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  • Google Analytics www 301 causing issues with In-Page Analytics

    - by conrad10781
    The closest question I could find to my problem is This one. The similarity is: I have a profile in Google Analytics (GA) that has been collecting data for a year. The domain setting in GA is "http://example.com". The site, however, will redirect any non-www request, to www.example.com, via a typical .htaccess refinement. We do this to keep the traffic on the load balancers. I don't know the method the original user had in place, but we're doing a 301 on any non-www to the www equivalent. I believe this has to be somewhat standard. Where I differ from this question is in the error message I receive when trying to load the In-Page Analytics. I'm instead receiving: Error: The Website in your settings (http://example.com), redirects into a different domain. (http://www.example.com). In-Page Analytics currently works on only one domain. Note that www.example.com and example.com are NOT considered to be on the same domain. Also, make sure you're not redirecting from http:// to https:// or vice versa. I understand what's being explained, it just seems as though this can't be the end-all. I tried updating the Analytics settings, which from day one has been set as "One domain with multiple subdomains", but I don't see any options to change the URL ( which is currently set to http://example.com and not http://www.example.com ). I'd prefer not to have to change the URL if that was at all possible, but I can't seem to find any documentation or anything that provide any possible solutions.

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  • CRM at Oracle Series: Do Not Call & Do Not Email

    - by tony.berk
    Who you gonna call? Or not call! Sorry, just kidding, this isn't a movie blog! Do Not Call is an important topic for all businesses as there are government regulations that can lead to significant fines, and of course, possible damage to your brand. Oracle leverages Siebel CRM to develop an effective solution to address the Do Not Call and Email Permissible Use requirements. The application uses the Contacts functionality to manage communication preferences, which when defined, centrally synchronizes all contact records that share the same phone number and email address. Additionally, the relevant information is masked so Oracle employees cannot accidentally reach out to the contact. Therefore, the solution ensures that we are compliant with regulations, enables us to respect individuals' communication preferences and provides an audit trail of changes to their preferences. Today's CRM at Oracle slidecast discusses the requirements, highlights benefits and provides screen shots of the solution. CRM at Oracle Series: Do Not Call & Do Not Email Click here to learn more about Siebel CRM and other Oracle CRM products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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  • Analytics Tracking and SEO

    - by Mahesh
    I'm using piwik on some of my websites and recently switched from google analytics. I find most of the stuff same on both analytics. But i always had this question in mind that what am i supposed to track other than these ? Bounce rate Referral sites Keywords Geolocation Periodic data(Month, year, week) for above factors Any other SEO factors to be considered while tracking with any analytics software ?

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  • Very few visitors on Analytics: incorrect setting?

    - by Akaban
    it's quite a long time Analytics is making me crazy: I have a 2 years old website, started with Aruba (an Italian provider) and then transfered on Hostgator. It's a blog Wordpress + MyBB forum, and on both the platforms I've the Analytics code in the footer. The problem is that the stats on Analytics are simply ridiculous compared to the numbers reported by the Aruba (before) and Hostgator (then). I think that the numbers of Aruba/Hostgator are correct, simply because just the daily users connected on the forum is higher than the Analytics numbers. I know it's a really confused request, but maybe you can help me to understand what's the problem.

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  • Google Analytics Views - Why Use Them?

    - by pee2pee
    I've been reading about Google Analytics views but still not sure why I would use them. I'm the only person in the company who understands and uses Google Analytics. We have no subdomains. Is there any reason why I would want to use views? Google Analytics has been going for some years now and I just created a copy of the original view but this has zero data, so I can't see how it would benefit me.

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  • linking Google AdWords account to Google Analytics account

    - by crmpicco
    I have a Google Analytics account that has two profiles, one for www.ayrshireminis.com and one for www.crmpicco.co.uk. I have a Google AdWords account that I would like to link to my Google Analytics account, but for some reason the Google AdWords admin is telling me I cannot do that. Within the AdWords admin and the My Account Linked Accounts Google Analytics section both profiles show as Not Available ... it also has this message... None of your profiles are available for linking due to your account settings. How can I link these two accounts?

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  • Google Analytics conversion tracking - referrals from payment provider

    - by martynas
    I have a question regarding conversion tracking using Google Analytics. My client uses an external payment service provider - SecureTrading. Problem: All website visitors who would like to make a purchase are taken to a payment form on https://securetrading.net and are redirected back after a successful payment. Google Analytics counts that as a referral and messes up conversion tracking stats. Question: What needs to be changed / added in the payment forms or Google Analytics settings so that the conversions would be assigned to the right traffic sources. Screenshot:

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  • Documentation in Oracle Retail Analytics, Release 13.3

    - by Oracle Retail Documentation Team
    The 13.3 Release of Oracle Retail Analytics is now available on the Oracle Software Delivery Cloud and from My Oracle Support. The Oracle Retail Analytics 13.3 release introduced significant new functionality with its new Customer Analytics module. The Customer Analytics module enables you to perform retail analysis of customers and customer segments. Market basket analysis (part of the Customer Analytics module) provides insight into which products have strong affinity with one another. Customer behavior information is obtained from mining sales transaction history, and it is correlated with customer segment attributes to inform promotion strategies. The ability to understand market basket affinities allows marketers to calculate, monitor, and build promotion strategies based on critical metrics such as customer profitability. Highlighted End User Documentation Updates With the addition of Oracle Retail Customer Analytics, the documentation set addresses both modules under the single umbrella name of Oracle Retail Analytics. Note, however, that the modules, Oracle Retail Merchandising Analytics and Oracle Retail Customer Analytics, are licensed separately. To accommodate new functionality, the Retail Analytics suite of documentation has been updated in the following areas, among others: The User Guide has been updated with an overview of Customer Analytics. It also contains a list of metrics associated with Customer Analytics. The Operations Guide provides details on Market Basket Analysis as well as an updated list of APIs. The program reference list now also details the module (Merchandising Analytics or Customer Analytics) to which each program applies. The Data Model was updated to include new information related to Customer Analytics, and a new section, Market Basket Analysis Module, was added to the document with its own entity relationship diagrams and data definitions. List of Documents The following documents are included in Oracle Retail Analytics 13.3: Oracle Retail Analytics Release Notes Oracle Retail Analytics Installation Guide Oracle Retail Analytics User Guide Oracle Retail Analytics Implementation Guide Oracle Retail Analytics Operations Guide Oracle Retail Analytics Data Model

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  • How does Google Analytics aggregate the Count of Visits (Frequency & Recency Report)?

    - by Brian Dant
    Here's my simple understanding of Count of Visits: Each person that comes to my site gets one "count" for each visit. They are put into a bucket of people with the same number of total counts -- if you visit twice, you are in the two bucket, if you visit six times, you are in the six bucket. From there, a report (Frequency & Recency) makes a line for each bucket and reaches into the bucket and totals the number of people in that bucket, putting that total in the second column. My Question: Will a two month report automatically put someone into two buckets, and put them on two separate lines in the Count of Visits table? This explaination makes it seem like a two-month long report will put the same person into a bucket twice, one bucket for each month. The two-month report will then show that person's visits on two different lines, instead of aggregating them. Example for Clarification: Bob comes to my site three times in January and seven times in February. I run a report for Jan 1 -- Feb 28. Will Bob be on both the Three Count line and the Seven Count line, or will he be on the Ten Count line?

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  • Using Google Analytics tracking URLs in Facebook ads

    - by Ted
    I generated the following Google Analytics tracking URL to use in a Facebook ad: https://www.somewebsite.org/?utm_source=facebook&utm_medium=cpc&utm_term=schools&utm_content=newsfeed&utm_campaign=facebookad3 I know the ad is being clicked (Facebook ad manager data) but the referred traffic is not appearing in my site's Google Analytics data. I think it's because Facebook is doing some weird redirect URL modifying. Any ideas?

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  • Google Analytics and direct access

    - by user1592845
    Does Google analytics regards remote access resources as direct access? For example: Suppose: mysite.com and anothersite.com mysite.com has an image found at http://mysite.com/img/vip.jpg anothersite.com at some page of it like http://anothersite.com/photos.html included vip.jpg in its source in image tag: <img src="http://mysite.com/img/vip.jpg" /> So does Analytics regard loading this image when a visitor vists http://anothersite.com/photos.html to be a direct access for mysite.com?

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  • Google Analytics - comparing metrics for different cities approach

    - by crmpicco
    I receive traffic from a number of different cities across the world, these being: Washington, Bratislava and Belfast. In Google Analytics, I would like to be able to compare a variety of metrics (side by side), however i'm not sure how to go about this in the best way. Am I looking at creating 3 advanced segments, 3 profiles or should I be doing it in one custom report? Or is this even possible in Google Analytics version 5?

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  • Track a Adobe Flash app hosted on multiple domains with Google Analytics

    - by roberkules
    I'm working on a flash app that's gonna be distributed to more and more partners (and obviously domains). It needs to be tracked aggregated and also separately. I implemented Google Analytics using gaforflash, tracking virtual pageviews and events inside the flash app. What I want to achieve: View an aggregated report of all partners. Identify the partner not by the domain (where the flash is used), but by a partnerID. Each partner needs access to the report of his domain. (no admin rights needed) I came up with this solution: Using only one "Web property" in Google Analytics. UA-XXXXXX-4 .example.com Set a custom/virtual hostname per partner. (GA's "utmhn" parameter) partner1.example.com partner2.example.com Create a profile for each partner, setting the filter to include only the relevant "subdomain" Problems that came up: The gaforflash library doesn't support overriding the host name. Possible workaround: The gaforflash source code is available, so I could add the functionality. Any goal from the "master" profile is not copied to the partners profile. profile 1: include traffic from hostname ^partner1\. profile 2: include traffic from hostname ^partner2\. Is it (very) bad to fake the hostname? Are there better approaches? Or what improvements could you think of? UPDATE: I'm looking primarily for a solid data structure inside Google Analytics regardless of the flash implementation. The only limitations: We need an aggregated view across all partners Our partners need to have access to their subset of data We want to identify the partner by a custom partnerID, not the domain

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  • Best way to track multiple sites with Google Analytics

    - by stevether
    I currently have 63 websites (and counting) that I'm tracking on one Google Analytics account, and I'm starting to realize... this is becoming a bit cumbersome. What's the best way to collect traffic data in bulk? Are there other resources out there that are better suited for this task? Does Google offer a bulk option for this kind of thing? Would it be better to make separate analytics accounts? I'm just wondering if anyone else has had found a better solution that manually setting up all these accounts/setting up the tracking codes etc, when it comes to large scale management.

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  • Google analytics e-commerce tracking

    - by crayden
    Good morning or afternoon wherever you are, I am having issues with Google Analytics e-commerce tracking. On certain days it the e-commerce tracking is returning a value of $1.00 of revenue which is impossible because it is a hotel booking website. Im am so puzzled and not knowing where to go next with this. Any assistance is greatly appreciated. Thank you! Here is some code that might help, I received this from our contact who develops the booking engine. This is included on every page except the reservation confirmation page: <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-26956700-1']); _gaq.push(["_setDomainName", "none"]); _gaq.push(["_setAllowLinker", true]); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> This is included only on the reservation confirmation page: (The "${res.xxx}" elements are replaced on the server side with reservation details.) <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(["_setAccount", "UA-26956700-1"]); _gaq.push(["_setDomainName", "none"]); _gaq.push(["_setAllowLinker", true]); _gaq.push(["_trackPageview"]); _gaq.push(["_addTrans", "${res.confirmationNumber}", "Sunshine", "${res.grandTotal}", "${res.totalPriceTax}", "", "", "", ""]); _gaq.push(["_addItem", "${res.confirmationNumber}", "${res.roomType}", "", "", "${res.totalPrice}", "1"]); _gaq.push(["_addItem", "${res.confirmationNumber}", "Options", "", "","${res.otherChargeChoices.totalCostExclTax}", "1"]); _gaq.push(["_trackTrans"]); (function(){ var ga = document.createElement("script"); ga.type = "text/javascript"; ga.async = true; ga.src = ("https:" == document.location.protocol ? "https://ssl" : "http://www") + ".google-analytics.com/ga.js"; var s = document.getElementsByTagName("script")[0]; s.parentNode.insertBefore(ga, s); })();

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  • Analysing traffic sources in Analytics for Magento sales

    - by Joe
    Hi I have a Magento installation linked with a Google Analytics account. It works very well in that I can see conversions, I can see the products that are selling directly from analytics and I can get an overview of traffic sources for those sales. What I can't work out how to track/see is what keywords are being used by the customers that are completing sales. Can anybody let me know how this data can be gathered or if it's even possible? (is this possibly a privacy issue?)

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  • Oracle CRM On Demand R17 and Pharma's Future

    - by charles.knapp
    By Denis Pombriant, Beagle Research, March 30 "Oracle announced Release 17 of CRM On-Demand today along with an updated vertical market version for the pharmaceutical industry. Seventeen is a lot of releases even for a SaaS company and Oracle should be proud of the milestone. The same is true of the emphasis on the pharmaceutical industry vertical. Oracle comes to the pharma CRM market with an assist from Siebel, the one time independent leader in CRM that Oracle bought a few years back. Before the acquisition Siebel and its pharma package had managed to corner about nineteen of the top twenty pharmaceutical companies. For a time in the last decade you could go from job to job as a pharma rep taking your Siebel skills with you and feel right at home. The writing on the wall now though is that pharmaceutical sales is transitioning to a SaaS model and Oracle is managing the transition for its customers. Oracle's done a good job of keeping up with changes in the industry and you have to admit that pharma sales is a different kettle of fish than almost anything else in CRM." For additional insights, read here.

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  • Free Webcast: Oracle's Data Quality Solutions for Oracle Siebel CRM

    - by andrea.mulder
    Do you want to maximize cross-sell and upsell opportunities? Boost call center productivity? Reduce marketing costs? Improve customer retention? I believe the appropriate answers are "yes", "Yes", "YES", and "YES!!!" Attend this free webcast Oracle's Data Quality Solutions for Siebel CRM on Thursday, March 3rd at 11am PT and learn how to get more value out of your current Siebel CRM investment. Register today!

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  • A lot of "(direct) / (none)" traffic in Google Analytics

    - by Yoga
    my web site has a lot of "(direct) / (none)" traffic (over 50%) in Google Analytics, but under the "Audience", 100% are new visitors, why is that? I am quite sure most of the Audience should be new visitor, but why so many "(direct) / (none)" traffic? Update: Actually we have launch a new site which this number drop significantly, so I am interested in knowing why the number was so high in the past.

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  • the limit of pageviews per month in Google Analytics

    - by crmpicco
    I have been looking around to try and find some confirmation and clarity on the limit of pageviews that Google allow per month for a Google Analytics account. I have read that the limit of hits per month is 10,000,000, and the limit of pageviews is 5,000,000. Putting 2 and 2 together I am thinking this is to allow the other 5,000,000 for events and social clicks and the like? Google's documentation states 5m, but the hits/pageviews is a bit of a grey area as i've read suggestions that the limit can be considered as 10m

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  • Google Analytics Filters not removing traffic from other domain

    - by Nic Hubbard
    We have a frustrating problem where someone copied our site code including our Google Analytics code. So we are getting stats logged from their site which is very frustrating. I have setup 4 Filters, each trying to disallow any traffic from this other website, but still their traffic is being shown, including on the Real Time section. Do Filters even work to exclude traffic? Here is how I have it setup: Neither of these seem to help at all.

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  • Nucleus Research: Oracle Fusion CRM is a CRM Leader

    - by Richard Lefebvre
    Nucleus Research published their updated CRM Technology Value Matrix – Second Half 2012.  The Value Matrix evaluates CRM vendors on functionality and usability which they consider the core indicators in an application’s ability to deliver initial ROI and value over time.  Oracle Fusion CRM is in the “Leader” quadrant.  CRM On Demand enters the “Leader” quadrant with the release of version 20 delivering continued investment in Oracle CRM On Demand.   Oracle Siebel CRM is in the “Expert” quadrant.  RightNow continues to be placed in the “Facilitator” quadrant.  The full report is available in the CRM section of the Industry Analyst Reports page on Oracle.com  -  Industry Analyst Relations Web site.

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  • The Other "C" in CRM

    - by Brian Dayton
    Folks who know me know that I rarely, if ever, talk politics. And I never talk politicians. Having grown up in a household with one parent leaning left and the other leaning to the right it was the best way to keep the peace. This isn't about politics. It's about "constituents" and the need to improve the services and service levels for people--at the city, county, state/province, etc. level all the way up to national governments. As a citizen and tax payer it's also important to me that these services be provided at a reasonable cost. If there's a better and more efficient way to do something then it's my hope that a public sector organization takes advantage of technology the same way private sector companies do. Social services organizations have a complex job. They provide the services that people need, from healthcare and children's assistance to helping people find jobs. But many of these organizations are still managing these processes manually or outdated, home-grown applications that could have been written up to 30 years ago. A lot has changed in technology. On the (this is as political as I'm going to get) political front, stakeholders like you and me are expecting greater transparency on where and how funds are spent. I'll admit that most of the time, when I think about CRM systems, I think about my experience as a customer of my bank, utilities company or cable operator. But now that I'm older, have children and a house--I find myself interacting more and more with agencies and services organizations. My experiences are sometimes good and sometimes not so good. Along those lines, last week's announcement of Siebel CRM 8.2 for Public Sector caught my eye. You may not work in the public sector, but you are a constituent of some--actually a lot--of public sector organizations. I don't know which CRM systems city and county utilize but I'm going to start paying closer attention.

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