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• CRM@Oracle Series: CRM Analytics

  - by tony.berk

  What is the most important factor that leads to a successful CRM deployment? Is it the overall strategy, strong governance, defined processes or good data quality? Well, it's definitely a combination of all these, but the most important differentiator from our experience is Business Intelligence. Business Intelligence or Analytics is commonly mentioned as a key aspect to successful CRM and other enterprise deployments. The good news is that Oracle provides pre-built analytics dashboards, which provide real-time, actionable insight, and tools to build custom analyses. However, success with analytics, especially in a large enterprise, still requires a strong strategy, clean data for analysis, and performance. Today's CRM@Oracle slidecast covers Oracle's strategy, architecture and key success factors for deploying CRM Analytics internally at Oracle. CRM@Oracle: CRM Analytics Click here to learn more about Oracle CRM products and here to learn about Oracle Business Intelligence Applications. Have you read our other postings in the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, post a comment and we'll get it on our list.

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• CRM@Oracle Series: Complete Customer Intelligence

  - by tony.berk

  How do you to get sales folks to use a CRM system? Ah, the age-old question (well, at least the one that has been around for the past 10-15 years). Of course, some combination of "Carrot and Stick" always come up as possible answers. You hear talk about, "WIFM" or "What's in it For Me?" Oracle's internal implementation of Customer 360 consolidates all customer information in one place in Siebel CRM and enables the sales rep to present one-face to the customer. Additionally, Customer 360 provides customer intelligence and prospecting tools making it a darn nice "Carrot" for our sales teams to chew on. Check out today's slidecast for an overview. CRM@Oracle - Customer 360 Click here to learn more about Siebel CRM and other Oracle CRM products and here to learn about customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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• CRM@Oracle Series: Sales Pipeline Visibility

  - by tony.berk

  Can you see it? Should you see it all? Who else should see it? Can their manager see it? What is it? Today's slidecast discusses the popular topic of sales pipeline visibility within a CRM application and how Oracle implemented visibility in our global implementation of Siebel CRM. This post is next in the CRM@Oracle Series, which discusses Oracle's internal use of Oracle CRM products such as Siebel CRM and Oracle CRM On Demand. Oracle's requirements include a variety of different organizations, roles and responsibilities. Oracle's Applications IT CRM Systems team, responsible for deploying Siebel CRM within Oracle, implemented a number of creative solutions to address the requirements, and they are shared in the slidecast. CRM@Oracle - Sales Pipeline Visibility Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM products. We want to hear from you! If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list. In the meantime, enjoy today's update on the CRM@Oracle series.

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• Tracking download of non-html (like pdf) downloads with jQuery and Google Analytics

  - by developerit

  Hi folks, it’s been quite calm at Developer IT’s this summer since we were all involved in other projects, but we are slowly comming back. In this post, we will present a simple way of tracking files download with Google Analytics with the help of jQuery. We work for a client that offers a lot of pdf files to download on their web site and wanted to know which one are the most popular. They use Google Analytics for a long time now and we did not want to have a second interface in order to present those stats to our client. So usign IIS logs was not a idea to consider. Since Google already offers us a splendid web interface and a powerful API, we deceided to hook up simple javascript code into the jQuery click event to notify Analytics that a pdf has been requested. (function ($) { function trackLink(e) { var url = $(this).attr('href'); //alert(url); // for debug purpose // old page tracker code pageTracker._trackPageview(url); // you can use the new one too _gaq.push(["_trackPageview",url]); //always return true, in order for the browser to continue its job return true; } // When DOM ready $(function () { // hook up the click event $('.pdf-links a').click(trackLink); }); })(jQuery); You can be more presice or even be sure not to miss one click by changing the selector which hooks up the click event. I have been usign this code to track AJAX requests and it works flawlessly.

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• CRM@Oracle Series: Web Marketing Integration

  - by tony.berk

  Who is visiting your website? How did they get there? Was it from a search engine? Email campaign? Are they downloading whitepapers, datasheets, presentations, software? Are they interested in attending one of your marketing events? Are you capturing these leads or which marketing campaign generated the lead? There are a lot of questions related to traffic on a website, and the answers to those questions can be found in your CRM system. Visitors who download marketing collateral are potential leads, so it is important to capture who they are, how they got there, where they went on the website and what they are looking for. Today's CRM@Oracle slidecast discusses how Oracle uses Siebel CRM to plan and execute marketing campaigns on our website, www.oracle.com, and capture the key information about who is downloading content or interested in attending one of our marketing events. The responses are captured, qualified, and if appropriate, a lead is generated. It all happens in Siebel CRM. CRM@Oracle Series: Web Marketing Integration Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• CRM@Oracle Series: Forecasting

  - by tony.berk

  What do you trust more: the weather forecast or your sales forecast? I hope the answer is your sales forecast! Either way, would your sales forecast be more accurate if sales management had visibility into what the sales reps are forecasting and what has changed since the last forecast? What if management could adjust forecasts for accuracy based on analytic tools? Today's slidecast discusses sales forecasting and how Oracle implemented forecasting in our global implementation of Siebel CRM, including the steps involved to roll up the forecast. CRM@Oracle - Forecasting Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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• detecting when you are going to reach your hit limit for Google Analytics free account

  - by crmpicco

  I am a user of a free Google Analytics account and i'm slightly concerned that I may be approaching the 10,000,000 hit (Pageviews, Events etc) per month. Google state in their documentation: These limits apply to the Web Property / Property / Tracking ID. 10 million hits per month per property If you go over this limit, the Google Analytics team might contact you and ask you upgrade to Premium or implement client sampling to reduce the amount of data being sent to Google Analytics. However, I note that there is nothing to say that you can review or check up on your current usage for the month. I have administrator access to the Google Analytics account, but I see no feature that lets me check up on my monthly usage. I don't know if Google offer this, either by means of the admin interface or via their support channels - but it would certainly be a useful feature. Is there anyway for a free GA user to obtain this information?

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• CRM at Oracle Series: Email Marketing

  - by tony.berk

  Anyone doubt that companies are sending more and more emails out to their existing customers and prospects? Effective email marketing requires a scalable platform which integrates with your CRM system. The email marketing system should also have key capabilities to ensure your maximizing your investment such as handling email bounces and click thru, tracking open messages and adhering to customer opt out and other personalization options. As part of the "CRM at Oracle" series, we've discussed other marketing topics including web marketing integration, real-time decisions and marketing business intelligence. Today's "CRM at Oracle" slidecast discusses how Oracle replaced a number of legacy "bulk" email systems with Siebel Email Marketing and is taking advantage of key functionality and integration to other Siebel CRM components. CRM at Oracle: Email Marketing Click here to learn more about Siebel Email Marketing and other Siebel Marketing products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• Oracle Launches Something Cool for CRM

  - by andrea.mulder

  By Esteban Kolsky, CRM Intelligence and Strategy, March 31 Remember CRM? That stuff we used to do before Social CRM? The stuff that most people still do and need to continue to improve? Oracle does. Today they announced three CRM things: Siebel OnDemand release 17 with some clever life sciences complements, additions to the Oracle eBusiness Suite, and the Social Services Suite for Governments (part of a Siebel 8.2 release). I used to cover CRM and Government in a past life and I know that Social Services delivery is very complicated. For additional insights, read here.

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• Google Analytics API - Super simple?

  - by Jens Törnell

  Google Analytics API - Too complicated? I've read about Google Analytics API but heard of others that it is a bit complicated to make it work. I use PHP. Copy / paste example My question is if there is a copy / paste example anywhere on the web for getting a stats curve of the latest month, or just the numbers for that period? Important I need to use the new Google Analytics API version for 2012. The other one is going to die soon.

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• Goals are not registering in Google Analytics

  - by Adjam

  I've had a site online for a few weeks, and Google Analytics is working fine. Except Goals, which are not registering for some strange reason. To be clear: visits to the site are being registered, but no goals are being registered. This is not correct, as people are visiting the goal pages. I've set up two pages specifically to test this, Funnel Page and Goal Page. (You can visit these, but please do not visit any other pages on the site, as I am performing an experiment and SO referrals would taint results). Below is a screenshot of Profiles > Goals on Analytics. Can you see any obvious mistakes I have made? I think I must have missed something really obvious, as this is my first time using Analytics, but I must get this fixed ASAP. It's driving me crazy.

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• How to correctly track the analytics when using iframe

  - by Sherry Ann Hernandez

  In our main aspx page we have this analytics code <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1301114-2']); _gaq.push(['_setDomainName', 'florahospitality.com']); _gaq.push(['_setAllowLinker', true]); _gaq.push(['_trackPageview']); _gaq.push(function() { var pageTracker = _gat._getTrackerByName(); var iframe = document.getElementById('reservationFrame'); iframe.src = pageTracker._getLinkerUrl('https://reservations.synxis.com/xbe/rez.aspx?Hotel=15159&template=flex&shell=flex&Chain=5375&locale=en&arrive=11/12/2012&depart=11/13/2012&adult=2&child=0&rooms=1&start=availresults&iata=&promo=&group='); }); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> Then inside this aspx page is an iframe. Inside the iframe we setup this analytics code <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-1301114-2']); _gaq.push(['_setDomainName', 'reservations.synxis.com']); _gaq.push(['_setAllowLinker', true]); _gaq.push(['_trackPageview', 'AvailabilityResults']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> The problem is I see to pageview when I go to find the AvailabilityResults page. The first one is a direct traffic and the other one is a cpc. How come that they have different source? I was expecting that both of them is using a direct traffic.

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• CRM Magazine: Customer-Facing Life Sciences CRM

  - by charles.knapp

  "The Life Sciences Edition, Lye says, is unique in that to-date pharma software has been inward facing. The Oracle pharma solution, however, is a tool that can be used internally for salespeople to assess their effectiveness, but it can also be used in interacting with a physician or whoever the "customer" might be. The solution captures signatures digitally and provides tools for rapid presentation creation. "That's something I have never heard of before in terms of having the CRM product for the customer view as well as the employee view," Leary says. "When it comes to the area of pharma sales, [sales people] don't have a lot of time in front of doctors .... so this is a way to spend less time in front of the doctor and still be able to get the information and the sentiment and the story across." Read more here about Oracle CRM On Demand, Life Sciences Edition.

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• Customer Insight. Trend, Modelli e Tecnologie di Successo nel CRM di ultima generazione

  - by antonella.buonagurio(at)oracle.com

  Lo scorso 27 gennaio a Roma si è tenuta la 3° tappa del CRM On Demand Roadshow. L'iniziativa è stata un un momento di incontro e confronto tra Direttori Marketing, esperti di CRM e Direttori Sales, sui nuovi trend del marketing relazionale.   Grazie altri interventi di ItalTBS, Bricofer, Renault Italia, Avis,  IRCCS, San Raffale e con la moderazione del Prof. Maurizio Mesenzani  si sono condivise idee, esperienze, riflessioni sugli strumenti che ad oggi si sono dimostrati essere i  più efficaci per individuare i bisogni del cliente, trasformare i clienti potenziali in clienti soddisfatti, creare engagement. Continua a leggere per vedere le presentazioni

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• What Should You Look for In a CRM Demo?

  - by charles.knapp

  I have helped firms evaluate software demos and delivered demos in diverse industries such as manufacturing, healthcare, life sciences, and travel (to name just a few). Here are a few suggestions. First, which vendor has the best fit for your industry? Make sure that the vendor demo staff tell you clearly throughout the demo (not just in a passing comment), what portion of each business process and screen is standard, what has been configured, what has been custom coded, and what has been provided by a partner. If you don't keep asking, what you buy may be less useful than what you saw. This will lead to added (and unbudgeted) costs and time. Second, what are the roles of the primary users? What are their top-most needs, such as exception-oriented dashboards or rapid data entry? Can you get a demo for each key role, showing how the software fits a typical workday? Have the vendor repeatedly tell you what is standard, configured, custom coded, or provided by a partner. Third, how well does the demo balance ease of use with completeness of business processes? One common approach is to hide needed fields or steps that are of low visual value. Another approach is to focus heavily on a visually appealing capability, while downplaying the fit with your key business processes. Result: despite their business acumen, demo attendees may not focus adequately on gaps in business fit So, look for complete disclosure and complete CRM. To arrange a demo from Oracle, please visit http://www.oracle.com/crm.

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• Strange Google Analytics result when new site launched

  - by Howard

  I have a web site which is mainly contains a few pages, and now we revamp-ed a new site which contains several hundred pages. We have Strange Google Analytics result, as follow: Before: Traffic sources (all traffic): 674 Content (all pages, unique PV): 674 After: Traffic sources (all traffic): 291 Content (all pages, unique PV): 1235 As you can see, the unique PV has increased as expected (as we have more pages now and the site is better), but why the traffic sources is lower and has a large gap? Any idea?

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• Recording custom variables to identify individual users with Google Analytics

  - by mrtsherman

  I have been asked by our marketing department to add Google Analytics custom variable tracking to my company's website. As the website uses server side includes, modifications to the tracking tag roll out globally - maintenance is therefore a headache! So, if I add the following code (keeping in mind SSI so every page has the same code): // visitor level tracking, id = 12345 // Record a unique id for each visitor. When they return also track this id _gaq.push(['_setCustomVar', 1, 'id', '12345', 1]); // page level tracking // If the user signs up for our newsletter we set newsletter to true // Each page they subsequently visit should also mark this as true _gaq.push(['_setCustomVar', 1, 'newsletter', 'true', 1]); I don't use GA and the marketing people don't use custom variables, so we don't actually know how or if this will work. Therefore my questions are:- Do I want Page, Session or Visitor level tracking? What happens when the same code is used on every page? Can GA 'overwrite' a setting. For example, if I set newsletter to true on page X and then user navigates to page Y, will the variable also be marked there?

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• DundeeWealth Selects Oracle CRM On Demand as Core Platform

  - by andrea.mulder

  "Oracle CRM On Demand enhances our existing Oracle platform, providing an integrated solution with incredible flexibility, mobility, agility and lowered total cost of ownership," said To Anh Tran, Senior Vice President of Business Transformation and Technology at DundeeWealth Inc. "Using Oracle as a partner in the expansion of DundeeWealth's CRM processes reinforces our client-centric approach to customer service and we believe it gives us a competitive advantage. As we begin our deployment, we are confident that Oracle is with us every step of the way." Click here to read more about more about DundeeWealth's plans.

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• Google Analytics - Unable to get GA Tracking

  - by Pure.Krome

  We've been using GA for a few years with no probs. About 2-3 weeks ago we tried to clean up some of our tracking and on one of our profiles, it's not working anymore (since oct 10.) First, some context then some GA Debugging code. 1. Context. We have the following setup: different root domains AND different sub-domains on one of the root domains. www.website.com www.website.com.au www.anotherWebsite.com foo.website.com baa.website.com So what we're doing is the following: each root domain and each sub-domain get their own tracking code. This way we can allow separate people (from outside our company) to access only their own data. Eg. a manager for foo.website.com can only see data related to that domain .. and see data on the other domains. Have a last account which is the SUM of all the domains. this is for us. so we can see total numbers. So to do this, we have two trackers that fire off, on the page. the individual accounts all work fine - they seem to be tracking data ok. the 'global' account is not working and this gives us the = Tracking Not Installed error. This has been going on since oct 10. So the wait 24/48/72 hours thing is waaaaay over. 2. GA Debug code. Installing GA Debug chrome extension gives the following output. I've tried to hide anything that could be considered secret. UA-XXXXX34-1 == Global account (which isn't working any more). UA-XXXXX34-11 == Specific account for www.website.com _gaq.push processing "_setAccount" for args: "[UA-XXXXX34-1]": ga_debug.js:18 _gaq.push processing "_setDomainName" for args: "[website.com]": ga_debug.js:18 _gaq.push processing "_setAllowLinker" for args: "[true]": ga_debug.js:18 _gaq.push processing "_trackPageview" for args: "[]": ga_debug.js:18 Track Pageview ga_debug.js:18 Tracking beacon sent! utmwv=--snipped-- Account ID : UA-XXXX234-1 Page Title : Some page title Host Name : www.website.com Page : / Referring URL : - Hit ID : 1923583969 Visitor ID : 785310647 Session Count : 51 Session Time - First : Thu Aug 23 2012 15:20:17 GMT 1000 (AUS Eastern Standard Time) Session Time - Last : Mon Oct 29 2012 11:41:46 GMT 1100 (AUS Eastern Summer Time) Session Time - Current : Mon Oct 29 2012 12:19:23 GMT 1100 (AUS Eastern Summer Time) Campaign Time : Thu Aug 23 2012 15:20:17 GMT 1000 (AUS Eastern Standard Time) Campaign Session : 1 Campaign Count : 1 Campaign Source : (direct) Campaign Medium : (none); Campaign Name : (direct) Language : en-gb Encoding : UTF-8 Flash Version : 11.4 r31 Java Enabled : true Screen Resolution : 1050x1680 Browser Size : 1033x861 Color Depth : 32-bit Ga.js Version : 5.3.7d Cachebuster : 1846514973 ga_debug.js:18 _gaq.push processing "_setAccount" for args: "[UA-XXXX234-11]": ga_debug.js:18 _gaq.push processing "_setDomainName" for args: "[website.com]": ga_debug.js:18 _gaq.push processing "_setAllowLinker" for args: "[true]": ga_debug.js:18 _gaq.push processing "_trackPageview" for args: "[]": ga_debug.js:18 Track Pageview ga_debug.js:18 Tracking beacon sent! utmwv=--snipped-- Account ID : UA-XXXX234-11 Page Title : SomePageTitle Host Name : www.website.com Page : / Referring URL : - Hit ID : 1923583969 Visitor ID : 785310647 Session Count : 51 Session Time - First : Thu Aug 23 2012 15:20:17 GMT 1000 (AUS Eastern Standard Time) Session Time - Last : Mon Oct 29 2012 11:41:46 GMT 1100 (AUS Eastern Summer Time) Session Time - Current : Mon Oct 29 2012 12:19:23 GMT 1100 (AUS Eastern Summer Time) Campaign Time : Thu Aug 23 2012 15:20:17 GMT 1000 (AUS Eastern Standard Time) Campaign Session : 1 Campaign Count : 1 Campaign Source : (direct) Campaign Medium : (none); Campaign Name : (direct) Language : en-gb Encoding : UTF-8 Flash Version : 11.4 r31 Java Enabled : true Screen Resolution : 1050x1680 Browser Size : 1033x861 Color Depth : 32-bit Ga.js Version : 5.3.7d Cachebuster : 1580443754 and this is the js code he have. BTW, it is inside a <head></head> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push( ['_setAccount', 'UA-XXXX234-1'], ['_setDomainName', 'website.com'], ['_setAllowLinker', true], ['_trackPageview'] ,['b._setAccount','UA-XXXX234-11'], ['b._setDomainName','website.com'], ['b._setAllowLinker',true], ['b._trackPageview'] ); (function () { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> Finally, I've triple checked that the UA is the correct text. and yes, the global account is -1 and the specific domain is -11. Anyone have any suggestions to help?

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• Unlock the Full Value of Oracle CRM On Demand

  - by charles.knapp

  Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM available anywhere. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book OfferSend your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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• Unlock the Full Value of Oracle CRM On Demand

  - by ruth.donohue

  Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM solution on the market. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book Offer Send your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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• CRM@Oracle Series: Showcasing Innovation with Oracle Customer Hub

  - by tony.berk

  When is having too many customers a challenge? It is not something too many people would complain about. But from a data perspective, one challenge is to keep each customer's data consistent across multiple enterprise systems such as CRM, ERP, and all of your other related applications. Buckle your seat belts, we are going a bit technical today... If you have ever tried it, you know it isn't easy. If you haven't, don't go there alone! Customer data integration projects are challenging and, depending on the environment, require sharp, innovative people to succeed. Want to hear from some guys who have done it and succeeded? Here is an interview with Dan Lanir and Afzal Asif from Oracle's Applications IT CRM Systems group on implementing Oracle Customer Hub and innovation. For more interesting discussions on innovation, check out the Oracle Innovation Showcase.

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• Learn More about Fusion CRM at the Oracle Applications Virtual Tradeshow

  - by ruth.donohue

  Sales reps spend just 22% of their time selling. The remainder is spent on administrative activities. How can you improve this ratio so that you sales reps can focus on what really matters? Join Mark Woollen, VP of CRM Product Management, at the Oracle Applications Virtual Tradeshow this Thursday, February 3rd at 10:30 AM PST / 1:30 PM EST to learn how Fusion CRM can improve sales productivity. Register now and be sure to check out Brian Dayton's blog post "What's In It For You? The Oracle Applications Virtual Tradeshow" to learn more about other sessions that may be of interest in Customer Relationship Management, Master Data Management, Enterprise Performance Management, Financials, and Human Capital Management.

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• Get aggregated view of data for entire website with Google Analytics

  - by crmpicco

  I have a website (www.ayrshireminis.com), which has three main sections under different directories, these are: /forum /galleries /contact I would like to have an aggregated view of the data for the whole website, but also for each section. What is the recommended approach for doing this? I believe I can create a web property that includes a profile for the entire website and duplicated filtered profiles, each section having an include filter. This is my gut instinct, but i'd like to know if there is another (better) way to do it? Maybe by having one account that includes a profile for the whole site and another profile with an include filter for the individual sections?

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• Track user through Google Universal Analytics

  - by raygo

  I want to track a user from my site, give an id to Google Analytics and later be able to see which pages that id visited and for how long did that id view the pages. I've tried custom variables with the classic analytics. I tried enabling the User-ID feature in the Universal Analytics. Neither of these have given me what I want yet. Is there any way to accomplish this with Universal Analytics? UPDATE This is a sample code with a user whose id is 2. I try to set the userid in different ways to see if at least in one way it shows. <script> (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','//www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-XXXXXXX-1', 'domain.com', { 'userId': '2' }); ga('set', '&uid', '2'); // Set the user ID using signed-in user_id. var dimensionValue = '2'; ga('set', 'dimension1', dimensionValue); ga('send', 'pageview'); </script>

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