skills must be top-notch. But if you don't apply that technical knowledge within the larger context of moving the business forward, what are you accomplishing? If you're interested in more insight from William Ulrich, you can listen to the ArchBeat Podcast interview he did last year, in which he and co-author Neal McWhorter talked about their book, Business Architecture: The Art and Practice of Business Transformation.

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  • How to retrieve only updated/new records since the last query in SQL?

    - by William Choi
    Hi all, I was asked to design a class for caching SQL query results. Calling the class' query method will query and cache the entire set of results at the first time; afterward, each subsequence query will retrieve only the updated portion, and will merge the result into the cache. If the class is required to be generic, i.e. NO knowledge about the db and the tables, do you have any idea? Is it possible, and how to retrieve only updated/new records since the last query? Thanks! William

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  • Apache unresponsive on Vista [closed]

    - by William Hudson
    I had been running Apache on Vista for around a year, but recently upgraded my workstation. I did a clean install of Vista Ultimate and installed the latest version of the Apache server for win32 (2.2.11, no SSL). The service runs fine and there were no errors reported during the install, nor are there any errors in the Apache logs. However, any attempt to access the web site on localhost (or 127.0.0.1) just hangs the browser. I have used netstat to check who is listening to port 80 and it shows httpd.exe. I have also tried adjusting the .conf file to use port 8080 but this had no effect either (except to change the netstat output). This is a development system with quite a few other pieces of software installed. However, when I tried installing IIS, it worked fine (I removed it soon after before reattempting the Apache install). Using the older 2.0 version of Apache has no effect. Windows firewall is not running. I have disabled my NOD32 anti-virus. Any ideas what is going on? Regards, William

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